The worst experience in my life. Some employees were very unprofessional, treating the client without respect. For simple issues I had to call several times. Always the same thing, the technician will go or will call you, either one! I bought the furnitures on August and the issues were solved on October.

I am a vacation homeowner in Kissimmee, and I live in Canada. The pandemic and the availability of furniture made it extremely difficult this past year. Remarkably, during this time, I purchased a Leather Sectional lounge, 2 leather Recliners, an Entertainment Unit and a Storage Accent Cabinet. John worked with me via their intuitive website and we were able to find the items I needed. His insight into comfort, durability, pricing and trends was invaluable! The delivery team has always been excellent, efficient and professional. Payment is secure, convenient using my out of country Visa providing me with an electronic receipt within seconds. John facilitated a convenient time for delivery date, according to my schedule and homes availability and the drivers narrowed the time to within the hour with a phone call to confirm. I would highly recommend this business to my neighbours and other vacation homeowners. John is a fantastic asset to his company and has proven over and over to be knowledgeable, professional, reliable and extremely courteous. He has worked to find me the most economic deal and with high quality furniture.It is a terrific feeling of confidence being in another country and knowing a business is honest, genuine and in your corner. I will continue to conduct all my future purchases with Furniture Outlet Depot .

Amazing experience with salesman, John! He did a fantastic job helping us out Saturday afternoon, 07/10. Oh, I cant wait for my new sofa w/2 built-in recliners to bed deliver in a week or 2!

Wow very high quality furniture! Keep giving a good service and products!

Honestly this place has good stuff and good pricing, but the salesman I had would not let me breathe. I was ready to purchase mattress with frame and the gentleman would not leave me alone to gather my thoughts so I left. Im considering going back to see if my experience is different. You have to give the customer space to look and decide on their own. Let them ask questions when they need too.

Wow, nice and different furniture...friendly people...definitely keep going and prices unbeaten others.

We came into the store and was promptly helped by Anthony. We were told that they could deliver our order in 2 days.Fast forward 2 days, nothing came. When we called why nothing came on the scheduled date, i was told that the warehouse forgot to load our order and it will have to delivered the next day.When our order was delivered the next day, our items were quickly assembled and brought into our house. However, we then found that a dresser in our bedroom was not there. Also another dresser that had glass shattered because half of the glass holder were broken.Currently Im waiting for the glass to be replaced and the dresser to be delivered again. What was a 2 day event has now been a week, I‘ll update my review when my order is complete. Please inspect your order when you get them!!

Not happy at all..!!!! They told me my delivery will be ready in 2 weeks.. one month after and im still waiting!!!! Staff are nice, but their not honest..

They always get a great deal and service.

This is the best furniture store in Osceola County. Robert the owner is tremendous and is always willing to do his best to make sure your satisfied. And make sure to ask for Luigi he’s the best♥️ They always welcome you in like family.

Luigi fulfilled our needs, he was very nice and attentive! We will definitely go back! Great price and selection!

Very excellent.. although it was supposed to come later January, they delivered on time. Robert was very helpful, i missed delivery as w a s outside.. called him he immediately managed it. Delivery people were also very nice

Furniture came damaged 😕 😪 waiting for answers (4 days)

Rafael is wonderful! He’s so patient with the customer and so educated in the products. He also understands different styles and the options you’re bringing to the table and he finds ways to make your ideas come true!

EXCELLENT SERVICE... GOOD QUALITYNICE PRICE AND GUARANTEE 💚❗

VERY UNPROFESSIONAL STAFF FROM THE MANAGERS TO THE FLOOR STAFF. QUALITY OF FURNITURE IS VERY POOR. THE DELIVERY GUY PUT A HUGE HOLE IN THE HEADBOARD WITH HIS HAND. HEAD BOARD WAS THINNER THAN PLYWOOD. STAFF IS VERY DISHONEST. FURNITURE HAD A VERY AWFUL FOUL ODOR. YOU ARE BETTER OFF GOING TO THE TRASH DUMP TO GET FURNITURE.

Disappointed with purchase done on their website. Color on furniture are not the same. Once theyre delivered and out of the box you cant exchange them. Be careful. Never purchase anything from the screens at the store.

Awsome place for Home furniture. Excellent customer service. Always have good inventory of items.

They delivered my furniture but was it missing a piece. They said that my furniture would be in the next day. No call and no delivery. I had to reach out to the manager which he said he would call with an update. That never happened! The next day my furniture was delivered but this time it was missing the screw set. Ive reached out to the manager and am still waiting on a call back. Never again with this place

Nice people, they have a variety of furniture at good price!

Luiguiwas the best salesman ever! great prices so helpful and friendly. highly recommend

If I can give this place 0 stars I would! If you are thinking of purchasing something at this store run away as far as possible. My sister in law bought a dining table and it came damage that was on September 2020 and they still haven’t give her a refund. She was constantly calling to see the update on the claim because they never bother to pick up the phone and inform her of anything. That dining table cost money and she wanted something new not damaged. They are very unprofessional starting with the owners Mike and Rober. Jazmin/ Krys the person in charge of claims is very unprofessional too and unreliable.

2nd time shipping here! Best Service, Best Prices!! Robert is awesome. Any furniture you want they will get!!!

It was an easy and quick experience, the customer service that i received from all the staff there was incredible. The process was fast they go above and beyond to make sure your needs are met. Even the delivery team is amazing. Most definitely recommend

Find what you like at a traditional furniture store. Come here and see if they can order it cheaper.

These people are awesome 🤩 Luigi is so patient and Robert is a great 😊 manager !!!

They were wonderful. What I want isnt in the store there it is in the factory. They will be delivering it. So I went and I asked if they had what I wanted. They showed us their item on line. I liked it. It looked right so we got it. All set. Took less than 15 minutes to be back in the car. The guy that helped me, Eddy was very helpful. They seemed to have a nice variety of things. If you are looking for furnishings. This is a good place. By the way it looks like a place to get cheapo stuff but let me tell you my personal experience. I got my bedroom furniture there in 1999. And it is all still looking good. This was an add-on. So their stuff does last under regular wear.My night stand came in today just the way that Eddie Perez said it would. It is beautiful. The guys that brought it were very sweet. The night stand is beautiful. The wood is a perfect match to the rest of the room. Nicely sturdy. Wonderful indeed. A very nice pleasing experience.

Walked in, no one looked at me. They only spoke Spanish so I had to leave.

Never again. I purchased a leather sectional, a bedroom set, a mattress set and a coffee table. I had to, continously, call them to get updates about my purchase. I received my bedroom set and the box spring was a standard size, when I purchased a low profile one. They had to exchange the box spring.Then, I had to wait and call for updates about the sectional, for two additional weeks. No one kept me up to date, nor did they answer my text messages. At some point, I called, was put on hold and no one ever came back. I had to call from a different number to get a response. No one apologized, either.They delivered the sectional and the coffee table was missing. No one made me aware the coffee table was not being delivered. I, again, had to call to complain to get a response as to why the table was not delivered. They told me, it would be here in another week and a half. I guess someone forgot about ordering the coffee table!Today, I requested a cancellation on the coffee table and Mike, the manager, yelled at me, on the phone, and said he would charge me $35 to cancel my purchase. So, hes already charged me for something that has not been delivered and now wants $35 to cancel something I dont have! Buyers beware!!!Bad customer service!

Awesome place to do business friendly great prices and they deliver the next day. I went to rooms to go then I tried Walmart and I went to IKEA. Why would you pay high prices to only build it yourself at IKEA. On top of the fact that it takes weeks to get it delivered if they even have the parts. The exact same goes for Rooms To Go super high prices and sometimes you have to wait a month to have it delivered. And at Walmart furniture is limited and again you have to build it yourself. These are the kinds of small businesses that can take on big business.

Bought a bedroom set back on November 2020. Got most of the things by end of January except my headboard . Have been calling every single week for the update on the delivery ( always some kind of story and excuse ) and as up to today haven’t got it . End of story if you don’t see what you want in store don’t order, not worth the wait . First and last time for me. Never again ...

Awesome ..no hassle...walk in find something u like ...if its not on the floor they will find it for u order it and delivery simple .Go get what u want dont settle for what other places have

Great group of guys and recieved thier furniture a day ahead of time

Thank U Robert for helping Us out and great discounts will be back will recommend 100 percent Excellent Services

When I arrived in store Nathan was more than helpful. I ordered 2 bedroom sets, and a sofa and loveseat. I was told delivery will be in 2 weeks. When my items arrived, we were missing both beds. This is absurd. Why the hell would you deliver half of my order???When I spoke to Mike the store manager I was notified my items were damaged while being shipped to the warehouse. That’s not my problem!!At this point I don’t want anything since I have to wait an additional week. I wish I would have read The reviews it seems like this is a common issue. I paid in full so I expect my items to be here in time. BEWARE of this skeptical place stay with the big names this would have never happened.

Friendly staff that go the extra mile, I had to bring my pops holiday home into the 21St century, we had a small window of time to get it done, they were fantastic worked within the time frame and well below budget. The quality of the sofas and sleeper (sofa bed in the UK) are great, got free fabric protection. Next time Im here I will be coming back to finish off some other bits. I have already recommended this store to all my family. Brilliant range. Special thanks to nate.

Rafael gave an excellent customer service but the owner and/or manager is very rude and does not has no desire to help.

No one greeted me at the door. Not even the manager. They just stared at me. However, employee Nathan was very helpful. As soon as we walked in, he said hi and assisted my mother and I. Great job Nathan but overall employees were nonchalant in customer service

Awesome the best place to go purchase furniture excellent customer service

I got two very nice chairs for my living room for a very good price. I think they were used, but they were in excellent condition. The delivery fee was very reasonable and they delivered them the next day.

Furniture Outlet Depot as a whole is not fit to conduct business, it has such bad customer service even when theyre wrong. SAVE YOUR MONEY!!! DONT SHOP HERE, THEY TAKE FOREVER TO DELIVER INCOMPLETE MERCHANDISE AND THE WAITING GAME STARTS AGAIN. AND NO EMPATHY OR IDEA OF WHAT CUSTOMER SERVICE IS AND THATS COMING FROM THE MANAGER MIKE AGAIN SAVE YOURSELF A HEADACHE

Worth a look. Nathan showed us around and a specific item we were lookig for he researched for us. He was able to show us pictures of the product before we left.

They have all the furniture you need, just talked to the salman

Bruh. Having the only issue with my mattress/adjustable base. They cant seem to give me a working one after three tries and then Im told I cant get my money back. Store credit only should have went to Mattress Firm. Smh

The furniture and the place itself is well kept and the staff are very accommodating. Answering questions about quality and material. It was all helpful in determining the type of furniture to purchase as well as making sure the quality of it is satisfactory and reputable. As well as the facility could be easier to navigate and walk through as there is a little more trouble walking through some sections.

Robert was great

So many times Robert has had patience to deal with me. The prices and quality is great. Ordered about 4 beds from here and two whole bedrooms from here. I recommend them all the time.

Owner is very polite and will work with you on the price. He delivered the items him self and was quick and efficient. Will be ordering from him again. I highly recommend.

Very patient and helpful. Did not feel pressured to buy and he was not pushy like most salesman.

Sales person Luigi was extremely helpful and knowledgeable. Very personable gentleman. Sale paperwork was handled efficiently. John explained each charge and promotion. Very pleased with the service.

Really good prices and the agents here really do work with you and your budget. If youre thinking of re-doing your home, Go Here. You wont be disappointed. Rooms To Go quality with prices that work with you.

Great prices, sales people pleasant.

Dont go into Furniture Outlet Depot if you are African American. I walked in and not one person greeted me or ask me if I needed anything on August 3, 2019. I walked around for about 10 minutes just to see if anyone would acknowledge I was there and nothing. I was about some spend some serious cash, but I left and took my business elsewhere. I will never step foot in that establishment ever again. The only reason I am giving them 1 star is because I cant post without selecting at least one. This company needs -100,000 stars.Dont anyone from Furniture Outlet Depot even respond with an Im sorry because I dont want to hear it. That was rude and unnecessary.

We have bought from the good people here many times and find them very friendly. Dining set, bar stools, iron bed we ordered from a catalogue and office furniture we saw online. Our calls were not always returned promptly but our one damaged piece was replaced without issue and we always felt that we got a good deal here for items that were rather unique.Price vs customer service… its not an excuse nice to have both but my money is on price.

They have a good furniture with. a great price for a small Apartment & they can financial too

This store is just the best! With half the money I could had spent at Rooms to go, I was able to get what I wanted! Luigi was the one who attended me and he was very helpful. 5 Star Service!

This is the worst furniture experience we have ever had. We were told two weeks for delivery, waited a month, and one of the items was never even added to our order. We order that item and are told one extra week for delivery. Now, again, they push it back. Weve had to call and hound them to even get updates on our stuff. Its made our moving process so stressful, we cant have our family come visit us or finish moving in without the furniture and its ruining all our weekends planning on staying home only to get cancelled on. This company sucks and I wish we could go back in time and pay more for furniture from people who can actually do their job. Please, please spend your money somewhere else. We feel completely defeated with these guys.

Excellent prices. Courteous and professional staff. Fast delivery. Highly recommended.

Sales Rep was nice,Ordered full furniture from there in two weeks advance, they promised delivery in two weeks.But after paying for it, they are keep giving excuses & only half of it delivered. Still waiting for another Delivery.

Great Furniture, on time delivery 900 miles away.

Awsome prices. It does look a little creepy when you pull up, but the place is legit. When you go in they have a variety of everything. They even have giant Ipad looking machines that you can order things off of. I dont think you can beat the price.

Very good prices they speak spanish and english and there employees are amazing

This has been the worse experience ever! No help from the Sales agent Nate nor the manager Mike . I have been waiting for my sectional since April and now they are finally here and I have to wait till Tuesday to have them delivered. None of them tried to assist or accommodate me and my family. We have been sitting on the floor my mother had a stroke and has been sick and i have no way of making her comfortable at my house. No discount was given no credit was offered for my time and hassle, and the worse part is they dont even really care. At the time of purchase the transaction was really quick and puff there goes my $2,500 bucks. DONT BUY FROM THEM WORSE CUSTOMER SERVICE !!!! NO CUSTOMER SATISFACTION.

Great store and they also order furniture from other big brands.

Furniture Outlet Depot had offered a variety of financing options, with a easy custom order from a third party website for a hard to find dining room set our family had agreed on.Nathaniel had offered great customer service and was very professional. Would return again and would highly recommended to someone looking for any type of furniture sets for their home or business.

Very nice furniture, variety and good prices, Excellent service! Thats why we keep going back! Robert and Luigi are great at what they do!

Courteous staff but most important quality furniture. We are extremely happy with our purchases. Looking to get more. Would definitely recommend this place to all. Thabks guys for all you do. Awesome

This company gave us excellent customer service! The manager, Robert, drive the delivery truck himself, to deliver our furniture items after hours. We are so thankful to them for going the extra mile for usI definitely recommend this company, and will continue to do business with them.

Great, strong, beautifully contemporary furniture. Glad my Husband found you guys. From the glass tables to the leather chairs. No complaints. Thanks!

Unfortunately this people are very dishonest. They hide a lot of information to the customers if you want to finance a Furniture. Sadly, in this Country you have to work really hard to get your stuff and its not fair that this people sell you something and they never tell you that theyre going to add a rental fee of $3,000. What?? Rental FEE???? I didnt rent anything, I thought that was buying...Really really sad.

Excellent place to do business. been coming here since early 2000s. compare to the other store in area Ive saved thousands of $$ coming here. Nathan was a excellent sales rep for our family

I ordered my son and I new bed furniture, I bout him a twin bed with a bed frame,I bought myself a queen bed and a bed frame. a few days after I bought it no one called me to tell Me when i would be receiving my furniture, so I called myself. they said everything was in they will deliver in 2 days. comes my delivery day, all they brought to me was the mattresses, so I called to see what was going on, they told me the bed frames didnt come in. a few days passes I call them to see when I will get my things, they told me by the end on the week. delivery day comes all they deliver is my sons headboard, but not mine. i called they told me it came damaged so they sent for a new one, itll be delivered in a few days. delivery comes again, my headboard comes in, I sit on it and it breaks. I messaged the guy that sold me these furniture no response,I called because I was just tires of dealing with this situation and just wanted a refund for my cheap headboard, they picked up the call, I told them I wanted to talk to the guy who sold me the headboard, they said he was busy loading trucks 😑, I told them I just want to talk to someone because I want a refund. they said everyone is busy we will call you back. that was weeks ago. these people are unprofessional, as long as they get your money they dont care. I would never buy from here again, and I advise you to spend a little more instead of paying for anything from here.

Got a great deal on a whole house full of furniture excellent customer service

Our salesperson Wilson was very polite and very courteous nude Furniture business and their prices were very good your delivery guys were very excellent and very polite

Their website is full of false advertisements and wrong prices. Found better prices elsewhere. They lost a long-term customer. I will never go back.

Honestly this place is worth it. They have the stuff you would get at IKEA or Rooms to go at affordable prices. They dont even check credit for most of their sales. That place is packed with beautiful furniture. You should totally check it out!

Good options but, expensive

It gets no stars it smells like dead rats in this place dirty bathroom and horrible furniture so expensive for vary cheap texture and materials from the bedroom to the living room furniture the only thing is good here is the coffee in the morning and dining tables some of them anyways. Only leaving a star because it wont post without one

Great prices and customer service if they dont have it you can order it. Must alert you for the frugal in mind not for the Ashley in taste or they can get it to you for less.Thanks

Good company to work with. They helped my family to get credit to buy some furniture we needed. There was no credit check, and we were able to get furniture that day. Thank guys!

Great service, staff, prices, and furniture!!!!! super quick delivery and very friendly workers:)

Shittiest furniture and customer service in Florida! Low lifes just trying to sell you whatever they can, they promise good, quality furniture but its not at all. Pay higher prices and go to the official furniture stores where you can get quality furniture!

Great people and knew everything there is to know about Furniture, as well as helping you with any other questions you may ask. Great service.

Excellent

They get the money then dont call you like they dont owe you nothing. All sales are finals. BecarefulThis place is trash do not go there. They are very unprofessional.I am coming here every week to make sure someone is reading this message to avoid ths scam.Please dont go there. Waiste of time.6 months later I still cant get over this.

I moved here from NY and was unable to take my headboard so I went to Furniture Outlet Depot and Rob was so patient and kind to try and match the color of my platform bed. He went thru a few books until I found the right one. The delivery was right on time as promised but the guys were unable to install it because I ordered the wrong headboard. I went to Rob and he recommended me to a furniture doctor who was awesome. My antique furniture was broken, each leg from all three pieces and Martin was able to fix it,. You would not believe it was broken. I have no hesitation in recommending Rob and his associates to anyone even the President if he asked me. They are awesome and so caring!

I bought a bedroom set and other items from this outlet, the service was prompt, the price was reasonable and the owner Mr. kiwan and his sons are honest and very helpful, present comments are not describing the store and management we know.. they are over exaggerating..Dr.Dean

It is a great store but you can find better prices in other places.

We bought a couch from these people and the couch started sinking after a few weeks. They replaced it with another one of what they called better quality. Same thing happened and they refuse to give you your money back once they make the sale. Go to a professional furniture store. Dont go here.

Love this place !! I bought all the furniture for my house here and every time I came Robert gave us options that were a match to what we were looking and to our budget.

Not good we still waiting for them to fix our love seat. We get it there and it was scratch we call and we still waiting for them I do not recomend it oh and we still waiting to call us back they never did

Luigi is the man to talk to!!! Robert is Amazing too! You will get Quality Furniture and a Great Customer Service experience!!

Very nice staff and great selection they have. I was in and out of this place

DO NOT TRUST THIS PLACE!!! Saying this expreience was a nightmare would be an understatement to say the least. Not only did it take them three times ( 3 1/2 weeks total) to get my furniture, but the service is terrible and the lack of communication does not help. They do not give refunds, and once you give them money they do not care about anymore. Not once was i compensated for their mistakes. Even when i finally received everything it still was not 100% (broken couch and scratched up table). Please do yourself a favor and STAY AWAY.

The sales on Black Friday were unique and competitive, their showroom is awesome and I would come here again

Great place to shop....if you need Ashley furniture this place has it all.

Great place to shop and save money. Nathan was a great rep to deal with

Prices are not worth the terrible service nor the furniture which is not 100%. Once you pay, they have no interest in working with you. They also do not know what they have in stock so when you pick something and fall in love with it, they most likely do not even have it. This happened countless amount of times to me. PLEASE STAY AWAY!

Nice Things for Everyone

Good prices. Wilson helped me out was very attentive to our needs.