They were very quick and knowledgeable. Did exactly what I needed in very fast time

Very good customer service!!

Worst T mobile store ever. Ordered an LG phone for my daughter. After everything was set up and it was time to pay....ohhh our system is down and we can only take cash. Ok fine I drive to an atm get the money drive back. Then after I pay they inform me that it will take 3 days to get the phones. Fast forward 2 week, 3 different excuses and when they promised they would call when it was in......the phone is sitting there and had been for days. But this time the excuse was oh our system has wasnt allowing them to be checked in. This store and the 3 girls running it is a joke. They are absolutely 100% useless. I will never go to this store again. Id rather drive to memphis with the possibility of being shot then walk past this store again.

Store manager Abi was extremely helpful, patient & knowledgeable.

The best support that Americans who actually talk english with in minutes.

We was taken care of quickly!!! All the ladies and man was amazing!!!

Incompetent and staff is slow, looks like they hate their jobs. Staff 4 years ago was so much better.

I switched from AT&T after 13 years and had the best experience ever with T-mobile! Chris and Josh were awesome all around! From the minute I walked in, I was greeted with the friendliest and most helpful customer service when it comes to mobile services. I couldn’t believe how much more they offered compared to AT&T at a significantly lower cost. I highly suggest making the switch!!

Excellent help and fantastic personnel! Joshua was incredibly helpful and had the patience of Job as he helped us figure out what was best for our situation. He made money-saving recommendations without being asked; it was clear he had our best interest in mind. I highly recommend this store!

The customer service here was outstanding. They were personable and very knowledgeable. They helped me set up my phone and did a complete walk through. The prices here were competitive and not too outrageous. I am so happy to have a T-Mobile here in my area and not have to drive to Little Rock or Memphis anymore. Awesome awesome crew!!!!!!!!!

Chris and Mike where SUPER awesome and a HUGE help!! They definitely made our time worth while. They even stayed late to make sure that all my information got saved to my new phone. They explained everything very thoroughly and where very patient with us. I couldnt be happier with our experience and we will definitely be going back whenever needed!!

In December 2019, I was told by an employee named Roger that I could trade in my grandkids 2 phones and upgrade to 2 new phones and get 3 lines all for $100 per month. I asked him if he was sure and he said they had a promotion going that if you switched carriers to T-mobile, you get 2 new phones and 3 lines when you trade in elgible devices. The 1st month my bill was $242, next month was $232 and $211. They have had 3 different managers since the purchase with each one telling me how hard they are working to correct error. They changed my plan and deleted 1 line and told me it would be $125 from now on. My bill this month is $142. Highly recomment to stay away from T-mobile in Jonesboro.

I Absolutely loved my visit there today. I actually went in there to ask questions and pay my phone bill, and they helped me out with a lot. I ended up getting two phones today with reasonable prices. I also became a new iPhone member thanks to Cheri. She was very awesome and helpful today.

These guys are what is up when it comes to quality care for your wireless needs. Not just everyday salesmen, they care about what is best for you and what tech would work the best for your lifestyle. Thanks again!!

Josh G. offered the most excellent experience that I’ve had at a T-Mobile store. He was not only professional but informative and sincerely filled with knowledge and patience with my lack of knowledge as a customer. It’s because of Josh that my family and I will stay a bit longer with T-Mobile... indeed we are grateful and I can truly say, Josh is one of a kind when it comes to customer service!!!

The people were absolutely wonderful and so kind almost a little eager to help me.But corporate is trash.Wanted me to have 80% down on a new phone.Even with zero credit I can get a car for better rates

Tom was extremely helpful answered all my questions. He even helped me lower my bill $100 a month from what at&t was charging me! Very satisfied customer! Highly recommend!

Friendly staff. Great cell phone carrier at good price. We switched from Verizon and saved over $200 a month.

Matt and Charles were awesome! We went in to get a new phone plan and upgrade our phones. Matt answered any questions we threw at him and was a great help. Great guys, great service.

Great customer service. Easy setup. Used for 6 months. Bad reception at home. Switched to Altice for $36 a month compared to $110.

I had a great time with the representative. They were very helpful and very kind. So yes i recommend T Mobile

A man named Chris helped us out so much! My family all got new phones because of him. Keep up the amazing work Chris!

Awesome Customer service! Charles the store manager is very knowledgeable and his team is super polite professional and efficient.

Helpful and friendly staff showed me how to use features if my phone.

Chris was amazing! He helped me get Netflix set up for free! Ive been trying to get it hooked up for ever and it just wasnt working, so after a few minutes, he had it up and running!

Josh at Jonesboro AR helped me out with my phone and was great to work with.walked me throw it ! Will call josh on a new phone.

Charles, Seth, and Matt were the kind of salemen you always hope for. They took 2 hours with me to ensure my plan and equipment met my needs and wants. Id give this store 100 stars if I could.

Kim was very helpful, we switced from AT&T we pay $75 less and have better service.

Chris is a very good employee and is very understandable. Keep up the good work Chris 😁

I was able to switch from AT&T, including porting my existing phone number, in less than 30 minutes. Quick, friendly, and zero sales pressure.

Friendly knowledgeable rep helped me. Had a great time. Thanks

Chris is amazing. He was very helpful and stayed with me til the end.

Terrible customer service. I went in because my phone was cracked. The employee basically handed me a pamphlet, told me to call the number inside and then walked off to answer the phone. I thought maybe she would come back and give me more information once she was off the phone but she just walked over and started talking to the other employees. I just walked out without absolutely no help. They need some customer service training.

Staff is friendly, rates are great. Love the free stuff on T-Mobile Tuesday!!!!

Best customer care people. Knowlageable. Fast efficient business.

Extremely friendly and helpful!!!!

Wow theae guys are great. Wonderful customer service from both Matt and Charles. Both were attentive responive and incredibly personable. Matt helped us get new phones a new plan and all pur accessories. He walked us through each step of the process and helped us understand everything. Bes customer service I have received from any provider, and I have used verizon and AT&T in the past. Go see these guys they will make sure you are well taken care of youTO TOM!

Sucked

Great staff, customer service and competitive prices! 👍🏼

Not a good store dont have much in stock when u drive hour to get there better off to go to Memphis

They were playing BTS! But its a little pricey

Went in to get a phone and it was excellent customer Service

I have had a great experience!!!

Horrible service from corporate on down...c

No better costomer service anywhere!!

Great customer service

Took way too long

Good people

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