If you want to wait 2 hours for an oil change, come here. It would probably be a better idea to just change your oil yourself unless you like waiting for an extreme amount of time over something so minute and easy. The only good thing about this place is the free water, popcorn, and the women working the front desk.

I got a oil change on my 2021 K5. The cover that covers my oil pan got striped out in the process “by someone in service department” so it fell off while I was traveling. They had the nerve to tell me it had been over a month since they changed my oil, actually it was a couple of weeks. It didn’t matter nobody was under my hood after them, what reason would anyone be it’s a new car.I will never use them again poor customer service, & they won’t correct their error!!

Absolutely the worst costmer service the service manager was very rude would not recommend cavanaugh for anything

I can’t speak on the actual dealership side but the service department side is terrible. I’ve went there multiple times for an A/C recharge first time I waited for almost 3 hours just for them to tell me the AC machine was down and I would have to come back Monday. Came back Monday for them to “fix” my cool air issue. A day later air was blowing warm again, called back and advised them of the problem and they want me to come back Monday for A/C diagnostics test which was going to be an extra $135 on top of the $260 I just spent for something to not even be fixed also shouldn’t the A/C diagnostics test been done prior? They’re super nice but honestly have no clue what they’re doing on the service department side and has made me take my business elsewhere and get away from KIA even thought I absolutely love my Sportage. BEWARE!!!!

Very positive experience at Cavenaugh Kia! Jon Light was very helpful and very knowledgeable about the Telluride. Jon was always honest and upfront and even allowed me to listen to conversations he had with other staff members about the vehicle I wanted (regarding price and arrival date of the vehicle). Jon also delivered the vehicle to me in Little Rock and spent a lot of time explaining all the features of the vehicle! I would definitely do business with Cavenaugh Kia and especially Jon Light! I have high praises for Jon Light and also Dave, Sales Manager. They were both very responsive and provided helpful information. I have never had an easier experience buying a car! Thank you!

Had a wonderful experience with the purchase of our 2021 Kia Sorrento on 8/21/21. Garret Thompson was our salesman and was very knowlegable and professional with the inventory. We were torn between a Hyundai Santa fe and the Kia Sorrento. He drove us in the sorrento to a Hyundai Dealetship to compare the two cars. Obiously the Sorrento won out. I couldnt ask for better customer service. Thank you Garrett and staff at Cavenaugh Kia.

I called the service department with a question Ashley was so helpfulYou dont get customer service like this anymoreThank you

Paid $135 after for a check engine light inspection. After paying them check it out they told more they would have a additional fee to tell me what the problem was and that all they could do was reset the code witch was done previously before the appointment. Dont go here for any repairs everyone in the building including customers were very unhappy.

Great customer service, friendly, and will treat you good. My wife Nichole McCullar has bought her last 4 vehicles from them.

2 1/2 hours for a scheduled oil appt and have my headlights adjusted. $134 for synthetic oil change is ridiculous. My usual place charges $91. Pass on this service dept. 🙄

Worst place in Jonesboro,they will cheat you on fixing anything,they dont have a good owner and are rude,will never purchase another Kia

The service department goes out of their way to try and help you any way they

They filled out the Title incorrectly, and other paperwork...Drove over 100 miles back there for them to fix it with my family member. While redoing the paperwork the guy puts down my family member not once but three different times in a matter of 10 minutes. (Dont bite the hand that feeds you) Just spent thousands of dollars on a new car, and you go off on my family member,😡 If there was a choice for no stars, that would be my rating. To add insult to injury, when I got the new paperwork back in the mail, they got the address wrong on all the papers 😡.Dont get me wrong, not everyone there was rude.I will give kudos to Jeff the auto dealer that sold us the car...he was very nice and knowledgeable.

Problems starting car no master mechanic available that day

Very unorganized, extremely long time for oil change and tire rotation, almost 3 hours. Extremely high with no prior explanation of rates and what I was charged for. Im very disappointed with todays service.

The manager of the service department is AMAZING. Hes always the first to greet you when you arrive and he is not only extremely friendly, but very diligent about keeping you informed about your vehicles progress and maintenance. They are quick and friendly but also very professional with free popcorn and refreshments available.

We love our Kia Soul and the service we receive from Cavanaugh Kia. The tire light indicator came on so we took the car in. They were able to find and fix the problem within 30 minutes. The lobby where we waited was clean and comfortable and the young ladies who checked us in and out were kind, friendly and professional.

Great buying experience! Thanks Markese!

Office staff nice, got out quickly.

Tried to get my wifes Kia fixed. They said they were busy. They took my name and number. Never got a call back

Wonderful place. Very nice workers and very helpful.

Great Service as usual. I have never beendisappointed in their timely service.

Ive spent many years in a job that kept me away from home most of the year. Finally at the age of 37 I was ready to pick out and buy my first new car. I researched cars for a few months before I picked out a Kia. I was torn between the Kia Seltos and the sportage. The day before I was planning to go to the dealership I put my info on their site to get pre qualified to hopefully save some time. I just got a blank email from a salesman. Saturday I got a call from Jeff saying he saw I was interested in the Seltos. I set an appointment with him for 1:00 so he would have time to give me all his attention. I show up at 1. I am greeted by Markese and he takes me to Jeff who then tells me he is busy and his buddy will take care of me. His partner Rooster was eating his lunch and looked a little irritated at being interrupted even though he said it was fine. He takes me out to two Seltos and when I asked the difference he said one was more expensive and took me to the cheaper one. He went and grabbed a key and handed it to me to test drive. I really liked it except for I felt the rearview mirror assembly was in a spot that could be a big blindspot issue. I parked the car and then went to find him for the Sportage keys next. I drove it and realized immediately I didnt like it. I went back in to find him and Markese held the door open and was very friendly and welcoming. I told Rooster I wanted the Seltos and he seemed surprised. By this point the only friendly welcoming person to me and my mother was Markese. My mom told me in the car the place had a weird feeling and no one seemed to want to help me and we should just leave. I told her from all Ive heard from co workers is thats the way most of the dealers treat you in Jonesboro. Ive witnessed it myself getting my grandmothers car serviced regularly at Nissan ( one of the reasons I didnt go with them). I told her I researched what I wanted and today was the only day I had for a few weeks to get a car and I wasnt leaving without one. Once I filled out my application on Roosters phone it took a couple minutes to get approved and he brings me the offer on the one I test drove. I told him I wanted to see the numbers for the loaded car. While he was gone I flipped thru a Seltos book to try and see the differences since he couldnt tell me. He came back in I signed the one for the loaded option and he looked shocked. Meanwhile mom was still saying we should go. She had never seen a place so cold before. After I was approved and waiting for the finance manager a few employees began to be a little friendlier. I went back to my grandmothers car to get my insurance sorted and faxed in privacy. I was already starting to regret not telling the salesman to screw off and ask if Markese was a salesman because he was the only one who seemed to want to help someone. I didnt know how the process worked and sitting in the car I was feeling irritated and stressed. I went back in to meet with the finance manager and he was so nice and helpful. I felt more relaxed and he was able to explain some things to me. I signed my paperwork and was ready to take my car and Jeff is trying to show me how the remote start works but all its doing is annoying him. He shows me some of the features but I was really irritated and just wanted him out of the car. Had to go back into finance to fix something and then we were finally leaving. All in all I am in love with my Seltos. I found out Markese was a salesman and I regretted not standing up for myself and stating I wanted the guy who wanted to help. I will recommend Markese and the finance manager. Those two are the only ones who made the experience somewhat good. I left the dealership disappointed in my experience but happy with my car. I would buy from Kia again I just know I should be treated better by my salesmen and know Jeff and Rooster arent for me

Service after the sell is so important to me. Ive bought vehicles from most of the dealerships in town, and hands down Cavenaugh Kia is the BEST. They noticed something was broken on my vehicle and called to tell me that they had ordered the part because it would be covered under my warranty and hoped I didnt mind. Talk about going above and beyond, they do. Plus they always get my vehicle in quickly. I really hate to trade my van off, but I need a 12 passenger, and unfortunately Kia doesnt sell one. Ill be sad to lose their service department.

Great service. Very professional. In out out of there quick. Thanks to our salesmen they made everything easy. Bless everyone at Cavenaugh . You guys are awesome. Hopefully be back in a month to get my daughter a car.

Go to Crain in NLR. I drove from Searcy to Jonesboro and purchased my vehicle with a service pkg for free oil changes and tire rotations. They refuse to take appts past 4 and no longer want to work on Saturdays. I will never purchase from here again. My third Kia, but I’ll drive the hour south before using Cavanaugh again.

I was actually at Cavenaugh Hyundai. The staff; salesman, finance and service were all very professional, courteous and accommodating. I’ve been searching for a new car for months and went to SEVERAL dealerships this was the second we’re a salesperson actually came out to greet us! I love my Genesis G70 and will recommend Cavenaugh Hyundai to all my friends!!

We got a great deal and it was painless. Friendly and helpful and it was the entire crew. We had a great experience buying our new Kia.

John of the service department is Awesome! Hes very friendly and goes above and beyond to make sure you are taken care of.

We were/are very pleased with the service that was provided to us by the staff at Cavenaugh Hyundai in Hot Springs. They were not pushy or aggressive and were very eager to work with us on our trade-in and getting us the payment we were looking for. We are very happy with our new Santa Fe XL Limited!!!

I enjoyed my visit. It was a great experience. The team there were so nice to me and my daughter. My four year old grandson was with us and he received so much attention from everyone. They worked with me the hold day and was not going to let me leave there without a vehicle. I am so happy with my choice. I don’t like the monthly payments but that is the way of the world when you are not rich. Again thank you Team a job well done and Tom thank you for caring so much about your customers and working so hard to make sure one is really happy with their new purchase.

Nice,friendly service loved visiting Cavanaugh kia.thank for your service.😍

We would highly recommend Cavenaugh Auto World in Walnut Ridge Arkansas. Our salesman, Daniel Walton went above and beyond to accommodate us. The entire staff including the receptionist was very informative .If your looking for a new car check out Cavenaugh Ford Lincoln in Walnut Ridge Arkansas for the best deal. They treat you right. !!

Tyler Goad is one of the best salesman we have ever worked with. We where treated with respect and great hospitality. 10/10 would recommend to anyone looking for a good vehicle

So awesome!!! Daniel was a great salesperson. The whole crew was impressive. I was so happy, I was almost in tears. I will recommend them to anyone!!! I will always do my business there and no where else!!!

The staff was very helpful, no pressure whatever. They got me the vehicle I wanted, in the color I wanted, with the features I wanted, without trying to sell me extras. I would recommend Cavenaugh Kia to anybody. Good people.Just had a six-month warranty checkup /oil change. The staff was friendly, professional, and answered all my questions to my satisfaction. My original opinion stands. They want your business, and will treat you right .

I had a wonderful experience with all the staff, they were very helpful and went above and beyond. I would recommend Jason and Clint to anyone, Honestly very helpful and I was treated with respect. These are definitely the people to deal with if your looking for a new or used vehicle!

My experience at Kia was completely different than experiences Ive had at other car lots. The salesmen werent pushy, and always made sure I was comfortable during the signing. I left with my DREAM Kia Soul. Thanks to Jon and William for the amazing buying experience!

Best car buying experience I have ever had! Daniel and William were professional, but casual as well. No hassle and pressure but they looked out for my family in procuring the car we wanted. I very highly recommend them for your car buying needs. Plus they employ Veterans and with me being a Veteran also it makes me happy to help support other Vets. Thank you Cavenaugh Kia! You have earned my respect and praises.

Took care of my car. Did a good job and quick. Service adviser answered all questions. I am happy.

My purchasing experience here was GREAT! They went out of their way to find the exact car I wanted. This is my forever car.However..... the service department is TERRIBLE. After reading some of the other reviews, its safe to say things have NOT changed there. Lack of communication with each other there, and with their customers. Ive been waiting over a month now for a repair to be made. A part was to be in 2-3 days, ... after 2 weeks I finally called and wow they received the part in yesterday... they pick it up from work (NICE PERK!) to repair it a week later, but gosh we cant get to the tool needed (its in the master mechanics toolbox and hes out for the day) so we will pick it up Monday or Tuesday (yesterday or today...) I called yesterday,... if we can get the tool needed we will pick your car up Im told. Well, a day later, Im still waiting. 8/1/17

Theyre really passionate about getting you the best deal. They will offer different options and negotiate for the best fit for your income.

I love their waiting room while you wait for your auto! You can hook up to their free wifi or free TV and enjoy popcorn and soda. They also have other snack machines you can choose items from. The car service is efficient too. They have everything written on a form and explain all so there will not be any surprises. I recommend this service!

Great salesman Andy. Great job he took his time, didnt mind explaining everything. After all papers were signed he took me to my car, and explained and showed me how everything worked. He is a outstanding salesman for this this company. Most important thing was he made you feel like family.

Kayla was very friendly and professional. She even pulled the car up to the door for me and cooled the inside down.Service was quick and friendly. This service department is great and I do not dread dealing with them. They act like my business is important to them.

I had a great experience at Cavenaugh. Michael Hooks was very kind, and professional he was able to get me in the car I wanted in my price range. I would definitely recommend seeing him for your next vehicle.

The whole deal was based on buying a vehicle with the understanding that we wanted different wheels. The sales manager said he would make it right. Once the papers were signed we heard nothing for weeks and then instead of what we were promised we had cheap hub caps placed on the truck that flew off within five minutes of being placed. We ended up buying on our own wheels and spending nine hundred somewhere else. Tried to get Cavenaugh to sell us the new wheels for half of the price and they refused. Lost a repeat customer for life over 450 dollars.

I recently purchased my second vehicle from Cavenaugh Kia. In hindsight, I should have gone elsewhere. The salesman was great and very willing to work with me. The sales manager was an absolute jerk. As long as that man is running the place, our family will not do business there.

I have had a problem with my car misfiring since I bought it brand new at Cavenaugh Kia in Jonesboro and have been fighting for a year and a half to get them to fix it or make it right. Now its in the shop at a different Kia dealer and are having trouble finding the cause of the misfire. It misfires on 2 of the cylinders and has a 3rd random misfire and at the moment Im not in the position to purchase another vehicle. Dont let this dealership screw you like it has me

We were very pleased with the service that Don and I received when purchasing our new 2019 Ford Ranger Lariat! Lonnie Smith was our Salesman and he did an excellent job we would rate him a 10!Thank you!

I cannot say enough about them. The customer service is the best Ive ever had! The techs are fast, very friendly, and knowledgeable. Thank you guys so much for what you do.

John whose the service manager is so great and patient. He does his job with a smile and he has kept it that way for years.

We love you guys and our car! Thank you! DWM & SMM

Relaxed and enjoyable buying experience. Derrick was great to work with and got me an excellent deal on my new Kia Soul! Was definitely worth the drive and I would recommend them highly! Cavenaugh Kia for the win 😘

The guys that we worked with yesterday were wonderful! The sales guys, manager and the finance officer were very nice and very patient and helpful! Derrick Powell and Jesse Allen were the two sales guys we worked with and I really enjoyed it! They made the long process fun!

We highly recommend Cavanaugh Kia! Best customer service. We really appreciate Rooster Jones and Mr. Black for their help in getting our son a new car! ❤️

I had the best experience today at Cavenaugh Kia. Excellent customer service and Jeff and the Cavenaugh crew went above and beyond to put me in exactly what I wanted. I will forever remember my experience with them today and will absolutely continue doing business with them. Thank you guys!!!! You all flipping rock!!!

Made a difficult process not so bad. Would recommend them to anyone. Love the vehicle and the people there. Daniel was great

Went to look at what you had, the salesman was informative and patiently with me. The store fit the payments into my budget as I am a senior widow and live on a set budget. I ended up getting a 2018 Kona the only new car I have ever had. I am pleased with my experience with Hyundai. I venture to say that if I should decide to up grade I would feel comfortable doing business with you again

I got a great deal on a 2019 Kia Forte. They were all very professional and honest about what was best for me. Its hard to find an honest dealership these days, but Cavanaugh Kia is the best.

The boys were great to work with. We came in to look and left with a new car and a new truck. They were fun and did an awesome job.

Awesome Job by the Cavenaugh Kia Service Department. I dropped my vehicle off before work, they called to let me know it was finished. They even cleaned my car! Great Service. Highly recommend the Cavenaugh Kia.

Worse experience with a car dealership ever. Vehicle I wanted had a check engine light, and the dealership tried to lie and say it was due to a programmer. The check engine light was actually due to a failing oil pressure sensor. Dealership refused to admit they lied, and fix the problem. We walked out in the middle of signing papers, due to this and how rude they were. My wife and I were talking in another office, and we could overhear them talking bad about us.

These guys are nice gentlemen. Very kind and respectful. Really enjoyed the experience with them. Stay tuned...

The service was amazing! Staff were very helpful and they made it possible for me to leave the lot with a brand new car. I would refer any of my family or friends there.

I called this dealership last week when my alternator died in my Sorento( 6 years old and only 23,500 miles). The person in the service shop said they could take my car, but they would not be able to have an opening until July 1st!!!!I laughed hysterically and called Gateway Tire. My car was ready the next day. I will NEVER buy any car from Cavenaugh again.They are great to sell you a car but extremely lacking in aftercare service.

Was greeted by the owner Matt before we got out of our car. Everyone involved in the process was very professionalI would recommend Kia Cavenaugh to anyone that is looking for a new vehicle with people who are interested in you and what you are looking for your family’s needs

I want to say thank you, to Dale Jones and William Black for helping me get a new KIA. They were really kind and helpful. When it is time for another new car I will go back to Cavenaugh Kia in Joesboro. Could not have ask for better treatment then I received.

The service was great. Michael Hooks did an excellent job with helping me find the perfect vehicle. I would definitely recommend purchasing a vehicle with the assistance of Mr. Hooks.

The Sales men were okay and decently quick on realizing we were there. In which a few minutes afterwards a salesperson approached the individuals with me and myself as well. When it came time to purchase the vehicle we had picked, it took much much longer than it ever should have taken to purchase the vehicle. All the while, we continued to basically sit and wait for hours on end with no real update as to what ward transpiring.

Everyone was extremely nice and they got everything done in a hurry... They changed the oil, and several other things including a great hand wash... I got there at 9, They were done by 3... Great work, time, and people!

Great experience with Cavenaugh Kia. Darrell and Morgan were amazing to work with. They said what they will do and, they did it. Your word is your bond and they did just that. They kept their word. My daughter car was towed in by a towing company and within hours they had her back on the road in her car. Thanks for your courtesy, your word, your patience, and your complete attention during our time in need. I pray that God enlarge your territory. Happy customers, blessed life!Thanks a bunch,Porters

Everyone was very helpful and friendly. James went out of his way to be helpful don’t know how we would have managed without him

Best experience I have had. Very satisfied with service and personnel. Everybody involved did a fantastic job. Thank you so much for a wonderful experience.

I went for check up and oil change. They have waiting area with everything you need. WIFI, Refreshments. Love the free popcorn! Service was fast.

A little hard to deal with as far as price but we came to terms. Only wanted to put 1/2 tank of gas in but in the end they did fill it up. Ill be trading in 3 to 4 years. Ill give them another shot. By the way...love the car.

We purchased our first Sonta about 12 years ago and have enjoyed the car totally. Our experience with the sales person at Cavenaugh Kia was above and beyond. Chris was so personable and helpful, he made are buying experience enjoyable.

Great experience with Franklin, Coby Poe, and the finance man there. Nicest people to work with. I recommend them to anyone. I got a Great car at a great price! Thank you!!!

Very professional and extremely easy to work with. No hassle or pressuring! Highly recommend this Dealership!! A+

Super nice...Rooster was our salesman. It was quick & easy. Got a great deal!

Arrived from out of town with my Kia making a strange noise. The majority of the personnel very helpful and friendly. Checked over my car quickly and effectively. The only reason I gave 4 instead of 5 was due to the rude counter girl. I felt she resented being asked any questions. But the rest of the staff was fantastic.

Very professional and curious staff. Nice comfortable customer waiting area. Kaylamade sure I was constantly updated on theprogress being made on my car untilcompletion. I was very satisfied with myExperience at Cavenaugh Kia.

Always courteous and helpful without being pushy.

A wonderful experience. This was my first time in the dealership. I came in for service and the staff exceeded my expectations. Thank you

They are great. The staff is very helpful in whatever you need. They are the best.

Ms/Mrs. Ladora was very nice and explained everything to me and my husband. Very real. She was awesome to work with. Now the journey begins.

I’m not an angry guy, nor am I one to complain or be petty. But from one human being to another, stay as far away from this dealership as possible. If you have already bought a Kia, stay away from this service center.

Came by to check into purchasing a new vehicle with no expectation of buying right away. However, the professionalism and courtesy of the staff exceeded my expectations. To my surprise, I left the same day in my brand new Kia Sportage. I love my new vehicle, and appreciate the fabulous experience.

Every one was very curious and done a great job checking my usb plugs didnt take long ty Cavanaugh kia dealers

Excellent service. Very friendly and helpful service in the office. Willing to go the extra mile to make sure of your satisfaction. When you go to Cavenaugh Kia for service ask for John.

I cannot begin to tell you how wonderful and accommodating Cavenaugh Kia Service Dept in Jonesboro AR is to work with! They made sure I had a loaner vehicle to drive while my engine was being replaced, which really made my life & work stay on track! They are all awesome people, but especially John! He always goes above and beyond to help me in every way possible! 10 stars for John! :)

From the minute I called Cavenaugh KIA and spoke with one of the servicemen, I explained what was going on and he listened to everything I said. He then began to talk to me about what they could do and what I could possibly be charged for, he didnt rush off the phone and he SOUNDED as if he was providing me SERVICE WITH A SMILE OVER THE PHONE!! I had my nephew to take my vehicle for me and he was calling me with the details of how prompt the service was, how informative they were and how kind the employees were, which makes me HAPPY that I chose to take my vehicle to Jonesboro, because although I purchased it from Kia/Little Rock, Im so pleased with the services that I received from Cavenaugh, that I wont even bother driving there or to Memphis because CUSTOMER SERVICE alone means so much to me. Thank you all so much for your professional and thorough services. Denise Jackson

Service department has always provided me with quick & thorough service. Costumer Service representatives are personable making you feel like walking into a room full of friends rather than a waiting room. A++ as always!

The best experience I’ve ever had with a dealership! The whole team was great!

I am in Arkansas for a Funeral and under so much stress. The people in the service dept were so kind and helpful. I could not have ask more from them. Thanks.

Aaron Flynn is a great sales person to do business with, and explained the features operation in the truck I bought. Westin did a great job in the Finance Office explaining all the paperwork to me.

I purchased a 2019 Hyundai Sante Fe Limited. It was a pleasant process. Eric Berkey was an awesome salesman. He worked hard to get me exactly what I wanted. He didnt pressure me and try to sell me something I couldnt afford or want.

Ladora is excellent she is really amazing and she made the car buying process and my car buying experience so pleasant and amazing. Thank you Ladora. Also love my vehicle. It has by far one of the best vehicle purchases Ive ever made!

The best experience of buying a truck ever. Daniel shimasaki made it easy and fast, Not the usual 4 hours.Thanks Cavenaugh KIA

Great service! Very helpful! I appreciate that they took the time to figure out a solution so they could help me!