The staff was courtesy and friendly and this corporate store has amazing products and service!

Had some issues at first but they have gone above & beyond their requirements to make me a.satisified customer. Polite, respectful & have given me.numerous discounts & extra.services to make.me.a happy customer.

Been a long time customer of Verizon. Yesterday I went into Verizon because my phone did a factory reset on its own. The person that asked me if I needed any help not only did not help but did not even touch my phone after over a decade of me being a loyal customer. Instead suggested that I go to Imechanic to get my phone fixed so I am going to do the same because Im mechanic was capable of giving me a service that Verizon should have been able to after over a decade of being a loyal customer. I am now looking for a new provider.

Karon was outstanding. He was the only one that made an effort to wait on us. I purchased a new phone because Karon was very knowledgeable with me for my purchase.

This particular location has very attentive, friendly, and capable staff. They were able to resolve my issues quickly and answer all my questions. Thanks

My first time going into a Verizon store and the employees were very helpful and helped me understand the problem and ever put plenty of notes on the account, which Ive not ever saw with other Vendors. Pleasantly surprised

The representative was less than helpful. Took 5 tablets in to be activated, only 4 were actually activated and those were activated on the wrong plan. Resulting in hours on the phone to not only get the other activated but to also fix the several hundreds of dollars that we were billed extra for them being put on the wrong plan.

Very pleasant experience. Helped us get the best deal.

Couldnt solve the problem

Sydney was so awesome! Got everything for totally new service done in 30 minutes!

Was simply told they couldnt help us that we should go to best buy.. so we did

Got it taken care of problem

Very professional, took care of my issue..

Staff members were very helpful with the issue I was experiencing. I was very impressed.

Cole was very helpful and friendly

Friendly people, hard to hear and understand the salesperson do to several others doing the same thing beside you. Would be better to have more private conversations. Were out of the phone we wanted. Some of the display phones were on a 6 security cord, up on the wall, and at arms length. Basically useless other than a static display.

The people here were so friendly and helpful

Go to a full fledged vzw store. Like this one. Dont waste time at little franchise resellers. The kids there are pleasant but cant help you any more than Google. The main store has long term employees with the knowledge and clout to fix the issues.

The salespersons are great but for a corporate store if you have an issue Verizon they have a bunch of 1-800s # to help. I dont want to call a 1800# I want local service. 5 months later I still need to call someone who cares. No costumer service at local level.

Very helpful and patient Verizon representative did an outstanding job for my wife and I. I am very impressed

Something was going wrong with their system, and most of the workers didnt know why things werent working properly in trying to switch from sprint to verizon. However, they got it figured out, and they were friendly and hardworking the whole time.

I had an overdue bill several months ago. I paid the $5 overdue charge on the following months bill. When my account was brought up it did not indicate that I had paid the overdue charge. COMMPUTERS DO MAKE MISTAKES! I paid the extra fee once again because I was not going to win that one. 🤷

Got my questions answered and going home to order my new phone.

Can’t answer the phone if their life depended on it. If you need service. Best to just get on in there and wait for an hour or 2 again.

Sunday 8/18/19. Placed order online. Instead of waiting to be delivered. I seen this store was open and selected Kokomo Verizon because I drive an hour there every Sunday to take my kids back to their mothers. Got to the Verizon store in Kokomo and wouldn’t you know it.... it’s not open on Sundays as it’s listed on google and on Verizon....

It was very nice

Worst upgrade experience ever! I was initially gave a phone that wouldn’t turn on then I was lied to by the representative about the cost of an item. now I can’t activate my new iPhone and I’ve called Verizon and apple and no one has helped me.

The sales guy did a great job today with helping me out.

Very helpful and we only spent 15 minutes to resolve our issue. Thanks

Helpful place. I took my unlocked phone to get it activated and they were nice and friendly.

I went in and 1 person was working. Had 3 people ahead of me and the people the associate was helping werent going anywhere any time soon.

Great staff and very helpful. I wish I could say more but honestly it’s just fact. Go in and you’ll see for yourself!

If you have an issue with your phone, paying the bill or filing an insurance claim do not go to a satallite store. The personnel at Kokomo Verizon will work with you to resolve any issue you may have. Joey and his crew helped my son and I immensely with a situation we could not get resolved at a satellite store or by calling Verizon directly. The wait was well worth it!

Was there with a relative who had a problem with their phone. Staff was ok, couldnt understand much being said as they mumbled and talked to fast to understand. Phone problem was not resolved.

Very good location. They were helpful and prompt, I would go here again.

Had a phone issue. Turns out I caused it. They got me fixed up immediately. Thanks Derek.

Quick to help and took care of everything I needed

The sales staff was very friendly and were all so willing to help.

Nice store friendly and very helpful staff

The WORST Verizon location. These people are ignorant of their items & push hard on selling items. If I could go back one year & reconsider starting a relationship with with this location, I would. If a problem occurs with your device, these people figure it out 5 mins AFTER you realized it. Horrible.

To many HOURS TO GET HELP ! NOT MINUTES. NOT MINUTES

Louis was great help. He explained everything for me and answered my questions.

No reason to go into the store anymore. Better deals online and the only service the store can provide is activation

The help is very knowledgeable about the phones that they sell

These people know their stuff !

Prices and the products are good.

Wonderful place to shop here in Kokomo

Really busy always crowded but they have always taken care of any issues. Pleasant employees.

The help I had was excellent

Good cell phone store

They Do Not have a wheelchair ramp to even get out of the parking lot!!! We had to park Not 1 or 2 stores down BUT 3 JUST to get in

Very helpful, quick and informative.

Fast, curteous service.

I have been with Verizon for years and have always been pleased with the service

Very pleased with the service and the helpful staf,,

General manager and staff friendly and professional took care of my problem with no hassles

The help is knowledgeable about their products

Will help with anything you have.

Great customer service.

Always busy in store, hard to get things changed, service isnt good, and prices are high

Great customer service love Verizon

Great products and customer service

Very courteous and helpful.

Love it

Very helpful staff

These reps are the best they took care of everything eased my stress and anxiety. Only store for me!!!

Great phone place

Very Dissatisfied with their Service. Been a customer for over ten years and they dont care if they lose my business... Sad

Great service!

Did not match phones to have similar software, they were unable to determine the software on the main phone.

Very rude salesman who pushed so hard for my family to buy then and there

They are all about the money, customer service sucks.

The best

Needs better hours

Fixed me up with what i needed.

Never have any stock!

Horrible place horrible service jerk employee s that dont know what they are selling you will wait an hour to speak with one of twenty employee s with bad attitude s...rude rude rude!

Slow service

Love this place

Verizon very expensive!

I hate going here this is one of those places that always chips you out of your money they were charging me $117 for one line I do not like Verizon Im leaving and going to AT&T

All Verizon equipment and accessories.

Service issues

Great service

Great service

Busy

Thanks for great service!