I visit Best Buy in Kennewick several times per year. And every time I receive excellent customer service! The staff, especially one young woman whose name escapes me, is always engaging and warm. Thanks guys and gals for a job well done!!

The best place to get all your electronics! I bought a surround sound system I can wait to get home and connect!! Husband got a new phone(iPhone 13) and my son a laptop...Ill happily return :D

One of the only local spots with hard to find tech stuff.Plus, the staff is so helpful.I circled the store once, or twice, looking for an item, and an employee who was busy at the time, noticed.after I’d disappeared down an isle looking for awhile, she came and found me to ask if I was looking for something specific, I was (super unique cable) and she spent quite a bit of time helping me narrow down what connector I was talking about, they didn’t have the cable in store, so she solved my problem by finding me an adapter.Kathryn is 5 star employee Best Buy!

Really good customer service. Selection was a little better then most best buys. They dont do a good job advertising sales just little red tags. Sales only like 10% off.

Still he best place to buy electronics in store!Theres always helpful and knowledgeable employees happy to help those of us who are not up to speed with the latest advancements in technology. A+

Very helpful and knowledgeable staff. I think the brick and mortars that are disappearing due to competition online are finally beginning to realize that the main thing they can bring to the table that the internet based retailers cant, is personalized help and genuine customer care.

This particular Best Buy was very clean and had great staff. Maria was the best!! Her staff of Blue shirts were very helpful.

Nora went above and beyond to help me with my confusing pixel 6 order. She was patient and understanding and willing to go the extra mile to make everything work. Thank you!

Quick, easy informed shopping.Came home with the very TV sold out elsewhere.I will say the ladies room leaves much to be desired.At a time like this you dont want to see much less touch all the dirty surfaces in that store. The wash basins were all visually dirty with rings of grime. Floors needs some mop love too.They need to have people cleaning instead of all the employees just standing around. Even the showroom could use some cleaning. Im serious here. Otherwise it was a good trip.

The front end people are very nice and helped with a warranty return, without any issues

The shelve are looking half stocked. Went looking for Apple cell phone car charger. It literally had to search the store. Went to area they should be in there were a couple of cords. Then walked down isle 30 feet found Miscellaneous cart with some different options, then about another 30 feet away another miscellaneous stand. Seems like I would have found a lot but nope. Very limited selection, finally found one Apple compatible cord and had to get the bullet some where else to plug it into the cigarette plug in car.

Just worked with Caleb to get a sub woofer for my nephews car. He was patient, knowledgeable and super kind. We ended up getting a seeming great deal. Appreciate his excellent customer service!

Good place to quickly find tech products, well organized

They have a decent selection of pc components, picked up a replacement for somethingI had lost. When I got back to the house it turned up and I was able to return the product with no issue!

I love Best Buy. It is so nice to still have a store like this, well stocked, employees there to help, clean & bright. Something wonderful about a real shopping experience vs online.

Good service and th we employees were very friendly. Prices were reasonable. Ive shopped there for years.

Typical big box electronics store and experience. Various levels of expertise from sales staff. Retail prices but worth it if you want to see and touch in person before purchase. Nice to have display models of laptops to try out.

Oso was THE BEST help ever. Best Buy never let this employee go. If you ever need help finding anything, hes your guy!

Not very friendly workers in cell pH area, rude

Needed help in the car stereo area, had to ask 3 different people for someone to come over. When we did get help, he said we should have just looked it up online. Defeats the purpose of going to a physical store.

Ordered curbside. Super easy, convenient, and fast! They had exactly what I needed and Im hey happy with my purchase! Thanks Best Buy!🎄🎧🖱⌨🎮🎅

Had a problem with my phone. I was told it would take up to an hour, but it only took 15 minutes. It was nice that he explained what he did, too.

Good customer service...But I was looking for a Boss Sound Bar and there was not in the store just the example.

I wish I knew the two ladies names at the front that helped me but they were so sweet and knowledgeable, they made me feel great about my purchase and were super friendly!

The customer service they provide at this location is phenomenal. On Fathers Day, I went in with my husband searching for our sons gift but lowkey I was trying to buy my husband some headphones (I hadnt been able to drive). I picked out the headphones i wanted, told a salesperson and gave him my credit card and I pretended to go to the bathroom while he rang me up. Once I came out of the bathroom, we started to exit the store but I told my husband to bring the car while I retrieved my phone from the bathroom. The rep quickly gave me the gift in a bag and my credit card and I slipped it into my purse. It was so awesome that this person was so discreet. On other trips I made prior to this, the floor sales people always show me different options and pros and cons of buying certain items compared to others they have. Love this store!

You can finally walk in the store and get things! I haven’t gone to Best Buy for almost 2 years because of Covid. I don’t like ordering things without looking at them. But I do like Best Buy! They were out of a few items though. The headphones I bought didn’t charge. I had to return them. I hope it’s not turning into another RadioShack. By the way RadioShack went out of business years ago.

Skyler over in computers was an amazing help to me today. Totally made my day by going above and beyond to help me with my purchase.

Bought a tablet the employees were helpful, good quality bought.

Never have had a bad experience with Best Buy. From appliances to cell phones to camera equipment. Everything has been top quality and the customer service, outstanding.

Best buy sells Lego. I didnt know that until I went here.

Guy named Phillip from Samsung is awesome! One of the most knowledgeable and hardworking employee of Best buy 👍

They had the pieces I needed for all my electronics. Happy to see they were not over priced.

Great people, helped pick out a gaming laptop for the kid, easy pay and shipped to the house for free.

Normally have rated Best Buy stores at four or even five stars. However, on the day we were here it seemed disorganized, understocked and no one asked if we needed help. Hopefully things will get better. Normally theyre a great place to shop for electronic products.

Employees are ready to help and answer any questions you have

Quick service, picked up at curb. Someone came out within 30 seconds, had the item in less then 5. Amazing customer service!

What happened to Best Buys selection?? They have very few options for anything that isnt a Tv or computer (or brand new phone/device), and everything else is sparce and over priced. Waaay better off going thru Amazon or even the dreaded Walmart 🤢 for misc items. Be ready to return stuff after you have a chance to check prices elsewhere

I don’t get it. There’s a big sign that says they’re hiring. However the “consultation” desk had 4 employees standing around it gossiping. Two groups of people needed help and when they approached the desk, the employees looked reluctant to get off the chairs. One did but with an Attitude with a capital A. The customer raised her eyebrows.The phone service desk faced a long line of customers. Not a very efficient store. I bet it folds within the year.

Was good lots of options but i was looking a tvs and had some questions nobody ever approached me

Walked around for 15 minutes. Not a single word.... went to Target.... talked with one guy... paid.... walked out... less than 10 minutes.

Came in today to talk about laptops, desktops, and cameras and both gentlemen helping me were very knowledgeable and helped a lot. I didnt catch the name for who helped me in computers but Oso in cameras was super helpful and friendly!

Pretty decent service, its just a best buy

I needed help choosing a smart watch and what features were available. They were very knowledgeable and helpful. Checkout was easy and the CSR was very friendly.

This best buy is the only one Ive been in where people actually worked. The staff was helpful and willing to answer questions we had about a product.

Its a pretty standard Best Buy for what it offers. However, it lacks staff that can clearly and correctly explain technology, services, and other product details. Im glad I did my research before purchasing a tv as I knew what I wanted, but the staff couldnt correctly explain OLED vs QLED and explaining other features like LG ThinQ sounded confusing where the LG website has a pretty clear explanation. If going to this site, research and know what you are buying. Dont expect the expert staff to help you, but instead to just try and sale you a in product you may not want.

Didnt have much stock and the employee didnt know much.

Until recently I hadnt been in side Best Buy for years. They have several different brands, but their customer service was lacking at times. I waited for a good 10 minutes before I got any help.

I bought an Active 2 smart watch. The gentleman helped me set it up and explained everything in detail. Service was great!

I think overall it’s a good Best Buy. They’ve helped me with a computer before and that went pretty well. This most recent visit, we were trying to buy a printer. We did eventually find one but had to wait a long time for assistance and the selection was very limited.

Grateful we still have a place like Best Buy in the area. Its one of my go-to places to be when I want to have fun.

They are always helpful and have good quality items and good prices

Emiliano I believe was his name, was very professional and helpful

Had trouble switching phones and the lady stayed with us for a whole hour calling every number she could just to help us out. Best Buy employees - 1, Verizon - 0

Easy to find items, friendly staff. I was able to find what I needed and be in and out in under 10 minutes!

Been to best buds all over the US. First time at this location, though. Place was just as clean as expected of any Best Buy. Staff encounters were friendly; we were greeted entering and leaving. Only setback might not have been one. We were looking for a new soundbar and the only time we were greeted in-store was when we had one playing quite loud. Possibly a coincidence, but a good experience. Nonetheless, the employee was very knowledgeable.

Has a lot of supply, but staff is hard to find and theres a long wait as only one person in the store has keys to access items locked in cases, which is about half the store.

Very helpful staff, and very friendly. We worked with a man named Dan and he was extremely helpful in helping me find a laptop for work that would do everything I need it to do.

Great new TV display area. Worth the visit just to see the new technology. Great service and helpful employees.

Fantastic and way beyond expected customer service! Never try to over sell me items I do not need. The gentleman that helped me took extra time to help guide me through setting stuff up so I felt comfortable doing it on my own.

If you like electronics its the place to be

The Geek Squad working out of this location are great to work with. Lots of integrity.

Their car audio section is nothing compared to what it used to be & the stock level of the other items I was looking at were either low or sold out. I wasnt greeted or asked if I needed help with anything. It makes sense that these stores are not very busy anymore.

Geek was very helpful, the young man at the desk. Thank you

Meh it’s Best Buy.

They’re a good store the problem they have, is that it takes forever for someone to come help you. But the have the latest in laptops, computers, tablets and car stereos, speakers and a lot of other stuff. I would recommend this store for your technology needs.

Customer service never answers. Don’t waist your time waiting on the phone

Lots of merchandise to choose from. Most employees are knowledgeable and pleasant to work with, if you have questions. The location is good. There are lots of other stores around it, so it can be a fun few hours walking around to different stores.

I would give this (and most) Best Buy stores 1 star for service and pricing, but 5 for selection and location. As usual, its a nice store, well laid out, with terrible service from a disinterested staff. It was typical of Best Buy that I spent 20 minutes looking for a USB adapter until a representative from a Beast Buy VENDOR (specifically Samsung) actually helped me find out that the one I wanted was out of stock. So thank you Samsung. Your guy was on deck. I wouldnt recommend going to this or any Best Buy store unless you had to have an item at the moment. Otherwise, I suggest ordering online.

Only one in town. Cant really compare, but its better than Walmart or target for electronics.

Lots to choose from...Too expensive for someone on a low income check. Store is very clean, staff very helpful

Nerf Battle is ON With the new fortnite AR-RIPPLEY & the BASR-L NERF collection. BASR-L 12X SHOT W/scopeAR-RIPPLEY 20X Magazine clip. D-O is the ref

Awesome selection of electronics! Bought a tablet from them.

The staff here are amazing. My husband and I just went there ofcourse they were extremely busy because of holiday. But they still manage to serve all there customers with a smile on there face. They were super quick. They even went in back looked for what I wanted and got it for me fast.

Been many years BEST BUY has taken care of our GEAR running, THANK YOU 👍 BB🐻👊

Ive always been impressed by the knowledge & helpful employees

I had to buy a cell phone and they had just what I wanted. The best thing of it all was that it went on sale a week later and if you bring it back with your receipt they will give you the extra money of the sale!! Super Best Buy!!

You can either buy online and get curbside pickup, or go in the store. I stopped in to get a new keyboard, but since I was walking by the phones, decided to look at the Google Pixel phones they have.Sadly, their digital product tags are not actually stuck to the display counter, so it was impossible to know which phone was a 4a, a 4a(5G), or a 5 without already knowing about the phones. As I wasnt ready to buy a new phone today, I didnt look for assistance, but it was a little frustrating to not know which product was which.On the plus side, they do have the Pixels, which sound like decent phones.

Very disappointed,when my husband called the Kennewick store and we wanted to talk to someone, just a quick question pertaining to our store and we get a gentleman that isn’t even in the country nor knows where Kennewick is. My husband asked to speak to the Kennewick store and they said the stores aren’t taking phone calls, but I can help you. It’s just very frustrating when you want to talk to a specific person and you get another country representative. Very disappointed in Best Buy along with other companies that out source.

Bought an open boxed 50 TV at Kennewick WA store and the power button on the remote didnt work. Tried everything thru Toshiba warranty and just ended up taking it back to the Kennewick store 12 days past the 15 day return policy and Roman the store manager gave me a brand new one exchanged straight across. I saved an additional $80. Got home set up the TV and it works great. Thanks Roman at the Kennewick WA Best Buy.

I actually had someone help me that knew what they were talking about, which is generally a good thing, most of the time.

Very disgusting there very dirty wont go there ever again.

Amazing staff super helpful

They try to be helpful but the employees spend a lot of time talking and gossiping with one another. The security is always following you around and its weird. It feels very unwelcoming. I actually hate to go here.

Best place in town for pc supplys wide selection and fast ordering for gaming gear Ive always loved best buy Its not cheap but they sell the best

The staff tries to be helpful even when they dont know anything about the technology in question.

Had a great experience.....been to a few Best Buys but the awesome worker by the name of OSO was super helpful and kind. Thank you.

Not a big selection of car electronics or tools for electronics. So for that I went elsewhere

The curbside delivery system that they have set up now works great. One of the best that Ive used for various businesses. Ive picked up several things that weve ordered from work and they just list whoever is picking him up as a second name on the order. Pull up Park somebody usually walks out pretty quick and asks who you are with yours for order ID and most of the time the back of the car within a minute or two. I hope they keep this going even after the Covid-19 pandemic is over

I wont be shopping at best buy from now on.Had a bad experience, manager was unwilling to accommodate us with the issue we had. She told us that since I did not have my TV physically present then she could not exchange my TV that was delivered. Did not offer to let me have the discount I would have gotten had I ordered the TV we received 10inchs smaller. She was getting aggressive with me which in turn lead me to get a bit upset.I did not get her name but I didnt appreciate how short and rude she was with me when trying to resolve the issue.Long story short I was not allowed to exchange my TV for a smaller since without having to pay for a new TV or wait for someone to pick it up and then wait for a refund. In the end I would not be getting to still have the discount that I originally would have gotten and the TV would have costed about the same as the bigger TV I original received.In the end I ended up having pay for someone to come install my TV for more than what I was quoted.Very distasteful customer service.

If you go online they have some great prices. I frequently order the deal of the day and pick it up curbside.

Not a very helpful group, but its a Best Buy

Great service promtly answering questions accurately

They had what I needed. FitBit pay didnt work, but Android Pay did.

Poor retail electronic stores just cant seem to compete with Amazon. Went here to get a sound bar and their selection, in stock, was abysmal.

It wasnt as good as it use to be, there was almost nothing on the shelves, everything was out of stock.

Good place to do your shopping.

A previous Best Buy employee returned my phone, however didnt take it off the AT&T side, resulting in 60 points off my credit score and a 2300$ collection. I believe her name was Mariana, or a variation of that band, that called me back and told me that AT&T had been called and the collection was due to come off, and the balance forgiven. Thank you!! Youre the best!

No one really helps you, just typical consumer electronics at retail prices

Called to see if product was in stock. After nearly 45 minutes on hold, I was told it was. I drove across town to find out they didnt stock what I asked for, and the similar product that could have worked was out of stock. At least with COVID precautions, the salespeople didnt attack like buzzards the way they have the other few times I have tried Best Buy.

Went there in hopes of purchasing 2 tvs, but there were only 1-2 employees in the Television department helping customers. There were about 20 employees stocking while one of the most popular area of the store had customers waiting to be helped. This store needs to learn how to manage their workers properly. Im not willing to wait an hour just to be helped.