Price of tires great price. Got 4 tires and alignment took over 3 including the amount of time I took it back because the alignment isnt right. Taking it back tomorrow to get the alignment fixed again. Would not recommend getting alignment here. The gentleman I dealt with was nice. The lady on the phone seemed very short and kinda rude.
Great service! I bought Mavis tires, and in my opinion, I feel really safe driving in the winter time. Ive always bought Continental, but Mavis tires are much more superior for driving. The cost of the tires are very reasonable. The place needs some sprucing up, but Im buying tires so, I am not concerned about the decor. They have my business.
Excellent customer service. Had a flat tire and they got me in and out with no problems. Highly recommend.
Had a screw in my tire and another hour to drive so gave them a call and they said they could fix it pretty quick. So I stopped in and I was in and out within 20 minutes. Staff was super friendly as well which is a huge plus
These employees saved me not once but twice today! Had tire problem unfortunately that was not repairable. They put my spare on so I can get to car dearer tomorrow as my tires are under warranty. I got home and the spare appeared to be going flat too. Went back and they reassured me it’s the sensor that’s not in the spare. Austin checked all tire pressure and adjusted all to same psi. This guy knows his tires. He was so smart about how sensors work and gave me the run Down on psi and set me straight!I’m so impressed by the call center checking me in on my way to the front desk lady who was so very helpful and knowledgeable ! I will forever give my business to them if needed in future when I’m in area! Thanks you all so much. Btw I never give reviews but they do deserve it! Good job Mavis!
I was in need of front end work done on my 02 Dodge Ram and the guys at Mavis showed me exactly what my problems were and what needed to be done to save my front end and new tires. Brian worked out the best case scenario for my repairs and kept the billing affordable for me to beable to get my truck fixed right. I went ahead and let Mavis do the repairs. I am very happy and satisfied with my decisions to have the work done. I will recommend Mavis tire and brake to my friends and family for their car repairs. Brian was friendly,informative and fair making me feel comfortable with my decisions.
Got a flat while visiting 2 hours away from home. Called Mavis and they got me in the same day. They were so helpful and worked with us to get us back on the road. And so reasonable too! Definitely recommend.
They had great customer service! They were looking out for my best interests when it came to performing a front end alignment on my truck. Work was performed with professionalism. Highly recommend!!
Alex the Store Manager (Janesville WI) solved my problems in a friendly manner and was very quick and efficient. It was a bad day on my end and left with a smile and quick service! Thank you Alex! Need more store management like you!!!
Brian and the team at Mavis Tires are a decent bunch that are truly out to help the customer... imagine that?Every once in a while, we meet people who are walking dictionaries or Savants of their life long trade. Brian is that guy. You can ask him anything about your car and he will give you the answer like a finely tuned engine and prove it with facts if you suffer from the auto guy said skepticism syndrome.Next time you need brakes or tires...go see the straight shooters at Mavis Tire and Brakes before you go anywhere else. Theyre service minded, respectful and cost appropriate!
Very friendly and helpful, explained everything very well and showed what needed.
They where super cool about me taking a peak at my car while it was on a lift and let me bring my own oil and filter. Really cool group of guys.
Been getting tires here for my car, Jeep, and truck for the past 6 years. Just started getting my oil changed here (used to doing it myself). Employees are always friendly, knowledgeable, and great to work with. Never concerned about my car or being charged more than I should.
Got new tires and an oil change. Manager is awesome, great customer service. Will definitely be back for our car fixing. Good pricing and deals too! Thanks Brian & crew!!!!
Great experience and awesome personnel. Service was quick and transaction went smoothly. Would recommend!
Always friendly and honest. Brought our van in multiple times for simple repairs and they always go above and beyond. Even tightening loose bolts and airing up tires free of charge!
They fixed my tire it had a nail in it. They got me in right away. They were courteous and respectful.
Let me tell you.... Brian is amazing!!! I can in with my own parts for a brake job, within 15 mins my car was in a bay with work underway!!! Great service, quality work and an incredible manager!!! My car will ONLY be serviced going forward by Mavis Tire, three manager Brian and his MORE THAN QUALIFIED TECHNICIANS!!!
Brought my car in for repair and maintenance work and had a fantastic experience. Brian R. was great to work with and had the repairs completed quickly. Thank you Brian & the entire Mavis Tire staff! Highly Recommended!
Awesome shop! Great management. Affordable and reliable I’ll definitely be bringing all my vehicles here from now on!
Highly recommend!!!! Great customer service and front desk were really nice and welcoming ! I got my tire fixed fast with no issues. 10/10 !!!
Pricing is inconsistent. The last 3 times I have been in for an oil change on the same vehicle with my oil and filter it has been 3 different prices. $14, $21, $28. When I asked Brian why it had changed so much his answer was I gave you $10 off. Thats not an answer. The mechanics in the back were fast and Austin did a great job. The front of the store was dirty and the bathroom looked as if it hadnt been cleaned in months. I will be back I guess. Hoping the price doesnt change again...
Brian was outstanding in helping me secure the perfect tire and installing it promptly. He followed through until the tire was obtained and it was installed. Great service!
I always have a great experience here. The employees are professional, personable, & knowledgeable. Prices are reasonable & I love that I can schedule appointments online. Oil changes, tires, brakes, as well as alignment & front end work - I recommend Mavis.
Very friendly and helpful. Answered all my questions honestly. Great prices on tires. Manager and assistant manager in training had amazing customer service! Definitely recommend!
Hands down the best experience I have had at an auto shop. Alex and his crew are amazing!!!
I needed a tire repaired. They did a great job and very inexpensive. The people were very nice. Called the number and got right in. Left the tire and they called when it was completed. Excellent work.
Very quick and easy service. Staff was kind and professional! I needed a patch in my tire and they fixed it in less than 30 minutes. And the price was great too
Great service! Very nice people that helped us out in a bind!
Most definitely a better place then the old ntb. Friendly people and very time efficient. Seem to be honest folks told me bout some things I should look into In the near future. Very reasonable pricing as well. Will most definitely give them more of my business.
Brian and his crew were a real God send. Had a blow out on our 5th wheel tire and they were so helpful in repairing the tire quickly and putting it back on. What a real blessing . Thanks for good service.
They stayed late to help with an emergency tire situation. And the guy up front said my front tire was as bald as his head so that was amusing too. Nice people.
The manager Brian is very knowledgeable. Good service is hard to find. Large stock of tires as wellWell
Fabulous service and super helpful! Highly recommend the Mavis in Janesville, WI!
Brian is great! He helped tender to my needs had fixed my oxygen sensors on my car. I would give him 10 out of 10 but Google only allows me to give 5 out of 5.
I was taken care of quickly along with quality service. Very happy, highly recommend.
Best service ever! I usually don’t do reviews but these guys deserve one especially Devon!! They were great help and very fun talking to. Very Fast and reliable also.
Brian was extremely helpful. Great service! Definitely will be a returning customer.
Thanks for getting my car road worthy just in time for our labor day getaway.
Brian and his team have been great for me and my family. Great job!
Fast, friendly, fun and refreshing. Coming here was a blast, I was entertained my whole wait, and loved talking with Shane. Everyone here does their best to help you out with your dilemmas but they’re honest and upfront about your issues as well. It’s your one stop shop for tires, service, and a lively waiting area.
Excellent service very helpful courteous and helped us right away. We stopped in to fix a flat we got on our way to MN and were on our way quickly after the repair.
A real wonderful experience with this manager Brian, as he attended to my every need and answered my questions! Nothing like the previous one!
My third time here in 4 months doing oil changes on both me and my wifes car. Brian the manager always gets me in and out quickly! Theese guys rock!
Brian was awesome in and out fast service. We are from out of town and they took great care of us thank you!!
They were ok, I had an exhaust problem that they admitted they dont do welding to it but said if they did it they would replace the converter even though it was fine. Once they realized I wasnt going to get anything done there he got kind of rude and pretty much shoved me out the door. Oh also he said if i found a shop that would weld it the car would not be as quiet as it was before it broke. Id have to replace the converter to get it that quiet. After having MexMuffler weld the pipe and replace the flange it is very quiet! I cant stand places that try to get you to do work that you dont need! Greed lost you a customer for life. Not worth it. Again not saying this because he said he couldnt do it, Im saying it because he claimed if I got it welded it wouldnt be quiet again and that was a lie.
Had a noise on my rear brakes they looked at them told me they needed adjustment so got adjustment and no more noise . Happy with work done nice staff and fast. MAVIS TIRES AND Brakes bought out National Tire and Brakes.
Very Professional. Needed a battery which you had to take tire off to get at. They got me in right away and had it done quickly.
Brought my car in with a flat, figured Id be paying $100+ for a new tire, or at least, hopefully, just a patch. Turns out The tow truck had just knocked the bead off the rim and there was no damage to the (relatively new) tire. They reseated it, tested it out. Final cost? Not a thing.Absolutely nothing to complain about. Devon, on the phone and at the desk was great. Everything was quick and easy (especially considering there was no profit for them, for the visit). My deep appreciation to Devon and the crew. If the need arises, I would definitely come back to them without a thought. Thanks!
Im very disappointed. I went in today because I was told by the guy who changed my oil, at a different place, that there was a piece of metal in the tread of my tire. So I took my car here to see if they could just take the metal out and patch it. They said sure and were kind about it... so after waiting 30 to 45 minutes in the lobby the guy came out and told me that I need 4 new tires on my car because 3 of the 4 were on their way to being bald and the 4th one, the one with the metal in it, was completely bald. They then started pushing tires on me saying that with rebate I can a $100 off my purchase. I told them I couldnt afford it today and then they told me I could get one of their credit cards to pay for it and just pay it off in the next 6 months before the interest hit, which they did inform me was high. I thanked them but ask if they could just patch the tire for the day and I will look into tire situation with my husband. Then another guy, that I wasnt talking to, came up and said my tire was way to bald to patch right after the guy I was talking to said it could be. I thanked them and left. I then pulled over in another parking lot and walked around my car to check the tires and noticed none of them were bald or on their way to balding, which I do happen to know what it looks like. I then contact the person I bought the car from and found out they just replace the tires last year. I hate that I went in there for a simple patch and instead was tried to be convinced I needed new tires right away.
The manager Brian is a great guy the tech all are super nice Austin got my car in and out
I had four new tires put on at the Mavis in Beloit. I had to return within hours because of a damaged tire sensor monitor and their failure to recalibrate the pressure monitoring system. They did replace the sensor. The next day while traveling on the interstate, my tire pressure warning light when on again. This time I went to the Janesville location where they discovered that that yet again that the Beloit shop failed to recalibrate the tire pressure monitoring system. The technician was visibly upset that they would have done this and apologized on behalf of the company. I have been unhappy with the service in Beloit previously after an oil change when they failed to reset the oil change monitoring system. I will be using the Janesville location instead. They seem to care about finishing the job properly.
Changed my tire In an emergency just before close and charged me next to nothing! Great service!
Gentalman running the front on 8/28/21 was very customer friendly and accommodating
Brian was very helpful in finding a replacement tire for my rv. The computer said he did not have any of my size but he searched his inventory and he had one, mounted it and I was on my way,
Great service, always works me in when it’s an emergency!
Rear brakes replaced: Fast and affordable service.
Alex was super helpful and the job was done quickly
Brian is one of the best mechanics anywhere, honest pricing and great service!
Quick and efficient. Knowledgeable and friendly. Great service.
Brian was very prepared today, he serviced all my auto needs and was very attentive. Will return.
I highly recommend to come here!!!! Best tire shop in Janesville!!
Don’t get tires here I have issues like every week and paid damm near 1,000 for brand new tires had to replace one and the one is supposed to be brand new but has a slow leak! Umm 🤔…. Brand new my a$$
Quick and easy repair for a flat tire!
This place fixed my CRV they were very nice and professional. If I ever need them again I will definitely use them while traveling.
Love, Love..... The guys there!!They are very professional and friendly.Very nice work and competitive prices. Would recommend anyone looking for car repair or a quick oil change to check them out, give them a try.Thanks again for all your hard work and a job well done. DeVon is the nices guy and kid friendly.
So I have never wrote a review before but these guys definitely deserve all of 5 stars. They were all kind, honest and showed me exactly what was needed. They didn’t try to up sell me or take advantage of me being a woman and not knowing much in the field. Hats off to Josh and Devon! Thanks a bunch and I will definitely be back.
Was on my way through Janesville for a meeting and pothole put a hole in the sidewall of my tire. Was able to limp over to this shop with the hopes of still making my meeting 2 hrs away. They were able to get me in, replace the tire with a new one and get me on my way faster than I could have imagined. Glad I was at the right place, right time in this emergency!
Great job, very friendly customer service, highly recommanded.
I didnt expect to have the tire issue with my car fixed. It was a Sunday, and a last minute emergency for me.I called, and Taylor answered.. who swiftly and politely informed me that i could get in that day, no problem.I got there, and the problem was resolved swiftly, and with a lower cost than i anticipated. Taylor was the epitome of friendly and professional.. and i will definitely be coming back here, and recommending this place to anyone that needs help.
GREAT experience at a difficult time. Thank you.
Got my oil change but when my car got lifted, one of my faulty shocks gave out. They replaced the same day and even knocked off the price a bit. All of this on a Sunday! Im very appreciative. If theres anyone you need, Shane is your guy. Hell take care of you.
I have never felt more at peace leaving my car in the hands of someone without having to worry if i was going to be able to get my car fixed other than the day I left my car with Devonn and the crew. After having everything I needed fixed my car was riding like new.
Had a tire emergency, they got me in instantly and got me back on the road. Would use Mavis again.
Never again.I do appreciate the follow up call on 02/08/2021 from the District manager, But what I don’t actually appreciate is him making me feel low.I do apologize for my lack of my car knowledge. Your right Sir. Weather is a factor. I wish they would have found that when they checked my tires before I lost a days pay. I do apologize for leaving a 1 star also with are conversation, but you clearly didn’t understand the issue. Blaming everything on me or the weather.
This is my go-to auto repair shop! I’ve been coming to this place for a long time now. Never disappointed. The store manager Devonn would be my favorite to be waited on, Very friendly and happy guy!
Amazing fast service. Very knowledgeable staff. Devon was very informative and helpful. Will be coming back in for all my car needs!!
Shane and DeVonn were both very helpful people, went in thinking I had to pay for a brand new tire but decided to patch the hole and paid less then 20 bucks. My tire has air in it and Im more than satisfied!! Thank you!!
They helped us in a pinch after getting a flat tire on the way home from the mall! Gave them a quick call and without an appointment they made room for us. DeVon was very friendly and helpful and helped us get the spare on quickly! Even though they were close to closing time, they still helped us thankfully! Thanks guys!
Easy to work with. They got my alignment done fairly quick even though I didnt have an appointment.
Excellent service. Very polite employees.
DISHONEST. Went there at 8am this morning and was informed I have a bad wheel bearing. $300.00 farm and fleet tightened lug nuts no bearing was needed
Update these people have really made me 😠. Now they bent my rim and caused a new tire that they put on to leave right after they did it... Brian so rude he has oil all in my car and just dont care. To whoever responding to this I have filed 2 complaints and been told Jason dont work in the weekend and will call me! I watched 2 customers complain yesterday about them not doing a good job!Im very disappointed with this place every since Devon left I have not received the best customer service or service!
They were awesome and I had a great experience!! They will not overcharge you even if you are clueless. Ask for DeVonn and he will help you out!!
Nick was very knowledgeable and friendly
Great service with helpful and friendly staff
Went in with brake light on. They replaced pads, rotors, and calipers. Brake light still coming on and now I suddenly have a huge power steering leak and check engine light just in a few days since I was there. I went back there and the mechanic for some reason was getting attitude with me because I wouldnt come under the car with him to look. Im fairly certain their insurance would agree that an old lady doesnt belong underneath the car. On top of all of this, no one was wearing masks that worked there. For my own comfort I had to sit outside in the cold for an hour and a half. Management was supposed to call me about this issue and they left me a msg but wont answer when I call back and his voicemail is not set up? I have frequented this shop when it was NTB and never had bad service like this. So I just spent almost 700 dollars to have no improvement at all.
Made an appointment for my husband to get new tires. He got there and they waited almost an hour to tell him that the tires he was quoted for were not in stock. I understand that inventory can be off but they should have had these pulled ahead and ready to go since his appointment was made the day before.
Best service ever! I usually don’t do reviews but these guys deserve one! Fast, reliable and at a VERY reasonable price!!
I will keep coming back here. The staff is very friendly and knowledgeable. DeVonn is fun with his staff and the customers it is refreshing when times like this. Thanks for making it a great visit!!
Wonderful service! We always get in and out quickly and they are super helpful. We’ve gone here for years now and they always take the time to explain what needs to be fixed on the car and the staff is very knowledgeable. Thanks again!
Potential THEFT. There was money in my vehicle when I brought my car in and it was gone when I got it back. Attempted to contact a manager or regional manager 5 times and never heard anything back. Then it was implied that it was my fault for leaving my money in the vehicle by a tech on the phone. This situation was approached horribly. Despite that, JJ and Devon gave great customer service. I’m disappointed I couldn’t give a better review and that there was no action taken to recover my belongings.
As a woman I am very cautious when I go to get work done on my car. No one likes paying for things they dont need. Typically I would not have gone to NTB for my brakes but I needed a plug in my tire so I stopped in for that. I decided to have them take a look at my brakes which had been squeaking. I already had a good idea of what needed to be done on my car but I let them give me their assessment without any of my information. Pleasantly, they returned to me with the exact problems that I expected. The quote they offered me was not overpriced for any one thing. Their prices were very competitive. The staff was extremely helpful and kind. In fact, at one point one of the employees noticed that I needed a plug for my phone cord to charge. He found one and offered it to me to use without me saying a word. That is a sign of a customer focused establishment. The communication went very well, I felt very informed, and ultimately was very satisfied with my experience. They were going to replace my serpentine belt but ended up calling me to tell me that if they replaced it, it would get ruined right away. At that point they gave me the option of fixing that problem or just putting the old belt back on. This increased my confidence that they were trustworthy, because they could have replaced it and said nothing just to make a couple extra bucks. They took the time to show me the issues on my car and had a very friendly attitude about me requesting that. I would definitely return there for additional work.
I highly recommend using this company for all of your automotive needs. They have a great group of guys who get the job done right!! Thank you!!
Devonn was outstanding. So much so that my fiancé had come in to get an alignment and insisted that I bring my tires to him. I returned the same evening to have my tires mounted and balanced. We will now be returning for any future needs. Truly an amazing customer service representative but an even better human!
Had an issue coming off i90. These guys quick to help, super friendly, great crew. Im very thankful!
Good service and reasonable price
I was having really bad frontal issues, brought my car in and Devonn did an amazing job i feel like i’m riding in a brand new car
Devonn went above and beyond to replace the battery in my remote at 5:59 pm. Great service!