I needed help setting my phone up and audrey totally killed it. she was so nice and so helpful she literally saved my life. there were issues with the account but she was so understanding and was finding other ways to help. i honestly wanted to give her a hug. i can’t thank her enough! employee of the century!

Alica did amazing!! I was in and out with my new phone and she was amazing. Great personality. It was great

The rep who helped me put new screen protectors on my new iPad was amazing and helpful. I have always enjoyed the service at this store. Use the Force!!

The lady that helped us was very nice and willing to help in any way that she could. This always is and will be our go to store. Costumer service is always amazing

I always come to this location whenever I have a question or need a new phone! They have outstanding customer service and go above and beyond for their customers! Alisha helped me today get my new phone and she was very knowledgeable and helpful during the process! The multiple times I have been in the store everyone I’ve had help me was great! I’ve never had a problem! Definitely check out this location for any of your phone services!

Allysha was a wonderful help with setting up my mom Shea’s new phone. She was quick and efficient! We got out of there in no time, she was very sweet and she hooked us up with some great deals :)

Went in today to get an iPhone for my son. I was in and out with everything I needed, accessories included so fast. Allysha helped me and was amazing. 10/10 would recommend!

The absolute worse internet provider I have ever had in my life.. I’ve been through a few internet provider but never have I had much an issue just to set up WiFi it’s been almost two weeks and we still have gotten zero help. They keep sending people to the wrong apartment and half the time we can’t even get out through to anyone. I WOULD STRONGLY ADVISE GOING ANYWHERE ELSE

Allysha was very helpful in helping me trade my old phone in for a new one as well as transferring everything over. Made the process quick and easy.

The staff was great! Friendly, professional and helpful. This is the only AT&T store Ill be using from now on.

The Staff here are sooooooo kind, loving and supportive of Special Needs adults. Im proud to support ATT!!!!!!!!!

Completely lied to me about what my trade in amount was going to be … said it would be a 1000$ trade now less then 300

This location was out of the way but worth the drive.The staff were very helpful and professional.

I wanted to change my phone service to att and couldnt even get into the store. The note read that they were only excepting appointments. Yet there were no customers in store... I was very disappointed !

Excellent customer service experience working with Andrew. Highly recommend this location and specifically him.

I came in to switch over to AT&T from T-Mobile, and had a wonderful experience! I worked with a gentleman named Andrew, and he was very helpful in answering all of my questions. If you need in-store service, I highly recommend working with Andrew!

Ask for Andrew he knows his stuff and got me on a better plan and saved me money on my monthly plan. Great customer service!

When coming in to look at phones today, my fiancé and I decided to upgrade. Everyone here was super friendly and made us feel very welcomed! Allysha helped both my fiancé and I with our upgrades. They were extremely professional and personable. We will definitely be continuing our business here.

They were very helpful. I went in to get my phone transferred to my new phone and Dylan (The person who helped me) made everything very easy for me. Highly recommend.

ScoreCard- FCustomer service is worse than Verizon.I’m so glad I didn’t switch from Verizon.

The gentleman I dealt with tonight was nothing short of spectacular (I forget what his name was). He helped with the setup and sale of two different devices and answered all of the questions I had. He even had me stay till the end of my setup to make sure that my sim card was working properly.

My sister and I went into the AT&T store on Saginaw highway and had a great experience. While it took longer than any of us had anticipated, Andrew Martin and Jeff Denda gave us incredible customer service. I wish that all of my interactions with agents could be that pleasant. Thank you Andrew and Jeff.

My husband went in for an upgrade and had some problems with the fraud department but the employees at the store were helpful and patient and continued to help us work through the situation. They were professional and kind.

Jeff and Dylan were super helpful and took their time getting all my plans just how I wanted.... and they helped to shave a lot off my bill. Thanks again guys!

I want to say how helpful the guys here at ATT were. My husband and I made a real mistake, changing our service to Team Mobile and then realizing we needed to come back. Andrew spent a lot of time helping me understand some things on my phone that I didn’t get before. I left the store feeling like “things were solved” today!

Andy was super helpful, give that man a raise. Thank you!

I usually hate talking to sales people, but when I had to come in to get my phone switched, I spoke with Andrew about the process. He was great answering my questions and so friendly! Glad I chose to come in, I was impressed.

Amazing customer service - Allysha and Jeff are the best.

I had the easiest and most courteous experience in the Lansing store. I can’t remember the associates name (my fault) but she was incredible. I was in and out of the store with the perfect solution to my issue in less than 3 minutes. I have been in this store a few times and all my experiences have been positive. This time, I couldn’t let good customer service go unnoticed or under appreciated. I will be back to this store for all of my phone needs!

Andrew was exceptionally helpful! I would highly recommend working with him! Great, friendly, and inviting environment throughout the entire store, even during the middle of a pandemic.

Amazing service. Andrew was knowledgeable, efficient with my time and super helpful!

Very helpful staff. Quick and efficient. Will be using this at&t location as my regukar💯

Andrew was extremely helpful and kind. He walked me through the whole process. He will be my first choice every time I come in!

Tim, the salesperson never acknowledged me and stayed on the phone never even looking at me. The other sales person had actuall customers. All i needed was an acknowledgement that he seen me. I was there to buy an i phone 11 because im a veteran with at t already. So, long story short, i finally wallked out after 7 minutes of standing there. Im a 100 percent service connected diabled veteran.

Didnt help transfer number after person on phone said they could help. Wish att was consistent in what they told customers. Not stores fault, just bad company policy.

Jazmyn was absolutely Fantastic!! Very nice and professional and outstanding customer service! Thank you so much for the wonderful experience Jazmyn! We will definitely come back this place because of you!

Andrew was great and a lot of help! He helped me switch my service over from T-mobile and saved me soooo much money on my first bill alone.

BEST AT&T in Michigan employees were great

Was great help and assisted me as soon as they were able to. Had good pandemic precautions as well.

Did exactly what I needed when I needed it with no hassle or time wasting. Answered all my questions and seemed to actually care about what I really needed, which was a mifi internet setup for my house out in the boonies.

Andrew helped upgrade my mothers phone. He was quick, easy and friendly to work with.

Awesome service, ask for Andrew: very personable.

Nice people and clean

Decent service. Got frauded out of a lot of money once but otherwise great place.

I am a current Verizon customer. I have been seeing ads for there business plans since I own my business I thought it would be a great fit. I went in ready to switch It has been 2weeks and still they havent been able to get there stuff together and give me my options as far as cost and plans go. I have called 4 times and went in twice. seems that they are doing so well that do not want to take a Verizon customer to switch to at&t. very disappointed will stay with Verizon ....

Elise at the Frandor Lansing, MI store is literally the bomb! She is so friendly and kind! Shes been our go-to person at AT&T for the last 11 years!! She is family to us! ❤️

We visited 6-3-14 in the evening. When we first walked in we had someone greet us right away. They even put cartoons on for our kids to keep them occupied. We were switching from T-Mobile to AT&T. We got to keep our cell phone numbers. The employees here were extremely friendly to us! Compared to T-Mobile, AT&T were MUCH faster at getting us in and out. And our bill is like $40 cheaper than it was with T-mobile and we got a better phone. Im impressed with the service we received. Keep up the good work!

Andrew was extremely helpful and full of information

In January, I went in to see if my broken phone could be replaced/repaired. Turns out it couldnt, and because all the in-store phones were beyond my price range, the folks dutifully advised me to check at Best Buy for a cheaper, unlocked phone and come back with it, so they could get me up and running.So I did, and came back, and they set me up. Then the attendant says to me would you like insurance on that? and I responded, Well, I didnt buy the phone from you. Can you still insure it? And he assured me that, since the phone was new, he could insure it. So I set up my 6.99 a month insurance.In September, I encountered some problems with the phone, only to be told by the insurance agency and the AT&T main office that, because they had never carried that phone, it couldnt have been insured. To their main offices credit, they were quick to reimburse me for the 7 months of supposed insurance I had been paying.But honestly, how can the store attendants swear up and down, even upon interrogation, that they can insure something that they cant? Very unprofessional and deceptive

If people make the business AT&T should hold on to Brandon Pierce. He did an incredible job helping my wife and I getting our new phones. He was knowledgeable, efficient, patient and pleasant. We are 65 and my prior phone had broken, I didnt know my passwords, and we are marginally tech savvy. He spent around two hours with just us to get our two phones changed over. He was a delight the whole time. Kudos and thanks to Brandon.

Even thought Terra couldnt provide actual tech support, we were able to resolve an issue from an update on my Samsung 9. I came away happy and satisfied.

I had a great experience. I love my new S10+. Scott was very knowledgeable and I totally enjoyed dealing with him.

I will never do business with AT&T again.After telling me my reception would be fine and signing a contract, I discovered it was very poor.As time went on, it went from poor to not at all.I had to leave home to use my phone. Im self employed too. Phones are important.Rather than just admitting they couldnt give me service and canceling the contract, they held me to it. I refused to pay the final bill. They tacked on and extra month, plus early termination.Now Ive been turned in to a collection agency, and my credit score is taking a hit.I dont care, Ill never pay this bill, and Ill never do business with AT&T again.By the way, I switched to Verizon and have had excellent service.

She was fantastic! Fixed both our problems in under 5 minutes! We worked on it all night!

Great staff, very attentive who cheerfully help with any questions / issues.

Best experience Ive ever had at a phone store great customer service get u in fast and out fast with making sure all your questions and needs are met goin and see Scott he is the guy to talk to super nice he got me all the way together Thanks at&t Grand river store I will definitely be back ❤❤❤

Great experience fast friendly and makes sure every customer gets the best service possible definitely best store in the Lansing area

Joel was amazing!!! He made a tough situation very easy and helped in so many ways! Thank you!!!

Really helped me out. My cell died and i was desperate - and they helped me find the least expensive replacement that filled all my needs. Even found me some discounts and transferred all my info to the new phone. Also very personable.

The associates that helped me - Cory and Dalton - were both very nice. Unfortunately, Dalton was not given the tools he needed to help me. He kept getting kicked out of the secured network so it took a long time to get me set up and he eventually had to do it manually by calling someone else at AT&T. I was first told that they could send a technician out in a week, then the call center Dalton called to set up my account told me that the soonest they could set me up was two and a half weeks.

Needed to set up a phone after my son got his stolen a few months ago. Quick and easy although youd think someone paying over 400 a month for 6 phones wouldnt get charged 5 dollars for a sim card they throw around like candy.

Went to upgrade my cell phone at this location and had Jason help me out. He was very patient, informative, and helpful! I ended up getting $150 of accessories for free with my trade-in, too. I will definitely come back next time I want an upgrade.

This is the store you want to go to! The men and women who work here are friendly and knowledgeable about the products they sell. If they are unsure of a product they have no problems either asking another co-worker or looking online to see what others have said.

Excellent Service,

Joel was extremely helpful, when taking care of a mistake apple made! Recommended for sure.

Ever since I switched from Verizon to AT&T I have been so blessed that I switched AT&T they provide fantastic service at a much lower price and the staff is extremely helpful and knowledgeable as well

Awesome as always

I went in to upgrade my iPhone 3Gs to an iPhone 4S. As soon as I walked in the door, a sales representative greeted me, and asked what he could do to help. It took a short while to upgrade, since the phone requires setting up, but thats understandable. The rep answered whatever questions I had, gave advise about the phone and let me know what I should need to know.Overall this visit, Id give customer service here, and my overall experience a thumbs up. Maybe the others just had a bad day!

Tera is especially helpful and does an excellent job. Shes attentive and listens to what you need help with.

Very nice, very helpful. Greatly pleased using them as an affordable phone plan option.

ATT sales people often lie to you about the contract they are setting you up with. Its happened to me twice now. When you call corporate they tell you its set in stone, and that there is nothing they can do about it. Which is of course false. Being sold a contract in bad faith is a material breach of said contract from the get go. Call retentions office, complain. Call customer service, complain. Go to the store, complain. Make a scene. Show them that lying sales people and poor customer service does not pay off.

Very helpful and friendly. Any phone issues go here

Fast, easy and so nice there! Got my new iPhone 8 with a case, screen protector and was out of there in 20 mins! The staff there are so great!

Scott, Joe, and Cody are awesome, the helped me setup internet for my business and Im pretty sure there are no better deals in town

This store is awesome! Everytime we have gone here they have been super helpful and usually only wait like 2 minutes when we walk in to get help, even when they are busy.

Best att stores I have ever been in, thank you for the service Brendan

Only location we go to is the one on Grand River in Lansing. Jason was very helpful and friendly. Thanks for the help and great service.

Had lighting issue on phone they took care of it

The store is always clean, and they are very nice and attend to you quickly. Although if you go during the peak hours, you might have to stay in line.

This review is reflective of att as a whole not the store branch.The company is full of morons who want to screw you over and take your money and time.I think comcast is the devil to personally, but Im currently choosing comcast over att if that means anything.Completly dissatisfied.I would never recommend att for cell phones, internet cable etc.

Tara was amazing!!! So helpful!! And just a great assistant!!

Its ok. They tried to help me with WiFi.

People are very friendly and always welcome you to the store. Eager to help and give suggestions.

Teia was absolutely awesome!!!! She helped make my family’s Christmas great!!!!

They are not good at troubleshooting problems even though its a in store support. I would rather receive support on the phone than go into this store because of the waiting times and apparently its easier to access my account details via phone-support!

Thank you!

This is nothing against this location, this is for AT&T overall. I can not believe how much a large company like this can screw you over and never make things right! We switched to them because we thought that we were getting better internet service for cheaper but the first bill we received was more that doubled what we has agreed to when we signed up for it! We called to see what the deal was and they told us we were not eligible for the promotion we were offered. How could you offer one thing and we agree to a contract but without even notifying us charge almost $90 for basic internet! After we came to terms with what had happened we just wanted to switch back to our previous provider but were told we would have to pay $180 to get out of our contract early. I am so unbelievable dissatisfied, I will never go through AT&T for any service ever again!!!!

Horrible service! Waited 45+ minutes for nothing. Didnt even get a sorry for your wait or a smile from anyone. I was 1st in line and the salesman said you should sit down, its going to be a while longer, so I just left. Not worth it for poor customer service. Salespeople kept disappearing into the back and not returning so less and less employees became available to help me. Many people were leaving due to the wait without even being greeted. I said I was leaving and the employee didnt do anything to stop me...If she did I probably would have stayed. Waste of my Saturday.

Att company is horrible, three years, I still did not get my deposit back! They always promise, but they will not do

Awesome staff! not pushy salespersons. happy and friendly service. this is the store to visit.

They have a lot of 📱 s

They treat you like your at the Dr office. Only go there if you have to.

Visited 10-10-15 Alex was amazing. She dealt with every issue thrown her way stayed a hour late and got us the IPhone 6s. Rockstar!

The wait isnt too long. I dont like the way they usually try to get you that into a more expensive phone than what you allowed in your budget

Teia was very nice and helpful

Friendly staff

Literally the rudest staff work here and give snarky feedback, giving customers false information and the run around. They tried to get me to leave even though they werent closing yet. You guys get paid to stay until you close. Worst service I have ever received from anywhere hands down. Please work on your management and fire staff that cant properly treat their customers.

Nice staff and willing to help you once you step into the store

Really like the kiosk machine so I dont have to interact with people they need more of these are all the AT&T store

Very helpful staff in resolving technical issues