They are absolutely useless here. If you want help with anything DONT ever come here because they will just give you a number to call and have an attitude about it. They really don’t like to help anyone

Literally the worst customer service we have ever experienced. my partner signed up for the red zone package and was told by several people it was a one time fee of $60 and that was it. now they are telling us it’s $60 a month for ONE CHANNEL. the representatives have all been extremely rude (constantly interrupting us, arguing with us about what services we picked, and giving us the run around) and that hasn’t just been about the current issue we’re having, it’s been every time we’ve spoken to them. one star for their internet because it works for the most part. if you don’t have to get suddenlink, i would not recommend it.

New cable laid August12th, no one came in few days to bury it. When I called talked to someone few days ago they put in work order to get someone out. NO one came NO phone call.. I called this morning and was told that someone came yesterday and my gate was locked.. NO lock on my gate, I was here all day and I have Ring doorbell.. NO one came yesterday they lied! Its a 3rd party that comes to take care of the issues, No one seems to know who lied about coming to my house. So now new work order with me yet waiting again.. cable has been across my back yard since Aug12. LONG time customer and I am NOT happy.

Everytime I go in to pay my bill, the young man that sets in the booth by himself has always been very pleasant and helpful.

Very rude guy in there. It had been raining and we were trying to get out of the weather. I was with a lady who is blind and I was guiding her. He wanted us to stand outside

I don’t normally do reviews… but when I’m paying $80 a month and my service works less than half of that month…. Something has to give! We go without Internet multiple times a day! Absolutely ridiculous. Do BETTER! It’s obviously an issue!

Customer service is non existent. They do not care about long time customers.

While the employees are nice, they are not equipped to handle issues, whether in person or over the phone. We are hoping a technician can solve our equipment problem.Update: The technician was helpful and replaced our box. We were sure it was bad, but the local store couldnt switch it out. At least everything works again now.

Terrible terrible customer service! I took a half day of PTO to be home for my scheduled installation. I called in after my appointment time came and went. Oh sorry let us schedule you for Saturday. Stayed home all day Saturday 10-8pm for them to no show again. No call. No notice. Nothing. Will be canceling my order and going with a different company. If this is a preview of their service. No thanks.

The internet service is horrible. I am paying for gigabit internet that loses connection daily, sometimes for hours at a time. I have contacted support repeatedly, but nothing gets done. A tech came out and diagnosed a problem with the main line, nothing wrong in the house, but it apparently isnt important enough for them to fix. I have a child doing virtual school and I work from home, this is really unacceptable. I would give zero stars if Google would allow it.

They increased our bill without notice and hung up on us immediately when we tried to call

Always such great service! Such a polite group of guys that open doors for you, they get you in and out right away, and A+ on the level of customer service!

Edit: Seems like things are working better now and the problem may have been fixed. Havent had any recent difficulties.Thanks for fixing it!Things were good until this past week as weve been experiencing multiple outages. Ive power cycled the router and it does nothing until they get it fixed on their end. Ive found other reports of outages elsewhere as well. Im trying to study for an important test and the repeated interruptions are very disruptive. Yall had better figure out the problem quick or risk losing customers.

Very good company they work with you very well and they have helped on prices lately go with the company helping with their customers

Literally the worst internet ive ever had. Constant connection problems, disconnecting at night etc. Look for any other internet provider aside from Suddenlink.

ZERO STARS. Its The absolute worst!!! For over 3 months my husband and I called their technicians to fix our box because although we have been paying for 400mbps, we were only receiving 7mbps!! Over and over people came but nothing at all was fixed, worst customer service EVER. call after call!! It wasnt until a technician named Nicolas Sharp who was on his first day, he managed to fix what literally everyone couldnt do. They would simply check the box and/or change it even after they already knew it was outside on the pole. We couldnt even watch CABLE!!! nothing but a loading screen not to mention getting Netflix to even open was even slower and/or non existent. Meanwhile, we are here paying $30 extra a month for the 400mbps we never received, and like I said, for over 3 entire months. They had no problem charging our card but goodness gracious try getting them to actually come through 🤬 then we were told that they would refund us something for those 3 months since we have had service with them for over 12 years and we have always paid. But today when we called, ofcourse we get some run around about how we technically were not 💯% out of service and that 7mbps was atleast something! They are absolutely ridiculous. We werent even asking for the 3 months to be free, but they take zero responsibility for anything. Lady on the phone talked about maybe $10-$20 courtesy credit compensation ...is she stupid?! we pay almost $250 a month and literally couldnt even watch regular cable without it freezing every 10 seconds and restarting or shutting off entirely.... Everyyyyyday for over 3 months. Even after we told them that they need to fix this or we are gonna cancel service, she simply said she will just call us back. What kind of trash service is this? Who would want to keep service when they cant even come through for loyal customers. Im baffled but this is what Ive resorted to, having no choice but to voice my experience on here.

I worked here for a short bit until the manager, Josh, got me fired because there was a minor problem with my van because its modified for my physical disability so I need room for my ramp to come out. Although I suspect he wanted to hire a female because he cant please her

Terrible service. They make it a chore to cancel your service or switch addresses so that they can keep charging you. They want to make it as annoying as possible so youll give up and not switch to a competitor. Dont use them. Switch over to Empower if youre in the Craighead area. Dont give this terrible company your business.

ZERO STAR RATING!Currently I’m the phone with suddenlink, going on 55 mins. I received a new modem on Wednesday and have had to call everyday since for technical support. Most of the time they “send a signal to it” and it starts working again. At least a 20 minute phone call each time. Very frustrating. Today the lady said my modem isn’t “provisioned” I’ve been on hold most of the 55 minutes and when the lady comes on the phone to speak there’s lots of noice in the background, people talking and laughing. Extremely frustrating for someone who’s on hold and has other things they need to be doing! This is a joke!!!

I have been a customer for 5 years and I am trying to get a cable outlet put in on my back porch. I have tried for 3 days to contact a human with no luck. I will be switching to direct tv if I dont get someone to call me back before Friday.

This is the WORST internet provider you could possibly have. The internet speed is great, sure. But the hassle is NOT worth it. Somehow, my bill grew by $100 although I was assured I have a life-long price lock. Mind you, not all at once. They started adding extra charges, little by little, until my bill was THROUGH THE ROOF. When I called to ask about it, I was told that I was being unreasonable and then was hung up on. I called back to cancel my services, and they tried to refuse me! I literally had to threaten to sue for them to cancel my account. I am not on any contract with them, I have my own equipment, and owe them nothing. Yet they still REFUSED to cancel my account. And the worst part? They have the whole city in their pockets. I live in the dead center of town and for whatever reason, they are the only provider who services my area. I have found my resolve, I would rather just not have WiFi than have to deal with these crooked, sorry theives. Save your sanity and skip Suddenlink. If not, you will regret ever giving them your business. Thats a promise.

Awful. we have outages ALL of the time.. this past time our internet stopped working on friday… so i called and made an appointment for a tech to come out and fix it. the soonest anyone could get out here would be the following monday at any point between 5pm and 8pm. during the weekend and on monday we called and made we still had the appointment. everything was fine until about 7pm monday when we called again and our appointment was canceled and rescheduled to tuesday. NO one called to let us know. the worst part is they said that there was a “small outage on saturday, so they got the problem fixed so they rescheduled our appointment”. according to them the “problem” was fixed before we got home from work (3pm) but we told them to keep our appointment until we got home to make sure. and we called AGAIN to let them know it was not. at this point we still had the monday appointment. it wasn’t until after we told them it still wasn’t fixed that it got rescheduled with out anyone letting us know. and everytime i call to figure out why they put me on hold for 40 minutes and keep transferring me.. so sick of this.

Why is it every other day the internet is out.. why does it take 45 minutes to talk to someone.. why does my mom not have internet eother when we both pay the highest bill.. tomorrow im going to switch probably

If I could give 0 stars I would. Suddenlink is the WORST internet service in the world. They start you off with a low bill $40 a month then after a year its $92 monthly then after two years its $112. They keep going up on the bill and say the most ridiculous reasons as to why. I will never go with this service again. I would rather be without internet than to have business with Suddenlink. WORST COMPANY EVER!!!!!!!

I wouldnt pick up the box in thanks for the cable and it was something else to figure out the remote to the Box had to wait a few days from the technician to come and pair the remote with the Box it only took in a minute

I can get better customer service in prison.

Ive been using them for 8 years for internet/cable and now the speeds are insanly slow and have Been this way for almost 2 months, do I need a router change or something.

On this day, the guy inside was very nice. Plus, I was only returning equipment. Customer service on the phone is terrible.

You remember that episode of South Park called basic cable? That’s basically suddenlink

Great service. Great prices.. will work with you on your bill to get it lowered

Absolute worst customer service Ive ever dealt with. There has to be a better option than this company.

Thanks to Suddenlink, Ive been able to expand my DVD and Blu-ray collection. Now when my internet goes down for the millionth time while trying to watch a complete episode of Brooklyn 99, I can switch over and watch the extended editions of the Lord of the Rings trilogy to pass the time while I wait on customer service to pick up and/or the internet to come back on. 😀

People dont know their own products

SuddenLink is definitely not the goto. Prices constantly increase, the bill never remain even when promised it will! Fraudulent much!!

After losing service again for the 6th month in a row, I called Suddenlink on Tuesday to “troubleshoot” my internet connection speed. I settled in with a snack and AirPods in place for another lovely chat with my “local” customer service representative with Suddenlink. I explained that my internet was out (again). I explained that the issue has been happening about once a month for at least six months and as much as I enjoy our 45 minute chats...I really wanted to resolve the issue. After 45 minutes of unplugging, replugging, rebooting, and trying from every electronic device in my home, alas, still no internet connection. Today a technician came out to replace the provided router from Suddenlink, which still didn’t correct the problem. I also found out that I’ve been paying for the 1 gig plan for the last three years, yet the router installed...wait for it...wasn’t capable of delivering that speed! When I called good ol’ local customer service again to get my internet working and also ask about the “oopsie” with the router they had given me, I was told that because I had never complained about my internet speed in the past they were not at fault. I wasn’t asking for a refund, at first. I honestly just wanted a “hey, we really messed up. Sorry ‘bout that,” instead I got a scripted speech/lecture on how their responsibilities as a service provider doesn’t cover ACTUALLY providing a service...All in all, Suddenlink is our only choice in Jonesboro. So, we’re up a fun little creek in that department. However, it’s probably a waste of money to go with the 1g plan. Save your $10-$20 a month and go with the 400 or less plan. I’ve wasted $720 so far, so be smarter than me. Lastly, thanks Suddenlink for knocking off the $10 for my service being out on June 1st and June 2nd...you’re a real peach for that one. I didn’t realize that I had to request a credit when my internet is out...I don’t even want to add up how much those credits should actually be...

Poor quality customer service even worse cable and internet service.... way over priced....switched to AT&T for better quality of TV and Internet....much better than this non-responisve group .

Been dealing with these people for 6 years now. Never gotten off the phone feeling satisfied or that Ive been taken care of.They always find a way to manipulate the system to squeeze money out of you.Their service has been pretty consistent Ill give them that. But customer service is terrible and I have had a billing issue at least once a year. If there was any other quality option in town I would move services today.

Im required to have this service because my apartments made a very bad investment choice. Never, ever, choose this service if given the opportunity. Poor internet despite paying 140 dollars a month and constant outages and tests.

Service nightmare, billing terrible, internet is up and down, customer service its probably a good thing you cant understand half of what they say or you might be twice as mad.

I would rather whip myself than use your broken automated system. It would be one thing if it functioned on the most basic most level but it doesnt. I just wanna upgrade my internet but nope. A businesss first priority should be to make it easy for customers to purchase service. But no this company watched that one Chappelle skit and said ya know what F@#kem.

Good service about 90% of the time...wish they had cheaper plans for WiFi

Show some effort to retain your customer. I have been with suddenlink since last 3 years with all bills paid on time no dues ever. Will be completing 2 years next month at the same residence address. My account was disconnected in January without my consent on Suddenlinks mistake without informing me. When I went to get it fixed, I was given a new account number and have to pay additional $10 for my modem every month now on. Mind it I have the same modem since 2 years now and never paid a penny for it. It came as a part of my leasing agreement and now due to Suddenlinks mistake I should start paying more money for the same equipment I have had for 2 years now. Highly dissapointed and unhappy with this.

My vocabulary is not developed enough to explain everything wrong with suddenlink

I only had Suddenlink for a year and for the most part it was positive. It started off really horrible. I was the first house in a new construction area and trying to get Suddenlink out there to install and having them bury the wire took months to get those two things accomplished. However, my internet and TV worked great and I never had any trouble with the product. I had two cameras, Smart TV and multiple Alexas and never had any problems streaming Netflix or with service going in/out. When I sold my house, the buyer called in advance to schedule set up and Suddenlink called me to verify, which I greatly appreciated. Overall, I would give Suddenlink a solid 3.5 stars (low 4 star) and had I moved into an already established area, I believe it would have gone smoother. Now, returning the equipment in the 10am-2pm window is absolutely horrible customer service.

I called trying to speak to the about extra charges this guy couldnt answer my questions and puts me on hold for over 40 minutes

Cant get any answers that I need. Plus cant even call HERE to get anything done since they dont even have phones??? Im disappointed with suddenlink High PRICES for such little services!!!

The uptime and speed of the service overall has been great. The customer service is terrible and is now to the point I hate having to call in. The level of ignorance and unprofessionalism is astounding. Regarding billing you can expect a steady increase in your bill with no real explanations. I am looking forward to the switch from Suddenlink to Empower.

Choose a different company. Poor quality and terrible customer service. Each time I’ve called customer service, there was laughing and loud talking in the background. I’ve had to explain the problem on each call but they are not any help. The tech department is even worse and cannot understand simple English. I’ve had nothing but problems with this company. I am beyond frustrated.

Cant even pay your own bill in store because you only want to have one person working while 5 others standing around complete joke for customer service in store or on the phone

Very unhappy had box put in and have not watched tv yet been 10 days in no service.......unhappy

Cant keep it on and cant get no help they just put you on hold

Hello, if youre looking into getting services with Suddenthief, dont. Ill tell you my experience and why you should just use your mobile hotspot through your phone company.My family and I moved to Jonesboro late October in 2020. The moment we started leasing the house, we began the process of setting up a account with Suddenlink. I didnt know what I was getting into. I was not able to receive services until mid November. Ugh, the amount of phone calls and hoops. This was all because someone who lived in the house before us didnt pay their bills. One representative said we would have to email a picture of mail we received with our last address. Next representative wanted us to do a change of address form. We changed our address online through the USPS website. Then we emailed it to Suddenlink like we were told. Next representative told us that wouldnt work, we would have to have it stamped by the post office and sent in. The postal service said they didnt do that. 👀 Never got the same representative, so it was just one representative saying one thing and another saying something else. Youll experience alot of representatives that have no idea what their talking about. Youll never get a manager either. 👀 I was finally able to get a representative to help me activate an account without the hassle. After selecting the $90 package with the promotional $100 gift card. All that was left was to wait for the technician to come out to set up the equipment. Or so I thought. I would experience connection problems multiple times a day, multiple times a week. My life was calling them, almost every day to fix the problems. Not even a month later I see I have an overdue amount of $10 on my account. Which I thought was odd, since I paid for my services in full the day I activated my account. No one mentioned an extra charge. I would find out I was disqualified for the gift card because of their neglect about this extra charge they put on my account. I mentioned this multiple times to representatives and was assured I would still receive the promotional gift card. Its April now and still no card. Not surprised. 👀Watch out for this trick they pull.. I suggest checking your billing cycle and the due dates both on your overview page and the statement sheet.👀 I mention checking these because it is likely your billing cycle is wrong. Along, with the due date on your overview page could be different than the one on your statement sheet. The one on your statement sheet is probably a day earlier than the one listed on the overview page. Which could mean youre paying your bill a day or so late.Hell, listen to this. One morning I realized my internet wasnt on but didnt have time to deal with it at that moment. When I got home I called about my internet and was told that I didnt have internet and never had it, just cable. They then told me that a representative/operator went into my account at 4:42 a.m. in the morning on January 5th and disconnected my Internet. This means someone randomly went into my account without my permission and disconnected services that are paid in advanced. What was crazy is my bank card that was connected to my account would have an fraudulent charge not even five hours later.The monopoly that Suddenlink has in Jonesboro needs to expire, nowIve reported them to the Better Business Bureau and you should voice your concerns to the BBB. Let your experiences be heard, so the people of Jonesboro can drop Suddenlink.

Internet connectivity is shockingly bad. Its as bad as dial-up was 30 years ago. Pray for their bankruptcyP.S. Save your canned I am so sorry to hear that you have had a less than 5-star experience for, well, no one. Find a new job. Im sure they arent treating you any better.

It takes forever when you go inside and pay your bill... They only have 2 people working at a time.

Internet service was great but customer service was awful. Anytime we had to call, it was not user friendly. When your call does go through, you can’t always understand what they’re saying. A lot of the problems came when we moved to a new location in town. Also, after a few months our rates went way up for no reason. Not very pleased. In summary, they have great internet in a problematic system.

I had to pay a deposit on the equipment that I rented. When I turned in the equipment I didnt get my deposit back. I called the number and someone in another country told me that there was no deposit on equipment on my account. I guess one of the local office employees pocketed my money.

Genuinely the worst wifi provider possible. Goes out constantly, unresponsive, and just a plain waste of money. Its bad, real bad. You would have better reception using a toaster than this provider.

The absolute worst company I have ever had to deal with. Reaching customer service is next to impossible, outages always seem to happen around the same time of day interestingly, and the speeds provided are not worth the price by a long shot.

There is always a problem with our service. The internet goes out all of the time. We finally got a technician come out that actually knew what he was doing. Turns out the frequency was way too high from the outside line & it was interfering with our signal. Even though we were almost a full month without service, not only did we have to pay for it anyway but they went up on their prices. We have had this service for almost 3 years and new customers get all the good deals & equipment but we are still using the old equipment but paying for way more. $200 a month to watch TV and have internet is not going to continue, this is absurd!!!

Never pay in store they will take your money and then tell you that you havent paid them regardless of a receipt. I went there and said its not possible that I didnt pay my bill because I payed it in there store and then showed the supervisor my receipt they gave me he wouldnt even look at it and said that they dont do billing in the store then said for me to leave. I demanded my deposit back if that was going to be the case and he said yeah thats not going to happen. Then he went back inside the store. So point is some slimball is pocketing peoples cash and not putting that your bill was paid in the computer.

GREAT CABLE, BUT HAVENT FIGURED OUT, HOW IT ALL, WORKS.

Worst service you could ever get they raise the price every chance they get totally not worth the service high way robbery and they know they cheat people constantly because there are not many other cable internet service in this little country town 😭😭😭😡😡😡 they should be ashamed

Horrible service, cant call the store directly. As an ISP provider they are horrible as well as customer service. If you can choose a different provider DO IT!!!!!

I have tried to work with this company. There is zero customer service, no management to fix problems. There charged me for a month I didnt have internet. And there is absolutely no way to get to someone who can help. I have called and gone into the store. And nothing....this has been going on for years. Not to mention that the service is spotty at best. When they installed, they left the cable cord on my yard. We ended up running it over with the mower it took them two weeks to repair

Too expensive and goes up $20 every year. Must call and try to get service at same cost dvery year. DO NOT RECOMMEND

Horrible in every way! Customer Service is a joke.

It was quick. I was in & out!!

Something is going wrong that causes my devices to be unable to accept my password. I have to call once a week to resetMy password. I’ve tried to get someone out to fix the issue, but they talk circles around me trying to make me feel like I don’t have an issue...when clearly that’s a major issue

If there were a negative star, thats what Id give. Other customers of this monopolizing cable company know alllll the reasons why.

Man idk why yall r having the problem yall say but shot I love suddenlink Im a big gamer and watch netflix never have any problems playing my games or downloading anything its fast I recommend it

The wait time inside was almost 2 hours. Wth?

Absolutely horrible service and will lie to you about payments!!!! Make sure to record all calls with them!!! If they can record you then you can record them!!!! Then email it to the headquarters!!!

As a potential new customer, I find your service very unprofessional.I needed stronger internet service, so I decided to tried Suddenlink. Ive been trying for a month to get my service connected. I have been promised and lied to stating that the tech would come connect the service but they NEVER showed up.And Suddenlink had the audacity to mail me a bill for services I havent received.Just wonder how this company manages to remain in operation.Im so fed up!!

Constant outages, modem/router wifi disconnects, no communication between the local service department and the outsourced technical support. Techs report constant issues with ubee modem/routers to the point of suggesting we dump and cable channels it in favor of the more robust modem that does not communicate with cable boxes OR (as the third tech suggested) jai**reak*ng a fir**tick.

Absolute worst business i have ever encountered. Their customer service makes McDonalds employees look like Chick-fil-A employees by comparison. Also if youre a long time customer you get rewarded by paying double, then triple what they advertise for new customers. And they have the whole system monopolized so that no other internet providers can service the same areas as Suddenlink. Then, to top it off, the only way to qualify as a new customer is to go without internet for 30 days. So if you work from home youre screwed.

Worst company for cable ever charging me for things I am not receiving even though it plainly stated in work order could not connect cable and box was removed from residence.

Wish they would update their service area so I can use them.

Worst customer service ever!! Pay money I would like to enjoy my services!! Beat I’ll get the same message as everyone else hi Bridgette sorry for the inconvenience blah blah don’t even reply if that’s all you are going to say

I’ve dealt with constant outages, and when I call I get a recording that runs in a perpetual circle and never lets me talk to a human being. Absolutely the worst customer service I have ever experienced. These people having a monopoly on our internet and cable should be illegal.

My WiFi hardly ever works and I pay almost 200 a month for it

If you want to work from home online, NEVER rely on Suddenlink. They are non-responsive, they ALWAYS crash, the internet randomly stops working, and no matter HOW many times I reroute my router or unplug, wait, and replug it up, it will stay out until a day later. The Hotspot on my phone is more reliable. At the price they want from you, you may as well buy yourself two phone lines and use the hotspot.

We have now been without internet for several weeks(although they continue to charge us). My husband has spent about 12-15 hours on the phone trying to get to a real person who can actually help. The times technicians have actually shown up, they disappear without warning, and without information or resolution to the problem. We have college students who need to be doing online work at home! A technician came out today, and when our son said he was stepping in briefly to use the restroom, the tech hightailed it out of there without a word! This is completely unacceptable! ABSOLUTE WORST service we have ever encountered from an internet company!

I regret I had to give the one star. I cant see how an outraged customer hasnt shot up that place because the service is that disappointing.

Absolutely THE WORST customer service EVER!

Its suddenlink. The people are good. The company is bad.

For a communications company, this business has the most byzantine, difficult to navigate, frustrating customer service experience Ive EVER had to deal with. And I deal with a LOT of customer service departments, some of them really terrible.It was near impossible to contact them, and when I finally did get in touch with them (by chat, not a voice call) the rep was short with me and did not respond to two or three of my questions / comments. To be clear, I was not being rude, was not expressing my frustration in any way, shape or form.

$100 a month you’d expect decent service . Let’s just say I call them Sudden-Stink now, cause it’s slightly too vulgar to call it’s Sh*tting-Link - although appropriate.First off, I got their BEST package @$100 (although for some reason the bills were $120 at the end hmmm) for about half of the two years that I have a service, I paid for safeguard which supposedly fix is any wiring problems if you’d have any, was slow from the start, but after year that got even slower to the point where I had to call them.Turns out it was a poorly cut wire, by the unprofessional technician, who also left the cable box hanging from one screw off my brick and mortar wall which he never came back to fix. They fixed it and I told them to take “safeguard” off afterwards because you can only screw up cutting a line once. They didn’t.Extra $62 for a problem that they created. +the $62 for the year before I had I fixed. SCAM. Plus they send you awful advertisements and life insurance ads and life alert enough to trigger anybody with their bills, skeezy as it gets. I want my money ($140) back and maybe I’ll give you 2 stars - only if you train or fire that Technitian - cause otherwise your committing fraud 😃

I have tried for days to contact a representative to speak on the phone about many issues. No response I was just sent to automated systems-

They have raised the cost of my bill 3 different times, each time trying to get me to pay nearly $200 per month. And when I try to call, either no one answers or you have to wait an extremely long time only to have to be transferred to a different department. I cannot afford to pay that much for TV I don’t use, a phone I don’t use, or for internet that doesn’t work half of the time.

Service is nonexistent.

We have been a customer for 2-3 years. Our bill has continued to increase with no explanation. We called today to try to understand the reasoning behind our bill increase. I was informed that they could not explain why our bill amount has gone up and that Suddenlink has no control over bill increases (??). When I tried to cancel services, I was told their retention department was unavailable because they are only open Monday-Saturday. So we hung up and called back. We talked to a much kinder and more informed woman who tried to keep us as Suddenlink customers. However, we were able to cancel our services. On a Sunday. Overall it was about a 45 minute process.

Great amount of variety of items.

Staff are unable to help and refer you to call the 1-800 number

Great friendly customer service.

Absolutely the worst customer service we have ever experienced. Ported over a landline from AT&T in January. Suddenlink never completed the port. I have been promised on three different occasions that I would receive a call from a Suddenlink representative (has not happened yet) to ensure me that it has been handled. I now owe my precious phone provider a month and a half for service I was not getting. I see why they have dedicated city council meetings on how poor your service is.

Worst internet service out there. I called the customer service last night to try to get my internet fixed and a customer service rep tells me its fixed and that it would take an hour for my system to restart and then it would work again...its still not working.Then i call this morning at 8 and talked to a guy that told me that i have to be at the modem to fix it and that he would call me back around 5:30pm this afternoon to help me fix my issue. He didnt call. So i call Suddenlink customer service at 6, finally get connected with someone and he tells me that he cant help me that i have to call back tomorrow during normal business hours. I HAVE A JOB! I am not home from 6am - 5:30pm so i cant be in front of my modem during the hours he said. I would be at home if i had internet because i would be able to work from home but because i dont have internet i have to go into the office. My wife also cant do her schooling from home because we dont have internet.I then ask another question about my account to try and get some help and he said he wasnt able to help and i heard him put the phone down and there was not another sound for 10 minutes, while i sat there waiting for him to start talking again. I finally hung up and called the number back and it declined, then called again and it went through and i was able to get ahold of someone that tried the same things on resetting my modem and it didnt work so he set me up an appointment. Now i have to take off work and be home for the guy to show up sometime within a 3 hour period. If they had good service to begin with it would be one thing but it sucks. I wish Jonesboro, Arkansas would get a different TV/Internet provider.

According to the rude, outright argumentative supervisor who had to finalize my disconnection, i had been their loyal customer for 5 years, and shouldnt drop their service without first appeasing him with a full explanation why (for the second time, mind you; i had already talked with another guy), and taking advantage of all new equipment and new customer pricing... pricing that is almost 60 DOLLARS LESS. Our new customer pricing was NOWHERE NEAR that low when we started.When i finally hung up on him, i was almost as mad at me as i was him, for not doing it sooner.COMPLETELY unprofessional. Theres wanting to keep a customer, which i understand... and then theres this :(

I go to the store and when they asked me what I wanted, I told them I wanted to set up WiFi at my house. They told me “hold on” and I waited 15 minutes and still nothing, so I left. They have poor customer service, and I wish I could put 0 stars

Worst company Ive ever had the misfortune to have to deal with

Rude, over the phone and in person. They’ve pulled money out of my banking account and then tells me I am mistaken (currently the 4th time as of yesterday) the money isn’t even going to MY account. They have no clue which account it’s being applied too. They jack your bill up every pay period. You would be better off to just learn how to knit and send smoke signals and read the Encyclopedia. It’s cheaper than freaking sudden link 😒