Well stocked. Very helpful and attentive.

The worst Verizon store ever!The phones on display were not in stock and the salesman comes out w/ a phone in a box and says this is similar to the phone you want. I asked can I see it?He said, Not till you buy it!WOW 😲😳Dont waste your time or breath walking into this store!I will drive to the next the next town up in Live Oak. It may cost me more time and fuel, I hope I find a better service team!

The store front is fine but just be cautious we pay $360 a month and literally can’t use any data or send iMessages half the time and calls always get dropped. I have spoken to many MANY techs and every time it’s ends with well I’m not sure I’m sorry. No solution. Phone Service has just gotten horrible. Just for warning. And for no one from the company to even care enough to try and fix the issue is just ridiculous.

Purchased a new phone and new phone service everything was great happy with my phone had to call customer service when I got home to have them you know make it work cuz the data wasnt on but overall the lady on the phone through tech support did a great job.

Answered my questions on what l needed to know, very helpful.

You must be kidding me! Verizon you dont even deserve 1 star. You get as much help in the store as you get from this agency by telephone. NONE! I have been paying insurance for years and they are looking at my account and couldnt tell me the deductible or how to replace the phone. Here is a brochure. Seriously!!! That was the last straw for me with this company that Ive paid for over 25 years. Refuse to help a customer because they wasnt receiving a commission. Horrible Customer Service with really BAD Phone and Internet Services in Lake City, FL. Signed, Lost A Loyal Customer.

4 employees on with me as the only customer. All they cared about was how many minutes until they closed. Told me they couldnt do anything more for me but i had 16 minutes to get to the other Verizon store before it closed.

The absolute worst experience Ive ever had at a Verizon store DO NOT GO to this branch. After the Verizon store open in 15 minutes late. I went to pay my bill in cash. Instead of apologizing for opening late. They are aggressive in telling me that I need a mask. To the point where the Manager, physically removed a barrier, an stood over me. Not six feet from. Came into my personal space making me feel physically scared, that the man was going to put his hands on me. I have never been so scared in a retail environment in my life. I honestly felt like he was going to put his hands on me. Then as I walked out one of the employees called me stupid. For just wanting to pay my bill.

Your employees were very helpful.

Fast service, got me in got me out, got what I needed perfect for what I wanted at a decent price out the door. Serious customer service Justin the goat was awesome thank you.

Was take care of. And didnt even have to get out the car since Im handicapped

They love to sell you stuff but anything else good luck they should just replace All The workers with a phone vending machine. Would be much more cost effective and better service.

Employees dont care if you stay with the company or not and they have absolutely no stock neither go to another Verizon store or change companies

A necessary evil...good for sales but not as helpful with service, didnt care to wear a mask just to use payment kiosk...

They were very helpful to me..And they were very nice to me...

I absolutely 💯love verizon...they are the top of the top when it comes to service and mostly Customer service...lol

This is twice i have went to this store and had to leave do to the employes being rude to me and my family. But thats ok because mobile mana got my business.

Worst customer service EVER!!!! Would not chose this store if it was the last store on earth. After telling the customer that there is nothing they can do...they assure they are doing all they can... when they are only in service to Verizon. Not willing to work through serious issues. If I had a real choice of carriers vs. customer service representations, I would use verizon service without ever speaking anyone in this store. Very aggressive when you dont accept their answer. Very dismissive of the customers real problem. I would NEVER recommend this store!! You have been warned.

I have been a customer for at least 10 yrs. Knowledgeable staff

Wish I could give 0 stars. Terrible customer service.

Overall it was a friendly environment. You do have to wear a mask and have an appointment for a lot of stuff in the store for your account. But I did not get the help I expected with the unexplained charges on my account. That was a disappointment. They basically could not help me due to the account information being false.!!??

Do yourself a favor and go to the Verizon by Publix. They are eager to help and friendly. You will receive none of that at this store. Matt is the only person I’ve dealt with who cared about his customers, and unfortunately, he is no longer working at the store.

They always help me no matter what stupid question I have.

Bunch of kids working here

Friendly staff, ridiculous prices and staff is not trained in many services and credits offered.

It sucks no service and I had good service last year

Service is wonderful. Brandon took amazing care of us and saved us money

Worst customer service ever I’ve had Verizon phone for 25 years don’t go to the Lake city store by krisplash pools young lady was very rude would not help with anything

Staff was not friendly, not helpful. I will never go there again

Asked a quick question, got a quick answer.

This place is the best! Everytime I go there, the people are so helpful, I like to deal with Chris that works there, I was looking for a wireless charger and he said that he had just what I needed and he was right! He even found out that it was on sale! Thanks again Verizon

Very helpful service

Thank you for DELETING EVERYTHING on my phone.Literally WORST experience of my entire life.I will be suing this store. Train your employees. I lost everything on my phone because your employee had no idea what he was doing. I lost all my data from the past year because I was dumb enough to trust your stupid employee.

I moved to the area a year ago. Every time I enter this store I want to change my service. Rude no personality people in there . Have not gotten help from them its go on line and chat there. Chat there refered me to the store. They have trigered un wanted not requested password changes each visit.

Got to store 15 minutes before closing to add a line. The first guy didnt add my plan before starting my new phone, so he had to restart the process(by then its after closing), so he recommended that we come back tomorrow because he has things to do. First experience with this type of customer service here at this location. Luckily another salesman was able to step in and complete the sale for the phone. Just horrible customer service.

Best customer service for a cell phone company. They are eager to help you as soon as you open the door. I was in there 2 days ago and Justin young was so kind and knew the product so well So I suggest if Want to feel that youre being listen to and have the products explained ask for Justin.

Anyone know the DM of this location? Would really like to speak with him or her, thanks!

Sara is a wonderful employee. Everytime I walk in the door and she is there, she is fast to acknowledge and accommodate my needs. She is very knowledgeable on both the products and anticipating the customers needs. If you ever have questions and need an honest review about a product, without feeling pushed into buying something you dont need, I highly recommend visiting this location and asking for Sara.

Excellent customer service

The manager was great a good customer service show me all the new phones they have in stock

Sara is amazing. And cares about her customers. Thank you

Brandon did an outstanding job helping my wife pick out the perfect phone for her..

Verizon has disappointed me with service, would not recommend a Orbit phone, have had to replace for another fee again!

For me it is always been a great place to go to buy things. The help is good theyre very experienced, they are a very busy store at times so patience is needed sometimes. But when you get your service you will get good service.

I was assisted by Matthew. He was very professional and extremely knowledgeable. I always recommend Matthew to my friends. He is the best sales person at Verizon in Lake City. He is a straight shooter and will always treat you right.

Couldnt help me with a problem. More about selling you something than anything else. Bought HUB and couldnt use it on my vehicle and salesperson lied and entered wrong info.

I’m sitting in my truck outside the store typing this review. I would still be inside the store making a purchase if any of the 3-4 associates that were doing absolutely nothing had acknowledged me. No one asked if I needed help - which I did. They instead chose to stand around and bad mouth a customer that had just left and gossip about whatever else. 10-15-19 5:15pm

Not really any help at all asked questions about charges on my bill. They say I have to call Verizon to get the answers. Theyre not there to help theyre just there to con you into keeping a contract with them & keep you locked in. Oh dont buy the hum didnt like and it didnt work like they say . Oh paid 40 promo no body said anything about a 2 year contract.It works so bad that I bought out the contract over 200 something dollars + the 40 promoBIG JOKE HUM THIS YES I GOT HOSEDI PAID FOR THAT MISTAKE.WATCH THE SLICK TALKING SALES PPLS

So not gonna lie. This was the best experience I have ever had in a cell phone store. Im 22 and have a young looking face so most people dont take me to serious, but right when I walked in Daniel came right up to me and began helping me from the start. I was looking to change services and get a new phone, he showed me exactly what I was looking for and was fun to be around the entire time. Nothing felt forced or mechanical, he was a swell guy who helped me figure out how to setup a plan. So I ended up getting the S8 phone and have been very happy with it, he even put the case on my phone for me! Not alot of places do that for you. Hes the reason I switched to Verizon and am now going to stay with them! Thanks Daniel!

Making people (with kids) stand outside in Florida heat with masks on is absolutely insane. This particular Verizon Store has gone extremely downhill on their customer service.

The staff was very helpful and polite. As soon as I walked in I was greeted and someone assisted me with 5 minutes. The associate helping me even tried to save me money on my monthly bill..... he couldnt but he looked.

Hade no stock of inventory of phone or tablets

Thanks to Brandon, this has to be the most helpful visit to Verizon that I have made in the 20+ years I have been doing with them. Not everyone, especially older people, are good with do it yourself - online customer service!

The girl who was helping us was very nice at first. But God forbid you and your husband have to step outside and discuss dumping $2000 in phones a bill for $250 a month. When we come back inside she was clearly bothered that we decided to go with just 1 phone instead of 3. We got nothing but eye rolls and an attitude at that point.

Matthew was great. He helped my dad get an easy to use flip phone.

Very friendly staff with a pretty good selection of items. Interior is clean and organized. Prices feel a little high compared with their competitors. Best to call technical support for problems as staff are not very technical.

Quick. Excellent customer service. Got what we came for. Easiest errand all day

Just start this off with this was the worst customer service I ever experienced. My phone which I have had for 3 weeks caught started melting when I plugged it in and sparking right next to my sons face at that. I out of reflex dropped the phone and there is now damage on the phone and they refuse to cover it . Ive explained this to corporate and the retailers. The worst part is at this store the representative I was speaking to cut me off when I asked about a warranty and I showed him the phone and he immediately hands it back says he cant help me and walks away. I have service with Verizon on 5 Devices and will stop doing service with them and so in my family after this is absolutely horrible customer service. Will be contacting my lawyer soon enough about the heartlessness of this company as they could care less about the possible damage that my son could have had.

Nice 4G.

Good place and people seam to be honest. Brandon helped me with a jetpack. I was prepared to buy the high priced 1. He explained that I really didnt need it.

Helpful staff, got me in and out with my new phone setup

Went in due to the wall charger for my new pixel2 wouldnt work. Didnt have to wait much at all for a rep to come assist me. They checked the charger from their end, didnt work, apologized for the inconvenience it caused me, and replaced it with a new charger at no cost. Nice and friendly. That is one of the reasons I am with Verizon to this day. Great customer service!

Good service. Some of the sales people have been there for a while so that favors repeat customers and quality care.

Service was great the gentleman was nice and polite and in help me like I asked and thank you

Horrible service. I was put in que to purchase a phone case while an employee stood around doing nothing. This was the most absurd thing I have ever seen. I walked out and wont be back.

Very busy store. Needs more staff. Got the HUM device and doesnt hold a charge. Other than that, Verizon as a cell carrier is fantastic!

Had to go online and resolve an issue that could have been taken care of at the store,in the past I have had excellent customer service not sure what is wrong now

Always friendly and professional staff. Willing to make your experience great.

They take care of issues that couldnt be resolved on the phone. I find working with verizon face to face is alot easier than working with them over the phone.

Horrible! The store is horrible! Don’t stand. Who did their items that they sell especially new phones. Don’t waste your time! Go out of town!

The staff wants to help, but they also want to sell u a brand new plan and phone. In the end, they couldnt answer my technical questions. And they will not sell you a Sim card by itself, Walmart will see you a Verizon Sim card, but they were out. Strange

Great Corporate Store, Definitely the Best Verizon Store in Town.Have been with Verizon for 10+ years and lived many places as I am a Consultant. This one is a Corporate Store and they are very friendly and can take care of you better than non-corporate ones in town.

PERFECT experience, Ms Sarah is the Best sales person there and the only one I will buy from at this store in Lake City

Verizon is terrible. Its always a problem with data or charges on my bill. Wish I could switch to att.

Great place Chris helped us out a lot with finding the right phone and plan for us

Very helpful and better then at&t.

Sara at Verizon was wonderful. Great customer service, Knowledge and great personality.

Justin was so helpful and gave my husband extra help

I Ike them they always willing to help. Very friendly and if you so that kind own something they will help you figure it out.

Probably the better Verizon store around. Also had a lot of inventory

Great store, Jonathan one of their salesman is awesome, very helpful and I will only bring my business there to him, he is always helpful with any of my needs, will definitely being doing business here in the future....

Love the coverage selections I just wish they would come up with a unlimited reasonably priced plan

Great store staff very helpful and friendly. Live Verizon

I found plenty of service professionals with all the knowledge to solve all my problems quickly.

Came in for an upgrade, staff was pushy, just rushed through things on your phone, never explaining fully. Female staff interrupted on our return visit... very rude, talks down to you.The customer service dept ( people who work there) are not interested and Will Not help you if you are not there to buy something. Only interested in making money from sales. Not to mention rude as heck. My wife had other questions, He fixed one problem but only because I insisted. Very disappointed on how rude they were on our two visits. Wanted to have them put a plastic sheet on her phone and said sorry we are out. Also never mentioned insurance, didnt explain questions my wife had, just rude and wanted to get us out the door, and we never got a booklet explaining features of the phone, we like Verizon but will go to the nearest town instead of the rude people at Lake City location.

Like spinning in circles

Great store, awesome staff. This is a corporate location, skip the dealer stores in town.

Super friendly and helpful staff always tries to get u more for less

Good service overall. Didn’t get the latest deal but whatever.

Robert is the MAN! This locally owned franchise is the only store that I will visit even with a corporate store down the street. This store always helped me to get only what I needed and it was exactly what I needed.

Best Place for a New/Used Phone n Reliable

Was very good, We got what we need and was very pleased with the sevice.

Theyre better than all the other ones I found

I have gotten mine and my families last several phone from here and have always been treated well and had a great experience.

Its really friendly and they make sure to work with you and make you comfortable

Awesome experience with Matthpa...she was so friendly and helpful.

They are helpful not enough of people of hours no problem

Excellent guy helped for a nice while. Got my new Samsung S9 and was on my way 😊

Phone and plans are high. The 3 stars is for the great people working there.

Terrible customer service if you are not willing to upgrade or buy something. The kids there know less about Android than a 34 year old man. Do not let them touch your phone. The only ghing they know to do is a factory reset which erases everything. Better hope you pay exorbiant prices for the cloud. UNREAL!