I’m visiting from out of town and when I reassembled my bike from the travel bag it was all misaligned. These guys gave me an excellent Di2 tune and adjustment day of, and a ton of great info on local rides for the next couple of weeks while we’re here. Great shop, friendly service, and they seem to really care about the cycling community. Highly recommend.

Best service ever! I have been looking for a bike for months with no luck. Yesterday I found the perfect bike just for what I needed. No pushy sales here! I will definitely be coming back for all my bike needs!!

Great place and fair priced. Gave me an date when they could work on my bike and had it finished that day. Great people. Avondale location.

Great service and friendly staff, came in the shop to have a new saddle installed and they were fast and very helpful the gentleman was also able to help me find a new helmet, left very happy will continue to come back to this shop in the future.

Rented a bike from this place two weekends ago. Great customer service, renting again this weekend! Ill be purchasing a bike from there very soon!! I loved Scotts positive energy!

They fixed my bike. Great service and price.

I felt the good vibes from the moment I walked in this business. Im admittedly not much of a bike person and wasnt even really looking for a bike. After a nice chat, Wally showed me some of his selection so I put my name on a waiting list. I was pretty excited when Wally called me personally a few days later and said that he had a bike for me. He was constantly in touch, working with my family to get it perfect, and really went above and beyond to service my needs as the new customer. We are thrilled with our new bike and baby seat! Our daughter loves it too. Wally was great and we will be clients for life.

Bought a high-end (to me, anyway) road bike here, and I couldnt be happier with the service, assembly, and accommodations they made for me. Very personal service and quality products.

The best bike shop in town with the best service.

These guys are the best. They give good advice and are fun to talk to.

Scott and staff are very accommodating and detail-oriented mechanics. Took them my practically-brand-new Canyon recently to address an issue. Canyon is direct-to-buyer, so understandably, not all shops are excited about working on them. They communicated with me openly about the problem and came up with a solution despite the incompetence of Canyon’s reps. Highly recommend this shop.

Great guys. They always make you feel like the only customer in the shop. Thank you for helping me with my deraileur!

Great bike shop for folks near San Marco. Got my flat fix in on Christmas Eve as a walk-in client.

We have bought several bikes from here over the years. Always been a pleasant experience.

First time in and it wont be my last. The mark of a great bike shop is a crew of able mechanics that dont mind answering questions - and this place has that. Fantastic group of kind and helpful people. The prices are great - even better than internet prices when you consider there is no shipping and no waiting involved. The selection of bikes is really spot on. Good variety of different types, styles, and levels of each brand. I highly recommend this shop!

I have been shopping with these guys since they opened in 1993. Bought at least 4 racing bikes and many thousands of dollars in wheels, tires, chains, cables, handlebars, stems, seatposts, saddles, lights, etc. They know their industry and their machines. Owners have literally lived on their bikes their whole lives. Oh and if you want to smack talk some, there might be someone there to help you with that too! :)

Great people, trustworthy and honest. Always the best.

I always have a good experience at this bike shop. Went in today and big Scott was able to help me with my rear derailleur. He was funny, helpful, and made my repair happen quickly. THANK YOU SCOTT. Open road is my go to LBS because of their customer service.

Christopher waa waa EXTREMELY knowledgeable and helpful. Great customer service from everyone from start to finish!

Excellent service—-first time customer, would certainly go back. We were in a car accident on our way to go biking on vacation, and they quickly repaired the damage and tossed in cleaning it for free.Ready to hit the trails,The TX family feeling warmly welcomed by the locals after a rough drive in. Thanks guys!

Each time I’ve called in the last week the same guy answered the phone and is very short with me and this last call he pretty much hung up on me. Just lost my business that’s for sure.

Fantastic store! The owner was so helpful and accommodating. I was visiting from out-of-town and didnt have a cross-body shoulder bag to ride with. I rented a bike and he lent me his own bag to carry for the day! I got a Specialized step-through comfy bike and it was all tuned and ready to go when I picked it up. His sales associate took the time to go online with me and look at the Jacksonville area for places to eat/shop/ride. She told me to stop at any of their stores along the way if I needed help. The bike came with a lock to use and the price was unbeatable for the days rental.My whole experience was so great, I wished this store was in my neighborhood.Thanks so much for a ride!

Best place in town for service, supplies, advice...

Store is clean, good selection and staff is friendly. Great experience!!!

Great price on a bike.Im military and bought a turbo Vado 6.0 there about three weeks ago. They gave me the best price anywhere. I checked in a number of shops in Florida, Georgia and South Carolina. Its not an inexpensive bike. The price in this shop was not just a little better, no one else was even in the ball park. I found everyone to be pleasant and helpful. There was a software issue with the bike (not the shops fault) and they worked through it with Specialized quickly. I have not had any mechanical work done there yet. Will be back in for the new bike tune up in a few weeks. An easy 5 star.

NOT A GOOD EXPERIENCE.....So I called the store to discuss ordering a bike that I was going to order online from the factory ... I was asking them if they would make money on it as I want to support the local shop...and wanted to find out if there was problems what would happen...so....Bike was specialized brand btw, and i was repeatedly asked to come in to store... I told them there was no reason to as they didnt have the bike in stock. I was told they may have it in stock in warehouse and they were going to check and call me back shortly..I told them I was worried that the factory would sell out of this bike and to I wanted to get it on order, again they insisted I order through them so they could make more money on it basically...I waited for a couple hours for them to call so I called another one of the same stores in Orange Park they to told me they would call me back unfortunately while waiting on this the factory sold out of their last bikes to say I was upset is an understatement and the fact that neither store called me back this was a bike that cost a $1000. I understand the weekends are busy but I was literally going out of my way trying to keep the dollars local and now I cannot get the bike that I wanted for 3 months to say this stores service was the ultimate fail is a gross understatement.UPDATE... It is the day after, and neither store called. They both have my number btw.2 days later, still no call.

Great shop, these guys are wonderful, professional, and really care about your bike stuff especially Scott. Very nice and very knowledgeable. I came from Savannah to see them and it was worth the trip.

I have an old Specialized Cruz Crossroad from 1995. I needed new tires and a tune up. My brakes were gone. The rates were reasonable and the work was done very well. My bike now rides like new. I was very impressed by this shop.

Im not a great biker, just trying to get in shape. So my hand me down bike was hard to ride & I let it go for many years. Wow, it looks new and they fit it to me. It rides like a dream. Inexpensive and worth more. They are Great. Dont hesitate to go here.

Shop is well stocked with a wide range of bicycles, gear and clothing. Staff is knowledgeable and will help you find what fits your needs. Best shop in Jacksonville.

All of the workers at EVERY store were beyond insulting and rude to me. The Fleming Island store was so bad I actually drove to the St. Johns store to buy from them. They messed up my order (and where rude to me when I inquired about my bike) and it ended up at the Fleming Island store (where I got more RUDE comments with the horrible man that works there)- then the Hendricks store after that. I finally get to the Hendricks store (10 days after I order the bike) and I asked for them to call the owner so I could talk to him about the Fleming Island store owner they told me he doesnt have a cellphone and laughed at me - such liars!! After, the workers were so insulting, condescending, deceptive, rude, and mean to me I demanded my money back. Right after leaving I bought a MUCH better bike with far superior service at City Cycle. Four of my friends who are in the market for a new bike have said they will never set foot into Open Road Bicycles after what happened to me - and they are buying their bikes elsewhere.I can not believe how awful I was treated at every store. I have been a serious road biker for many years and have just stepped into mountain biking after a two year setback due to an accident. This business will never see a dime of my money and I will be sure to let everyone know how they treat their customers.This store and the people who run it disgust me. They give cyclists a bad name.

Walked in, they had what I needed at a fair price.Made me feel welcome even though Im a novice.My new home shop for all my bicycle needs

A classy 5 star operation all the way. Good products, service and courteous followup to resolve any issues.Very knowledgable technicians that get things right the first time and have the professional experience to get you on the right equipment at the best price.A pleasure to do business with.

Great Experiences everything Ive visited! They have a pleasant staff and some of the best prices in Jacksonville. They are also military friendly.

I purchased a Specialized Allez from Open Road in Miramar back in 2006. It was my first road bike and the staff was extremely helpful and consultative. I have put a lot of miles on the bike since and live further away from the shop. I had been having my bike serviced closer to the house with ok experiences. Recently I ran into an issue an issue where I wanted to have someone that works on Specialized bikes have a look. I could not have been happier with that decision. Despite the drive, I will be doing all my road bike shopping and service purchasing at Open Road in the future.

Great shop. Third shop I stopped at. First one that had what I needed. Will be first for now on.

They did an excellent job of freeing my crank ! I will highly recommend them when youre buying a bike or having it serviced.

Great service they keep my bike going this place is really good you need tires they have them bite needs worked on they can fix it one of the best bike shops Ive ever been to

Went here to have them checkout my roommates bike. Told us exactly what was wrong with it and what it would cost to have it fixed. Friendly and professional service from the staff here. We will be back.

Scott is always willing to help. Great products! Great service. Highly recommended!!!

A good neighborhood bicycle shop. Good selection of quality bikes, and they provide excellent repair and maintenance serviceOpen Road sponsor group rides during the week.

First class shop...front and back! I have been renting for several months while in JAX on business and they are friendly, accommodating and professional.

Awesome bike store. Friendly and very knowledgeable staff.

Great place to shop, very knowledgeable, helpful, plenty of choices to choose from when looking for a new bike.

This is my favorite place to go for anything bike-related. Ive been commuting to work on my bike for a few years now and Ive been very learn-as-you-go about it so far. The people at Open Road never make me feel awkward about not being knowledgeable, and they are great about answering questions. I stopped in first thing this morning on my way to work to inquire about new wheels & tires, and they told me they could have everything installed for me in 15 minutes. They even offered to store my old wheels for me until I could come back by in my car and pick them up. I definitely suggest trying these guys out. You wont be disappointed.

Excellent people!

Rented bikes from the San Marco location and had a great experience. Friendly and knowledgeable staff!

Good shop but did not enjoy interacting with the sexist guys that work there. Felt like I was being subjugated for not being a bicycle connoisseur, and that my femininity was to blame. Would not recommend for anyone that is not an expert.

Awesome bike shop! Friendly and knowledgeable. My go to bike shop in Jacksonville.

Love that this shop is in the neighborhood! Great staff that are knowledgeable and friendly.

Hands down the best bike shop in Jax. The customer service and expertise is awesome.

Always there to help and offer suggestions.

Im just in Jax for a few days, and wanted to get some riding in while here. I stumbled across Open Road after a recommendation from another bike store. Not all Open Road stores do rentals, so had to go to the one in San Marco. The guys there are fantastic! Really friendly and chatty, and eager to help me out, working with me to ensure I got the rental I wanted and needed. A great bike too (Specialized Allez), in great condition, and a great price (certainly much better than another store found in Jax). Thanks guys! I thoroughly recommend you to anyone.

Great shop, great people. Met my needs and my budget, really helped me out.

I was looking for 700 23c foldable Continental SuperSport Pluses and they only had Specialized Armadillo Elites.I liked how they didnt try and talk me into another tire like another shop did. I didnt like how they didnt have my first or second choice tire: same tire I got except NOT the Elite which is lighter but unreasonable more expensive considering my main activity is commuting.I liked how they were honest in explaining why I have trouble finding my tires in town, in stock: because these small shops are constantly trying to compete with online retailers who undercut local prices.I didnt like how the girl didnt seem to speak from experience in telling me the tires I wanted would give me a harsher ride than the Continental UltraSports I had, which I had read long before walking in their shop. After 100 miles, I can say the ride IS harsher but were talking princess and the pea harsher. You have to try hard just to notice the small ways its harsher, a harshness that was overstated in my opinion.Overall a good experience, but I am an young avid cyclists, male, knew what i wanted, and the sales person was a youthful female. I cant help but wonder if what would have happened if I was a young newbie and the sales person a male seasoned veteran. Ive witnessed at many shops how newcomers walk away feeling marginalized after dealing with rather caustic sales persons more concerned with CAT5 semi pro time trials than helping boost our numbers on the steets by welcoming newcomers into the fold.

Wolfs favorite shop in town, never buy from anywhere else!

Prompt and courteous!

Great shop, great staff.

Best bike shop in Jacksonville, and Ive been to most.

Always friendly and helpful staff.

Great service. Great staff.

Customer service is great

Will not ever go back. I went in for pedals and was made to feel like crap because I am a rider on a budget.

Called, asked if they had a part. I was told, yes, they have it. When I got there, they didnt have it. Treated me like a thief of their time.

Amazing place

Nice attention