Well I must say your service advisor Rogelio is a prime example of customer service excellence. From the time I pulled in he acknowledged me. He then greeted me and proceeded to ask about my concerns for my vehicle. He constantly kept me updated without me having to look for him and even got me a complimentary car wash which was a bonus. Rogelio needs to be promoted to a position where he can teach others about how important customer service is because he has mastered it. Because of the wonderful experience I have received I will recommend all of my millions of followers to come do business at Phillips Chevrolet in Lansing

I have had a bankruptcy under my credit report and wasn’t sure if I will be able to get a car. Michael Stramaglia at Phillips Chevrolet in Lansing IL made it happen! He was very kind and was given me the best deals for me, he was not just selling me any car. He sold me the car that fits my needs. Truly another great experience at Phillips.

I have bought six vehicles here and have always had great services regardless of who the owners are. Phillips Chevy has professional agents and mechanics who explain everything they are doing or need to do. All the staff is friendly and knowledgeable.

This location is awesome.Go see Monty!! He made my day! Absolutely amazing customer service.. extremely helpful and patient.Monty took his time to ensure that I found the perfect car for me! Hes genuine and caring,I literally felt like I was with family. Hands down the best experience purchasing a vehicle! I Love my 2022 Chevy trailblazer! Thanks again Monty!!

If I could rate less than one star I would. I bought a 2020 Equinox a year and a month ago. The engine light came on so I called. It started out fine but definitely did not end that way. I called to check on my car and Sean the assistant manager was not exactly rude but definitely was not helpful. He sounded bothered that I called. I had to ask questions regarding my vehicle instead of him simply explaining. Then not even 2 weeks later the light is on yet again. Why, well they changed the vacuum pump but didn’t bother checking the sensor. Again, Sean is rude and the manager Vince wasn’t much better. My light came on a third time. I requested a service advisor to call me. Well needless to say my call wasn’t returned. I won’t be back to purchase a vehicle.

The staff is always friendly. The service is excellent. They come out and explain to you exactly whats wont with your car and how theyre going to fix it. Off your car is in need of something they explain the part to you and show you exactly what the party is. Its always clean in there.

Awesome experience here Today at Phillips Chevrolet in Lansing! Go see Troy Ivory if you are looking for a great deal with awesome customer service

Monty Samad made the purchase of our 2020 Challenger easy, straight-forward, and trouble-free. We looked at several Dodge Challengers and Monty got us in the one we wanted. From the initial test drive, to the financing, to the completion of the sale Monty was patient, accommodating and professional.

Michael Dalton was helpful, delightful, honest and made my experience at Chevy in Lansing amazing. I would recommend coming to him if you’re looking for a car and good time.

My experience was excellent. The customer service was incredible. They were able to give me an appointment Trent the same day I called. unlike other Chevrolet dealers. My vehicle was serviced in a timely manner, and I was offered a discount for them. I travel a little bit to have my vehicle serviced at Phillips Chevrolet in Lansing to receive the phenomenal service they provide.

The people were friendly and willing to work with you. They took out the time to explain everything and answer all questions.

Richard was my service advisor. He kept me up to date on the services that were needed and made sure they were done as promised.

Very helpful & Getting me into a car that I much was in need thank you for your service !!

Dj sold me my first dream car What a great salesman!!

Things are getting much better! Everyone seems to be more receptive!

Not sure about our 1st salesman. Our car was ; brought in 2019 my wife birthday. Our family/friends that brought cars/truck from this dealership got free tickets to the auto show. we did not. I know it is late to complain. But thought I would put it out there.

The turnaround time was great! Unfortunately, I have to bring my vehicle back. Still having problems. However, I do believe in second chances. The team is great though!!!

Got a new suv for me and my babies from Monty. Experience was great thanks

Dealership took me in during recent mechanics strike in the Illinois region. They informed me it would take a little time to get to my vehicle. Within a few day they diagnosed my problems.They got me back on the road in record time. All staff involved were courteous and helpful. Thank you for your expertise in my time of need. CG.

My experience was outstanding! Monty was amazing!! He went above and beyond!! I came in with low expectations because I don’t trust car sale men but Monty change all of that! He was honest and patience with me through the whole process! He found me a car that I fell in love with and because of that I will be a customer for life!! Also David and Mike were great as well! Everyone customer service was awesome! Thanks so much for everything guys!

I had Eddie Sutton as my car guy and lemme just say he was a tremendous help. He found me a great car within budget for me and my family. Plus they even put the tags and registration on the car. They made me feel like a superstar would highly recommend them if looking for a great deal and good car. The team work displayed by the employees is incredible as well.

Donna was excellent to buy from. She was very polite, she was straight forward with me and made my purchase hassle free.Im satisfied with the experience and the car I purchased.Thank you.

I’ve been to both Phillips Chevy in Lansing and Phillips Chevy in Frankfort. They’ve both been amazing but Phillips Chevy in Lansing has Eric Pickett who helped me from the very beginning! It’s been smooth and easy and he is very patient especially with me a 21 year old who wanted a specific color, but Eric helped to change my mind.I really appreciate all the hard work and help he has provided me on my car search. I can’t say enough about the experience but the bottom line is if you are looking to buy a car go to Phillips Chevy and ask for ERIC!!! 20/10 recommend!

Mike S. was great he listened while we were on the phone. Then we got to the dealer and ka-pow it was great we talked it was like we were old friends. Got the paperwork done and we had our new car. Great experience.

My visit was pleasant and my service without any issues.

I started to to cancel my oil change because I had forgotten that I had another appointment at 2pm My appointment at the dealership was at 1pm, I got there at 12:45pm so I asked if you had a courtesy shuttle to take me home and my tech Manny said sure, I had to wait a little while for it to come back so going was fine it was the return trip, I received a email at 2:45pm stating that my Service was completed so I called service dept at 3pm for the shuttle to pick me up it seems service was so busy they could not answer the phone so it transferred to the office I spoke to Valerie about 3 or 4 times and the other young lady that was there once, by the time somebody came to get me it was 6pm. I would have thought that since Manny knew I took a courtesy shuttle home that once my oil change was completed on my truck he would have made sure to let the person driving the shuttle know that he needed to pick me back up. But obviously that wasnt a courtesy that he extended to me. So it took me from 3pm to 6pm to get a ride back there, and he didnt even apologize or took something off my bill for the inconvenience or my next oil change free, nothing. I was so upset by then, I will never ever take a shuttle from your dealership again if I come back, I came to your dealership because it was so close to me and your service was good since I started coming there, but with service that I just received Im not sure if Ill be back I wasted 3hours of my time. Never ever ever again.

My car was totaled and I needed to replace it. #ask4pickett when you visit Phillios chevy in lansing hw is better than the best.

Great Customer Service, no haggle, and personal care. GM is great! As for Mike Dalton.

The customer service was great ! I came in looking for a bigger car/suv and left with exactly what I wanted. Michael Dalton helped me and made my process fairly quick with no problems.

I love the technology to check in. And I feel they are prompt. However I scheduled service for fixing my trans and gate lift for my trunk. My oil was down to 8% and they never even mentioned it. No idea how they missed this detail.

I happened to be driving by Phillips Chevrolet looking for a RED CORVETTE . They had 2 on the lot the decision was fair and the sales person Micheal Dalton was very accommodating as well as Christina (manager) was absolutely GREAT to work with. I am very excited and PLEASED…. Thank youuuuu so much Mke.

Phillips Chevrolet was exceptionally helpful with getting me the vehicle I needed. Every member of the staff, has excellent communication with one another when it comes to getting what the customer needs. My salesperson Michael Dalton, was absolutely welcoming. I highly recommend this dealership if your searching for a vehicle

Wonderful experience with the dealership and salesman Michael Dalton. Very pleasant and knowledgeable with us and would purchase from him again

Wow- a commercial dealer that has actual commercial salespeople and inventory. Great staff - tried the GMC commercial dealer in Indiana and what a joke. I’ve never had salespeople talk more trash about other dealerships in my life. It’s pretty obvious there is some kind of local click at that store that think they control the world. Thanks to the Phillips store in Frankfort !

Just bought a truck with Nery Sandoval. He made the process so quick and easy! He is so great to deal with and he is willing to work to make it happen. We told him a number and he had it work as close to possible. So nice and professional! Would highly recommend him and coming here to get a vehicle!!!

Extremely Professional, and kind. I could not begin to express my services from Josh Packard😀!Hes a very honorable and understanding.Thank You Josh Packard for not making feel like a Senior Lady.Hes a Keeper!!!SincerelyPatricia F Walker

Micheal Dalton was very helpful in helping us find a vehicle we would enjoy. We came in with a couple we had found in an online search and found one we were happy with. And the price in the sticker was accurate and and not a phony bate and switch. Not all dealerships are equal.

Michael was great and made the car buying experience very smooth and easy! Definitely coming back when I’m in the market for a new car.

Im very pleased with the service Michael Stramaglia gave us in leasing our vehicle. Outstanding customer service and great attitude. Sold me on the car the first day checking it out. Great work

Bought a 2021 RST Tahoe with Mike Dalton and Cristina D on the sales desk. I came in wanting a certain rate and monthly payment and they achieved just that. Thank you guys love the truck.

Michael the salesman was very patient and understanding with us. Help us a great deal. Finally narrowed a vehicle and a purchase was made. Great job!

Sean and Jeremy were extremely helpful. Sean was very knowledgeable and knew exactly what was wrong and started on my car right away. Jeremy had awesome customer service when I was waiting for my car to get done. He checked on me Multiple times and made sure I was comfortable. First time at this location and I am appreciative of the service that was given.

Just want to say thank you for having a great employee Josh in your service department. Was a real service advisor and a great asset for your dealership. Hands down an I thank you for the help and your courtesy out reach.

Phillips Chevrolet of Lansing needs to work on their transparency when dealing with customers. I had to call quite a few times after I was told I was going to receive a call back to set up an appointment for my bumper replacement. Also, they’ve failed to complete my repairs on multiple occasions within the last 3 months. The most recent one being my passenger side air vent when I checked in my car on August 30th, 2021. All of these repairs were covered under my vehicle’s warranty.

Mike was amazing! Unfortunately I chose to get a car during the time of the chip shortage and had to wait for the car I wanted to come in. Throughout the entire process Mike kept me updated and helped me decide on the perfect SUV! He made this journey of finding the perfect car feel like a breeze and I’m super thankful to have him guide me through it!

Outstanding work with mike he got me the truck I wanted at the price I can afford thanks again mike ! Will be seeing you in the future

Donna is the best she sold me 3 brand new vehicles and always made sure I was satisfied with my purchase

Phil walked us through the whole process of purchasing a car. Test drive, finance options, and even delivered the car to my work. Top notch all the way.

They did what needed to be done just took a week and a half! The sales associate who was assigned to my vehicle was kinda cut and dry by telling me I didnt have a appointment but I was told I did hints the reason I got it towed the day they told me too! Needless to say speaking to the service manager personally was the best thing I couldve ever done! The associate promptly called me and kept me informed on all activities involved with my vehicle and mechanic working on my vehicle! SERVICE MANAGER WAS THE BOMB!

Awesome. Talked to Mike Stramaglia, sounded very courteous and willing to help us. We talked on the phone several times. Now we are at Phillips Chevy dealer In Lansing being taken care of by Mike S. So glad we are here

Michael Dalton was on the and waiting on us. He was also very familiar with the product he presented. Very professional. Sam was very friendly and negotiating skills were the greatest. He really won me over and I think I got the best deal with him. Love Phillips

Great people at Phillips! Helped me get just the car I wanted and helped to make it the right deal. Michael Dalton was great in sales.

Micheal was awesome and very knowledgeable. He showed us all of the features of the SUV. He was patient, thorough, and efficient with the paperwork.

This is second purchase from Pickett. My first truck was totalled so I returned to see my friend and he helped me again. #ask4pickett

The Manager Sean was very polite and knowledgeable, however, I DO NOT recommend anyone to have their vehicle serviced at this location. My vehicle has been back three times within 5 months for the same repairs. Each time my vehicle was diagnosed & the same codes appeared (so the repairs were covered under warranty). After repair other codes magically appeared which meant I had to spend additional dollars. I am very frustrated and I feel like I’m being yanked out of money.

Ryan Adams provided an amazing experience. Got me the truck I wanted and at an awesome price! Come check these guys out!

Third times a charm!! If you’re looking to purchase a new car I highly recommend coming to Monty!!! He’s very helpful and definitely knows what he’s doing! We couldn’t be happier with our purchase today and couldn’t be happier with all the help we received today! Come see Monty and Sam!!

Michael Stramaglia was a great help in finding me a car. I am a young new owner and Mike was willing to work with me. I appreciated all of his help. His helpful, nice, and supportive character is one that is impactful. I highly suggest using Mike for your car needs because he is willing to be there for you and will make your experience on the dealership one of the best! In the future, I will hope that Mike can assist me with my new car. :)

Great customer service, they sat with me patiently through out the entire process! Will recommend.

My experience With Michael Dalton was very good. I will highly recommend him to my family and friends. Thank you guys.

Our sales man Robert Cisneros was a great help!!! Thanks!! We are very happy!! With how things went.....

Michael Dalton and David Ramirez were extremely helpful in my search for an upgrade. They allowed me to get a great price for my new vehicle. I’m extremely happy with my purchase. They made sure I left happy. Kamani was also a great assistance.

Michael Dalton, is very personal and informative. Great personality and great sell person. Gets you in and out in a timely fashion.

Richard was so kind and he explained everything in detail. Unfortunately I couldnt afford to have my vehicle serviced this time but I do know from my previous experience that Phillips Chevy does impeccable work thats will I have recommended your company to friends and Family. The only thing that couldve been differently is if Phillips Chevy could help there customers who are truly in need.

Fast and friendly service. They could provide free coffee.

Manny was really nice, and I lost my phone in the shuttle. Everyone was very nice and help me retrieve it.

Appreciate the AMAZING CUSTOMER SERVICE by DJ & Cristina!!! Great People and GREAT Dealership

I’ve got to give credit where credit is due. First of all, have to thank Troy and Justin for the outstanding customer service, including Mike in finance and David as well. I had a great experience purchasing my z71, I had first went to advantage boilingbrook for a similar, cheaper older z71- and advantage was absolutely terrible. They definitely lost out on my business, but I’m glad because I got the best treatment, an excellent certified vehicle for a great price. I had to come back to get my front plate bracket installed and they took care of it quickly. Even the porters at Phillips Lansing are great. They’re all polite professional and don’t abuse cars like other porters do. Even the car washes are great, not half done or missing spots. Overall, send your business needs to Phillips Lansing and definitely ask for Troy! Thanks again for outstanding customer service and your ability to exceed customer expectations and professionalism.

Thank you for your help. Mike D helped us we had a total loss and needed another car in the house. Ww bought the 2019 Chevrolet equinox. We love the vehicle thank you.

Excellent service very helpful. My experience was very positive and professional. Im going to tell everyone I know to come here.

Michael was extremely helpful and knowledgeable during my experience. The whole team was GREAT! Will definitely buy from here again.

Great service and smooth sales transaction. Sam & Ryan were fantastic to work with and we couldnt be happier with the new Silverado.

Nery is a great worker and he made this process easy. I was having a bad day because I had just lost my car and he made quick. I really appreciate his work ethic and charm. The whole team was a vibe. I would recommend everyone to go there.

I’d like to leave a star rating for Michael Dalton, at Phillips Chevrolet. He was so helpful with assisting me with the sale of my vehicle, so patient and they gave me a great deal, especially being a single woman, it can be intimidating, but I felt so comfortable. I highly recommend their team. I look forward to working with Michael in the future.

Mr Monty Samad did an outstanding job getting us a great deal on a new sedan. Thanks Monty

I got a new Malibu from Monty. Thank you! I love it 😻

Eddie was definitely amazing. I told him what I was looking for and what I wanted was exactly what I got. Not only that the people in the dealership was very friendly.

I came in for oil change and get an estimate on my car and the young man Michael Dalton I was so impressed I dont know why I trust him but I did and he saw your car and I was very grateful I like the young lady and the other young lady too and I dont know their positions but everybody was kind to me and Im very grateful thank you.

Stop contacting me if your sales people have no clue what theyre talking about, and further insinuating that I have no clue what Im talking about. Do not contact me through 4 different people on my phone or emails. I simply called asking about your C8 corvette allocations and if you sell at MSRP. Initially a salesperson told me there was a mark up and then a day later told me there wasnt. I keep getting emails from someone from your dealer that are clearly designed to have information filled in but are missing the details. Another sales person called me today and tried to push something I didnt want onto me. He was absolutely clueless on the process of obtaining a C8 corvette. Do not treat your customers like idiots and expect them to pay your horrendous markups because you assume the customer has no clue whats going on with that specific vehicle.

Staff was professional and provided updates when needed during the repair process.I have never had a bad experience with the Lansing Phillips Chevrolet staff

I had the absolute best experience here! Between my salesman Monty and the general manager Justin Stubblefield they really worked hard to get what I wanted!!when I arrived I didn’t really see anything I wanted, but these two was so patient and kind they searched the other dealership until they found me what I liked and Monty drove us to Frankfort and got has just worked his magic!!I would recommend this place to anyone! Five star Hands down!! Thank you Justin and Monty you guys rock!!

Well 1st off Ill start with Nery Sandoval very patient amd very willing to understand what we wanted and was very Cooperative. From the beginning to the end he was awesome. He definitely made the process easy and helpful.If you need anything come by here and look for him.

I appreciate DJ for taking care of me and getting me in something real nice!

The team was very helpful and worked hard to get me a really good deal. They did not let me leave until I was satisfied with the trade in value of my vehicle. Phil D. was detailed in presenting the features in the car. I walked away feeling great about me purchase.

Thanks Mikes Stramaglia got me done like always I will be back next time. Thanks againHonesty does pay off Thanks for being up front

The Staff Member That Service Me Initially Was Very Non engaging upon My Initial Arrival..The Staff MemberWho Walked Me To The Cash Out WindowWas Much Better..Customer Service (Along) With Friendly Dispositions.. Real or PercievedTotally Matters.

Great service. Very helpful with everything we needed.

Thank you so much Shawn Breish for my new Traverse🙂

First owner of a 2022 Trailblazer at Phillips Chevrolet in Lansing! Special shout-out to Michael Stramaglia for helping me make this happen. I highly recommend this dealership and would 100% return. The staff is friendly and the process was easy!

Very impressed with the excellent workmanship on customer service and going the extra mile by washing my car and blessing me with free tire rotation.Another attentive helped me by getting my phone to work in my beautiful Traverse. Very impressed. Thank you so much.

DJ gave excellent customer service from start to finish! Very smooth process!

I had a great experience, Michael Dalton was friendly and warm. Explained everything I asked and needed to know. Hes an excellent asset too your business!

Great guy. Easy to work with. Made our day so easy. Helped me and my wife get the car we were looking for without a problem. Really recommend him to anyone looking to purchase a car.

I had the pleasure of working with Mr. Michael Stramaglia today at the Phillips Chevrolet Dealership in Lansing, Illinois. This particular dealer was not only friendly and efficient, but more importantly taking care of the clients needs. He was able to answer any and all of the questions that I had prepared. He took the time to explain everything that I needed to know. He was very thorough in his work. I would highly recommend this dealer if you are looking for a very smooth experience on your visit to getting a vehicle that you want and need!

Did a great job fixing my car. Took a little longer that expected, but I was told it was due to them being under staffed so I understood. They even cleaned my car for me. Nice touch!

New car dealership, sales staff not to pushy, just the taxes on everything

Mike is the man when it comes to closing on a great deal. Keep the work going and going. Thanks mike and I appreciate it 😉

Great customer service from my guy Monty. Very professional. Highly recommend

Todd Canning helped me with a new car. Came in for service on my old car that I purchased here too. Second purchase with Phillips! Todd was great! Super down to earth!! Highly recommend Todd! Super fast and easy!!

Workers were great. Explain information in detail and answered all questions.