Very courteous... Sweet ladies working there

I got the moto g play for 59.99 on upgrade. Im a simple man and this phone fit me perfectly. Thank you Haley for pointing me in the right direction for my wants and needs.

I drove all the way from Mohawk TN to get a phone that nobody around had in. Thank you for helping do my Boost Up as well. Driving an hour isnt too bad for all the help I got.

Thank you Haley. You helped me get all my information from my old phone to my new one and you did it so quick. You helped me pick out a great phone that suits me.

Derek and Zack are amazing i was greeted with a smile and fast friendly service i loved that they were very perfessional about their job and still so down to earth thank you both you are amazing you both deserve a raise

Best store ive ever been in. They always help me with anything I need.

My LG K51 wasnt working so I took it in and the nice young lady helped me get my phone back up and running. Great customer service here.

We switched over from Verizon to boost nearly 4 years ago. This store has the most helpful employees and theyre most of the reason we stick around. Anything we need for our phones we come to this store and are always helped. Well never shop anywhere else.

Great employees and great service. Thats why I always shop here. This store has been here for so long and the people actually know what theyre doing. Thank you for your business.

Bring my phone here every time TalkBack comes on and the gentleman is quick to fix it

Haley helped me activate my phone and port in my gf to a Stylo 6. $80 for the both of us a month is awesome.

Just got upgraded to the new network at no cost to me

I came to this location from johnson city, much better customer service

Got the new TN sim and my service is so much better now! Thank you Haley for updating all my families sim cards and letting us know we could make our service better.

I came here to get my upgrade and they helped me find a good phone I could afford. Thats why I always come to this store! The employees are always helpful.

Got the A51 for 200 on upgrade. Cant get any better than that! It has 128 gb of storage. This store always puts me in a good device

Chris is awesome! He helped add my mom to our phone plan yesterday and freed up alot ofnsoave on my phone! Wouldnt recommend ANYONE BUT HIM AND HIS STORE!

The nice gentleman switched my pictures to a sd card and upgraded my network

Chris was AWESOME and PATIENTLY attended to our service needs. Id like to Thank Chris Again and I highly recommend this location for All Your Boost Mobile Needs !

Ive been very happy with this store. Went to the store recently to transfer two of my lines to the expanded network aka T-Mobile network. The process was smooth and didnt take as long as I expected. Best of all totally free. The person was super nice and really seemed to know what she was doing.

I came to this store and had an amazing experience. The employees are the definition of customer service! If you want intelligent people to talk to about phones come to this store!

I switched and was approved for the EBB program so my bill is paid for 😁

This store is never open!!! They claim its open 9-7 but ive came to this store multiple times just to find it locked in the middle of the day with no one in sight. Ive tried all diff times and multiple times in a day. Its never open!!! Just leaves customers high & dry daily. Even when they are open they act as if its a hassle to help a customer with anything they need, from paying a bill to buying a new phone. Then refuse to sell you a phone when they do actually show up to work telling you to Go to Wal-Mart!!!

Had a problem with my phone so I came to the store and they got it back up and running for me in no time. Great customer service and technical support.

We switched to the expanded network and our phones run so much better. The girl in there was a great help.

They helped me fix my phone in no time. Awesome customer service!

I came into do an upgrade and got the A51 for, $200! Such a good deal

This store always has phones! I wouldnt shop anywhere else. The other stores never have anything in stock so I always come here even if I near another store

I recently upgraded to the new network and I have great service!!!

Girl was so rude because she thought I didnt have money to buy a phone

My signal was bad, came in and got a new sim card for free!

Switched and got the new5G A32 awesome

Boost is great! I wanted the new iPhone XR and I got it online and brought it into the store and they helped me switch all my stuff over. We also ported in my Husband to an XR and put him on my account and it was so easy. The people on stone Dr are so easy going and helpful. Take your business there!

Good guy, very knowledgeable

I always come to this store anytime i have a phone problem. The people that work there always get my phone back working. Go to this store if you need help with your phone. The employees here are so helpful and nice.

Chris helped get my new phone setup, hes awesome!

Boost Mobile on stone Dr is great! They helped me get into a better phone with my upgrade and I love it! This store is so helpful!

I came in to the store on stone dr and thid nice young lady helped me pick a phone out for my wife for her upgrade. She made sure it was big and had good storage on it. Thank you nice lady with the green eyes

I came to this store to upgrade and the girl there helped me transfer all my stuff and helped me pick out a really nice phone! Get the A21 if you want to upgrade!

I went to get help with my phone and Ms Haley was a big help. She got me into a better device and helped me pick out a case! She was so helpful with getting my stuff switched from one phone to the other!

Boost on stone dr is the best one to go to. They help you with whatever you need! Both Haley and Chris are exceptional employees.

I went to the store to get a new phone activated on my account and the process was so smoothe! Ill definitely be back to this store more often!

Thanks you so much, you guys always help me with all my phone needs. Thats why Ill only come to this boost mobile. The other stores employees never have knowledge of the phones they sell.

Very knowledgeable with phones at this location

I came to this store to get a uprade and the employee Hayley helped me get all my stuff transferred.

I am a long time customer here at the boost Mobile located in Kingsport TN and Mrs Lydia is a rock star. Never a question she cant answer and will help u find the best deals for sure!!! Love the experience and have never seen a better employee at this location!! Thanks Lydia for all your great help

Always come to get my phone cleaned out

Chris can fix almost any problem with phones

I came into the store to port in and they had a wide selection of phones and the girl named Haley was so helpful to me.

The young lady Hayley, was so helpful and fixed the problems we were having np! Great service!

Nice fella help me setup my new device

Got a great deal to switch over to them. Could not resist! Lol

Went in to get an upgrade, the employee working was very knowledable and pointed me in the right direction in choosing a phone for my needs ☺

I came to get the All on upgrade and it was only $79.99 and Haley helped me switch all my stuff over. Thank you

Stone Dr store. Door says theyre open til 8. Website says theyre open til 8. Girl inside says they close at 7. I was unable to buy a phone because I trusted the website and the sign on the door (a month ago) and got there at 7:15. They typically have 1 employee so plan to wait and wait and wait. Today the sign has still not been corrected and the employee inside is not wearing her mask. Its below avg.

The employees there are great! They help with anything and everything. Go to this store for your needs!

I got the stylo 6 for 29.99 on a port in deal! How can you beat that!

The gentleman that works there always knows how to fix a phone when its acting up

Haley helped me get my phone back working, shes a blessing!

Haley was so much help! Go to her for anything you need!

Haley was great, she helped me get my phone up and running!

Got my phone working 😄

A great place and excellent customer service very friendly. And the best deal around guaranteed go check them out.

The only person there, mind you., had no interpersonal skills whatsoever. I will be received a text from Boost and had a question. She said and I quote I didnt send you the text. I told her she was Boosts representative when working there she responded with the same thing I did not send the text. As a phone company they are great. In store customer service had been great up until today.

Haley was so helpful when it came to switching over! If you need help shes the girl to help you!!

Your employee Lydia at the Kingsport store on Stone Dr did an excellent job on helping with our new service and selling our new phones to us. Very proffesional young lady and her work was very appreciated.

Employee helped get my upgrade set-up

Lydia is the one you need to ask for when you want fast friendly service and she knows how to put on a screen protector 😊

They have such great port in deals. I got the new Stylo 5 for free because I ported in.

Employees took care of me. They helped transfer all my info to my iPhone 12.

We came in to get a new Samsung phone for my son. They had a lot of different choices to choose from and Im so glad I came into this store. This stores employees are so helpful!

Helped switch all my stuff over to my new phone thanks

Went today to see about getting the whole family switched to boost and to see what we need to do about my daughters phone that has a busted screen. She is already on boost mobile. The place had several people in line so we waited patiently for our turn. When we were next the lady behind the counter asked us what our vin number was?!? As she started helping a man that came in after us. She waved him over with her several inches long nails and told us to file a claim online. I tried to tell her I wanted to switch over to boost but was told to do it online. She was extremely rude to the people in front of us and to us. However extremely sweet to the man that came in after us. This is my second time here, the gentleman from our first visit was so helpful and informative with everything. Needless to say I won’t be doing business with this location again as long as the employees are treating people like we were treated.

Came in needing help with cleaning out my phone the guy working there was very helpful and fast

I have been with Boost for several years but I am leaving. The guy in the store cant be trusted. My friend,my brother and myself went in to see about us getting on the 5 lines for $100. My friend and brother got insurance on new phones and thought everything was good. A month later my brother got bill for $160. When we went to store he said oh no you dont pay all of it. Boost takes care of it. Then he ask if my brother wanted insurance on his phone says he didnt get it the month before that the other did. He was talking about my son. I didnt add him to a week or so later.The guy at the store remembers us 4 coming in. I guess he thought because we were older he could get over on us. Well we arent that old.lol Paid what we owed and left. The guy at store it could take 30 min for it to be back on. An hour later go back to store and was told we owed $8.00 more. I disagreed. He then allows he has lost money on us cause we had no plan and there was nothing outside saying anything about 5 lines for $100. Oh yes I just dropped my plan I had for my son and I that was $82 so I could pay over a hundred . This guy was very rude. I can take my money somewhere that wont lie and get what I need

Boost up is a great option pick a higher end phone and be able to make affordable payments on it

Friendly staff. Its a very hot store no air conditioning. There is only a single box fan for the employee and customers . You will burn up in mid summer. By the time I left after adding four lines? Soaked in sweat. I have complained nothing was done. I am a boost customer. Also there is no seating or bathrooms. If you are there a long time with activations prepare yourself. I spoke with a manger at sprint who assured me word would be passed a long to better that store. That was over a year ago. Nothing has changed. My trip back in the store to check on upgrades and sadly store was just as hot and that one box fan out for the whole store. Boost Mobile/Sprint could do better. Edit in this review went back to store in 2018*** I visited this store and they fixed the air.. fired all the people that worked there.. and new staff is nice. I wish the selection was bigger its a very small selection there. But overall much improved from before!

Great service Haley was very helpful will recommend to others

Closed and inconvenient

Chris was very helpful got me up and running through the switch.

This place is awful! Ive been with Boost for years and wanted to add a line for my husband. I called ahead twice and also on my way (7 minute drive) to make sure she had the phone he wanted. I got there and she didnt want to wait on me whatsoever and also the phone she said she had in stock 7 minutes prior wasnt there. I tried to talk to her about another phone and she ignored me and waited on 3 other people knowing we were in a hurry. She had no intention of speaking with me further. From now on Ill take my business to Best Buy or another Boost store. This place is a joke. The least she could have done was check to make sure the phone was in stock. She couldnt do that. She wasnt busy there was no one in the store. I had already given her all my information so that when we got there she could just activate and go. I personally could have activated it myself I worked for Sprint for years and its not rocket science. Ill never go back again and recommend that you take your Boost business elsewhere.

This is the worst boost mobile store I have ever entered. Everyone there is just rude and unhelpful

The representative at the local store on Stone Drive was extremely helpful. As opposed to all of the so-called customer service Representatives online that I tried to track down all afternoon. A frustrating experience after someone stole our phone account information rendering our phone useless.

Boost is great, I have been with them for about a year and a half. I shattered my phone and was able to get a new phone of my choice that same day after work! Only had to pay about $35

This is a great phone company and friendly employee and very helpful

Went to boost the ladies in there have amazing personalities and will make you feel welcomed as soon as you walk in the door! They where extremely helpful and informational! They definitely went above and beyond to make sure I was satisfied!!

Excellent customer service by Kendrick. Very patient and helpful with our request.

Theres so many things wrong with this location. First, the store ours are clearly posted outside of the ghetto store. But the store is not always open as the same hours, most the times dont even open on Sundays and the employees often take 2 hour lunches. I have had many terrible experiences but today topped them off. I arrived before the hour stated as closing, took my time looking for a phone, the employee did answer questions about the phone but once I had made my selection the employee told me Sorry, weve already closed, it was past 7, and as a paying costumer I shouldve been waited on but the employee had 2 friends waiting for him in the parking lot. Which was obviously more important than making sure I had a phone. And the store needs some remodeling not only on the structure but also the costumer service and employees.

Absoultly the worst management ever! Both employees were super nice but franchise owner CHRIS should take some lesson from his staff. Didnt explain insurance so now waiting on a phone. CHRIS will treat you like an idiot and with no respect wgat so ever I suggest getting phones from any other location the service is great but this store is not

I came in there with my phone off and they helped me reactivate it and put me on the right plan. They were so accommodating.

I love the boost up options!

This is the only boost store I will go into. The employees help with everything and anything I need.

Good service. Nice girl 👌

They need to let people know when phones are no longer carried by them. I bought my phone like 4 months ago and now its saying discounted.

Haley was a great help!

Great people, awesome service!

Excellent customer service!!

Store on East Stone Drive is never open when they supposed to be. Stood there for I dont know how long waiting for someone to show up.

Need to change your business hours if they are unwilling to do sales or service after 6.

The worst location to go. They are suppose to open at 12:00, wasnt there or opened until 1:05. The lady that works there knew nothing about products, promos and looked like she just came in from a night out. Very unprofessional. I like boost service but location there in Kingsport is a joke!