Mike made the process seamless and less anxiety provoking for me. He took his time to explain and review options to my specific sleep needs. Thank you for being amazing Mike! I will definitely see you again

Michael (lil Michael) was a great help, soon as i walked in he greeted me and asked me what i was looking in a mattress, did the whole mattress questionnaire, and showed me around the store. Michael was very patient with me, even while i was still on the clock answering emails and phone calls from my job. He answered all of my questions, he didn’t try to force me to buy an expensive mattress. And i greatly appreciate that. I will be returning. Can’t wait to sleep on my new mattress

Michael S. is the best! I never thought I’d leave a mattress store review but I went in on my lunch break to look at mattresses for a cross country move, dreading the process and the usual salesy pitches. Buy Michael was totally informed and was able to guide me to the the perfect mattress that was in my budget and he worked out a delivery across the country for me. One less thing for me to have to organize- I could not be a happier customer, this man deserves a raise!

Purchase from town center. Just want to give a shout out to Michael McNeil. Great customer service. Thank you Michael

Very pleased with the choices and our salesman, Hinton, and was very nice and helpful.The only problem we had was with the delivery service. The one taller guy didnt want to do anything, not even take the old mattress away for which we paid to have done.

My experience was amazing. The fact that you can take 4 months to really decide if you are compatible with the mattress that you chose is amazing!!

We worked with Hinton at the Town Center. He was amazing and very knowledgeable. He told us everything we need to know to make an educated decision on which bed was best for us. So glad we got to work with him. Thanks again Hinton!

Walked in today to just look at the product for me and my girls new bed. Angela is the woman to see when you come in the most friendliest, kind compassionate, and knowledgeable person she doesnt try to over sell you and really listens to your needs and wants 10/10 would recommend Angela to anyone.

From the moment I walked in to the store I was greeted by a gentleman that wanted to make my visit memorable. As a repeat customer, I had bought a mattress just 4 months ago, he wanted to provide me the best value based on my needs.

Called first spoke with Chris, he gave me some info and suggested I come into store to see if they had what I was looking for. They did and he was very helpful after o explained to him my specific needs he showed me what products they had and I made a purchase and he even placed my online order so he could help track it for me. Excellent customer service he was knowledgeable and friendly.

This mattress firm provided excellent customer service and supported me in finding the best fight for my needs. Thank you again!

We worked with Chris, the Store Manager of Mattress Firm at the Town Center and cannot say enough positive things about our experience. Chris was extremely professional, personable and took the time to listen to our needs as well as educate my husband on the differences in the mattresses and bases. Additionally- he was able to offer some holiday discounts that really helped to make our investment into a new mattress and base even more desirable. I am very impressed with the customer service and will most definitely visit again in the future and recommend to family and friends.

I went to get a mattress in January and ordered the Purple. Unfortunately, it was not the perfect fit for me and my husband. Mike was our salesman and he went above and beyond to make sure we were 100% happy. He spent a lot of time with us and I never felt rushed or pressured into buying a replacement.I’m happy to say we did find a perfect mattress and I would definitely recommend this location. Thanks again Mike!

Mr. Hinton was super friendly and nice! It was my first time shopping for a mattress in the US so I was nervous, but he made it all so comfortable :) he gave us all the details we needed and helped match with our budget. Thank you Hinton!

Mike was very efficient and completely satisfied my expectations. I appreciate his thoroughness.

Chris, store manager, was wonderful to work with. He spent a lot of time showing us different mattresses and explaining what worked best for which style sleeper. My husband and I are different type sleepers so he assured us of their 120 guarantee. After a few weeks what we had chosen was not working for us. Chris helped us pick out a new mattress system and had it delivered to us within 24-48 hours. Mary from the Town Center is also very helpful. The first time we got set up there was an issue with our current bedframe and the system we chose. She ran out to our house after work to bring us a part to make it all work. I would highly recommend this Mattress Firm at Town Center in Jacksonville.

Chris really worked hard to steer us towards the correct mattress for my 94-year-old dad.

Very pleasurable experience for my wife and I. Mr. Garrett Page, took us through a complete process to ensure we found a mattress that suited us. His vast knowledge and outstanding customer service, never made us feel pressured to buy anything. Without question, he took his job very serious and exceeded our expectations. Highly recommend for anyone looking to upgrade their bed.

Great experience! Sales reps and Store Manager took care of everything and they are easy to do business with!

Staff was knowledgeable, kind, and helpful. The gentleman we spoke with was patient with our children and was able to effectively manage a busy store solo. Delivery was able to be scheduled within days. We would definitely visit this location again.

We went in wanting a specific mattress type and the staff was very helpful. They did not try to sell us more than we wanted and were very knowledgeable about the product. Wayne and Chris listened, were friendly and professional. We had researched and the price was a good value

Mike was very friendly and very helpful with helping my husband and I find a purple mattress for us and giving us the best price available!

Great experience . Christopher Rivers made everything easy . Very knowledgeable, personable, and professional. Very happy with our mattress choice thanks to Chris!

The store manager Christopher was extremely helpful on our visit today . we went in for a specific mattress and he was very informative and thorough in the process . he was able to pull some strings and get us the mattress we wanted in our price range. both him and the other employee helping us were both great . this was the most helpful mattress location we’ve visited in the last 3 weeks !

Mike was a pleasure to buy my Temper-Pedic from at Mattress Firm St Johns Town Center.! He is”not” a pushy salesperson which I love. He was very knowledgeable and patient with me. I am confident I made the right choice for me. Thank you, Mike!

I came into the store and was helped by a Mr. Hinton at the town center mattress firm and I felt comfortable. The service was honest and fair and mr Hinton was very informative and patient (had my 2 year old with us). I ended up purchasing a king size bed with two pillows and even a bed frame. If I had a need for more beds this is the place I would purchase them from just because of how good the customer service was.

Excellent service ! They help me choose the good mattress for my back !

Mike was awesome to work with, I will refer him and Mattress Firm to friends & family

Recently moved here. Walked in with my boyfriend not planning on buying a mattress but just testing some out to order it online later on. We walked out with such an awesome deal with the help of Sonny. He kept us focused on what we liked and was sure to explain all of our options. Never would I have thought I’d have a mattress so plush with an adjustable base for both head and feet! So happy we walked in and met Sonny. I feel like this was a great investment. we choose the financing options and they were very reasonable. 2 day delivery process, can’t complain at all. Thank you mattress firm and Sonny.

As always very pleasant experience. Very polite staff and always ready to help! I had issue with the head broad brackets I bought 3 months back it didn’t fit the older model of my adjustable base. They took the base back without giving any excuses! Will be back to get more mattress from this location..

Extremely pleased with my experience and the customer service. I was greeted right away and given a quick explanation of the different mattresses I was interested in. I had done extensive research prior to going in the store so they gave me time and space to make a decision. Joel was very pleasant and had an awesome attitude. He made my shopping experience enjoyable and relaxing. Scheduled delivery in a few days (very quick considering the current pandemic) so hopefully that will be just as terrific!

One of the best buying experiences I have had in a long time!! The sales representatives were helpful and attentive. I was also amazed at the knowledge of everyone in Mattress firm when asked about the ins and out, pros and cons about the mattress we were going to buy. Would highly recommend anyone to stop by and give this Mattress firm a try.

*UpdateShouldn’t have written a review before getting the product.Our mattress came covered in mold and it was a pain just to get the mattresses picked up. Chris Rivers is the area manager we talked to and argued with me about compensation, saying that free delivery was good enough. Trying to guilt trip me saying I would be taking money away from the employee if he gave a discount like it was my problem. What a joke. I asked for a small discount of 100$, he would not even give that. I decided to go ahead and have him return the mattress and bought one directly from nectar.Ben, Mary, and Roy were all great to work with and even offered a discount of 300$. The only reason we declined was because of the “area manager”. It will be my first and last time ever going to a Mattress Firm and will advise everyone else to steer clear.*Had a great experience in store with Ben, he gave us space to test the beds out without having hovering over us. He walked away every time my wife and I started talking about what we liked and didn’t like but was still close enough to answer every question. We enjoyed his personality so much we bought a mattress just to make sure he was compensated for his good work.*

Went into the Town Center Mattress Firm and had a wonderful experience! We worked with Joel S. who was the best salesman. He was not pushy, he did not rush us, and helped point us in the right direction of a potential mattress. We tried all the mattress he recommended and he was able to answer all our questions. We left, tried other stores in the area, but we eventually went back to mattress firm and went with his suggestion. The deals were good, the service excellent, and the entire experience couldn’t have been better.

Bought one mattress, didn’t like it after 2 months. Easy painless exchange. Hope the next one works out.

We had a great experience at this store! Joel helped us and was super nice to work with. He was very honest and never once was pushy to us. He gave us a honest opinion, which was really nice for a change. I highly recommend checking the store out! Not to mention, we got delivery set up for Monday when we bought it Saturday evening!

Mike was awesome, he was willing to work with us to make sure that we were able to get the mattress that fit our needs at a great price.

Joel made our experience so easy to navigate and was extremely personable throughout. He gave us a big discount and because of that, we were able to upgrade to a mattress previously out of our budget.10/10 recommend. Will be returning in ten years for our next mattress.

Very professional and accommodating! I HIGHLY recommend THIS location -they genuinely care about helping their customers. Thank you so much for going above & beyond for my dad. I’ll be back for additional purchases! Thank You!

I had the pleasure of working with Michael McNeil and he was extremely courteous and knowledgeable and went out of his way to help us, so we purchased a Queen Mattress set the same visit.

My husband and I worked with Rod. He was patient and very helpful to my husband and I in picking out a mattress. He knew when to give us space to have the requisite mattress argument and really pointed us in the right direction as to the style of mattress that would best work for us. Overall fantastic experience.

Joel was awesome. Super knowledgeable about mattresses and knew what questions to ask to help us find the mattress that was best for us. We never felt pressured to buy anything. Without asking, he even helped us find the best price on what we were looking for. 10/10 would buy there again

What a wonderful experience! Ben was so great! He gave us so much great guidance on choosing the perfect mattress for my wife and I. He worked with our budget and not pushy at all. Strongly recommend anyone in the market for a mattress, go here!

Very pleased with my purchase today. Ive never had such a professional explanation and presentation of bedding before. I highly recommend Chris, he knows his stuff! Wont shop anywhere else for my bedding needs.

Great customer service. They went above and beyond for me. I left the store smiling.

Today me and my husband Scott were looking to purchase new bed today when we stopped in to Mattress firm and the sales associate Mary helped us choose the perfect bed at the perfect price. She is very knowledgeable about all of the beds and went above and beyond to get us exactly what we were looking for and did not break our budget. If you are looking to purchase a new bed go and see Mary at Matress Firm. Thanks again Mary for the amazing experience today..

I had a wonderful shopping experience at this Mattress Firm location. I was greeted immediately upon entering by our sales rep, Joel. After going over our needs, likes/dislikes & budget, Joel directed us to the mattresses that were best suited for us. He was very knowledgeable and went over all the features of each mattress we were considering (several times as we kept going back and forth). The store had a great selection and lots of options. Once we decided on a mattress, the buying process was extremely easy and we were able to set up delivery on a day convenient for us. Picking out a new mattress can feel overwhelming but Joel made it very easy- I highly recommend him as a sales rep & this location!

We were very impressed by the knowledge and professionalism at this store. Great service as busy as it was on a holiday weekend. We were able to pick up our Purple mattress at the warehouse within an hour!

Joel, the store manager, made my decision easy for me. I wanted to get into a new mattress sooner than later. He did hesitate to bring me to exactly what I wanted based on details I told him. I could’ve gone to another store in my town but because of his customer service I choose to get it done there. He was insanely knowledgeable about everything in there and I will be sure to recommend him. Thanks again!

Came in to Mattress firm not knowing what we needed and came out with a nice new King mattress with a heck of a deal. Great experience.

I bought my first matress from here! And one of the team member, Joel, was very kind, helpful, informative and professional! He informed us very well and guided through the whole process! It was a great experience!

Order my mattress on Wednesday. To be deliver on Friday 9am. They changed it to 7p. I guess the delivery men didnt feel like delivering it because of a little rain water in front of the place. They reschedule for Sunday. Just signed a lease. This will be 4 days of sleeping on the floor. Theyre scared of the lazy delivery men to tell them to do their job. Wasnt raining either.

Joel was more than helpful during our mattress purchase. He listened to our needs and provided very detailed information. He allowed us to explore all of our options and was extremely patient as my husband and I made our decision. Definitely recommend this store!

Mary was wonderful! She was so helpful and a ray of sunshine. As a newly wed couple, we appreciate all the savings she was able to get us :) Highly recommend!

Just ended a call with Mike - a salesperson. Terrible experience, argued about what was discussed when ordering mattresses. Stated that they don’t pay him enough to work there and suggested that I call tomorrow and talk to Chris.

Amazing workers! So kind! Really took the time to help me find the best bed for me! Really makes you feel like family! Would recommend to everyone! 😊

Store Manager Joel was fantastic, very knowledgeable and a great help. Not pushy to make a sale, the whole experience was comfortable, they have made a customer for life. I would recommend coming here to anyone. I ended up getting killer deal on a new mattress for myself and my fiancé and managed to stay within my mattress budget!

Knowledgeable staff, great service and excellent selection for any budget.

Joel Smith sold us our mattress. My boyfriend Zach and I were in there for quite a long time and Joel was very patient with us. He had around quite a few other couples in the store, but he still gave us time and was very knowledgeable about each bed and what it had to offer. We had gone to another Mattress Firm and did not have the same experience. Thanks to Joel, we found our perfect bed. We will be recommending others come here! Sweet dreams.

Manger very informative....A-1 service

Mike was very knowledgeable and helpful. We feel like we made a good decision with his help.

The gentleman I believe his name was Joel did a fantastic job helping me. We were not sure and he was not to pushy. We came came next day and bought directly from him. Great experience

Joel was the most knowledgeable individual on mattresses that my boyfriend and I have ever dealt with (and we’ve bought some mattresses). He made the buying/trying process so easy! We are lifelong mattress firm customers! Can’t wait to have the purple mattress in our home!

Today I went into Mattress Firm at the town center location (the one closer to the chipotle) to purchase a mattress, and had no idea what I was even looking for. I was immediately greeted by Mr. Robert W. He was very friendly, professional, very patient, and very informative to help me pick the perfect mattress. I got a great deal on my new mattress today and walked out one happy camper! Would definitely recommend this place if you are in need of a new mattress!

Second time to purchase mattress from this company. Mary was outstanding in helping select the best mattress. Very pleased.

Joel Smith was a phenomenal sales associate. Extremely knowledgeable and helpful with choosing the perfect mattress. I couldn’t be happier with the whole process! Thank you so much Joel

Mattress Firm was very helpful. Assisted in finding me the best price for my expectations.I personally dealt with Joel and he was friendly, very organized and assisted me through the purchase. Thanks again.

Excellent service. Was greeted at the door and the gentleman answered all of my questions with full attention. The mattress I purchased was on sale for a great price and I love the free adjustable frame I received with my purchase. In the future, I will def go here to buy my next mattress!

My wife and I showed up 15-20 mins before closing, the agent there not only help us look at and try the different mattress, we spent almost a hour there, and walked out with a Purple Mattress, and a TON of saving... and I mean a ton. Best place to buy a mattress I have ever been, great staff, great experience, highly recommend you go there!

Chris was extremely helpful! Listened to our needs and found us the perfect mattresses!

Great customer service. Spent less than :0 minutes in the store picking out a mattress. Our sales person was very easy going made suggestions and gave us room to try different mattresses.

Great customer service!!! Daniel makes sure that you are happy and satisfied with what you are buying and that you are getting the best price. He’s super helpful and not pushy. I highly recommend buying from them. With Daniel’s help I was able to find exactly what I was looking for :) He is the best!

Customer friendly and speedy service

Bob was very helpful and we didn’t feel pressured in any way as he not pushy. Very classy and professional salesman. He was also extremely knowledgeable and helped us meet our needs! Thank you for all the help today Bob! Especially in these trying times!

Excellent Customer service! I was actually heading to the Casper mattress store and saw a sign on the window here about the Purple collection. I had researched Purple online so went into the store. Rod was patient and helpful in every way. I never made it to Casper because I purchased a different one at Mattress Firm.The team here understands the importance of a great nights sleep and will help you narrow it down.

Mr Rod was an Awesome Salesman...great personality, knowledgeable about the right mattress for someone who had shoulder surgery.

Very pleasant atmosphere. All the pens were sanitized and sale reps wore masks. I fortunately got a very good price for my purchase of a Matress protective cover. I will visit this store again

I went in for two $8 body pillows. They only had one. I had to go to the warehouse to get the 2nd one. I wasnt far.The store clerk was friendly and helpful. Search system to find nearest store with the 2nd pillow. When I arrived at warehouse, clerk was outside waiting with my pillow. (I had already paid entire bill at the store.) Easy peezy! Gave a 4star because I had to go to a 2nd location to get what I needed.

Joel and Sonny were very helpful and knowledgeable. Definitely made purchasing a new mattress stress free with no hassles!

Rod is the best salesman Ive had the pleasure to buy from! He made my decision easy and my time at the store really pleasant! He is a kind man and gives the best advice! I’m really pleased with the mattress I bought! I highly recommend him, he sticks to your budget and will make the best he can to make sure you get your moneys worth!

Prices are reasonable. Great customer service, Mary was very kind, talkative, and funny.

Very helpful salesperaon, did not try to “up sell” us or push for a more expensive model. Lots of patience with my daughter’s indecision as well! Second mattress from this location in 3 months and will be back for a third!!

Joel was extremely helpful and accommodating. And after calling back needing to return a frame we had opened but couldn’t use, he refunded us no problem even though he couldn’t take it back. Great customer service. Thanks

Daniel Mills was great to work with. I just moved to Jacksonville and had a limited budget. I gave him my budget and he did an amazing job getting the most I could get within it. He never pressured me into buying anything outside of my budget. The staff is also very knowledgeable of what mattresses will fit your needs the best

Sonny did a fantastic job! Explained all the options, and walked me through the whole process. He made the whole thing seamless while helping me and other guests.

Rod was awesome. He helped us decide which mattress was best for us and he never pressured us! An exemplary employee at its finest!!

The people who worked with us were really adjusting and gave us a few helpful tips. Daniel was a really nice salesman and I would give them a 5/5 but our delivery was supposed to be yesterday but they didnt get it yet and on the tracking system it still says delivery on Monday...Also when we called them yesterday they picked up the phone and immediately hung up also the reason why I didnt give a 5. We understand that it may be because of Dorian but I wish they gave us a call and not made us so worried

I had a very positive experience. The salesman, Mr. Richardson, was very knowledgeable about mattresses. I was very please with the price I got. It was truly an easy purchase with a good price.

Buying a new mattress was an experience I wasn’t looking forward to. When I arrived at Mattress Firm, I asked Joel a few questions, he asked me questions, then led me to a couple of beds that best fit my needs. Great experience. Was grateful for Joel’s advice and service.

Daniel was fantastic. He shared all the different brands and options available for purchase. He inquired about how we sleep and suggested the best mattresses/setup and provided the various options and their cost for us to make the decision on what to purchase. Great customer service and I highly recommend Daniel and Mattress Firm.

Daniel went above and beyond to help us pick out a nice adjustable base for our bed. Would recommend him as a salesman for anyone looking for a new bed or even just a new base. Did you know that most mattresses bought new in the last few years can be put on an adjustable base?? I didnt until we went to Matress Firm and spoke to Daniel. Cant wait for it to be delivered next week!!

Joel Smith was an absolutely amazing sleep expert. I felt comfortable with him as he wasn’t like a typical salesman. Gave easy to understand explanations of the products and was very straightforward. He helped me find the perfect bed for the perfect price in my budget. And then when the frame was out of stock where I’ll be moving to, he upgraded me to a nicer foundation and frame for the same price. Thank you so much! You’re awesome, Joel!

Great guidance. Worked to get me what I needed, when I needed it.

Excellent service! Very patient! Answered all of my questions. Rod T. at the St Johns Town Center was the rep working with me. Nice guy. Very knowledgeable. Highly recommend. Will definitely go back to see him if I have any other mattress needs at Mattress Firm.

Joel was incredibly knowledgeable and took time explaining the differences between all the selection. He listened to us and took into account what was important to us, which helped guide us to to the perfect mattress. If we need a new mattress in the future, we know where to go.

My husband and I visited Mattress Firm at the Town center yesterday. Daniel was great. He took the time to explain the different types of beds, what the colors meant and asked what we were looking for in order to guide us in the right direction. He also gave some helpful insight, then allowed us to look around, try different beds and answered our questions throughly with no pressure. Our experience was great and recommend Daniel and this location to anyone looking for a new bed.

Great customer service from Kenyatta! We only went in to buy a body pillow but he was just as helpful as if we were buying a $2000 mattress. I definitely will return when I’m ready to buy a mattress

Nice selection and friendly staff. Wouldnt it be nice if you could sleep overnight there to test them out?

Sonny was very knowledgeable of the products. He was polite and patient with us.

A great experience. Daniel was extremely knowledgeable and friendly. Honestly never thought I would enjoy buying a mattress but I would definitely recommend this store to anyone in need of a new bed!