Great little place. Very helpful and knowledgeable guys working there who help you with what you need for your car without charging an arm and a leg like dealerships do. I brought in my car to get the tire pressure sensors replaced, as the dealership said was needed, but these guys plugged it into their system, reset the code, and tested and found out the sensors were actually fine. They adjusted the pressure on my tires and sent me on my way, free of charge. Ill be back here again!

These guys are super honest and do quality work at a fair price. I had break and power steering work done and am very happy with jobs done

Had an amazing experience here. I was in a bind and only in EL for a few hours and needed to have a serious exhaust issue addressed on my daughter’s vehicle. They were closing at noon on Saturday and let me know that they couldn’t take a look until Monday morning. I decided to leave the vehicle and then my daughter could deal with the situation on Monday. They called me right before closing on Saturday and said they were able to diagnose the issue, made the fix and I could come pick it up. I asked how they were able to fit all that in before closing and was told that they understood the situation and that they know kids at MSU can have some sticky issues with their vehicles, when they’re away at school and always want to help them out when they can. I left town knowing my daughter’s car was safe and sound and never having a more positive automotive repair situation in my life. Thanks so much!!! MSU parents…this is the place!!!

Excellent service, super friendly and helpful staff. Was a great experience for an unexpected car repair.

They checked the brake lines and gave honest helpful advice with no charge. This is rare in todays world!

Super friendly staff. Went in for some engine trouble. Its running much better now.

Ted and George did our oil change today! They were friendly, informative, and definitely made me want to come back again! Prices are also great!

Loved my experience with Chris and the Tuffy team. I have a have a handicap accessible van that is always having muffler issues and can get pricey due to the custom work that goes into it. I was quoted $1100 by Midas whom Ive had work on my van for years. I was out the door at Tuffy for less than $750!!! Thank you for your integrity!!

Told me things were wrong with my car, things that arent there. They never even offered me to look under when they had my car up! Dont go there!

Tuffy always does great work and I dont take my car anywhere else for repairs. Chris, Jeff and the whole staff really take care of you.

To my great surprise: I was told by the West Saginaw Midas Muffler staff that I needed about $2000 in repairs which included a new muffler. So I figured get an inspection to replace the muffler from the Frandor Tuffy Muffler folks. Chris brought me in after the muffler inspection and I thought oh boy am I in for it. To my surprise, no repairs were needed. Chris and the mechanic provided a minor reinforcement of a few screws to attach my firewall without charge. Wow

Good people great service.

Chris, the manager and Terry(?), the mechanic that fixed my tire were so nice. I came on my lunch break and they made sure I was in and out in a timely manner. They were wonderful people and I will continue to go back as well as refer friends and family! Thanks guys for all your help!

Fantasic service and very quick. I would highly recommend, they are incredibly fair in the services.

It was my sister-in-law van had broken down, they did a very good job in Lansing. Thank you Tuffy Tire & Auto Service. Staff 👍👍👍👍👍

Would give zero stars if possible because:1. My car was ready for pick up, but Chris told me that one of the workers didnt want to fill out the paperwork so it delayed the pickup. The worker originally lied when he said they were still waiting on the parts for my car.2. Upon picking up my car it smelled of cigarettes (I dont smoke).3. Chris refused to release my car until he received payment and threatened to have someone rough me up if I decided to pay less. Not funny at all when youre only 100 pounds and had to put life on hold for about a week. I work at a hospital in a different city, if I didnt need to attend time sensitive commitments an hour away, I would have called the police.I have never met anyone so money hungry and unwilling to work with an insurance company. My insurance told that I would pay my deductible to the shop and my insurance would handle the rest, adjusting their estimates as long as they had a copy of the invoice. Tuffy told my insurance that they did not even have an email (yes in this day and age) and could not send them the invoice. This prevented my insurance from adjusting the check that would pay them. He went on a rant about how the insurance underestimated all the parts and only charged $90/hr for labor instead of the $114/hr. I offered to leave my credit card information in an attempt to give Tuffy some insurance and to pay for the difference after I get the invoice to my insurance, to which Chris responded with saying that it would be best to just charge my card $5000 instead of waiting for the insurance money.My insurance rep was forthcoming and stated that she has had multiple conversations with Chris, and despite the fact that Chris told the rep that her estimate was sufficient, he changed his tuned when I arrived and he demanded me to pay more. He refused to release my car until he received payment. I played the voicemail that my insurance rep left on my phone, proof that she had spoke to Chris about the agreement that I would just pay my deductible, and he begrudgedly lowered the cost by $400. But I still had to pay $1337, which is $837 more than I had expected. When I finally paid, he chuckled and bragged about how well we did in terms of profiting off my accident.My insurance company stated that they have never worked with such a technologically challenged company. On top of this, she stated that all the parts that Tuffy ordered had their own mark ups and they refused to lower their mark up. Chris told me $1200 for two refurbished rims for a Honda Accord was a steal...Anyone is better off towing their car to an official dealership, even if its across town to avoid such a nightmare of unprofessionalism. Both my insurance rep and I agreed that the encounter with Chris was unnecessarily unpleasant; he acted more like a bully instead of a manager.All of my friends and colleagues now know to stay away from this predatory repair shop. And I highly respect Progressive Insurance for being so patient and communicating so clearly via e-mails/texts throughout the whole process. They were even able to reimburse me for the extra that I had to pay out of pocket.

This is a great place with friendly, reasonable people who will give you an honest take on your car. Chris and his team wont steer you wrong.

Fixed my Chevy van in no time. I was really worried that the cost would be more than I could afford, buy they were able to fix it very inexpensively. Will be back!

After 3 years of service at this place, I can say once again the Chris and his crew take good care of me. Don did a great job on my brakes this time. As always Chris was helpful and gave me great advice, always reminding me about warranty deadlines, explaining the repairs. Great service.And you gotta love all the quirky, sculptured, painted characters assembled from old auto parts hanging out with you in the waiting area.

With the help of Chris and Jeff, my car was fixed to the best it’s been in years. It had a problem with the control arm, muffler noise, and oil leaking. They did it right and they did it fast!

Chris is really nice and understanding. He knows what he is talking about and willing to help you with any problems. Even if its related to things they dont fix. Will take my vehicle here for as long as i have one.

Ive used Tuffy for a number of auto repairs. Jeff and his crew have always taken care of me and went above and beyond my expectations. He has worked on 2 GMC SUVs and helped get a 1972 Monte Carlo running to give to my dad as a retirement present.

I had a fantastic experience taking my Jeep here. Dale and Jim are really great guys who will take the time to answer all of your questions and explain all your options thoroughly. I have found my auto place here in EL. This business offers fast, quality and reliable services, no matter who you are.You wont be disappointed choosing Tuffy Auto Services.

The best place to go. The manager/owner(?) is THE most helpful mechanic I’ve ever known. My family has been using this location since the 90s and in the few times I’ve had to go elsewhere, I’ve always missed the dedication and thoroughness of this place.Especially as a lady, I appreciate the frankness and honesty. These guys are always happy to show me exactly what they’re talking about as well as let me think over my options without feeling pressured to make a decision immediately.

I have always received repairs for my car at this shop since I moved to East Lansing in 2015. As my car is old and I drive long distance due to frequent trip, I visited the shop many times. Many friends told me that repair shops request unnecessary repairs for more money. However, staffs in this shop did not request useless repairs, and quoted me the reasonable price. Also, their 1 year warranty program for the replaced items was very very helpful for me. Thank you!!!!

I love the guys that work here. They are always helpful and honest... talked a lot today with Ted about how he himself buys and cares for his cars. They told me that they get paid hourly instead of on commission so they don’t need to try to upsell me.

Excellent work fine job guys😁

I just had my Nissan Murano at the shop for a new alternator and Chris and the team took great care of me! I needed to go out of town for the weekend so they helped me out and let me keep my car at the shop until I returned. I will definitely return if ever needed.

I had a great experience with their service! They were fairly priced, allowed me to apply a coupon I got on their website, and even change my tail light for free! See recommend:)

Their master mechanic moved to this location. They are honest, hardworking, reasonably priced and friendly. They also dont charge for stupid little things like inspecting your car

These guys were so nice to me. I came in just before closing and they were charming and helpful. They even went above and beyond and put my new license plate on for me. As a woman who has had some weird experiences at oil change and car repair places, its really nice to meet people who are just good guys. Ill be back.

Had some minor issues fixed on my car and it was very smooth. The manager and crew were very professional. The work got done quickly and the price was more than fair. I will be going back.

Just moved to East Lansing a week ago and needed someone to look at something on my car. Jim got me in ASAP and was very helpful and has great customer service. Will definitely be back when I need more work done.

I have been coming here for 3 years for all of my maintenance. As a female MSU student, it’s nice to go to a mechanic shop that doesn’t profile and charge students more. My work has always been completed same day and for a reasonable price. Always happy with my experiences here.

I cannot tell you how much I appreciated the quick, efficient, knowledgeable, and KIND treatment I received from Greg and Don. We were on our way up north, with a car loaded with supplies we were bringing to a party. We got a flat tire, and these guys got my car right in, removed a huge bolt, plugged the tire and got us back on the road right away! They really saved the day!

More than mufflers and brakes done here! Great mechanics here. Honest and reasonable priced. You can trust their work and price!

Good service with moderate prices. They will give you a list of everything that should be done on the car-not just what NEEDS to be done-but they dont wheel and deal, and the list is an honest one. Just dont feel like you need to get everything on it done (and theyll tell what needs to be done now, and what can wait). They also have payment plans for bigger jobs.For me, this is a good place, with thoughtful people. My most recent job done was a rusted-out exhaust system done on a Saturday, and I was going to be gone until Sunday. They left the finished car out for me with keys hidden under the mat, and I was able to pick it up Sunday with my spare keys. Worked out perfectly.

Chris answered the phone and was rude and didn’t answer what I called about.

I got an oil chance here. Very quick. Friendly. And reasonably priced. Great location. They will top fluids off anytime in between oil changes.

BEWARE! Please get a second opinion or avoid all together! I was quoted $1,700 to replace a converter manifold and thermostat. The car was inspected the next day and the new mechanic explained I needed only a gasket replaced and a small leak fixed in another section of my exhaust as well as the thermostat. I told the mechanic that the Tuffy Mechanic claimed my manifold had crack and needed to be replaced and was shown that there was no way they could have checked because the bolts that needed to be removed to view that area were untouched. He showed me and they were not ever removed. The new mechanic told me he inspected with stethoscope and there was no leak in that area! the new price was $360 to fix all of my issues! The thermostat alone was half the price at the new shop! This place will rip you off so please be careful!

Called last minute for an emergency repair and Greg went out of his way to get my situation handled. great work and customer service!! Keep up the great work crew!!

Excellent service! Having a child that lives so far from home with car problems can make a mama go crazy. My husband called the Tuffy location near her on Grand River in Lansing and she was able to take her car in and have the muffler fixed and was able to make it home for the weekend.Service was excellent, price was a bit high but Im sure was in line with local pricing.Thank you Tuffy employees for easing this mamas nerves and taking care of my daughters car.

My experience with Tuffy auto repair was amazing. The manager Jim was very helpful. The process was very quick and efficient. I will be using them.

Christ is not bad for a big guy

Always great service willing to work with people On payment

Great service and prices

Chris and and Jay were helpful in getting my brakes done and done quickly. Very impressed with the level of knowledge and helpfulness.I was in and out quickly and was even offered a ride to work! (too bad I had the day off!)I will be using Chris and his team in the future!

This place is the kind of shop that can always find something to fix every time you bring in your car. That said, they arent pushy and when they do a job they do it well and charge you a fair price. I bring my old, worn out car here regularly because I know that if there is a safety issue they will find it and be able to fix it. The customer service is good. I definitely recommend bringing your car here--just dont feel the need to fix everything they find without getting more information.

I was having a small issue with my car not wanting to start, and Chris and Don really stepped up to help me get back on the road. Chris was very professional at the counter and took the time to explain to me what was going on. Most places I have been to have always treated me as I was stupid because I was a woman and just assumed I knew nothing of what they were talking about. Chris treated me with respect and was very nice in explaining what was going on. Don repaired my car very quickly and I was back in business and heading on my way.I would highly recommend their services, and I have found a new repair facility for myself, my friends, and family.Thank you!!

The staff at Tuffy in Frandor is awesome. Chris was super friendly and helpful. I didnt feel pressured to buy unnecessary services and the estimates given were fair (and cheaper than anywhere else I tried). Im very happy with the work Don did and will continue to go here when my car needs help. I will also be recommending them whenever and to whomever I can!

Knowledgeable but expensive.

Beyond thankful for the team at this location! Almost 700 miles from home and my wife’s car breaks down on her and our baby. Friday morning on Memorial Day weekend and I call shop after shop looking for someone to swap an alternator. I finally reach this Tuffy’s location and he tells me to bring it in. Had it towed to them about 11 and they call by 4 telling me they got it finished up.5 stars across the board!

Tuffy ReviewI have been doing business with Tuffy Auto Services Centers of Lansing for over seven years. I have always received excellent results. I would recommend Tuffy Auto Services Centers to anyone who is in need of automobile repair. They are always professional and forthright in all facets of business when dealing with me and my vehicle repair needs.Thank you Tuffy for your awesome repairmen and the outstanding services you provide!Richard Andrews of East Lansing.P.S. If anyone has issue with the price and services offered by Tuffy Auto Services Centers, they just need to know to check around beforehand. And always remember; you have a choice, quality comes with a price and you always get what you pay for!

Every time I have my car serviced at Tuffy, I am 100% satisfied! The mechanics are very friendly and accommodating. I never feel as if I am being taken advantage of because I am i young female. I definitely recommend Tuffy.

Don did a very good job fixing my car, and the the reception guy helped out a lot. Definitely going back to get my car fixed again, for sure.

I did not purchase anything here. I do appreciate the friendliness of the staff. I am thrilled when I get answers without the sales pitch. The price just wasnt right. I am not counting this place out. I will always shop around.

Excellent customer service. Knowledgable staff, friendly and helpful. Would recommend to friends and family

Very helpful. The guys there let you know the truth. And they helped me save money and still help get what I needed for my car.

Brought my vehicle here to have my throttle body replaced, its a $182 part and easy to fix, I couldnt do it myself due to not being home. They charged me $544 to fix it. Thats a pretty steep markup and I got screwed. The service guy there was nice though.

Ive been bringing my cars to the Tuffy in East Lansing and by Frandor for about 10 years. Ive always had a pleasant experience and always felt that I had some guys who were looking out for me. Im not a car guy. I want them to run and be fixed quickly and properly when they dont. Big jobs like brakes or getting my headlights aimed correctly, they do a nice job. I try to use the same mechanic whenever I can, Don.I took my car to another shop on the south end of Lansing, on a friends recommendation and I wish I hadnt done that. I saved a couple bucks but in the end, I wasnt happy with the repair. I probably wont be happy until I get the job done right.

I had a flat tire, so I took my car to Tuffys. They told me itd be $25 to plug the hole. Chris was incredibly helpful, and after delivering the bad news that my tired had a hole in the side, offered to order me a new tire at a very reasonable price. I declined, as I had an extra tire at home, but he had the spare installed and didnt charge me anything.I would definitely go back, they were incredibly helpful and kind.

Good people and honest

I brought into the Grand River Tuffy today because the check engine light came on, and Chris and his crew proved once again why they are the only place in Lansing I ever take my car. They got it in quickly on the spur of the moment, and got back to me in under two hours telling me it had taken minimal work and was done. Whats more, since I just had it in for a checkup a few weeks ago Chris CHARGED ME NOTHING for the quick service. This is just one example in the six years Ive been taking my car into this shop. Their service is always top-quality and they go out of their way to treat you right.

I have an 2008 F150 that had the dreaded passenger side exhaust manifold leak. They quoted me a price and got me in the same day that I made the call to schedule the appointment. The job took them twice the quoted hours however they held to their word and only charged me the original quoted price. I have used this place a few times in the past and would recommend it to anyone looking for a good, honest mechanic. Thanks Chris for all your help!!

This place was fantastic. The staff was knowledgeable and friendly, they had my car back on the road same day. Highly recommend to anyone.

I recently purchased a used vehicle and the A/C needed to be recharged. Chris got me right in, I explained to him that I had just purchased the car the day before and I was getting ready to head up north with my children. Chris and Pat made sure to check over my car to be sure we would be safe! I cant tell you how reassuring it is to know that you have a shop that cares! We started coming to Tuffy frandor 3 years ago and wont go anywhere else! Thanks again guys!

I have been going to Tuffy Frandor for a few years, and they have been very helpful to my wife and me. My strongest praise is that they have even repeatedly identified when there was work that did not need to be completed, saving us money and keeping our cars running well at the same time. Thank you Tuffy!

Needed some work done right before heading out of town and they were able to get me right in and make sure my trip was safe . Thank you to Chris and Jarrod . I highly recommend this place. I will continue to have all my work done here .

My experience was incredible. Im a dealership gal and Tuffy changed my mind. No more overpriced repairs! Tuffy gets my business from now on!!!! Staff is awesome!

Very quick service. Checked my tire and showed me where the leaks were. Did not push to buy anything.

On my way home from work, loud rattle noise under car, stopped in at tuffy and they took care of me right away even though it was the end of the work day. Thanks Jarrod and tuffy. Tp

A huge thanks to Chris and the guys at Tuffy for fair and excellent service. I had taken my car to Sears for a battery repair and was told I needed a new alternator. The diagnostic at Tuffy Frandor showed the alternator was in good working order.Ive always had a great service and fair pricing at this location. So the next time you need service, just take it to Tuffy Frandor!

Chris was awesome! I needed a new battery and was in a rush and he got me in and out in an hour! He worked with me on the type of new battery I could afford and was just a really stress free experience! Found my new repair shop!!!

If I could leave zero stars, I would. I had my son take my vehicle there to look at the muffler and the brakes. I was told that my muffler has a hole in it and that the entire exhaust had to be replaced. I was also told that they would fix/replace my brakes, rotors, and calipers. They quoted me a price of almost $1000. I declined. I took it to a REAL mechanic, and guess what? NO HOLE in the muffler. A quick flare-weld fixed where it had come apart. I also had the breaks, rotors, and calipers fixed/replaced, and a gasket replaced for a oil leak...total price? $450. Apparently, the folks at this Tuffy are NOT HONEST! Do not trust any of their quotes. Shame on them!

The workers are very polite and get the job done quickly

Came in for brake check since it was chirping and it worried me. Chris, got it checked and said that was normal for my low driving time. Not to worry and nothing needs doing. Others would have probably charged me for brakes. Thanks for your honesty Chris!

Great experience at Tuffy! Jeff and Juan in particular were excellent. Highly recommend.

Jim, the new manager took the time to check my tire, make sure it was safe to drive and put it back on for me. If you’re looking for a place that won’t charge you for things you don’t need, this is it!

Excellent service. My tire pressure dropped in half within an hour. I was nearby and they fixed the tire immediately. I was in and out fast. @NicoleRovig

Everything was great, as always Chris and Jerrod were very friendly and helpful. Thanks so much. And Ill definitely be back.

Truly appreciate the new manager Jim for his fast and friendly service! Got me out of a major jam with my tire!

Talk about honesty - they went way beyond.. We took our RoadTrek in asking them to check the brakes. They removed all 4 wheels, checked brakes and lines and could not find any problems. This was all done timely AND they did not charge us a dime! WOW!!!

My car died and I had to get towed to the nearest mechanic. Tuffy was great to me, gave me a better deal on a new alternator than my regular mechanic would and gave me a ride to and from work.

Super Good Service

Extremely rude over the phone when inquiring about oil change service and price. Tom, was the person I spoke to over the phone. He also had no knowledge of their offers that were listed on their website, and did not seem familiar with the types of products or services they offered. when I asked how much to simply upgrade the oil from the total maintenance package which only offered basic oil (which he barely knew about), i got a rude snippy remark that the price was $70 For a synthetic blend change. This guy was obviously not interested in helping me or answering my questions, and was in a hurry to get me off the phone. I well be filling a complaint with management. Mind you, Ive talked to several places who charge the $70 For full synthetic, NOT BLENDED. Grossly overpriced. 11/3/17

Lied to get me into the shop, up-sold and overcharged me for tires and labor. When one of these expensive tires with a 60,000 mile warranty turned out to be defective, Tuffy would not cover anything. These are shady, shifty, low-down mechanics that will tell you anything to take your money.I would recommend coming here if you enjoy unhealthy, sadistic relations filled with disappointment. Otherwise, I would suggest going to find real live humans to care for your vehicle instead of money-grubbing monsters.

Great, honest service. Chris and crew were informative and very helpful. Definitely recommend.

Very friendly and helpful. Didnt try to gouge the price up on me (I called my step dad who is a mechanic back home to verify Tuffys estimate). Will be back the next time I need car repairs!

I appreciated the quick and polite service. No BS and reasonable pricing.

Good experience but tell pee never away a little pricey good mechanics good management great location trustworthy mechanics

I called these guys for a quote on a new radiator for a 2006 PT Cruiser. The mechanic told me it would be $1200-1300. When I asked for a breakdown, he said $400-500 for the part and 4 hours of labor. When I asked how much labor cost, he said $80/hour. Wait, what? That means a maximum estimate of $820, where did $1200-1300 come from? Either these guys are crooks or they just have very bad math, neither of which are desirable traits in a mechanic.On top of that, when I called Lansing Radiator and Repair for a quote, they quoted me $250 for parts AND labor. Obviously I will go there first. I am leaving this review here as a warning to others. Make sure you check around before you take your car in for repairs, there are many places out there that obviously want to gouge those who are hasty. Be careful.

When you take your car to a shop for the first time you can never be sure whether or not youre dealing with honest people. I brought my car in for a new ball joint because a different shop had done a faulty job installing the same part previously and it wore out prematurely. Chris explained to me that very commonly the control arm will go bad when the ball joint is improperly installed the way mine was so i was prepared to have to spend a lot more money than I had originally planned on. Money is pretty tight for me and it would have been a pretty crushing blow if I would have had to do both but I have to be able to get to work so I wouldnt have had much choice. Barely an hour later I get a call from him and he says the cars ready and all he had to do was the ball joint. Needless to say I was very relieved. The cost was over $40 less than the place I took it to that screwed it up the first time and the work seems to be high quality. I would highly recommend this place to anyone and in fact Ive already told my mom and a couple of friends that this is where they should go the next time they needs their cars worked on

Great customer service

Very fair pricing, great customer service and they get the job done quick!

Had a great experience at this tuffy clean and fast

Thanks to Jim and Don. Great job!

Great quick sevice. Super friendly.

Friendly guys and great service.

Been there twice and have no had any problems, great and fast service.Update: took 2 stars back, today’s service was a complete scam (bring Jeff back to the manager position), very disappointed

Great experience and very nice workers.