Staff not friendly! Reserved a truck 2 weeks prior to pickup and no truck was available, not the staffs fault. However, no phone call or even an email to inform me that the truck wasn’t available.

Staff including their GM needs some basic customer service training. They messed up my reservation, charged me double, and I had to call multiple times to get it fixed and not a single person said sorry for inconvenience rather their attitude was “it’s not a big deal”… it’s been 2 weeks and yet waiting for credit back into my account

Horrible, extremely unprofessional customer service. We reserved a truck over a week ago. We received confirmation of our booking and assumed everything was fine. Tonight at 6:51pm we received a call notifying us that our reservation, which was scheduled for tomorrow morning had been cancelled. OUR RESERVATION FOR TOMORROW MORNING WAS CANCELLED, 10 MINUTES BEFORE CLOSING TIME. We were also notified that there were no other trucks of any size available in the area. We have to be out of our apartment tomorrow and now have no way to move. Absolutely disgusted with this company. Whats the point of a reservation then?!!

Rude staff. Do yourself a favor and go elsewhere.

Some of the staff seemed like I was bothering them by asking for assistance. Definitely not very friendly.

I had the best experience renting a lg moving van. The vehicle was 28 feet and was brand new and drove like a dream! The gentleman who helped me was so very nice and made the rental procedure quick and uncomplicated. The total in the end was way cheaper than I had expected. No hidden fees, no surprises. Everything was just as charged on both ends. Thank you Walter!

First off, staff is just so rude. Went to this same location 2 weeks before and got very rude service. My recent visit, GM tried to upcharge me to the tune of $200 for a trailer when I had previously been quoted a cheaper price (at the same location by different employee.). Then had the nerve to make me thank him for not swindling me when I told him the cheaper quote. If you can, use a different location or company. Theyre just awful here.

Called to ask if they had a receiver hitch rated for 14,000 lbs. They wouldn’t tell me. Wanted my name, number, email address, year make and model of my car to start a quote. I just wanted to know if you have the hitch. Again, they told me they needed to start a quote. I hung up and drove over there. The hitches were in view of the desk but the employee just would not get up out of his chair to look for me. POOR service

The staff is direct and to the point. I have used this business twice now, and I have had no problems whatsoever. I decided to use them a second time because the experience was excellent last time. I will use them again also.

This staff were awesome. I returned my u haul and left to the airport, after like an hour i remember i left my beats headphone on the u haul. Call the store and explain that i was about to board my plane and they took the time to drop them off at the airport to me. That was a great service which they easily could of not drop them off because is was my fault but i am highly thankful for it.

So I went to the business to rent a u haul van and everything went well till they cheated me out of ten dollars by charging me a insurance fee that I told I did not want. When I found out I called to get it resolved which they told me they did but days has gone by and it still hasn’t gotten resolved. So watch out for the insurance scam when you go to this location.

While the U-Haul representatives we interacted with pleasant and helpful, the system really broke down for us. We had arranged a hitch to be shipped and installed on Saturday morning so we could drive home in time to be with our kids for the holidays. On Friday evening we spoke to the U-Haul location that was scheduled to install the hitch and they told us the hitch had not yet arrived. We learned the next day that it actually HAD arrived and we could have us talked it Friday evening, but that now, on Saturday morning it was raining and they don’t install when it rains. Your local representative told us not to worry because I could install the hitch on my own “only 6 bolts” and the electricity I could learn to connect by “watching a YouTube video.” Two hours into trying to install the hitch at a professional car mechanic with a lift and equipment, it was clear there was no way I would be able to install this on my own. Very misleading. The electrical installation is now being done by Pep Boys as it involves removing panels, stinging a wire from the batter to the back, and other activities it would be unreasonable to expect someone to do after “watching YouTube videos.” We have spent a good 6 hours doing the work U-Haul guaranteed they would do and lost a day of travel time, putting at risk spending Xmas eve with our kids. All because (a) The local U-Haul shop did not “notice the part had arrived” and because of an entirely unreasonable policy of “we don’t do installs when it is raining.” Poor performance.

I asked for the smallest truck and they gave me the medium sized one so i was charged $10 more. I asked for a dolly and instead of telling me there was a $7 one on the truck they gave me another one and charged me $10 to use it. Ive never rented from uhaul before. I will not be going here again. I can just as easily take my business elsewhere next time.

Had a great experience when I rented the trailer. Very helpful, when I returned the trailer completely different experience. The associate was different and his attitude geez.... there is a sign outside which says wait till u have been seen. I waited for 15min nobody came to the vehicle. When I went inside I found he was on a phone call flirting! Seriously?

I made my reservation online. When I went to pick up the truck the computers were down and there was a lot of difficulty. In situations like this, you get to really see the customer service side of the business. I wasnt upset as things happen for which we arent able to plan. the staff did great. They were visibly working on the issue and explained what had happened. Within 20 minutes everything was back up and running and I got the truck I had ordered. Great job guys!

I had a reservation and they didn’t have the trucks available. They suggested I moved some other day like it was that easy.

No professional at all..on phone talking to sounds like is wife

Make sure you check/take pictures of mileage and fuel gauge or they will rip you off and overcharge you.

So I got my keys and got in my truck I just rented from this location and thare was an 8th tank of gas I dident mind looking at the papers because all he said was make sure it has the same amount of gas when it is returned so I was like cool no nnmmm problemb. next morning i drop it off with a needle below a quarter and they tell me at the drop off its rite below a quarter and I was like cool Im good got my receipt and they charged me $42 to my card without even saying anything to me or giving me a chance to get a little gas across the street so now Im screwed out of $42 because of the manager who works here in the mornings and the people at Phillips hardware in picayune thanks guys yoll really know how to ruin someones day at 7am

The worse. Ive used them several times and everytime I have a major issue. Incorrect billing, manager said he returned a refund but didnt. Bad attitudes when you complain. Unprofessional.

Called and scheduled a appointment with Kenner after previously scheduling with Gulfport Ms. Both times we drove there only to be told that no was available to do the hitch. No one bothered to call and both times I spoke to someone on the phone before we went. Horrible way to do your customers!!! What’s the point in scheduling a time if you aren’t going to be there to do the work!! Found supreme muffler in Metairie and spoke to Jay and they are way more professional and even beat the uhaul price!!! To top it off now they charged my card when no service was performed !!

This store is by far the worst Uhaul store I have ever seen. None of their employees care. The wait time is always long and the General Manager is the most incompetent of them all. I live in Kenner and I have made it my life’s mission I would not go back to this store of someone lit me on fire.

Right next to the Daq shop. Always has what I need. Theres usually only one person working the register so if youre unlucky and get a few people in line ahead if you, theres not anything to do but stand there.

Ive used this U-haul location three separate times; twice for trailer rental & once for propane. The employees are always friendly & professional.

This is my second time at this store and there is an afroamerican guy who seems to be the manager. He has a really nasty attitude, he looks really unhappy. I really hope he wasn’t there so I could get my truck. Never coming back again to this location. By the way his name is William Burton.

How are you supposed to get in touch with the stores if they dont have the correct telephone number posted on the internet? i have called 5 stores in the New Orleans area with the phone numbers posted on the internet and had 5 phone numbers that were wrong. Ridiculous.

Mileage stated incorrectly on rental agreement, resulting in a huge extra charge. After trying to get this fixed, Ive realized no one there cares at all about the customer. In fact, two different people hung up on me on two occasions after I explained the situation. Seems they didnt want to deal with fixing their own mistakes.

Staff was great in and out in no time .

Fast, quick service. Very friendly employees.

Good place for a truck rental.

I arrived here to pick up a truck, and upon my arrival the only employee was on the phone conducting a personal phone call, when the employee saw me he simply shut the door on his office without saying anything and continued the conversation.

The van stunk like poo. And it took a long time to get my uhaul

Friendly people, but price on the sides of vans does not include various non tax related fees added at pickup. But for those unfortunate enough to not have a truck get what they can.

Will never call you guys again to rent anything.

They have great service at this location

This place is a joke. There are 14 people in line and only 1 employee. The wait time is absurd.

Great Customer Service!

Nice store and employees

Very helpful