When arriving at Family Vision Center, I was greeted promptly by the receptionist. Unlike some front counter staff at other places that just hurry you along, at FVC they really took the time to answer all of my questions prior to being seen. When I was brought back to the room, my tech did a great job of making me feel comfortable by having a conversation with with me about baseball while still being prompt in his assessment. The doctor arrived shortly after. She really took the time to answer any and all of my questions. Most places I have been they seem to rush you out the door but that wasn’t the case here. I greatly appreciate it. All I can say about FVC is AMAZING.
We knew we needed a second opinion for our daughter. We were highly recommended to Family Vision Center and we seen Dr. Wonderling. She was aware the eye doctor wasn’t our first go around. She kept us educated, reassured. She was ABSOLUTELY wonderful with our daughter. We finally got some good answers to all our questions & finally something we can do to try to help! We’re so happy! My daughter LOVED her!
I have been seeing Doctor Ann for years. Always feel welcomed into the office. Prompt and professional service every time. The quality of the glasses and contacts are impeccable. Thank you Family Vision Center!
Was mislead on how much frames were cost and ended up over paying a ridiculous amount for a pair of glasses and felt pressured to buy one by the sales person. If you on a budget look else where. They also wont give you a full refund, if you change your mind if the order has already processed,if your quick enough to cancel you might still get a refund. The palace had great orthodontists and staff expect for the ones helping you pick out frames. They act like used car salseman. None of the glasses have proce tags.
The staff are so friendly and very thorough. We were so happy with the care we received here and would highly recommend it!
My Optometrist was great. The gal who did the stuff before I saw him was equally great. My only problem, was when I brought my son in to get new glasses when I was done with my appointment. He really wanted a new pair. The pre-ophthalmologist student named Tyler, was helping us out. He asked my son what was wrong with his. He showed him. Tyler was very kind and let my son know his glasses were under warranty. We could go to the Tomah branch and get a replacement. We knew this. Tyler just dropped it after that. I was so surprised. I thought hed at least say however, if youd want a new pair feel free to have a look. Heres the mens. Or, we have a deal on them, if you wanted a second pair. Etc. I asked my son if he wanted to look. Hes shy and said no. He also said no because, he felt very awkward after this. It felt like to him, like they didnt want to show him any, or something. So strange. We decided to look in Tomah when my glasses come in. We are glad on one hand he was looking out for us but, very surprised on the other he didnt want to sell us a new pair. We spent a good sum of money on a new pair for me. My son was so excited to look at the Lacrosse branch as, they have more options than Tomah. Which is were we usually go. Weird complaint I know. So, if you want great service go here. Theyre thorough and so nice.
Our family has been patients of Family Vision Center for many years and have always had great service that has been thorough and professional. I personally feel that Dr Wonderling is The Best, and feel confident that my vision needs are in great hands. all the staff was very personable and helpful in selecting my new frames and I love them!
The staff and doctors at Family Vision Center are always prompt and professional. A positive experience during my visit for my annual exam.
I am always pleased with Family Vision every time I come! The eye exams are thorough, and the staff does an excellent job explaining all of the technology as well as what the results mean for your health. Always a professional, positive experience!
I had gone to Family Vision Center for two years to get my eye exam as well as order contacts. During a pandemic, I called to ask if my contact prescription could be extended in order for me to order contacts for a short period of time. My prescription was one month overdue. I was told they were unable to do so and I should wear glasses. After reaching out to an online contact supply company for help they stated that many eye doctors have been extending prescriptions in order to help their customers during this pandemic. They found it very surprising that Family Vision was not willing to help. I would hope in the future they are more willing to accommodate to their customers needs during such hard times.
All I can say is I ordered a pair of glasses after my frames broke. Unfortunately I didnt have a spare (the frames I purchased from them just over a year earlier had broke) and I needed them as soon as possible. Two weeks later I was called and informed they are delayed and will be in on Monday, Tuesday or Wednesday? For $700 I find this unacceptable and when I called I got the impression they didnt really care and an Im sorry doesnt do it. The staff are pleasant but it takes more than that, the service needs to be there as well. I would NOT recommend the family vision center.
Friendly staff. Everyone who I had interacted with was focused on me and taking care of my needs. Very patient/customer oriented clinic. If you are needing glasses or interested in changing eye doctors, certainly need to consider Family Vision Center.
If you have Badgercare, dont bother coming here. I have commercial and state insurance and even after telling them Im only using the commercial insurance, they refused to see me. And they werent really nice about it. You can apologize all you want, but your tone of voice and body language speaks more volumes.
We just moved here and this is where our insurance is for and I am thankful for that. Dr. Wonderling was super nice. Her assistants were very understanding to a Mom with 3 kids trying to get one done on this visit. They were great with my kids and leading my son into some awesome pair of glasses! I hope that this will continue when I get my next kid their appointment!! Thanks again for be so nice to a family with little ones!
Very Professional and all the staff is friendly and extremely knowledgeable. I would highly recommend their facility to anyone that needs an eye exam or a new pair of glasses/contacts. Their prices were very competitive and I found them to be much cheaper than anyone within a 30 mile radius or other surrounding towns. 5 stars all the way!
This is such a wonderful place to go. The doctors explain things, great staff, great selections of eye wear. They are wonderful with children. My daughter freaked out the first time she went at the age of 4 and ever since then, she gets excited when she gets to go to the eye doctor. Thank you family vision center :~)
I have been going to Family Vision Center for 23 years! I always feel comfortable with the staff & the knowledge of Dr. Foss is very calming. As a child I went through the Vision Therapy program & would recommend them to anyone with small children. They work hard to correct any eye problems before they just give you glasses. I commend Dr Foss for all the dedication he puts into helping this area & other countries to see better.
The staff was very friendly. Dr. Wonderling was amazing! She explained everything, she was quick and efficient. And I love how up to date they are with technology. Overall, just a great office.
My visit was great! It was the first time I had my eyes looked at, so I was a little nervous. The staff was very personal and friendly which made me feel right at home! I would recommend Family Vision Center to everyone!
I absolutely love the staff at Family Vision Center! They are always so friendly, helpful, professional, and thorough. Thank goodness for Dr. Jessica Puls! During my annual exam, she noticed an issue that has been causing severe headaches for me and now after various medical appointments throughout the year and countless medications, I am on the path to feeling better!
Dr. Wonderling and Dr. Foss at Family Vision Center exceed expectations in patient care. Their knowledge and expertise are exceptional. They use cutting edge technology and state of the art equipment which mean so much to me since glaucoma runs in my family. The staff at Family Vision Center is always so friendly. My kids, husband and I highly recommend Family Vision Center.
Hello, my name is Chee Chang, Ive recently went to Family Vision Center. I really appreciated my time there, as for the people are very nice and very helpful. Thing do not goes as that fast, it pretty fast and easy. Family Vision Center also has great offer to hand out to patients. I really recommend other going there too :D
I have been wearing glasses for awhile but this is the first pair I have been able to wear all day. The staff helped pick out the right fit, listened to all of my requests, and created the perfect glasses for me. Thank you!
I have been a patient of Dr. Foss for over 30 years. We were told about him, for our son who was failing in school. He needed vision therapy and we watched our son passing in his classes. When my husband saw how thorough an exam he gave we all started to go to him. On an emergency basis saw Dr. Wonderling and she was great. She went the extra mile to give me quality care. I highly recommend their vision center. They keep current with vision care.
I have been impressed with the quality of care and thoroughness of eye exams at Family Vision Center. As a teacher, I recommend Family Vision Center to my parents of kids who are having a difficult time seeing or struggling in school. As a parent, I appreciate the time each of the doctors spends with us explaining what is going on. My youngest sees Dr. Wonderling on a regular basis. She has been a blessing to us! She thinks outside the box and uses her vast training to help each child individually, not just what the textbook says should be done. Even the optical staff helped us pick out the cutest glasses for a little girl that people stop us everywhere to give us compliments on how great they look on her. We always tell them where we got them! I wont trust my childrens eyesight to any other place!
I have gone to Family Vision Center for years. It is the best in town. So convenient. Great prices. Everyone is so helpful and friendly. I recommend it to everyone.
My recent visit to Family Vision came after a long struggle for years needing glasses and putting it off. I was so pleased to have the help and knowledge to get all my questions answered. Together the doctor and I came up with a plan for glasses that fits my lifestyle 100% and completely took away the anxiety I had. Great friendly staff and Im looking forward to seeing much better !! Thanks Family Vision and Dr. Wonderling !
What a great experience! I loved how thorough they were with my eye exam and that they are a leader in the area with the level of their technology. I not only felt like I had comprehensive eye exam, but I learned much more about the health of my eyes.
I was very happy and impressed by Dr. Wonderling and staff and the overall efficiency and excellent customer service at the office. The doctor was warm and funny and very good with my son and explained things very clearly. Ive already made appointments for myself and daughter and would highly recommend this practice. Thank you!
I have been seeing Dr. Richard Foss at the Family Vision Center in La Crosse, WI for a number of years and Im very pleased with his care. Family Vision has the most up to date equipment and its wonderful not having to have my eyes dilated for my eye exam.Make an appointment with Dr. Foss or the other doctors in the office and I know you will be as pleased as I am with their care and their support staff..
My wife and I just started seeing an Eye Doctor. We both recommend going to Family Vision on Mormon Coulee Road, LaCrosse, Wisconsin. They were very friendly and answered any questions we may have asked. A great place to go. Thanks
The best eye care in the La Crosse area. Professional friendly service. Was a customer 17 years ago and this was the first phone call I made for an appointment when an insurance change allowed me to return.
Kyle was fantastic. I just arrived in town on business and my glasses were broke. He had me in and out of here in five minutes and gave me a great deal as well.This is the kind of customer service I like to strive for!!
I have been a patient of the Family Vision center for over 30 years. The care I have received from the doctors and staff has always been exemplary. Now that Dr. Richard has been taking it easy and enjoying his free time I have had the pleasure of dealing with Dr. Ann Wonderful Wonderling. Her enthusiasm and professionalism is top flight.
Every time I visit the Family Vision Center, I am reminded how fortunate I am to have found such a caring, knowledgeable, and easy to work with eye care team. From the front desk to the eye exams and back out to searching for new specs, every person there truly cares about patient satisfaction and patient health.
Always up on the latest technology and newest research and treatments. I have gone here since I was a child, and now being my 2 year old son for his astigmatism. Plain kids lenses are included in frame purchase, which is great because kids eyes change so often. Just one more thing that proves they are in this for healthy vision and nothing more, which is refreshing in the medical industry!
Went to an eye doctor for the first time in a couple years and they made me feel at home. Great guest service, knowledgeable, and caring. I will be back for their services.
I have known Dr. Foss personally and professionally for years. He has always provided our family with top quality eye care. I would not go anywhere else.
Professional, friendly and very thorough. I have been seeing Dr Foss for a long time and he is definitely my top choice for taking care of my vision.
The doctors and staff are wonderful. They take care of our family of 5.
The customer service here is excellent! The doctor and staff took the time to explain things. Im very happy with the Family Vision Center.
They are the clear choice in selection, price and incredible customer service.
In my opinion theyre the best in their business in La Crosse. Wonderful, friendly doctors and staff. Wide range of frames and lens options.
Having been a patient for over 30 years, I am amazed at the constant updates that the Family Vision Center puts in place. They have tracked my progress, watched out for high pressure to catch any glaucoma early, and have kept up with my needs re: bifocal lenses and new prescriptions. I was getting horrible eye pain and headaches and was referred to Vision Therapy where I learned how to retrain my eyes to see better. I almost never have headaches anymore and they have allowed me to keep the tools I need to do routine maintenance. Dr. Foss and his entire staff are fantastic!
Appointment was fast and very thorough. Staff was very friendly. Great selection of eyewear! I will be back!
I broke my glasses and got right in for an exam. Was quick and picked out new glasses and the gal even fixed my old ones. Couldnt be happier!
Absolutely amazing, so kind, so patient, will definitely be coming back!
Knowlebgable doctors that are courteous and want to make sure you understand everything said and done before you leave.
The Family Vision Center is wonderful, staff is very courteous and accommodating. My family has been going there for many years and plan to continue for years to come. Thank you!!
Excellent experience! The facility is state of the art, the staff is very friendly and Dr. Dustin Cherney was very knowledgeable, kind and friendly and appears to actually care about you!
Great service. Professional. Friendly. Latest in technology. Highly recommend.
I am very, very happy with my experience at Family Vision Center. I (and my eyes) are grateful for my accurate, helpful, and comfortable visit. My exam resulted in a new prescription that feels very correct, and I can already tell that my overall well-being is improved through clearer vision. Dr. Wonderling and all of the staff were very instrumental in providing quality and intuitive care.As I am particular about style for eyeglasses and have a limited budget, I was concerned about finding new frames that I would love and feel ok spending the money on. After explaining what I was looking for to the eyeglass professional, he was extremely knowledgeable and helped me find a near perfect match that he ordered in. (After matching the style with one they already had in house, he suggested the frames may come in a varying color closer to what I was looking for that he could order in.) Ordering them required no stipulation- I could simply come back when they arrived, try them out, and decide from there. They were an instant yes!During the couple days in between ordering them and going back to try them out, I shopped around for frames at nearly every other eyeglass shop in town. Not only did I not find anything I really liked; but the assistance was incomparable to that of Family Vision Center, and I found that prices on frames and lenses were definitely not less. Though I ended up spending more than I originally hoped to on frames, I realize that it was so worth it for having glasses I love to wear and buying them from a business that has true intentions on providing an excellent service just for you.I sincerely recommend Family Vision Center to anyone looking for eye care in the La Crosse and surrounding area!
Dr. Foss is excellent! He has been tracking the progress of my eyes (I have the markers for macular degereration), and I absolutely trust him to give me the best care possible.
Friendly. knowledgeable, helpful staff. Superb eye care!
I been going to them 17 and a1/2 years.The staff are great.
Having gone to Gunderson to have my eyes checked in the past, I would tell anyone that reads this to switch to Family Vision Center. I worked with five team members and they all were real pros. They gave me options on the tests they were doing .Thank you, 5 Stars!!
I have been with Family Vision Center for many year, very happy with the professional care that they give to me as a patients.
I have been going to Family Vision Center since I got my first pair of glasses in 3rd grade. Now my daughter is in 2nd grade and is in her 2nd year of having glasses. Both Dr. Foss and Dr. Wonderling are great and very thorough with their exams and the staff is very friendly and professional! My family highly recommends the Family Vision Center!!!!
If you are a bit of a tricky case like I am, this is the only place to go in the area. They will take all the time that is needed with you and even experiment a little until you have just what you have the best possible solution to your issue.
Family Vision Center is a very friendly place to go. I feel I was treated very good and I would highly recommend them.
Ive been going to Dtr Foss & Dtr Wonderling for many years. My son has also worked successfully with Dtr Wonderling thru the Vision Therapy program for issues caused by Concussions. They are warm, friendly and down to earth. They are helpful & give you options to find the best fit for each person. I know that my familys eyesight is in very capable hands. Frames & lens are resonable & insurance coverage is explained very well & very easy to understand. HIGHLY recommend!!!
Great place for eye care. Ive been going there for years.
Great professional and friendly eye care with our latest visit at Family Vision Center with Dr Walter. Thank you!
Dr. Ann and her crew are amazing!!