The two women that worked down there,the manager and her employee Becca were very nice and extremely helpful.I recommend anyone that is looking for a new phone,or to change service like i did.I would recommend that you go down and see them and they should get you squared away with no issues and no hassle.

We paid $90 on the 15th and metro turned our phones off. They said we got a full month of service. Who in their right mind pays $90 for 2 weeks of service! I will be telling EVERYONE not to get metro and people who has it needs to change. I dont even want to give them one star. They give my in-laws numbers away after their phones was off 33 days. i have never had this bad of a phone service before!!

The employee Taylor, on 6/03/2021, was great and went out of her way for me w/ while dealing w/ my issue. Also she was very knowledgeable and put me up on priority for future purchases for my needs. Thank you for being great 👍 but i am unhappy with T-Mobile (the company) for a lot of reasons!!! Taylor gets 5 stars 🌟 and T-Mobile company gets 1 star 🌟 from me!!! #lovebeingwithmetrothough

Very nice staff men on East Center Street 👏 help with a 👍 good job well done Thanks Guys!!

Awesome service the girl that waited on me was fantastic!!!!

Plans that work for you and inexpensive

To start with.I love metro. But here lately its hard to find one open. I checked around and finally found one open. So i go in and get waited on then other people walk in. The lady was taking care of my needs and i went and paid her for my phone but still working on phone. She was in cash register i thought she was going to hand me my change. But never did. I had to wait on my phone while she waited on next person talking and not consintrating on what shes doing. I waited in there hour to two hours already. . she still hadnt gave my change even though its 10.00. Said system refused my card so i had to use cash. . she knows she rip me off. Its easy to do with cash of corse. If she hadnt i wouldnt of went back to get it. Ill just not go in that one again. I still have my receipt has her name on it. I just go to different one from now on. I do recommend the one on stone drive at Walmart. When its open. Ive not had anything bad there yet. Just dont go to one on center sr

Fast, Friendly, Service and will help you get in the right phone and plan for you and save as much for you as possible come by and see us, we got you, let us show you. A1 customer service! Cheap prices, great phones at low cost if not free. We dont skip over quality, so if you thinking man champ crappy phones, nope. We are always offering deals and willing to teach u anything you need go know!

This place literally never honors their deals. They wont keep popular phones in stock. They never have any clue what they are doing. Wouldnt recommend for anyone ever. They need to do better considering.

Was denied service for being disabled. Illegal and immoral. ADA and attorney have been contacted.

Went in today around 5:15-5:20 PM. Wanted to buy a new phone and add a line to my account. Another customer was being worked with so I was looking at cases. The guy (fat dude) stops helping her and comes out to me. He asks me what I wanted. I told him first I wanted a new phone. He asked which one. I told him and he then tells me they are out and proceeds to go back to customer #1.I asked him if it was just this store and he tells me to call around and check. He didnt even offer me any other help. I threw my hands up and told him I was sorry for bothering him and was walking out. He then tells me to leave and that he was calling the law! Really? For what? I didnt cuss him or threaten him. I APOLOGIZED TO HIM! When I called customer service all they offered me was $10 and filed a complaint! Metropcs/T-Mobile doesnt care about their customers! Im done with them!

BEWARE!!! MY HUSBAND PURCHASED A NEW PHONE HERE A FEW DAYS AGO. IT DOES NOT WORK PROPERLY. IT HAS TO BE RESTARTED OVER AND OVER BECAUSE HE GETS BOOTED OFF NETWORK AND CAN NOT MAKE OR RECEIVE CALLS. PER CORPORATE THEY ARE SUPPOSED TO EXCHANGE THE PHONE WITHIN 14 DAYS OF PURCHASE BUT THEY REFUSE AND WILL DO NOTHING! IN FACT WHEN I ASKED VIA PHONE FOR THE MANAGERS NAME SO I CAN FILE A COMPLAINT WITH THE BBB & CORPORATE HE REFUSED TO GIVE ME THE NAME! WHY, BECAUSE THEY ARE CROOKS THAT DO NOT STAND BEHIND THEIR PRODUCTS. DO YOURSELF A FAVOR AND STAY FAR FAR AWAY. SAVE YOURSELF THIS HEADACHE. HUNDREDS OF DOLLAR PHONES THAT IS BASICALLY GARBAGE

Horrible!!! My mother had a Metro PCS phone that got locked up. We went to this store to get help. Tried to explain to the lady that we just needed a temp phone to activate to her account so that we could get a text message from google to get the phone unlocked. She had no clue what was going and called her district manager. She was doing a very poor job of telling her manager what was going on. I asked to let me speak to him to explain this she was unwilling to let me speak with him. She said that he said that I needed to leave the store and then threatened to call the police on me. These people are nothing but uneducated scum that are unwilling to help a customer!

Nice place to buy phones I got the 3 2 gig which is the best phones ever Alcatel a30 forces nice phone very good phone LG K20 awesome phone to Samsung j7 3 sucks the iPhone 8 all the way down to the iPhone SE sucks it will not hold its memory customer service good 1-800 Sex Services still sucks but God bless you I hope you like my review

If you call metro and speak to a representative be prepared to be lied to. Speaking to a supervisor is like having a conversation with a cat. Amusing but you get no where. Just amazingly bad customer service all the way around.

Great service knowledgeable staff. Love my phone!

I stopped by the local office for some general questions and Melissa was great, thinking about switching to this company

They have best customer service ever. Great deals as well.

Bad customer service. When I called the manager had an attitude. Avoid completely for the other two

The manager screwed me on a 200$ phone. Thank God every 3months I can get an upgrade and wont be here. I suggest the metro store on east stone drive. This one the manager stated they will not help and will not give any exchanged due to giving a free phone

Go to the Metro dealer by Walmart on Stone. We got ripped off on our phones which is the way we run our businesses. Trust me you will not want to go there. They even sold me a wireless charger but failed to tell me it was for an iPhone. They wouldnt take it back and my husbands brand new phone froze a week later and they wouldnt replace it. He hadnt dropped it and we had it exactly 7 days. He has his elogs on his phone and they knew we needed them for business purposes. They sold me a case that they put on my phone that covered my camera. Couldnt take pictures without taking it off. They sold us on products and kept pushing and pushing. Now we either have to take it yo Charlotte and get a new one or call it a loss since they wont replace even with our insurance. I dont have time to work and then go to Charlotte to change a phone out when they could do it here. We basically got ripped and spent over 400 bucks. They also changed our account 9 different times without telling us till they got us the deal we had originally to thought we were getting.

ONLY REASON I PUT GIVE STATES IS SO EVERYONE WOULD SEE THIS. THEY NEED TO SHUT DOWN .I WENT IN TO SIMPLY PAY MY BILL AND AFTER ME TELLING THE GUY I ONLY HAD ENOUGH TO PAY MY BILL AND WOULDNT HAVE MONEY TIL NEXT WEEK TO ADD LINES HE KEPT ON TRYING TO GET ME TO SPEND MORE MONEY THAT I HAD ALREADY TOLD HIM I DID NOT HAVE SO HE COULD MAKE HIM SOME COMMISSION THERE WAS A STORE FULL OF PEOPLE AND HE KEPT HOUNDING ME TIL PEOPLE STARTED TO LEAVE THEM HE STARTED YELLING AT THEM TO COME BACK THAT HE WAS DONE WITH ME AND RUSHED ME OUT WITHOUT MAKING SURE MY PHONE WAS BACK ON CUZ IT WAS OFF FOR A WEEK AND HE TRIED TO TELL ME I HAD TO PAY A LATE FEE...I BEEN WITH METRO FOR ALMOST A YEAR AND I KNEW THAT WASNT TRUE CUZ MY HUBBYS PHONE HAD BEEN OF FOR 3 MONTHS ONE TIME AND THEY DO NOT CHARGE LATE FEES ... .SO HE WAS TRYING EVERY WAY HE COULD TO MAKE HIM SOME MONEY.. . THEN WHEN HE REALIZED HE WASNT MAKING ANY MONEY OFF ME HE RUSHED ME OUT DOOR AND TOLD ME IT COULD TAKE UP TO 2 HOURS BEFORE MY PHONE WAS BACK IN WHICH I KNEW WAS BS ALSO CUZ EVERY OTHER TIME IT WOULD COME STRAIGHT BACK ON. WELL I CALLED AFTER IT WASNT BACK ON IN 2 HOURS CUZ I HAVE HIM THE BENEFIT OF THE DOUBT ONLY FOR HIM TO TELL ME HE DIDNT HAVE TIME TO TALK HE HAD CUSTOMERS WAITING JUST TO COME BACK IN AND I EXPLAINED MY CAR WAS TORE UP AND I HAD A RIDE EARLIER BUT COULDNT COME BACK ONLY FOR HIM TO JUST HANG UP ON ME SO I CALLED CUSTOMER SERVICE AND WOULDNT TALK TO ANYONE BUT A SUPERVISOR BY THIS TIME I WAS BOILING MAD. ALL I KNOW ID HIS NAME WAS BRIAN AND HE HAD DREADS. BUT HE NEEDS FIRED. COME TO FIND OUT HE HAD CHARGED ME $38 EXTRA DOLLARS AND WAS HOME BY THE TIME I HAD CALLED BACK SO IT WAS A DIFFERENT GUY THAT HUNG UP ON ME. THESE STORES ARE TRASH THEY ARE ONLY OUT TO MAKE THEIR COMMISSION CUZ THE OTHER KINGSPORT STORES ARE NOT AS BAD AS THIS ONE WAS BUT IVE HAD BAD EXPERIENCES WITH ALL OF THEM WHEN THEY REALIZE THEY ARENT GONNA MAKE ANYTHING BUT IF THEY ARE GONNA MAKE SOMETHING OH THEIR ATTITUDES ARE TOTALLY DIFFERENT. THIS IS WHY I WILL NOT BE BACK IN ANY OF THE STORES I WILL DO MY BUSINESS ONLINE. CUSTOMER SERVICE TOOK CARE OF ME REALLY WELL AND I WILL BE ADDING 3 ME LINES ON MY ACCOUNT LIKE I HAD PLANNED WITH A DISCOUNT FROM THE NICE SUPERVISOR I TALKED TO FROM CUSTOMER SERVICE ...... BUT I WILL BE DOING IT ONLINE AND NOT IN STORE. BUT I WILL BE PICKING THE PHONES UP FROM THE STORE .JUST THEY ARE NOT GETTING ANYMORE MONEY FROM ME OR ANYONE I KNOW IF I CAN HELP IT. So my advice to these stores if you want to stay in business get some employees that has respect, morals, and manners that is not only there to make their commission ...... ALSO MAKE SURE THEY ATLEAST ACT PROFESSIONAL AND NOT BE PRESSURING PEOPLE RUSHING THEM OUT AND YELLING AT THEM. I WILL BE CONTACTING BETTER BUSINESS BUREAU! ALREADY FILED COMPLAINT WITH CORPORATE.

Got new phone service and got a great deal

Its cheap phone service but cheap bc customerservice is not good

The employees there are very polite and helpful

Awesome plans to meet your needs.

So much better than straight talk

Love their service. The only issue I have is the wait time in the store.

Good deal

Customer service is 👎. The phones do not get very good service. But my plan is cheap so i guess you get what you pay for.

Its was great very helpful

Extremely friendly and helpful service

Better than sprint,an Verizon

They told us buy 2 phones, get unlimited data. We got 2GB apiece.

Phone service sucks, phones suck and the insurance plan sucks even more

Terrible cellphone reception just terrible

Service doesnt work. Horrible costumer service. Avoid avoid avoid

Wonderful place

Great service

The best

Nice phones

Excellent service

I like the service

Friendly