This is just SOME of the damage they caused to my mustang!!! Nothing was properly done and now I have damage done to my car. I CANT DRIVE MY CAR AT ALL!!!!!There is scratches all over the back half of my car, the paint is chipped now, the black window sealant is all over my car on the window and on the paint of my car on the sides and on the trunk. The gasket between the window and trunk is now missing because the safelite tech didn’t put the gasket back because they didn’t have it and didn’t bother to tell us. The top part of the gasket on my window is so popped up it’s not even sealed down.We’ve called the Lansing Michigan location and even corporate many times to have the damages fixed by you guys but you guys keep avoiding our calls and emails. We were told to email photos in and haven’t got any response. I want my car rear window fixed properly and I want the damages and scratches fixed on my car. This is very unprofessional and I’ve devastated about my car being damaged and scratched up. The safelite technician was very unprofessional and when I pointed out the damage he did to my car all he said was “ oh sorry” and continued to work without even looking at what he did. I want someone from safelite to contact me and have my car fixed

Very disappointed in our results of a “windshield repair”. I had higher expectations from previous service requests. The technician was late (he did call to tell us, which is fine), he performed this repair in a misty rain without any elemental cover, he was very rushed, he performed this entire service in under 20 minutes, and unprofessional in asking us to give him a 5 star rating or he doesn’t receive his commission. The repair has air bubble lines in it and does not look correct. I then did some research and found someone local who has been a windshield repair tech for 40 years tell me that there where multiple steps not done properly causing this to look the way it does. The cloudiness, the air bubble waves, and the lack of resin gap fill in. He told me it was definitely rushed, and done by someone who was either very inexperienced and or trained improperly on techniques. I reached out to my insurance company for answers who told me call safelite, which I did. Only to be told that they can only replace the windshield now at the total cost of my deductible. I’m sorry, but this happened because someone failed to do their job correctly. And now I have to pay the price for their neglect. So for those reading this review and are considering using safelite to “fix” a chip. Be aware or ask a lot of questions before the technician gets started on your vehicle and make sure that they have the experience, aptitude, and proper amount of time to start and finish the job without being rushed. There’s clearly no going back once the repair is done incorrectly. And as for this life long customer. I have to go somewhere else now because I cannot trust you with my repair needs. (The photos are a before and after representation)

They ate super helpful. Very courteous.

Cory did an excellent job. He was very outgoing and polite as well. Highly recommended.

Really happy with the service I received from SafeLite! My technician Steven was super professional, kind and knowledgeable, and kept me updated about when he would arrive. I also called the number listed before my appointment to verify the windshield being installed was acoustic, and that person answered all my questions quickly as well. All in all, great experience with SafeLite, would definitely use them again!

This place is great! Couldnt get my car in on same day as incident. But, wrapped it for me so I could drive my car and not miss any more work. Brought my car in for repairs told would take about 2 hrs. Only took at the most 45 min. Great business!

From the time I scheduled the appointment until I picked up my car, it was all simple. The technician called me several times before and after. My windshield was replaced and so far, so good!!

The technician was friendly and explained the procedure as he performed it. Very informative and much appreciated. Excellent service.

Safelite was recommended through my insurance company and they did not disappoint! Super professional and on time. Did a great job! Shout.out to Steven for a job well done. I will reccomend you to everyone!!!

Friendly people, very professional. quick service

Fantastic professional and friendly service. On time and Frank did a tremendous job replacing my windshield.

Ive always use Safelite for cracks/chiped windshield. Easy to schedule, good work.

I came here to get my windshield fixed, estimated to about $350 but when I got my vehicle back it wouldnt start. I was told it was a rear fuse block and its a terrible coincidence and could happen at any moment but in actuality I got my vehicle inspected two days prior and it was a good for another year. Then they had their technician come check it out and once again COINCIDENTALLY he could fix it TODAY for about $400.... I know the car business is a shady place, especially for women. But do you smell a lawsuit?

The work done was great, but the person at the counter sucked with a real attitude problem. I hate to be that person but it was only me and another person there and we just happened to be both African American and he was very disrespectful.

The Lansing shop is so unprofessional, I schedule a Saturday appointment and two days before they call and leave a message saying they don’t have staff that day and to reschedule. Tried to call back and phone was off the hook. Reschedule again for a Saturday the same thing. Seems like Saturday service is not available at this shop even though they have open time slots. So reschedule for mobile service and while the tech did call, he was 45 minutes past the appointment window, though it’s not his fault because I think they don’t have enough staff. Then his equipment broke, and he could not fix it, so someone would call me to reschedule. Of course no one called just reschedule for a time that was not convenient for me. Due to there lack of professionalism I wrote this review, complained to corporate and my insurance. I will be taking my business somewhere else and everyone else should as well.

Troy and Steve were great! Absolutely great staff and communication was nothing short but excellent!They made me feel safe and valued as a customer. Highly recommend this establishment for windshield fixes and repairs!

3 x, and they cant still get a windshield that has no imporfections . Still working with them to get a good windshield as they are the only ones that deal with are insurance...not happy !

Love Safelite. Have had several windshields replaced by them and have never had any issues at all!

This company has workers that are very unprofessional. They got stuck in the road and laughed while not letting any car by. We live on a dead end road and I ants to speak to a manger. It seems impossible. I would never use this company very rude and unprofessional.

Would not recommend if you have the option. My insurance directed me here after filing a claim and they pushed back my appointment twice (over two weeks of time) and quoted me a higher price than the original. Despite all that I tried to drop off my car in the morning but was told that the drop off time was actually an appointment so because I was 15 minutes late theyd be pushing it back another week. Called another place in Lansing that got it fixed in two days for a cheaper price, clearer system and 100% friendlier. Shop elsewhere.

I explained that I was not satisfied with the chip repair and was just told it was fine. Less than a week away the crack completely went accross my windshield. I call and spoke with Troy and got nothing but sorry maam we did tell u this could happen. The chip was there for more than a year. Now I have to replace a whole windshield.

Easy process, thank you

They were Awesome, I will spread the word.

NEVER any appointments available- in store or mobile shop.

Replacement was fine. Tech did a good job. Getting my insurance verified took way too long. I had to reschedule twice while waiting for them. I had to call them to get it straightened out. But I am happy with the work that was done. Would use them again.

Tried to get service at my business and was told only full replacement is done on site. It was a chip repair, so I scheduled the soonest appointment which was 10 days out. I called around and Henderson Glass would repair same day while I waited. Trying to be courteous, I called to cancel my future appointment with Safelite Lansing. After waiting on hold 13 minutes at their call center, Lansing NEVER BOOKED MY APPOINTMENT. Go to Henderson Glass instead. Henderson Glass was wonderful and efficient.

Hassle trying to talk to a actual person and super high quote

Came early, finished quickly and looks amazing! Very satisfied

The crack spread less than a month after it was filled.

Work was done fast and accurately. Had to have a recalibration of forward facing radar / camera. I was worried that it wouldnt be done as quality as the dealership, but it seems perfect. No issues to complain about. Appointment online, and no surprises.

Troy was extremely helpful. The online system was giving me problems and he was able to get me scheduled even though it was not going to be at his facility.

I was at Safelite in Lansing, Mi. Had Dylan was whom replaced the front window of my Versa. He was quick replacing window, explain in detail, good eye contact with consumer. Overall he was great. I will recommend this Safelite location to my friends.

*If you cant find the store, just go to Paradise motors, and youll see Safelight in the back row. Either their address is bad, or Google Maps needs to fix something.Service is five stars. Best prices around (I checked), super fast service, and there was no pressure on up selling anything in person. My new windshield took a little over an hour to install, was told how to make sure it stays sealed, and went on with my day.Three stars because its absolutely impossible to call the store. I sat on hold for thirty minutes three separate times because as far as I can tell, the only numbers go to corporate call centers, and thats just not fun. I ended up going in person to ask a couple questions, and all was well. Also, your GPS will take you to some apartment complex behind the store, and is impossible to get to. Hence my header.That said, Id still recommend them to anyone who needs a windshield. Great staff, great prices (relatively), great turn around time, and great service.

Great job on the tires

Technical came right to my door and replaced my windshield in less that an hour. No hassle and no hidden fees, Im a customer for life.

I chose to go to them for the installation in case the weather wasnt great. They estimated the time 1.5 to 2 hours and they had me on my way a little over an hour later! Woman at the front desk was very pleasant and told me to make myself at home. Its been almost a week and so far so good. Def recommend them, was the cheapest option and worked great!

I scheduled my appointment through my auto insurance carrier, I spoke with Safelite Auto Glass rep who confirmed that I was going to be taken care of, they were coming to my home on Saturday between the agreed upon scheduled window. I even received the confirmation that it was assigned to the tech named “Jack”...I waited and wasted an entire day for a rep that didn’t show up or even send a text or call saying he couldn’t make the appointment. I called them back on Monday, They scheduled me right way, however, they ordered the wrong accessory parts for the windshield. I told it will take anywhere from 3 to 5 days for the parts to come from the warehouse. The only silver lining in the whole debacle, is the staff was extremely apologetic, they waived my small glass deductible and they are doing to their best to correct the problem.Thank You

I brought my SUV in to these guys to have a stone chip in my windshield fixed. Russ and Bill helped me out, and they were both very personable and helpful. I couldnt be happier with the service I received. I was told the repair would be 30-45 minutes and they were much faster than that. I would have no problem recommending others to use them for their auto glass needs.

The technician was on time and timely. Finished the work in an hour and vacuumed my vehicle as well. I noticed an air leak in the lower, passenger side two days later. Had to call to reschedule a second appt but they said air leaks are common between 7 days of the replacement. We shall see...

Quick, friendly service and it was nice that they took the time to explain what they were going to do to my windshield.

William did a great job fixing the crack on my windshield. He called and made arrangements to come to my work site. Was friendly and convenient service! Also, he vacuumed out my car and submitted invoice to my insurance.

Did great work replacing my windshield. Found the root causes of my cracks (rust around windshield) and recommended an excellent body shop (Capital City body shop) to fix properly. Worked with the body shop to make the experience seamless. Also paid close attention to details, like replacing my parks and rec sticker with a new one. Highly recommend!

Really unprofessional and a huge inconvenience.

DO NOT DO BUSINESS with these clowns. Heres what theyll do to you, they did it to me.- They will be booked out a week or so and wont be able to fix a broken windshield in a timely fashion, so you will be stuck driving around with bad glass or need to use a different car.- They wont have your windshield available, so it will be about 10 days.- They will ask you to commit to having the vehicle available throughout a rather generic window, 12-5pm in my case.-They will ask you to provide a covered place in case of rain,hot sun, an outbreak of locusts, whatever. You will spend time making sure to have a spot available for them to work comfortably.- You will take time off work, arrange your schedule to accommodate them and then basically wait around half the day.- When the designated time window has already begun, they will call and tell you they are NOT COMING!- They will blame their system which apparently overbooks by design, somewhat like the airlines?- They will go directly to the option of screwing you instead of offering to perform the repair later in the same day. After all, their people dont want to be working, theys rather you wait another week or so and take another of your precious days to hang out waiting for them.- You will have wasted 10 days waiting plus a day off.It would be one thing if they called a few days in advance and rescheduled, but to wait until they are already supposed to be on site and then tell you they are not showing up is patently unacceptable. I do believe Ill be sending them a bill for my time. I damn sure will tell everyone I can what slimeballs they are.

Usually good service until this time. Appointment was scheduled for 2 weeks. Took the day off work to have windshield replaced but got a call two hours before the appointment time to say that they messed up the scheduling and wouldnt be able to make it. Oops, sorry. No consideration at all for my time.

They do a great job fixing chips. It is all but invisible. They were able to get my park stickers off when they had to replace the windshield on a different car. If (when) I need more work, I will definitely use their services again.

Great place to go for a damaged windshield. I had mine replaced it. All employees were friendly and professional. I decided to wait while the job is done. It took only a slightly more than an hour for a replacement. It has been just over a week and it seems they did a great job. One minor complain is that they used duck tape as a place holder. When I took the tape, it left sticky residues on both windshield and a car. Extra work needed from my side to remove them. Otherwise, I recommend this place for any windshield work you need.

Did a nice job replacing my back window in a fast and concise fashion

Extremely helpful stuff that helps you with all your needs and beyond

Friendly staff, fast service and reasonable prices!

Josh came to my home (very convenient), did an excellent repair, saved me money, and was very friendly. He cleaned all my windows and let me watch him fix the windshield. Ill definitely use Safelite if needed in the future!

These MF crazy . Got work done half price plus 2 dollars

A good place to have ur glass windows fix on ur car...

Took the afternoon off from work to ensure the tech could install my new windshield. He showed up with the wrong windshield and I was forced to reschedule for Monday afternoon and take more vacation time in the process. Would not recommend this service to others. Save yourself the time and just drop your vehicle off at the dealership.

Have a appt. The process was quick and painless

Quick and friendly

They did an excellent job of replacing the windshield on my 1999 Dodge Dakota R/T. Every place I called was higher priced, cheap aftermarket glass. Safelight beat all other prices with OE quality glass. 188.84$ installed in a hour with all new seals and trim pieces.

Got a much better price from Henderson Glass who was reffered by dealer.Saved almost $100 .

Safelite replaced my windshield in just under 45 minutes. The staff is knowledgeable and courteous. I highly recommend Safelite AutoGlass.

Spent 400 on a new windshield, cracked with in2 months do to shady craftsmanship. no chips, scratches or anything . after calling them back the would not stand behind there work.. buyer beware

Safelite will leave you vehicle broken.I had the windshield of my 2015 Cadillac CTS replaced. My vehicle has an ADAS system with a camera and sensor located behind the windshield. Safelite was unable to re-calibrate the system which left systems such as, adaptive cruise control non-functional. They claimed I had to go to dealership to have it re-calibrated. That was aggravating but as long as it gets fixed I am fine. The problem is the dealer discovered safelite messed up the installation of the windshield as the completely clear section of glass that is supposed to be in front of the camera was not properly aligned so the camera could not see in front of the car as it should be able to, which is why the system was giving an error. When I called safelite to explain there response was we put in OEM glass and that is your best bet sorry we cant do anything. This is unacceptable Safelite left my car broken. Safelite is an disreputable company stay far away.

Do not use this company for chip repair, looks worse now and is much larger then before the “repair”. Will be going elsewhere to see if it can be fixed properly.

Did an awsome job on my busted windshield.

I have to say that Steven went above and beyond. My Mechanic told me I needed my window replaced due to water pouring on my floor in the front of my car .. Steven did see a small problem and put a new window in but also advised me that the amount of water could be due to my sun roof.. after another rain he was right.. there was a drain hose that disconnected. I would have never know there could be such an issue that could occurre.. Thank you so much.. we are all fixed up and no more wet floor.. SOOO highly recommend this company and Steven.. 😀

Fantastic customer service by the receptionist and quick work done to fix the crack on my windshield. I was out of there in no time. Absolutely recommend to anyone who needs a windshield repair.

Really terrible communication. Make sure you confirm insurance and Safelight have fully communicated with each other well in advance of your appointment or they will tell you they cant show up after you have taken time off from work.

Ive gone there twice for stone chips in my windshield. I was not told they would be submitting a claim to my insurance...so now I have 2 claims on my insurance and my premium has gone up $500 a year!!....for a $120 repair!!I wont use safelite again.

I had scheduled an appointment for glass repair on a State Farm insurance claim. I had to wait a few days for the glass to be ordered which was fine. On the day of the appointment just before the arrival time I was called to say the new windshield had a broken part so they were not coming. The appointment was then rescheduled for the next day within a time range. 2 hours prior to that time range we were notified they were on their way to my home. I left an appointment and rushed home to meet the glass technician. When I arrived home I was notified that they were not coming at all, that now they were missing the proper clasps for the repair. My car is my office as I travel for business. The windshield has a crack that is almost the entire width long. Two appointments were canceled by Safelite so I had to make other arrangements for repairs with another company. We have utilized Safelite services numerous times in the past. We did not even get an apology for the lack of service and inconvenience. Quite annoying.

Excellent staff... excellent service

Absolutely dont go to this place they are a rip off I called 2 places on 2 windshields The Glass Doctor was $209 on 1- F-150 Satelite is $389.00. Glass Doctor for my 2010 Chevy 2500HD $220 safelite $279.00 + Shipping and handling tax and some other fees. Completely ripping people off

Very nice technician. He explained everything and answered all my questions. He even cleaned my windshield after he was done fixing the crack.

Easy online scheduling and quick service. My windshield replacement took less than an hour.

3 windshields and 8 trips later still had a poorly installed windshield. Stopped talking with the shop and contacted their corporate line. After 3 weeks corporate authorized me to find a local glass place and have them install a new windshield at Safelites cost. Went to Henderson glass and before I could tell them the story, the manager looked at the windshield and said this is incorrectly installed. When Henderson installed the windshield the 1 time it was flawless. Now Im dealing with Safelite to get my ruined interior fixed.... Well see how that goes.

Excellent service from William and his team. Very professional and courteous.

I had two cars with chips that needed to be fixed and was not excited about the thought of having to make two separate appointment in order to get them both done. When I was asked if I would like the repairs done at my home I was over joyed. I was able to schedule both cars to be done the next day and at a time that was convenient for me. The technician from Safelite sent me a text when he was on his way and included in the text was his picture so I would know who he was when he arrived. With all the scammers out there, I loved this feature. He arrived on time, was very clean and professional. The job was done quickly and for the first time, I could not see the cracks after a fill. I thought he was kidding when he said my windows were done and he also vacuumed and washed all the windows but it was true. I will never use anyone else again.

I filed a claim with my insurance agency who hired Safelite. The next day Safelite contacted me because the claim didnt match the car that I was insured for. I straightened out this issue and set up a time. The morning they were scheduled to come, they called me to verify - they still had the wrong car, so I corrected them again. When they showed up, they brought the wrong windshield and I had to reschedule. When they finally did bring the correct windshield, a week after the original appointment, they did do a nice job with the installation.

Awesome bunch of people. Great service and did a wonderful job.

Keeton was a great help he made sure we knew he was sorry and to got everything together quickly and he was nice but the manager was an idiot he said we would have our truck back last night we had to leave it over night because the manager ordered the wrong part then when we go to get our truck today they had ordered the wrong colored part for our truck even through we were supposed to get the right colored part. In other words we will NOT be going back to safelite thank you so much for the inconvenience.

They can go to your house while youre at work. Make sure you have your phone on you that day though!

Going on 5 months and they still havent replaced the part they broke changing my windshield! Never ever call back like they promise everytime I try to get this fixed.

Great Quick service. Bill and staff keep up the great work.

Quick service and job done right

Did a great job.

Great experience. Excellent value. Free WiFi. Complimentary Vacuum. Highly Recommended.

Friendly service ...great communication

They diagnosed the problem quickly. It was a problem not related to replacement of glass and they did not charge. Highly recommend this business!

I had my windshield replaced there. They were very professional, quick, and I was happy with the quality of the job. I would do business with them again.

I had my 1988 Suburbans windshield replaced last week. I went online to Safelites site and it was extremely easy to find a windshield for this old truck! I was worried no one could do the job but they did it the next day. Showed up on time and the window looks perfect. Great people to do business with and the price was a very good value. Less than $200 including tax for a very old suburban ! Thank you for the terrific service. I also found a coupon by searching on google for safelite coupon codes and got $20 off! What a super value for a really old truck!

Awful communication. Took in a vehicle for a repair and left with something else broken.

Very friendly and professional. Estimate for time and money was accurate.

Stay away from this place. Replaced my windshield using this company and a week later my windshield cracked again from the same area. It was not a stone chip or any impact from outside object but due to the result of their work. Rather than investigate the impact they told me that I have to replace it again with no warranty offered. Bunch of cheaters!

Great service from the Safelite tech. Waiting area is uncomfortable.

Excellent work on Replacing side window glass and vaccum.Glass is Perfect.The WORST on keeping a Promise to replace a door handle plastic trim bezel that installer broke. He Stated safelite would replace it and would call when new part came it. Said the part crumbled trying to put it back in. NOT SO FAST. I had it checked afterwards, and Ford Dealer said glass installer must have snaped off the curved end during improper reinstalling method.Ford tech said it must have been bent way to much trying to snap it in the door panel. Ford advised remainder of broken piece IS solid.IN ADDITION on another issue,we had called in advance and Safelite said the Total bill for insurance claim was $***. We have a $100 deductable. Why pay only $100 deductable and have insurance pay only $** and have insurance rate maybe go up? So we said cancel claim and we will pay full amount ourselves. We informed installer of this upon arrive on repair day. He used the phone called someone and then Then Safelite said the NEW total wasmore, $***. His excuse, He said includes install fee and tax & material. But per my Insurance agent they were only making the claim bill $***. According to agent We were to pay $100 and Safelite Was only going to bill Insurance the $** includes the install,etc..Plus, they Should have at least just said they could not get/replace the part and man up and knock some $ of our final invoice. No offer by them was made. Only said they would get a replacement part and call us. The installer even kept the broken piece. I said if he super glued it, it was acceptable, but he said the piece crumbled. He showed me the piece. It was SNAPED off, (Broken off). I saw it.

Safelite, will always give you what you expect.

Great price and service, was cheaper to have them come to me then it was to drop truck off at other glass shop . Tech was very professional and answered all my questions without missing a beat .

Best place ever.

Didnt honor appointment so got windshield replaced at Glass Doctor for less money and while I waited!

Fast and efficient, professional services.

Never get Corey, rudest service person ever. Made me cry and made a joke about the addicent my husband was in that smashed our window. Then just left no giving us a sorry or advice.

I took the time to meet the technician at my home and he didnt complete the work because noone would answer the phone in the office. This apparently happened often.