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Menards
5300 Gull Rd, Kalamazoo, MI 49048, United States
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Menards
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Review β„–1

Bathrooms are always clean and well stocked. Many very knowledgeable employees and the younger kids are always happy to find someone who can help if they cant. Always well stocked store, you can order for delivery, rent tools, and you get 11% back in a mail in rebate too! Great sales. πŸ‘ 10/10 totally recommend.

Do
Review β„–2

I love Menards okay. They are really good about returns and are very helpful when you need something loaded into your vehicle. It is really big store so sometimes finding someone to help can be a little difficult.. before the most part when you do find someone theyre very helpful theyre really helpful

Ke
Review β„–3

I seem to always be able to find what I want and the employees seem to know what theyre doing. It is also nice that they dont bother you when they see you standing there figuring something out they wait for you to ask for their help

Ca
Review β„–4

Staff is helpful and polite as always. Items are easy to locate and there is a variety of items for all. One stop shop.

Ju
Review β„–5

Clean store, had basically everything you could need. Only 2 people at the registers though so you might wait a while to cash out. Overall great experience.

Ja
Review β„–6

I love Menards! The staff is always willing to help you. I can find just about everything I need and for a very reasonable price. This place is my go toπŸ₯°

Me
Review β„–7

Got what we needed asked for help from 2 employees who didnt seem to want to really help. We did have one guy that approached us and was very helpful though.

To
Review β„–8

Theyve been super helpful every time I go in. Today they had to make me a bunch of paint and the boys were very quick and polite. They even had a quick fix to get the paint color I wanted. Thanks again Menards 😊❀️

Ig
Review β„–9

Not bad, but sometimes employee know nothing about location of specific item and you should find without professional help.

Sa
Review β„–10

Great store for almost everything.

Na
Review β„–11

Store is super clean and well stocked. Employees are very friendly and helpful.

Li
Review β„–12

Good customer service. Very clean place

Ju
Review β„–13

Always love going to this store. Sometimes its hard to find someone to help you. But overall great store.

Ke
Review β„–14

Clean, organized. Had the items I wanted. None of the employees greeted me.

Ju
Review β„–15

Workers are almost always helpful and cheerful. I think I had one bad worker experience in 5 years so - great store. They also have a wide variety of products which helps with one stop shopping!

Ma
Review β„–16

Been going here since they open. Good selection of everything. But maybe hire or teach your employees things they need to know. Could do a better job on not losing special orders as well.

Da
Review β„–17

Clean and organized, didnt have to wait long in line

Sh
Review β„–18

Staff was very friendly but had to go to 3 different people to find what I was looking for.

Du
Review β„–19

This is the most amazing menards in the world...great service great folks and prices to boot

Ro
Review β„–20

Great! Management was walking around answering phones question etc. Asked me if I needed help. Found the lights I was looking for plus they were $4 off each!

wi
Review β„–21

Great in store help. Thanks

Ry
Review β„–22

I dont know why I keep expecting Menards to do anything right. This is the last time that I will ever set foot or buy anything from Menards. Ive been trying to find a shed and drove an hour and a half because this was the only store that had one available. Come to find out it was damaged and other than providing me a refund it was just a waste of my time and money to expect them to do anything right. I guess now even if they are the only place where I can get a particular item Ill go without that item because Im pretty sure this is the fifth time that Ive had issues with quality of products or getting my products without damage.

Me
Review β„–23

Menards is always my go to home repair store. The staff is friendly and knowledgeable. They usually have what I need at a good price.

Su
Review β„–24

Has a lot of quality products. As usual the paint person was knee deep and no one offered to help him. One of their biggest money makers. I saw several groups of young people standing around;, with the girls, pulling their fingers through their hair and shaking it on the floor. Many grocery items not pulled forward should have been done by crew in the opening hours. Unable to reach much above the fourth shelf. Did not see any minority workers on the floor.

Co
Review β„–25

Never have I had a worse customer experience than I have had with Gull Road Menards. I returned a snow blower, and instead of refunding the money back to my bank account, unannounced to me, they gave me an $800 store credit. After speaking with customer service reps in person, and also over the phone several times in the span of over a week I finally was told that they arent willing to reverse things. And that answer only came because I was the one that followed up. Pretty obvious that the business practices here are shady at best. I will be contacting the Better Business Bureau also. This is definitely a buyer beware location. Just another sad example of a giant coming into the community to take advantage of the local consumers. And Im sure by leaving this review that I still wont here from them. What a joke, trapping people into spending their money. I wish I could leave them less than 1 star

Je
Review β„–26

Its a big store, probably has what you need and staff is plentiful.

Te
Review β„–27

If you are looking for plants, there are much better places to go. Virtually everything was frost bitten, some really badly. And, at 1 pm they still hadnt watered most of the plants and some looked and felt like they hadnt been watered in a couple of days. Aisles totally blocked by pallets and carts, others like an obstacle course with hoses and employees who wouldnt move. Im sorry I even stopped. Ill go to Wedels tomorrow even though its a long drive. Its worth it for the quality.

ca
Review β„–28

Wanted a propane tank filled and no one there could fill it.

Ro
Review β„–29

Friendly service and great prices.

Ra
Review β„–30

Staff was very nice, it was quite but lovely place..

Ba
Review β„–31

Good customer service and a decent store for most of my home improvement projects.

Da
Review β„–32

This is ruth went there to purchase a item and was given attitude by salesman. Then he talked down to me as if i was a child. I would recommended making a big purchase at their competitors. Even the store gm was rude and short.

Ti
Review β„–33

Was okay but they really should have people who are at least partially knowledgeable in all areas on Sunday afternoon.....we werent able to fond anyone who knew anything about the connectors we needed. Other than that it was pretty good.

Ma
Review β„–34

Honestly im inclinded to rate it lower just because of how much of my income get spent here :)

Re
Review β„–35

A lot to choose from here! Friendly staff. Prices are borderline higher than I like but sales are great and happen often. Really clean bathrooms!!!☺

Ga
Review β„–36

Staff in there was very kind. They helped me find everything I was there for.

Ka
Review β„–37

Great prices and selection. Very knowledgeable and friendly staff. Highly recommend checking here for anything you need before going to competition

Br
Review β„–38

Friendly service great layout its easy to understand how to find what youre looking for. Plus the lines go pretty fast

Em
Review β„–39

Had made a purchase online and had my boyfriend pick it up and he was unaware that I had already paid for it so he paid for it again so they quickly refunded his cash today and the customer service reps were as pleasant as always. We love menards.

Jo
Review β„–40

Easy to shop and the staff are pretty helpful.

We
Review β„–41

Had to get a shelving bracket, old one had a sticker from here. And again there wa xxx no help to be found. Stop in looking for a pair of needle nose pilers. They are overpriced but made in USA.Found a 50 ft extension cord made in USA. Got it. But the check out line was terrible.

to
Review β„–42

OUTSTANDING Service. Did several online ship to home purchases, orders fulfilled by this store accurate and super super fast shipping. Menards consistent lower prices also keeps the other big box stores prices at bay from charging even more. Here you are guaranteed to Save Big Money Also you are always treated with the highest respect no matter which store you visit expect outstanding cheerful friendly and professional service. Thank you for everything.....Peace

za
Review β„–43

The best thing about menards is the large selection of products. Much more than the competition have.

Da
Review β„–44

The paint dept. Here was so fantastic, I knowledgeable and helpful. Recommend very highly!

La
Review β„–45

Menards off of Sprinkle rd was very clean and organized. My wife and I went inside to purchase gorilla tape. A tenure rep noticed we were searching for a product. He guided us in the right direction!!

Da
Review β„–46

Always find what Im looking for

ja
Review β„–47

I love this store. Always have what I need and the staff is freindly!

To
Review β„–48

I had a horrible worker interaction today at this store. I wouldnt go here ever again. This is the second time at this location with similar experience

De
Review β„–49

Good and friendly serviceHad everything I needed

Vi
Review β„–50

Ive been in both Menards and Lowes frequently of late. At Lowes, I see mask danglers and can NEVER find an employee if I need help finding something. I dont think Ive gone 45 seconds without spotting an employee at Menards, and today the garden center manager actually came up and asked what I was looking for as I browsed! Theyre a bit more of a schlep for me than Lowes, but theyre always going to be my first preference.

Mi
Review β„–51

Great selection and helpful people

Da
Review β„–52

Great shopping place

We
Review β„–53

I bought some beautiful spring flowers at a great low price!

Ga
Review β„–54

Kalamazoo Menards is bigger than our Battle Creek store. Same good service but had an item that my Battle Creek store was out of. My new pole barn shop has a LOT of Menards in it. Good prices help keep the costs inline.

Ra
Review β„–55

I like their selection, their customer service has always been great, returns have gone really smoothly. Prices arent always the lowest, but they arent too bad. Overall I like this store pretty well, and the location is convenient.

Ge
Review β„–56

I ordered some dog food and I didnt know where to go. The map that was emailed to me didnt tell me how to get to the pick up space.

Sh
Review β„–57

Great employee interactions. Helpful, but not over baring with helpfulness. Love the deals.

Sa
Review β„–58

The store is usually well stocked but oh my goodness, I saw over a dozen people in there with their noses out/masks pulled down. Once theyre past the door, so many people not giving a single consideration to everyone else trying to shop, just exposing their breathing holes. Menards should at least have signs throughout the store reminding shoppers to keep their masks all the way on. Its a hard thing to enforce, but Menards really needs to make an effort beyond the front door.

Ba
Review β„–59

Excellent service and products

Ri
Review β„–60

This is a BIG Menards. Their lumber yard is enormous. Not laid out as nice as the one on West Main, but a lot bigger. Good location if you live on the east side of town.

Ro
Review β„–61

Great deals. Employees are always cheerful and helpful.

Je
Review β„–62

If I didnt have to go there I probably wouldnt right now. Not because the service was bad and the employees werent helpful because that wasnt the case, the reason is because I dont feel I should be forced to wear a mask in any store. I understand we are all doing our best to live in these crazy times but forcing people to have and wear masks and charging them a dollar if they dont have one is ridiculous.

To
Review β„–63

Never have everything I want should gone to Lowes or tractor supply thus time around

Ke
Review β„–64

They just do not have their act together in the lumber yard. Every time I go back there I spend 20 minutes trying to find 3 boards because NOBODY knows where anything is. Cant you have a meeting and make sure the workers in the lumber yard know where the different boards are? VERY FRUSTRATING!!!!!!

Ma
Review β„–65

Pressure treated lumber is getting harder to come by, but they had everything that I ordered. Staff was very helpful and pleasant during my merchandise return, finding in-store items, finding lumber location, and at the yard gate! Great experience!

Pa
Review β„–66

Didnt have what we needed this time, but it seems nobody in town does.

El
Review β„–67

Prompt and helpful service.

Je
Review β„–68

Went into Menards (for the 4th time this week) and was confronted for the first time by an employee standing guard at the door about my not wearing a mask. I explained that I have a doctors note which exempts me from wearing one. I was even prepared to show it to him because I carry it everywhere with me.Instead of telling me it was Menard’s policy for their private business he barked β€œI don’t care, it’s the law!”First: this man representing menards told me he doesn’t care about my well being.And second: it’s not a law (never was).Had he told me it was a store policy I would’ve left. But instead he bullied me, which I don’t take kindly to. Bullying someone about wearing a mask when it puts them directly in harms way in the name of keeping others β€œsafe” seems counterproductive, doesn’t it?Lucky for them I’m still giving Menards 3 stars because of the outstanding customer service I received from the other three employees I came in contact with that day.I will however, be placing my $500 lumber order for next week at Home Depot. As well as purchasing all my future supplies from them.Thank you Menards for not approaching this issue on a case-by-case basis. It shows you don’t truly have your customer’s well being at heart, and are not willing to adapt in situations regarding people’s actual health and safety.

Je
Review β„–69

I really like to shop there. The staff is always very helpful and has good knowledge of the products within their departments. They have everything you need and more, for any type of project or home repair.

Je
Review β„–70

Wide selection. Great sales. Beneficial rebates system.

Ma
Review β„–71

Great gardsn center selection

Te
Review β„–72

They were out of stock on the main item we wanted to purchase.

ch
Review β„–73

Nice clean store.

Ve
Review β„–74

Always have what I need at a great price.

ro
Review β„–75

I shopped around the store without a mask on noone said a word. I went to check out they wouldnt check me out due to me having a health condition which I cant wear a mask. They told me I had to do an online order. I was right there at the register and had three items the time it took them to tell me I couldnt be checked out without a mask. They could have had me checked out payed for my items and gone. The cashier had to go find a manager then come back with the manager. What is this world coming to when everyone is letting media rule their thought process. If I am unable to wear a mask and your mask is working why push customers away.

Ni
Review β„–76

Friendly service, quick check out

Sh
Review β„–77

Ordered online, boy they make sure you see every thing in the store, the pick up was in the furthest back corner from the entrance.

Be
Review β„–78

Staff was vary nice to me, and more then willing to help when I asked for it.

Bu
Review β„–79

Mixed shopping list...Distilled water, 20# peanuts(unshelled, unsalted).. Sea Foam gas addative..

De
Review β„–80

They have staff that are very helpful in every aspect - they really do get customer service.

G
Review β„–81

Super satisfied with the customer service, Calvin from Building Material and Millwork, super knowledgeable.

La
Review β„–82

Save big money at menaaaaaaaaards.

Le
Review β„–83

Quick and easy,with everything I need for my home improvement projects.

ga
Review β„–84

Clerks are very helpful and nice πŸ™‚

Di
Review β„–85

They have a wonderful pet dept. Especially for bird seed. The garden dept. Is also well stocked. Always can find what I need.

Mo
Review β„–86

Menard is okay they have raised their prices on a lot of stuff which is ridiculous πŸ™„ but guess theres nothing ya can do about it because other stores are just as bad on raising prices tooπŸ˜“

J
Review β„–87

One stop shopping. Check on line what you might be shopping for before going. Finding more items that were stocked are now special order.

St
Review β„–88

Nice store

Ro
Review β„–89

My favorite store...

La
Review β„–90

Found some of what I needed before a salesman arrived, then he rapidly showed me where the rest was.

Al
Review β„–91

Managers and workers are rude and unhelpful. I am handicapped and they want me to walk the LONG way from one end of the store to the other, where plants are, so they can count. A cording to them. They provide no assistance to handicapped people. Except parking spaces. Now they want you to walk twice as far...I wont be coming back any time soon. Lowes and Home Depot.

Ke
Review β„–92

The aisles are well laid out and well lit. It is easy to find what I need and the employees are friendly. My favorite place to shop for a lot of my household needs.

Re
Review β„–93

Great place for building materials.

Ri
Review β„–94

Almost always can find what Im looking for here

Bo
Review β„–95

I am glad to say that Bernards is one of the few places in forcing the current face covering protocol. They are not permitting anyone into the store without facial covering, and if someone does not have edge they might buy a face mask for $1.00 prior to entry. Thank you for taking the steps to ensure the health of your customers.

Je
Review β„–96

Would suggest going to Lowe’s for anything you need help with figuring out a material list. The computer they have you use to estimate it doesn’t like angles and won’t allow for a floating deck option. Ask for help and get a answer of estimate it. Complete BS I’ll take my business elsewhere!!

Lo
Review β„–97

Customer service is really good. Felt comfortable being there, all employees had a mask on.

Ro
Review β„–98

Had what I wanted in stock. Cash out was quick. Maddie is the best

Ve
Review β„–99

Love menards always buying something there

Ke
Review β„–100

Certainly wish I would get my rebate certificate in the mail.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:5300 Gull Rd, Kalamazoo, MI 49048, United States
  • Site:https://menards.com/main/storedetails.html?store=3317
  • Phone:+1 269-343-2269
Categories
  • Building materials store
  • Home improvement store
  • Building materials supplier
  • Hardware store
  • Lumber store
  • Plumbing supply store
  • Tool rental service
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:8AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
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