My family has been very happy with Crickets service for the last few years. We just went to this location in order to add my husband to our plan and Crystal was fantastic and very helpful! Super kind and very knowledgeable. Everyone in the store was friendly and the process was very smooth. Thanks!

Great staff definitely know what theyre doing. Friendly staff. Great prices. Would definitely recommend!!

Not a bad visit, I purchased a new phone/line with ease. Ill definitely return, great customer service.

A very wonderful place that does great business cricket has always been the same since it came in 2000 and 2 I want to say but if Im wrong its been great since its been here

Great staff that were very friendly! Best Cricket store that I have visited!

Was amazing!!! everyone was super friendly and I got a great bundle deal that saved me hundreds of dollars 5 out of 5 will go back next time I need to upgrade!!

The customer service is out of this world.

Friendly staff. Clean. Fast and easy service.

Claire is very hot and nice and helpful

Helpfull, but could have a bigger staff

Very helpful employees. Long wait. Solved every issue very well.

I was needing new service as my old one was eating me alive. What should have taken a short time ended up taking a couple of hours because of my old service. The young lady helping me worked past her end of shift to make sure I was taken care of. Not many businesses give that kind of services these days!

Customer service at this store was excellent. My rating of 3 stars reflects the fact that I had to come to store after working 8 long hours and pay a phone bill that was suppose to be automated drafted out of my account. And to top that off I was charged an extra $3.00. My card worked perfectly in the store so not sure the issue there maybe some kind of system error idk. Other than this issue my experience with Cricket has been great! 👍The gentlemen who helped me in-store were nice and helpful. ☺

Switching to Cricket has been the best cell phone decision Ive ever made. Theyre plans are very reasonably priced, their coverage is just as good as the major carriers, but the real selling point is how friendly, helpful, and laid-back their staff is. I cant say enough good things about them!

My phone had to o many no used apps. apps I thought i needed plus junk that was dumped into my phone when the lites went out at my home the employer at cricket cleaned my phone out, For me an explained why I did not need the apps I had put on my phone.he was very helpful and answered all my questions .now my pH.is like new again .an he only took a less then an half an hour to do so.thank you cricket.

The service was SO BAD! We kept waiting for almost 2 hours ! The employees kept trying to contact the their superiors and help! But it took forever to get help! Finally they gave us an alternative and we went home ... going back tomorrow to get our work done

Cricket wireless is a good phone to have and the staff are great.

The beat

I went in to switch from Net 10 to Cricket on a Friday almost 3 months ago. After Dominique worked diligently to switch my account, I went home thinking I would have Cricket service that night. That cost me $92.97. The next morning, my phone was still not working. I went back the next day, sat for hours, and paid an additional $55. I got service, but I had to get a new number. I was promised a refund of the $92.97. After trying for several weeks to get my refund, my mother went with me to this location to find out what happened. That day Chris, one on the owners (who is from England) and Yousef another owner, were there. Aaron, the manager was there as well. Chris promised my mother that he would contact one of us by the end of the day. Im still waiting on Chris to call. After a couple of days, I spoke with Eddie Yarborough, who is under Chris. Eddie was very nonchalant and condescending. At first it was Net 10s fault, but I said Cricket has my money. After weeks of conversations and broken promises of updates on my case, Eddie told me around November 22, I would only receive a refund for $55.00 because of activation fee and another one time fee. Also, a check would be in the mail within 5-15 business days. I still have not received a check. Today, I went back to the store, spoke with Aaron. Aaron called Eddie. Eddie said he meant 5-15 business days for processing and another 3-4 weeks processing. When I continued to asked when I would receive the check, Eddie got mad and hung up the phone while I was speaking. He called Aarons phone back claiming it was the cell phone tower that disconnected. There is no resolution. Aaron redeemed himself and gave me his number and was empathetic. I might not get the $55.00. But, Jonesboro, Arkansas will know that the UPPER MANAGEMENT has so much money, that they could care less about the little people getting $55.00 of a MULTI MILLION DOLLAR COMPANY!!!! WHAT GOES AROUND COMES AROUND!!!! TREAT OTHERS THE WAY YOU WOULD WANT TO BE TREATED!!! THEY GOT ONE STAR BECAUSE OF AARON AND DOMINIQUE. THANKS

Tijuana was extremely helpful and patient while setting up our service. She made sure everything was working properly before we left the store. Excellent Cricket rep!

Great staff

The employees are knowledgeable but this location is very busy. If you are porting over from another carrier I would bring account number and account pin with you or it will take a long time. There is not a lot of seating due to the modern design of the store. Everything is clean and beautifully displayed; however, this makes it a torturous trip with children.

Gentleman was very professional, great service, highly recommend Cricket!!

Great salesman clean shop. Good fokes at a affordable rates.

They are great the employee 👍 helped my son. Even stayed after hrs . Thanks

Ther told me over phone about the deezer breakup.

Much better interactions than the non-corporate store on Southwest Drive.

Help me switch over my phone services. Staff was accommodating to our needs & excellent family bundle deals.

Ive had Cricket for years now and this is my favorite store.

Great. Nice. Very informative. Love the price plans.

Love everything but 2 of the workers looks mad all the time😜

Great customer service and good deals

The people are esa really nice clean place!

The lady was very nice and helpful.

Poor reception in Jonesboro, Ar area...not a good service here

Good help and the people that work there are nice

Customer service is amazing at this store.

Customer service at this store has always outshined the competition by far!

Good service was slow

The best cell phone service

Very bad two playing games on their phones one painting her nails with hand sanitizer one listioning to to music on his phone so went down the road to Verizon

Great plans but phones are extremely expensive!

I believe they are a little more expensive than other pay by the month no contract companies.

Turned around and walked out after a fight broke out

Great phone deals

Love their service

Always very helpful

Never had service with cricket wireless.😑

Very helpful & understanding

Great service friendly

Love it

Ok

No help

Internet is really REALLY REALLY BAD

Coverage is poor

Friendly