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Boost Mobile
2270 S Smithville Rd, Kettering, OH 45420, United States
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Boost Mobile
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Da
Review β„–1

I broke my phone terribly. Nathan rocks! He set me up with a new phone & Im very happy with my experience. Thank you Nathan!!! The Incubus Chick 😁

Ju
Review β„–2

I had a great experience with Nathan who was happy to help me put my new sim card in :)

Ch
Review β„–3

Great store great selection good people working here Craig and Ruben were fantastic

Jo
Review β„–4

Thank you ruben and tony for helping me get what i needed i really appreciate you both taking the time out with me..

Je
Review β„–5

This store was very helpful, right when I walked in a young gentleman helped me find the phone that suits me best. His name was Wade, he’s a great guy, I couldn’t have asked for a more caring sales representative. 5 stars all day!

Mi
Review β„–6

Great service and very helpful staff that can aid with almost anything you would need. The store looked phenomenal with very good COVID safety regulation being enforced. 5 stars all around I recommend this store to anyone who needs their services.

Mi
Review β„–7

Staff was friendly and took care of issue quickly.

Ma
Review β„–8

I stopped in to pay my bill and to get some information on my phone that I have bought from Craig last week, I just want to say he is an exceptional customer service representative. He make sure that we had our mask on the store was very clean, and for the first time in a long time that I went into a store this particular store smelled very good! You can tell that the management takes pride in the appearance of the store and also pride in the customer service that they provide. I recommend the store to any and everyone again the customer service is exceptional.

De
Review β„–9

Wade was great! He definitely deserves a pay raise and a potential store manager position if it opens up! Was extremely knowledgeable and honest at telling me my monthly bill cost, helped me find a phone I love and was one of the best customer service people I’ve came across!

Am
Review β„–10

They were great! Tony and Wes are wonderful! Very helpful and knowledgeable! If you need some great service come in and ask for them!

Ar
Review β„–11

Tony is great very friendly & helpful. He awesome. Thank you!

Ra
Review β„–12

Craig and Ruben did a awesome job, best Boost store in the State hands down!!!!

Ja
Review β„–13

I had been having issues receiving any audio calls on my iPhone for months but Craig got it fixed in a jiff. Great guy and quick to help!

Le
Review β„–14

Came in to get an upgrade and Craig was absolutely GREAT

De
Review β„–15

I went to this store and both Craig and Wade were two of best when it came to customer service. They did everything when it came to set up my phone. I am so glad I went to this store!!

Ka
Review β„–16

Craig went above and beyond to quickly help myself and another customer. His work is greatly appreciated.

Et
Review β„–17

Wade made my experience 10x better! Made me feel right at home and got me my new phone quick and easy. Definitely deserves a raise.

Br
Review β„–18

Craig was a great help with my decision on which phone to choose! He was friendly, courteous and very professional. Definitely recommend this location

Ju
Review β„–19

Clean store. Much more to pick from then the other local boost.

La
Review β„–20

Came in to get a phone and Craig did a great job, he fast and very knowledgeable, recommending this above and beyond any other!!!!

Da
Review β„–21

Craig and Ruben were a big help! Thank you guys again!

He
Review β„–22

The store was very helpful and I also got 2 new phones and the gentleman was very polite

Sc
Review β„–23

I had been having a BUNCH of issues trying to order the Samsung s20 FE 5G on the boost website. I had spent 2 days back and forth with boost and the bank and was about to give up. I first called the store on Wayne Ave to see if they could honor the online pricing. The guy that answered said no and that he would have to order the phone because he didnt have it in stock. Then he told me that the phone was gonna be full price even tho I was upgrading my phone. Then I called this store and the manager Craig answered and said they have the phone in STOCK so I went there. Craig had EXCEPTIONAL customer service skills and completed my order in less than 10 minutes,including setting up the SIM card and getting me a screen protector. Plus he was honest with me about the instore deal for the phone. I explained to him what happened at the other store and he was amazing enough to tell me that the other guy was trying to scam me and pocket the extra money. This store will forever have my business because of Craig. He was very personable, authentic, and a phenomenal Salesman. I came in knowing what I wanted and he didnt try to sell me anything else. This man deserves a raise.

Kr
Review β„–24

Craig was terrific, best boost store

Ca
Review β„–25

Never had fun getting a cell phone till I came to this place. They made my phone buying experience enjoyable.

Ro
Review β„–26

I am able to get in and out quickly and no trouble with my services or coverage so I give a top 5 star rating

Tr
Review β„–27

Nickey was great help! we had issues with activation (which was not her fault at all.) and she was extremely apologetic and kept trying until it was resolved. she is extremely cheerful and gave us a good laugh. we definitely will be coming back to this location because of her! :)

Ja
Review β„–28

Craig and tony are the best they fixed my problem in 2seconds come to this location for all your phones

Br
Review β„–29

This Boost Mobile location is the best place to shop for a phone, I was greeted right away from a nice young gentleman named Wade. He helped me find the phone that I needed, I couldn’t have asked for a more helpful and honest sales representative, he has a real future in sales. 5 starts for him and the store!

Q
Review β„–30

Never been somewhere process was this fast and smooth getting a phone. My reps name was Craig I believe,he was a pleasure to work with .

Do
Review β„–31

Tony was super helpfull and very prompt!!

mi
Review β„–32

Had fun

Or
Review β„–33

The only thing to say is PERFECT!!!! EVERYTHING!!! had small budget and still got everything I want for that amount. The manager is the best truly a 6star store.

Ch
Review β„–34

Nickey is a real good and listener as to my NEW cell phone needs. Thanks so much to Nickey for her knowledge and positive business experience at Boost.Excellent employee.

Wi
Review β„–35

Came in to pay my bill and Wade got me to get a upgrade with a free case! Highly recommend 5/5

Za
Review β„–36

Craig did awesome job

Gr
Review β„–37

Craig is very respectful and guided me through the process of buying my first phoneπŸ’―πŸ‘πŸ½

sh
Review β„–38

Came to switch 4 lines and the whole time was awesome. They all had on mask and were very helpful !! I would recommend this store to anyone. Go see Craig, Nickey. And Wade.....

Ly
Review β„–39

After years of other carrier I transferred here and wont go anywhere else so much so I now have my father here they know what theyre talking about they have no problem answering every question you can think of and theyre very knowledgeable about the phones that they have.

La
Review β„–40

Thanks for the help on the new phone

An
Review β„–41

The service was quick and friendly! Would highly recommend this location and Boost mobile in general!

Ta
Review β„–42

Good Customer service from Craig...really knowledgeable and helpful

Er
Review β„–43

I switched my service to boost and i love it so far so good!!! No complaints!!!!

Wi
Review β„–44

Wade was great he for sure needs a raise

Ai
Review β„–45

Nickey is super nice helpful with car phone charger

Li
Review β„–46

Yes I hade came in to this store and the sell rep was so helpful and the store was so clean and fresh smelling. Nickey went above and beyond to help me! Thank you Nickey. I will never go to any other boost location.

sh
Review β„–47

Nickey was so helpful and helped me setup my new phone very quickly.Thank you Nickey!!

Ge
Review β„–48

Wade was so knowledgeable and helpful! Great representative for Boost Mobile.

Ju
Review β„–49

Manager Craig got My father and I phones quick and gave us an good deal. Professional and respectful.

TH
Review β„–50

Craig was wonderful

Co
Review β„–51

Craig is the best

Ev
Review β„–52

Great store

ki
Review β„–53

I went to the store to get a issue with my phone fixed and the Sale Rep Nickey helped me with all that was wrong with my phone she has great customer service!!!!! I will be back with more business!

Am
Review β„–54

Craig did an awesome job !!!!

An
Review β„–55

The boost employee Darius was so knowledgeable and helpful. I went in to pay my bill and walked out with a new I phone. He made it affordable for my budget, lowered my monthly bill, and made sure to assist me with installing my email and obtaining my photos. He was more helpful and professional than any apple employee I’ve ever had in the past by far and I’ll suggest boost and specifically him from now on. Thank u so much Darius if u read this, u are great at ur job!

Ma
Review β„–56

Craig is the best

Ma
Review β„–57

Great store

Mi
Review β„–58

Great store

Ar
Review β„–59

Awesome store

Mi
Review β„–60

Wade T. is the man! Hooked my boyfriend up with a phone, was quick, courteous and full of awesome knowledge on the phone and company! Was a pleasure! Thanks guys!

Am
Review β„–61

I lost my phone on a flight out of Dallas Texas, went into Boost 20 minutes before closing hoping to just get a phone and planning on spending the rest of my evening trying to recover my contacts and apps. Darrius was so helpful, he didnt rush me and even stayed late to retrieve my contacts and trying to retrieve all my other settings. He absolutely went above and beyond for me, great customer service!! Very friendly and helpful!!

Co
Review β„–62

Darius helped me boost Up yesterday, it was pretty much in and out I recommend this boost to everyone I know. Best Out Hands Down!!! Such a pleasant visit and the employee was out going and understanding even though I was very confusing trying to figure everything out. GO DARIUS !!!

ma
Review β„–63

Francisca and Brandi did a fantastic job getting me set up on my new phone. Francisca is knowledgeable and was doing a great job with dealing with customers while training Brandi.Great service. Thank you!-Marty Gould

wi
Review β„–64

Came in to buy a phone and Craig did an exceptional job the store was very clean they had on mask, will recommend the store to anyone!!!!!!

Er
Review β„–65

Ms nickey was so helpful even though she was super busy she didn’t get upset or anything she was very professional I wil definitely be staying with boost mobile for how she treated me.great job

Ap
Review β„–66

Great store

Ch
Review β„–67

My experience here was very good....the lady that helped me out alot....very knowledgeable on phones,and helped me get the right phone for me. She also activated it for me and made sure i was able to use it before I walked out.

De
Review β„–68

It was time for me to get a new phone and i was very worried about losing my grand babies pictures. In the past i lost pictures because they said they had transfered all my numbers and pictures. Whomever activated my phone had my daughters name as my account. We also found out when i tried to use my insurance that they also used the store address as mine. Wade Turner is the best customer service representative i have ever done business with in my life. And any problem i had that day he was able to help me. Wade Turner should be awarded in every way possible because he is very nice, respectful and knows his job very well. Recommend anyone to go to him when help is needed. I wish i could give him a bonus myself cause im oldschool and i dont know anything about these phones. He really deserves it.

Ed
Review β„–69

Darius W. went above and beyond to help me set up 4 phones last night even taking over 2 hours because of a new system that wasnt working the way it should and no help from his management. His computers kept freezing up and causing problems for him but throughout it all he remained upbeat and helpful. Exactly the way Customer Service should be done. Definitely recommend going to see Darius and his Supervisors should know what an asset he is and should have more employees like him. Thanks Darius.

Ka
Review β„–70

Nickey was wonderful helped me out quick and was very friendly😊

Ja
Review β„–71

Awesome customer service by Darius! He helped me get into a new phone and service. Store looked great, very clean. Thanks again Darius!

Ol
Review β„–72

I just upgraded my phone today and it was the best experience Ive had in a boost store! Sales man was friendly and knowledgeable. I was in and out, just like I like it. I will only use this store from now on!

Al
Review β„–73

Best boost mobile I have been too while in Ohio... I was able to get my Boost Up on a phone I wanted, most other stores didn’t have a good selection. I wish other reps were as knowledgeable as Darius and Francisca!

De
Review β„–74

I went to the store and bought a iPhone and the sales rep Craig had great customer service

Bo
Review β„–75

Fantastic experience. Tim the store Manager was great. I will be a regular at this location. I highly recommend going to see him for your wireless needs

Jo
Review β„–76

The lady that works there is a joy, made me feel awesome she is great company and awesome sales person will recommend her to all my friends and family . The store was nice and clean go to this boost for all your needs

Th
Review β„–77

Hooked me up with a very nice phone runs smooth and great battery life thanks so much for the help

An
Review β„–78

Amazing customer service the lady that helped was just so nice its been so long since Ive received that kinda help from a boost mobile store

Je
Review β„–79

Nikki was fantastic!!!!! Best experience at a boost store ever

Ki
Review β„–80

Darius did an amazing job today with my new LG X-Charge... Store is clean and orderly.

Lo
Review β„–81

Francisca is such a joy, so knowledgeable and nice . Will be sending all my friends and family to her .

Br
Review β„–82

Great service from the lady that works there. I always have problems with my device and she is always more than happy to help i recommend this location for sure

Na
Review β„–83

The lady there is a doll, she is so helpful and nice . I recommend going to see her, she is such a joy

Ja
Review β„–84

Darius was amazing. He had me all set up and ready to go. He was competent in his job amd very knowledgeable in his profession.

Jo
Review β„–85

So glad I found this store so close to home and so nice I will recommend this store to everyone I know

Pa
Review β„–86

The new manager tjere is horrible i will never go back to this location. I miss the lady thst was running it before always was so patient with me . lost a loyal customer boost monile

Ma
Review β„–87

Mrs francisca. Is an excellent sales rep. She took time to help me all the way. Even helping other customers questions. Hopefully this service is excellant too. Great employee you have at the store

St
Review β„–88

Dustin helped me the other day and was beyond helpful helped me get my contacts back

Fe
Review β„–89

Great customer service skills by the whole staff will continue to come to this location

Ja
Review β„–90

Great Location . The Crew There Are So Helpful . Recommend This Location .

Aa
Review β„–91

Francisc is amazing recommend her store she keeps tge conversation and helps with all of it

Ga
Review β„–92

Very good customer service and hooked me up with a free phone for switching

LA
Review β„–93

I came looking for ms Francesca this weekend and couldnt catch her and was so happy to see she was in this morning she is an angel has so much patience and has me laughing appreciate her so much gets me together every time highly recommend her to all my family and friends .

Br
Review β„–94

I came in to make a payment and Shane was super helpful... While I was making my payment he told me about a promotion boost had going on to add a line free for the first month and get the phone for 5 dollars which was perfect because i had actually been looking to add 3 more lines and phones for my kids for there birthdays but we had not been able to do it yet because it was so expensive so needless to say Shane helped us out a ton and saved us a ton of money!!! This was the first time I have been in this boost mobile store but I know from now on this is where I will go!!! Thanks Shane!

Ga
Review β„–95

Darius got me and my wife together, he also help us to use Facebook code so we got a better iPhone than expected def recommending this store to everyone!!!

Jo
Review β„–96

Love my new phone. Thanks for all the help setting me up.

He
Review β„–97

Bought a new phone and the customer service was fantastic and very helpful I highly recommend this store and have chosen this as my new store for anything I need

Ma
Review β„–98

Darius was the greatest and francisca was awesome all day finding. Me an iPhone. 7 for my son. Darius was the best and soooooo friendly thanks

Ke
Review β„–99

Francisca was a great help came in for 1 phine and left with 2 recommend this boost mobile to everyone

Ro
Review β„–100

Went there the other day and Nickey was of great help!

Information
11 Photos
100 Comments
4.8 Rating
  • Address:2270 S Smithville Rd, Kettering, OH 45420, United States
  • Site:https://boostmobile.com/stores/offers?utm_source=google&utm_medium=lastmile&utm_campaign=0018000001ZQPGMAA5
  • Phone:+1 937-965-7030
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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