Amazing delivery and sales teams. Service is great too! I had them come out to fix one of my appliances and they were very friendly and helpful.

Amazing customer service and great people! I would definitely recommend Logan to my family and friends! Great family atmosphere I will definitely be going back for more appliances!

Amazing customer service great sales man allen helped me find what I was looking for got me my whole kitchen set up with all brand new appliance

Absolutely absurd customer service. Lied to my face about how my product should work from this store and also over charged me by $300.I went to Home depot and they actually knew how to work the stove I bought and it was WAY less expensive.Moral of the story save your money and time and close the doors!

I would avoid this place at all cost. I called them out because my washer wasn’t filling up with water. They told me nothing was wrong with it and charged me $100 for them to come out. It was not filling up with water. I told them I had the washer for a couple of years. And I told them it used to fill up more. They told me it was broke before because that kind of washer wasn’t supposed to fill up. The clothes just roll around and kind of clump up. They are wet but there’s no water for the clothing to swish through. They even sent a second technician out to confirm. Basically I just got robbed of $100 and no washer fixed

Outstanding service and support! Great selection of quality appliances that they deliver and setup.

I purchased a Kitchen Aid dishwasher from them as they were the quickest to aquire one for me, the right price and model. They installed today at noon. The installer was very professional, skilled and quite pleasant. He did a great job removing the old and installing the new. He cleaned up after himself, left the kitchen as he found it. He explained how the dishwasher worked, very similar to my prior one. This was my first time using them and I was not disappointed in any way.

We just had them install a in wall oven. Kevin and Jeff did an amazing job. Very professional and fast. Will have them back out when Im ready for my range top.

Came to fix my oven. Broke the door when moving it then tried to charge me additional labor to repair it. We’re supposed to be ordering a part to repair the actual problem. I called back twice and never heard back….

Excellent customer service, competitive prices, and excellent installation. Way better than any big box store. Highly recommend.

Good price, good service. This was my third stop for a stove and it should have been my first. They had what I needed and were polite and knowledgeable. Their sticker price matched the sale price at Lowes.

Very misleading, i have a built in microwave that would blow the fuse if the door was opened while it was running. They replaced the fuse and said they would need to replace the door switches to keep this from happening. After they replaced the door switches and $280 later it still does the same thing. When I contacted them they said all microwaves were built to blow the fuse if you dont press the stop button before opening. These are appliance experts and they know this isnt true. The built in switches in the door is to stop the machine when the door is opened. Not blow a fuse. Now I spent $280 on a Kenmore microwave that still has the same issue. They will not admit that they led me incorrectly and own up to their mistake.

I had the pleasure of dealing with Angel while working on a project with them- she was prompt and very professional. I can only imagine how great she is to work with as the client! My next appliance need will be brought to them!

I have purchased several appliances here (dishwasher and washer) and have had a great experience each time. They were quick to resolve an issue that we had with the washer. We’ll definitely continue shopping here!

Thank you to Allan Holbrook for his excellent customer service. We have been Logan customers for many years.

Bought w/d and stove and microwave excellent service. Scratch on installing stove pointed out by technician salesman called later in day to apologize and promise to replace. Service means so much

Used them after bad service from Lowes and they were excellent. Great service !

Update: after response from review.Called store talked with sales. They apologized for the lack of communication on that issue.Feeling much better about new refrigerator. Since they also do servicing we agreed to do a manufacturers 5 year extended warranty as the cost was only about 10% of cost that they are the provider of. That one one of the main reasons I went to Logans in first place for their reputation.Ordered refrigerator back in summer no one has it and pandemic stoppage. Waiting 5 months said it came in. Set up delivery. They show up bring it into house. The product is not the manufacturer we ordered. Got no heads up, no info, no idea they decided we would be ok with product we did not order. Rating on this one was not recommended by Consumer Report because of failures. One we wanted was close to top of recommended. It looks like both were made by same manufacturer. Failure issues was in ice maker. The one we ordered had no ice maker this one does and they said we got upgrade. Not sure we can trust them for delivery of not ordered product rated lower but at same cost. We took it as we had no refrigerator in the house for 5 months. Only hoping this unit works for years since we will not hook up the ice maker. BLA, BLA, ..

Allen is a great guy go see him. He saved me $$ over the big box stores on better appliances. Logan Master delivery includes setup and removal of old appliances the other guy aka Lowes and Home said he push them in the door. And if you do have a problem Logan Master will fix it.... I dont think the big box stores will ever do that.

The tech came out for our portable dishwasher that wasnt draining anymore, and charged us 98 dollars so he could look at it for 5 minutes, and recommend that we replace the motor pump assembly (150+ dollars) and that the labor (~$200) was what he was going to do to fix it. I told him no, because in total it was looking like a +$400 project when the dishwasher was originally $250. Had my sister come out and take a look, ready to replace the motor pump assembly and what did she find? A clog. She cleaned it out and put it back together and it was like new! When I called into Logans to complain, they said a manager would follow up but I never heard from them. Terrible service and bad customer service!

Removed my compliant for Logan Master Appliance.Redirected my complaint to Logan Heating and A/C Services. Thank you for the QUICK response in letting me know that I had misapplied the complaint.

My refrigerator stopped cooling and I called Logan Master Appliance out for service. The technician was knowledgeable and worked fast to determine that my refrigerator was not worth a repair. He honestly gave me prices and options. I went to their showroom later that day and talked to Keith. He showed me refrigerators that would fit in my space and in my budget, the prices were very reasonable. In a couple of days I had a brand new working refrigerator delivered by the most efficient delivery team I have ever had, Geoff and Clay are awesome! Thank you Logan Master Appliance for a great experience!

My husband and I are new to the area and wanted to purchase from a locally owned business. Logan Master Appliance is the place to go!!!!! Highly recommend working with Eric - he was fantastic. HUGE selection and extremely knowledgeable. They offer service to a wide area too. Definitely a 5 star experience.

I hired them to fix my freezer, and was less than happy with the experience. The technician walked right into my garage and knocked on my interior door, rather than coming to the front door, and then brought almost a cloud of cigarette smoke into the house with him. He was pleasant enough and fixed the problem, no issue there, but he left a big mess that I had to clean up afterwards. Just bad customer service and attention to detail.

I just bought a washer from Logan Master and I couldnt be happier! Allen got me set up with exactly what I wanted. He was very knowledgeable and I never once felt like I was being pressured into a sale.The delivery crew was prompt, and very professional. I had two phone calls confirming exactly when they would arrive. They took out my old machine and got everything set up with the new washer and stayed to make sure it didnt have any issues running a cycle.I will not hesitate to buy from Logan Master again!

Best deals in town, beat everywhere else I looked by at least $500 for a washer and dryer. Geoff and Clay, the delivery technicians, were on time, polite, and got the job done in under 20 minutes. Allen is the man, he will get you the appliance of your dreams at a price that would make you think you were still sleeping. Would recommend to anyone looking to get quality appliances for an amazing price.

Always have or can ordwr the parts i need, even for older appliances

We got a washer and dryer from Logan Master Appliances and after a year the washer started to leak. Logan reacted quickly though and sent a guy out to come and check out the washer the next day. After ordering parts they fixed the washer free of cost because it was still under warranty. We had a great experience with the service and the company as a whole.

I cant give this store and its employees enough credit! I bought a new Amana refrigerator two months ago the sales guy (Alan) was very informative and helpful. I was treated so well I returned a few weeks later and bought a gas stove! Thanks Logan Master Appliance ! You are a 5 STAR BUSINESS!

There website is fine, but Ive never visited the business.

BEST customer service around. They work hard for you and make sure you feel happy with everything they do. I didnt feel rushed or pressured to make any decision. The person i had was David he was smart,knowledgeable and HONEST. THANK YOU LOGAN MASTER!!!!!

Great customer service! Highly recommend.

Its a family owned store so I did not go in expecting a huge selection and price matching the big box stores. Sales associate was very knowledgeable and we did not feel rushed despite it being Black Friday weekend and crowded. Ordered a set I feel we will be very happy with for many years. Later, at home, compared prices. If not for Black Friday I think theyd come out the same, but Logan was 10~20% higher all things considered.

Great customer service and Allen was a great salesman and highly skilled salesman

This place is great. Our sales person was Allen and he was very knowledgeable on the products that we were looking at. At no time did we feel any pressure and purchasing from him. The type of atmosphere felt like a mom and pop type store that really cared about their customers and their experience while shopping for new appliances or even used like we did. I would highly recommend this place for anyone in the greater Dayton area looking great service and new or used appliances.

Had them fix my washer. After diagnosing, said it needed a new pump and would cost $300. Even excluding materials, I thought the labor cost was too high. It only took them 5 minutes to install it but I was charged $150 bucks for labor. Service was good but felt price is too high

Great experience. Walked in with my mother in a Friday afternoon. Told them what she had as a washer dryer (ancient) and what she wanted (simplicity and quality). Showed us three options that would work and mom picked the set she liked. They wrote it up and we paid and left. On Monday they delivered and took the ancient machines away. Could not have had a better experience.

My GE refrigerator and freezer stopped working so I called Logan for a service call to determine what was wrong so that I could make a decision to fix or buy new. The gentleman who I spoke to asked me how old my appliance was and when I told him about 10 years, his response was trash it and buy a new one. I can sell you a new appliance, ……! Needless to say I was very irritated since it was apparent that he would not be honest with me about any possible repair since all he wanted to do was sell me a new one (which by the way to get the same type of unit would have been at least $2000 and would not have been the color I wanted anyway.) I said thank you very much, hung up, called a real appliance repair company who came the very next day, repaired my appliance and charged me about $350. Thanks Logan for the sales pitch but I was looking for information so I could make my own decision.

Called at 8:00 a.m. - tech was onsite by 11:30 a.m. the same day for an appliance that we bought from someone else. I thought that was pretty good response time.The tech - Dave - was outstanding! Thorough and super polite. Dug into the non-working fridge and found the problem quickly. He also took a few extra minutes and explained to me why our new dishwasher wasnt drying the dishes properly. I was very pleased with everything.We will definitely be shopping Logans for our next appliance purchase!!

Our microwave quit working right before Easter and we were having a lot of family over. I couldn’t find the LG model we wanted anywhere. Finally, I called Logan Master Appliance and the very helpful man said they had several in stock. He put one aside for us and when we arrived the next day, it was sitting there with the invoice already made out, ready to load in our truck! Very efficient and friendly! We will definitely recommend!

Reliable business in all aspects. Stock appliances that have a quality performance record. Service is outstanding.

After going here twice and getting ready to order a dishwasher we give them our address and the guy said we don’t Service West Milton but we will still sell you a dishwasher without a warranty this place is a total joke don’t waste your time

The whole experience has been great! The salesperson was polite knowledgeable and honest. He gave me advice. For example “this machine and this machine are the same, made in the same place just a different name and finish. This one costs x amount of dollars more than this one but they are the same”. The warranty and service has been great! I had a problem with An oven hood. They sent a person out the next day who fixed it and talked me through everything. Completely unlike an experience I had with a big box store and their warranty process. The big box store took 2 weeks to figure out who to blame before anyone came out to look at the problem. A great small town feel I would recommend everyone I know to Logan’s Maste Appliance.

Would highly recommend!!!!!We came to Logan, after experiencing horrible service one to many times with the big box stores. They were extremely friendly, knowledgeable, and patient with me while trying to figured out exactly what we wanted with our washer and dryer. Never once did I feel pressured into making a choice, they even handled me switching my mind after checking out with a smile! Thank you Logan appliance. We will be going back for all future appliance purchases.

Awesome place to buy an appliance

This appliance service and sales company has a small appliance sales floor but adequate. The distinguishing feature is their quality and dependable service and installations. We have done business here for a long time they are price competitive and as usual the install on our new microwave was on time and done correctly.Want no hassles, go here.

We used to do tons of research and then go to 3-8 stores, comparing features and prices when we needed a new appliance. Waste of time. Logan Master Appliance *consistently* has the best products AND the best prices. (And knowledgeable staff.)

Incredibly helpful staff and an awesome showroom. I needed a bearing and drive belt for a dryer and they not only had the parts in stock but gave me some very valuable tips on how to replace them. If you need an appliance, check these guys out instead of the big box stores, and definitely call them if you need a repair or help with parts.

My Family and I really like Logan Master Appliance. They are helpful, friendly and knowledgeable. With great prices and high quality products, my family will stick with Logans!

These people are wonderful. Amazing customer service, family friendly (even had a little table with coloring stuff that my toddler enjoyed) and fair prices. We bought a floor model they were selling at a discount because were on a budget, installed the next day, and it works great. You really cant beat a family-run/local business, and I doubt well buy appliances anywhere else.

I made a few calls to the local big box stores that had zero interest in talking seriously about my concerns when picking out a refrigerator, but most were more anxious to get me to come see them n the store. Well, that didnt happen, so I called Logan Master Appliance and what a breath of fresh air. I dealt with Angel and she is every bit deserving of that name. She was more than patient with me in the decision making process and even steered me to an amazing unit which we are very happy with everything about the choice. Im not writing this to review the product but more the business which deserves all of the 5 stars and then some. If you are lucky enough to work with Angel, you wont be disappointed.

Best service you will find. The tech took the time to really figure out what was going on with my washer. The level of expertise here is far better than youll find here in Dayton!

WOW, just WOW. Fixed my refrigerator in no time flat! Technician Bill was so professional. I tried to fix it my self for 4 days-for now on I will just call Logan Master Appliance and get it done right.

Great prices and service. Delivered on time and on date promised. After getting pricing for refrigerator, oven, Cook top and dish washer. I checked the web. Could not find a better price.

Had some issues with an old SubZero refrigerator/freezer. Subzero only had a handful of Authorized repair options in Dayton. I picked one and set up an appointment and the guy told me that it was dead. Beyond repair. Wouldnt even try to fix it but was more than willing to show me the options of the NEW SubZero refrigerators his store could sell me.Frustrated, I called Logan because Id used them before (and couldnt remember the name).Guy showed up right on time, ran some tests on the refrigerator, told me exactly what it was, how much it would cost and that he had the part in the van.So the refrigerator that I was told couldnt be fixed was repaired in about 35 minutes for a very reasonable cost. That was 4 years ago and its still running.Logan has a solid name for being honest and getting the repair done. Twice theyve helped me out now and I wouldnt use anyone else.

Just had tech come out because freezer not working! He gave me an estimate for 950.00 (parts 493, freon 80 and labor 400) so I ask how long it would take and he said about 3 hours! Are you kidding me that is 133.33 an hour! Which it probably would take only 2 hours! After he left I check parts cost online! I could buy then for 60 cheaper so their cost is 150 cheaper! For 1,000 we can get a new one!

I work for a property management company and we use Logan Master a lot. They are fair, good prices, and always super friendly. I wish all the companies we dealt with were as trustworthy and friendly as this one.

Not many people take the time to write the good stuff about a company, but I am! I have had several bad experiences with the local box stores around. I was seeking out a local company and Logans came highly recommended by my neighbor. I went out and met with a sales person that knew what was what with appliances. I had it delivered by the best delivery team that has ever been to my home! My whole experience was pleasant and I will never go anywhere else. Try them out, I am happy I did!

Very strange and confusing customer service. Requested quotes on two appliances using their website. Received a phone call early this morning wanting to know what I wanted. Waited while being transferred until the line went dead. They called back and after much confusion found out that one of the items was not available for two months and $200 more than other stores. It took me about 30 minutes to buy the same items at Lowes today.

I had Logan Master Appliance out a few days ago on my washer. The technician came out diagnosed it quickly but told me he didnt have the part on hand, which is OK since its a 20 year old washer that most people dont carry spare parts for anymore. He told me he was going to order it and call me when it came in. I got a call after two days that the part came in and wanted to have the technician come back out to put the part on. They got me all scheduled, the technician came out and now I have my washer back! Couldnt be happier!!

Logan Master Appliance was a disappointment: their repairman was not very friendly (he wasnt hostile, but it seemed like it was a bother to show up) and, although I called and specifically gave them the appliance manufacturer and model, along with the issue (which I already diagnosed - I just couldnt buy the parts outright) they didnt show up with the appropriate equipment and simply re-diagnosed the issue for $75. Worse, they left my appliance in worse condition than when they arrived - a component of it was not properly re-installed so now it has entirely new noises including a harsh grinding (and the repairman treated me like I was crazy when I questioned it).I did appreciate the candor that the actual repair would cost more than a new appliance - they didnt just try to sell an unnecessary service - but at the same time I would hope that my problem wouldnt be worse when they left. Bottom line: theyre honest, but theyre not necessarily caring or competent.

Excellent selection and even better service!Knowledgeable sales staff.

Ill never buy from a big box again! 2 years after purchasing a gas range, I returned to pick up a washer. Same great service and cheaper than Sears, Lowes and Depot. Logans has a customer for life!

They charged $70 for a technician to come out and check a problem with my washer, which I was fine with, but all he did was drain the trap. Since he was there about 15 minutes, and barely did anything I didnt think he would charge much in labor. The bill was $140. A week later my washer still wasnt working. I ended up going with another repair place which only charged $30 for the initial visit.

Twice I have been in the store and there are plenty of people working. Each time I have been in the market to purchase. Each time I spent at least 15 minutes walking around the store looking and not ome person ever acknowledged my presence or asked if I needed assistance. I will not be back. Total thumbs down.

They have the lowest prices on great appliances. Ive purchased a refrigerator, a washer and a dryer and couldnt be more satisfied. Ill never shop anywhere else!

Unhappy totally, tech came out, chose to walk up icy steps rather than the steps prepared so he didnt have to walk on the icy steps, i mentioned why did you do that he said there was some mud (and there was a small amount on the first step but that was an odd response i thought as opposed to slipping and falling). He came in and opened the washing machine door, pushed buttons that didnt light up on machine, I said, lets see if it is plugged in and it was not, so he didnt even know enough to check to see if it was plugged in or not...I asked him to check the error codes, he said this machine did have any (but my son and daughter both had found the way to do this). This is not an experienced repairman. He said there was rust on the machine (my son had told me there was rust but not in places that would make the machine not work) but again the tech said that the washer was not worth fixing.... all this in 4 minutes. I said... what, 75 dollars for nothing, he just said that this was the system .... I called the Logan Master Appliance phone number to complain, and did pay for the service call, but this was, in my opinion, a scam -- sending out an inexperienced service person, tell the customer its not worth fixing (working on the disposable appliance and our unsustainable culture) then make off with 75 dollars.... SCAM total SCAM.

Very knowledgeable and helpful in helping choose and Appliance and very good service record and they can tell you delivery time within an hour not within a day or half a day

Great appliances! Great Staff! And a Great service department!

Walked in on a Thursday, bought a SpeedQueen washer and dryer. Washer and dryer delivered and installed on Saturday. Great turn around time.

The owner of this company is a complete nut bag do not do business with these crooked people. There customer service is horrible.as well...

Always a perfect visit

My son had Logan Master out to repair his 3 year old washing machine. He was told by the technician that repairing would cost more than replacing it and charged him $80. I contacted Whirlpool who contacted Logan Master. Logan Master kept no record of the parts that would be needed to do the repair, nor were the parts listed on our invoice; therefore Whirlpool said they could not help us. In my opinion, very unprofessional. Would never use them again. I am thinking of reporting to the Better Business Bureau.

Guys at the parts counter were extremely helpful and knew the right part without a second glance. Definitely satisfied.

Very helpful, with prices lower than the big box stores

I cant say enough good things about Logan Master Appliance. David is our hero and saved us literally $3K. Kitchenaid kept telling us our fridge was not under a recall and David said he and his mgr double checked and it was. He even said to call Kitchenaid back again. 3 calls and an escalation to their resolution line and guess what...David was right!! The fine print is it wasnt technically a recall - its called a Special Project. Mmmm hmmm. David also fixed our dryer and was just so knowledgeable and professional. Highly recommend!!

This is the second time I have done business with these folks, and it wont be the last... I would be willing to say BEST customer service in Dayton, from the time you walk in to the delivery, Logans is the best..... And the big stores will tell you they can beat the prices of a local business ie.. Logans but dont believe it.... this is the second time I have saved doing business with Logans.Shop them then come and feel the home town difference.....Thanks Logans for making the life of a single mom that much better...Sandie

My washer spin cycle has malfunctioned...they want $80 just to ring my doorbell before even diagnosing the issue! Crooks!!! They only charged my father $30 to look at his dishwasher a couple months ago!

This place really knows the importance of service, I am so pleased with my experience. Without a doubt I will tell all my friends, and be doing business with them again!

Great customer service & speedy delivery & installation. Highly recommend!

Logan Service man came out to repair my washing machine, it was not spinning, in the spin cycle, never even plugged it in or started the machine, tried to spin the tub by hand, checked cell phone the entire 30 minutes he was there, told me, motor was locked and tub would not spinn, it would need a new motor, cost $505.00 to repair. Got a second opinion for less than the $85.75 I paid for that service, my machine was repaired, in less that 5 minutes and it was only a worn-out coupler. Review: lack of knowledge, needed training or did not want to do the job.Would not recommend or use this service in the future

Very good place for used appliances. They also deliver.

The Best family owned business in townOutstanding customer service

Nice place to buying house hold goodes

Great group of people.

Talked to someone at their location on Smithville rd. I was ordering a part for my dryer and explained that I was just down the road and would head that way. I get their and they are locking the door. I was 30 seconds to late. He sat back at the counter and proceeded to laugh. What was so funny? You guys could have made a customer for life and instead I will be spending my money elsewhere and making sure I never recommend you to any neighbor, even if we are just down the street. Lets not forget you were going to charge me 5 times what the average cost of the part was anyway. So...Go @#*#&@ yourself.

Well i had a repair guy out a week ago paid alot for it and was told it was fixed .so i went to store to replace food i had lost .well it wasnt fixed. Lost all my food again .So if u use them make sure its fixed before u put food in fridge or freezer .Repair man was nice though but still didnt make it right with me .I think they should replace some of my food too but they didnt.

Very helpful, great selection, fair prices.

Needed to special order replacement part, over $100. Received call when part came in, but when I went to pick up part discovered that lazy employees decided to close 15 minutes early.

Two Logan repair men and $600 later our washing machine is still broken!

Ive had Logan out any time we have a problem with our washer, dryer, dishwasher, refrigerator, ...etc. Their serviceman Art is top notch - always knows what the problem is and fixes it very quickly.

Go check them out and counter craft LLC

Logan Master Appliance once again has gone above and beyond with their customer service to fix my dryer. Thank you!!

Great customer service

Very Friendly will be going Back soon

Great service and advice

Always shop Local!!

Very expensive appliances.