This place is ridiculous. They change the policy of printing because, base of what the cashiers told me, “was taking too long and people were missing appointments”. Yet, with the new method not only can you not print on resume paper, much needed in times like this (covid), but also only 2 machines work. I’m on a line of 8 people and we have been waiting for about 30-40 min to print. Explain me how this method is better?(Cont.) after printing my resume in non-resume paper, i went to photocopy my resume so that way i pay more and have my resume in resume paper BUT now the employee is avoiding me and i am literally in their face and for the past 10 min no one have asked me if ive been attended. Useless store and service

This store is useless. Do not go or order from here. They are lazy and so is the management. Every single one of them sits on there phones at the registers and are unwilling to help you. I would not suggest Office Depot at all anymore. Use to be good but now not worth it. Couldn’t even pick up an online order that said ready in a half hour and it was a day later when I went to go pick it up. I gave them an ample amount of time and it still want ready.

Customer s in line waiting for long time cashiers on the desk without try to help, employee are lazy waste in hour try to print and not one help and know how do it.Really bad services needs more training or let the employes help customers.Before you waste your time I recommend to go to nears staples they print for you and not yourself without help.

Horrible attention I went to print some cards, first a guy told me that i need a USB to do it because i cannot do it in the regular copy maker so then i asked if i could use my phone as USB to print and he said no. So i had to go home and come back with a USB to be able to print my things it took me like 10min to come back so when I arrived after being waiting again for my turn I talked to a lady to print my cards she said the printers were down!! She said idk why he told you they were working. I waste part of my day going back and forward to try to print my cards to say at the end that they were not working that i needed to go to a different location that is like 30min away.

They dont have enough employees. Most of the employees that they do have are lazy. They dont have any knowledge on what their store sells or how they work the kiosks. They are literally getting paid to stand around. The only reason people go there is to print documents and to maybe buy office supplies. They should close down and just build a staples there or something. Staples at least has better customer service. If you plan on coming here to print anything, make sure you know not to ask for help. Because they wont help you. And you will waste your time there. If you planned on stopping by for a couple of min to print something you will end up being there for over an hour and a half.

Was told there was a 20 minute wait but waited an hour for service.

Only one person on the desk to help print between the assist desk or customer service and self service. This is the most visited and busy area of the store at least a minimum of 2 people should be on that side. When they are ready to help you they do a great job; However there is no reason to have an hour or more of waiting.

The staff was very helpful! I had to return a desk and they were just so nice helpful during this stressful move. The management was very helpful aswell!!

Speaking with Eric service advisor at the moment he is handling everything really well answering all my questions and providing the best experience possible really happy have dealt with him I couldnt ask for better help bless to have seen him here today thank you so much Eric

Office Depot lets go, good service

I came in today to this Office Depot store. I needed to have some documents bound. I checked in and it kiosk stated the wait time was 6 minutes. There were no other customers than one lady who was waiting to pick up an order. After she was serviced, the staff were talking and checking there cell phones. I waited until I was called since my wait time was 6 minutes. When I was called by the lady behind the counter( she seemed like she didn’t want to work) told me that to bound the documents I had to wait until the following day. I needed to have this fedex this same evening. I asked her if maybe a manager could over ride this. She called the manager (Louis) who came and told me that they couldn’t service me until tomorrow as the had to help others customers. There were no other customers. He then quickly said the online orders. However the staff were not working on the online orders they were socializing. I asked him if he could overwrite it and that binding the documents don’t take but 15 mins. He sustained is position. Very poor customer service and management. At this time that only 40 clients are allowed in the store, they should be helping out those that walk-in. Office Depot enforce your policy. You’re paying salaries to staff that do not care about your store. Oh sorry, just realized that all reviews are answered with the same response. Even to show more discontent.

Why are you guys closing so early? Meanwhile all other Office Depots close at 8!

Poor customer service. 16 people in line mostly to use the few copy machines. 1. Yes 1 employee behind the service desk and shes on the phoneHire some people please

They want you to sign in and wait in a long line for 30-40 minutes for a simple reciept for a FedEx drop off even if it already has a prepaid label affixed. Its astonishing what an arcane system you guys have. And no one greets you at the FedEx counter, they just let you stand there until you have to ask for help. For such a large partner such as FedEx you really should have a better system for people to be able drop, scan, print reciept and go like a seperate printer & scanner just for drop-offs. Totally arcane with all the tech we have these days.

Very slow printing services,always a huge line of people with only 1-2 people working.Self Machines doesnt work with PDF files if you have two pages in one file. The cashier guy was wearing gold chains over his uniform,what kinda stuff is that?

This rating is based on todays experience because it was quite sloppy service from their end. So my father went and checked in for fax service. Literally waited an hour and when it was his turn, he was told the fax machine isnt working for 2 days( the associate named Eric informed us that its not in service since monday). He was also told that the he could use the self service fax machine but there would be no confirmation from that machine.All you guys had to do is put up a sign for the customers who was there for the fax service that this particular service is unavailable so they wouldnt need to wait for nothing. That was extremely irresponsible .One more thing we noticed that even though there was a long wait at the fax and other service area, there was only one guy serving the customers. There were 2 or 3 people on the other end, at the check out section, but that check out register wasnt busy at all.

Awesome service from Mary!

Im not coming back to this office depot. They dont have half of the amount of guest like the one in town center and the wait time is double. When I checked in the eta time was 13 min but i ended waiting for 37 min. Also they charge for what they call full service. I saw several people dont wearing a mask and when I approach one of the advisors Eric, if they dont said or mention nothing to these people, he told me that personally he dont care and they dont suppose to confront people, if they want to wear it fine and if not is fine too. He ended saying, thats what corporate said to them.

This might be the worst office depot that i ever visit the service is awful, the Manager Louis should not even work there this guy does not understand the word customer service this guy should be replace no wonder why this store has so bad reviews, you can imagine that the management sucks, never will visit this store again. Lines are long and the employees dont do nothing at all. Management has to change i cant imagine what a nightmare will be working and manage by this guy Louis incompetent does not know how to manage a store.

Not friendly,not fast,not a good choice.

Excellent printshop customer service.

Business hours say they’re open until 8:00 but they are closed at 7:17. Sign on the door says they close at 6:00.

I came in to get some prints done and they came out damaged. With lines in the artwork and a raised bump on each page. The staff told me they are not sure why and this is just how they came out. I asked if I can get a discount manager gave me 10% 🤣 thanks a lot that’s really gonna help offset the cost of having to reprint these somewhere else. Just wow.. what a disappointment.

Eric sales consultant is a passionate employee. Today he wasnt feeling good but he took his time in helping me and some other customers.He has pride in customer service.Two thumbs up to Eric.Office depot has a good employee.

Good portion of the employees were not wearing masks and none were wearing gloves. Employee took paper out of package without gloves and touched each piece when I purchased. He had also just handled cash from a previous customer. When I called to ask about how curbside worked, the employee seemed confused and I found more info on the site. One employee in the store looked very ill.The store itself was also filthy.

The price is right but the efficiency from the staff is not.I got some copies made online and the process to pick it up took almost an hour.The check in process is hard to understand if there’s not an employee there to tell you to check in. Otherwise you might be prompted to enter the line and wait 10 minutes until employee says did you check in? Very disappointing.On Thursday afternoon when I went to do this, there was one Hispanic girl behind the counter and about 10 people waiting for service. They need to facilitate at least one other person behind counter. at least for the girl behind the counter to be a little bit more people friendly and willing to help.I finally got called on their system and it turns out that an order placed a week ago wasn’t ready even after I’d received an email saying it was done. I had to wait for her to reprint which she did on the wrong size paper until I corrected her and had to wait for that reprint. Ridiculous!!

If you guys don’t want to work then why keep the store open? I am sorry you guys have the worst customer service. I lost my money and I couldn’t get print out too. Waited for more than 30min to get help but they deliberately walk past us to avoid helping! Disgusting attitude!!!

I use this Office Depot frequently but I have decided not to return there again.I think they should do a better job in getting people in and out faster. People at the print shop are slow and most of the time exhibit bad attitudes.Sign in computer was so slow the last time I stop by to fax some paper work, when I called for help the lady behind the counter yelled back “it’s slow you just have to wait”.This is just one out of few bad experiences.I live in Kissimmee but I have been traveling to the one in Hunters Creek and sometimes to Staples in St. Clouds.

So the staff is AWESOME 👌, But I hate their policy of 2.50 minimum charge for printing documents. Then you get to the register and they tell you theirs a change shortage so I ended up paying 3.00 for 1 sheet of paper. Atleast the management could put price to $2.00 included tax for a minimum. I think that would be fair and they should put an minimum of 3 ppl working at a time at the printing center. Cuz thats where the demand is most.

Seriously one of the worst spots to come too. Printers always breaking down. The lines are always 30 mins long. Theres other Office Depot or Staples.... unfortunately not near by when needed.

This place is horrible I went to go do business cards paid for same day service waiting over a week went back and fourth with these people and they didn’t get anything done . I would avoid this place at all cost . Customer service is horrible here . Go to staples

I have been an advent patron of Office Depot. Yet in the last year. The service has been Horrible. Its slow and when you ask the Techs to do the simplest thing such can you make that into 6 on a page. They cant or they wont. Its frustrating. The store (I now will never return too) in Kissimmee on 192 in the Walmart Neighborhood shopping plaza never use to be this way.

I had a great experience with Eddie who went over and beyond to get my order done in time for my meeting. It’s had to find good workers that really take pride in customer service. Thank you Eddie you rock!

I was taken care by Luigi, whom helped me print a years worth of documents. Highly professional and so patient despite the long lines. When I go there now, I confidently navigate the machines but I know I can rely on Luigi should I need to again. Thanks Luigi 👏

Employees here are rude and unfriendly, it seems that people behind the counter dont want to be bothered, I needed help with the self service fax machines and eventually another customer had to help me, customer service in this store was never that great and it just getting worse.

If I can put 0 stars I will do it. If you need to fax, print or make copies with help( staff from the store) this is NOT YOUR PLACE. If you can do it by yourself( self-service) without ANY HELP then you can go. But for me with a baby and I need to send a fax it was almost impossible, actually I didnt send it. I waste my time. They have a long line and only two employees in the store( big store) if they have more I never see them. I struggle trying to send a fax and I never heard the employee tell me if I need help. I know she have a line, that by the way at first I was in the line because of course with the baby is hard. But its take maybe a minute or two to send the fax if she help me. I had to leave the store with a crying baby without send the fax.I went to ups store and they send the fax and one minute!!!! I never ever will use the office depot again. I DONT RECOMMEND THIS STORE

General manager was very helpful and kind. I really appreciate the service. Will be coming back.

I went today to buy a whiteboard that I saw in their website for $9.99, when I got there it was $34.99, so I decided to buy it online and pick up at the store, Manuel, who helped me nicely, told me that they were looking for the board. I waited for almost an hour and they told me they dont have it anymore in stock, even though I was told that there were two in there. I think they realized the price online was wrong, if its so, please check the prices because its not the only item with those prices.

This Office depot need some serious management revamping. The print erea is in shambles. One rep with others just standing around doing nothing at the cash registers acting like they doing something. After standing on line for over 30mins I ask one of the (lazy) reps standing at the front cash registers if I can just leave my poster for laminating and she tells me that the laminating machine is out of service for the pass two weeks. So your telling me its been two weeks and not one person that works there thought of putting up a sign letting people know? Terrible, just terrible. STAY AWAY FROM THIS PLACE IF YOU KNOW WHATS GOOD FOR YOU.

One person in the printing area( not friendly at all)..took more than 25 minutes to print 2 papers. 3 other employees standing doing nothing. Terrible costumer service.

So Im stranding here in line as a write this. They have 2 people working and making everyone check out at the service center. Rather then one person just checking out people and the other helping with printing needs they are just taking one person at a time. Whoever is the manger here needs to get this store operating properly.

Awesome staff! Awesome prices! Super clean! If you want more, perhaps you are asking too much.

Very slow printing devices and services ... every time I go there not less than half an hour to print small job. Blueprints they asked me to wait 24 -48 hours !!!!!!

Very bad experience. The employees are so racist. I was treated very badly just because of my skin color. Going there was embarrassing. Worst place i visited.

Very disappointed with the idea of ordering a print job online and then being told i had to wait in a long line to pick it up. It was prepaid so would have taken 30 seconds to find it and hand it to me. Time is money and that is why i ordered it online to make the process quicker. I now have to go back when it is hopefully not as busy. Never again. Overall the staff are very casual and uninterested.

The sevice at this location is horrible, long wait time just to copy a paper, the copy machine are down, staff doesnt acknowledge you are there.Management need a better structure of efficiency for the customer, not walking around as if they are busy.Management you guys must do better your service is deplorable.

Office Depot in Kissimmee 192 the worst place to have anything done. Only 2 employees in the entire store. Just to pick up an order cteated online a day ago taking me 30 minutes SO RIDICULOUSLY!!! Who is the manager here???? Its this store is going out of business or what???? Customer service sucks!!!!

Always seems short staffed nice employees but overwhelmed and dont seemed trained properly to bad Ive always had great experience in other Office depot

We thought our order was placed online; however, we learned the transaction was not completed upon speaking with one of the store managers. The manager quickly walked us through filling the order and providing the associated discounts. We were in and out of the store in 20 minutes. I appreciate the level of attention and service they provided with our purchase.

Customer service here sucks, people here are not helping.

Overpriced merchandise. Horribly slow service. How is the tech store going to have I.T. problems?

Dirty, disorganized and narrow selection. Cashier was friendly which is why I rate two stars instead on one.

Store staff move slower than molasses and manager on hand huffs and puffs instead of actually answering customer question. Would not recommend doing business with this location if these staff & manager are still working here.

Terrible customer service from printing area, rep Eric rolled his eyes at me because I was just paying. The whole time while shopping there was no one at cashiers section except for the printing area and everyone was going there. Eric rolled his eyes at me and said he might as well ring me up since Im here with an attitude. Yeah Ill go to Amazon from now on. Management should have a sign at least to wait for someone to arrive or to look for a cashier when its deserted.

As per usual 20 minutes waiting in line this is 3 visits in a row. A great selection of merchandise. I never had this happen at Office Depot.

Great inventory. Found the printer cartridge I needed. Great customer service.

Staff always has an attitude. Now they have a check in system that’s pointless. They don’t even know how to say good morning.

The employer Luigi doesn’t attend people, he thinks people know all about Office Max funtions and HE DOESN’T LIKE HELPING!!! It’s not one time when he does the same and it’s uncomfortable for people when they don’t find solutions for his pour atention. One time, some weeks ago, I had a problem because I needed some copies and he wasn’t capable of helping me and also this week I saw when one woman needed to send a fax, he was present but he didn’t help. The most important while you’re attending people is PERFECT ATTENTION and FIND SOLUTIONS for clients

Small selections of most products. If they have tje piticular product your looking for. Best to call in advance to see.

Everything that you want for your office needs Business Supplies Etc... Id suggest that you find an attended because its a big store with a lot of options and a lot of owls that you could go down and become lost in if you dont know what you looking for LOL... And they perform office administrative procedures for you like faxing and copying and cutting and printing developing pictures and making banners its the real deal

I was at the Loop Shopping area searching for office supplies and need to find it before the store close. This was the closest one founded by Google Maps. The plaza was dark and scary at night. While I was still trying to find what I was looking for, a male employee reminded me that they will closing soon. I just lefted without buying anything. I didnt feel confortable there.

You need to get more workers. The workers you have there are good and do their best, but the work is too much 3 to 4 in each store.

Had what I needed at a great price!d from 71

I purchase an ink cartridge and the store yesterday I asked to be set up on the redelivery every other month which would b September and all of the sudden I got charged for a delivery today because somebody made a mistake now Im not going to have no gas money to go to work on Monday this is unacceptable do not go to the store they are always making mistakes un-knowledgeable and incapable of servicing you as a member should expect. You always wait forever in line and nobody can do anything about it now I have to wait 5 days for cancellation of my orde that I did not place I did not give my credit card information but yet now I have a consequence for something somebody in the store did wrong!

Went back twice to get 2 books spiral bound. Each time told would have to leave them because they were short-handed. 2nd time only a few people in store. One employee was spending time on his phone. Finally agreed to do binding while waited. Needed to use restroom while waited. Mens room had 2 toilets filled with urine, stuffed with paper, no toilet paper, no paper towels. Wife used womens room, and also found no toilet paper. Will never go back to this particular store.

If you require customers to wear a mask on their faces, your associates should also wear masks.

I has bad experience. The costomer services very slow . The company maybe is not interested in giving a good service. The last time I come here.

I found what I needed after I finally asked an associate.

Had ordered a print job at a different location where I had a better experience with a much more friendly staff. Unfortunately theyre machine was down and had to have the job done here. Unfriendly staff and poor quality job. Waste of money, time and gas.

Always get the very best service here. Love this place.

I wanted 61 black and white color combination ink but I had to buy 61xl which cost more because they were out of the other.

Nobody at the cash register after i waited several minutes I asked a staff member how do I pay for my stuff, he gave me an attitude. How disrespectful of me because I dared to ask him. if he can do his job...

Busy like always..but they have few discounts 😁

Clean and organized! You can find there about anything an office store should have.

I went in looking for a pack of loose leaf paper and they had no variety whats so ever. I was better off going to Walmart and getting the Five Star reinforced paper than the office max brand which was more expensive.

No eve a 1 star horrible store no computer self services

Meh. Shelves full of overpriced products, floors old and beat up. Long line at shipping department. Bathrooms simply gross, dirty, beat up and simple nasty.

Terrible customer service.Employees here have no manners at all.10 customers wait, 2 employees work and you have 5 other employees doing NOTHING, on top of that the one who took care of me started arguing when I told I was very unsatisfied with their service.Shame on them.Thats the main reason why business desapear.

Fabulous, they helped my grandmother with the copier and they were very nice.

Even though we came in at the last minute, the staff was very helpful.

Good for basic supplies. Dont go in and ask real questions besides Whats on the tag they try to look it up on their phones....

Always like going in to this place....I love the TUL pens they rock!!!!

The prices are great & the staff are very helpful

A bit pricy but friendly service.

Quick service and friendly helpful staff

Great service and discount

For printing save time by going to FedEx down the street... Way faster n better service...

Great customer service!! Found what I needed on sale☺

Manager sits in back talking with co worker while 15 people wait in line at printing service. Only 1 girl working and she is new. This is at 3pm on a Monday afternoon. I call store to speak with him and he says we only have 3 people working the entire store now. Funny how he and a co worker were sitting there watching and laughing. Zero stars. If i didnt have to print out work i would leave. Horrible place of business will go elsewhere in the future.

Your employees were infomative and helpful.

Manager was so disrespectful! Just one person in the printing area, employees talking and walking around and nobody help.

The worst staff ever treated me in Kissimmee. No one in any other store had ever spoken to me like they did there. They are rude and not at all attentive. I will never go back. I do not recommend it to anyone.

Keep up the good work...OM!

Really slow service one perosn for printing professional docs and if you only have to just check out an item from the store you have to wait long time till they finish printing. They need more employees! Rush

The price is good but the customer service here is awful and the 1 hour waiting with 5 employees in store letting just one doing everything for 2 copies, the self machines not functional is insane 🙄🙄

I found everything I went for. A couple workers asked if they could help me find anything. That helped my trip! Ill return!

Day shift is more attentive. Night shift guy in printing department seemed disconnected, impatient and rude

The worst costumer service. Employees are so slow, the dont even say good morning.

OfficeMax is a Dying Breed. Sometimes have good deals but compete with Walmart

Horrible customer service in the print department. Way over priced!