They were practicing social distance but they were not very knowledgeable about current promotions or how to activate a new SIM card. Took a little over an hour to get in and out. About 20 minutes waiting to be seen and then 45 or so to check out a SIM card kit and activate a new line. The person who was assisting me had to check and get help from her co-workers several times. I was able to accomplish what I needed however took much longer than I anticipated.PS: Sprint you petty for charging me $3.27 for a SIM card even though Ive been a customer with you for over 10 years and served our country. Just saying would have been nice if you waived the charge.

I absolutely love this store. Ive shopped here for greater than 5 yrs and Mrs. Barbara is always one of their biggest pleasantries. Competitive pricing, the latest gear and being highly informative keep them at the top of sales stores. Their repair people are personable and top notch. My only regret is I couldnt give them 10 stars.

I could not be more happier with the service Juan Carlos and myself received. Huge shout out Tony, Juan and the tech.. he helped us setting up our phones. You all truly went above and beyond to make us feel at home. You guys were busy, but still able to provide good quality service making sure that all of our questions were answered. Sprint can’t do it without you. They should be proud. Thank you!Juan Carlos and Eddie

It was a great fulfilling experience! The employees were so helpful one I particularly enjoyed was Barb she was one I would definitely bank on to be a representative of the company. There are no words to express this woman’s drive to ensure customer satisfaction. Not just to myself but all those she came in contact with!!! Great job sprint!!!

Great customer service from the moment I arrived a representative was outside addressing customers needs before entering the store and once the technicians arrived the process expedited even more quicker.

Went to the Sprint store we had an appointment GREAT.. rightBut boy was we wrong customer service in this place was HORRIBLE no one in this store care about the customer’s they all argue amongst themselves and the GAY manager Girl she really needs to be working in a damn factory some where she has no people skills at allThey told my husband he couldn’t get an upgrade because his phone was cracked and we had to pay 169$ well we have been with Sprint for over 12yrs and no one was willing to help us we had to call customer service and to me every customer was on the phone with customer Service Representatives in the store don’t know why this store is open all they do is have to call customer service from the store that’s just a hot spot for using their phones. I say get better staff in there and train them properly And have teamwork and UnityDon’t have to worry about me in there again

This store is in shambles as far as customer service goes. You come in to make a payment and the payment machines don’t work! I honestly think they shut them down in order get contact with more customers, but if you’re going to do that, Make sure you have enough computers in order to actually take payments then! Why should I have to wait 35 minutes to make a cash payment when the payment machines are there for convenience of the customer?!?! Don’t go there in the morning to get anything done because it gets super crowded and there’s only one, MAYBE two reps opening if you’re lucky! Also, when it comes to trying to upgrade, I’ve been wanting to speak out about this, if I don’t want to buy accessories, the game changes. All of the sudden, they don’t have the phone that I want and/or the deposits go up! How sway?! And the manager, Karen or Carmen, whoever, will back up the lie! You can tell she/they are lying! Why should I HAVE to buy accessories or put them on my bill to make it even higher?! This entire store is shady! The way they try to add things to your account and get frustrated when you ask questions about the charges on that little sheet they want you to sign, I’m GOOD. I had to walk out. I won’t even call out the reps, because I feel the manager that upholds lies and poor behaviors is responsible! I am thoroughly disgusted and will never stop into this store. It’s more convenient for me to drive to Homewood or another location because I know I’ll be able to get the care, urgency and honesty I deserve as a sprint customer.

The person took too long, its was day light when I enter and night time when I left. She was slow! Then ask me for a good rating. She kept asking other staff questions.

Customer- LLL Enterprise Services/Good Tiding Express Inc. my experience at this store was with Gabby. She was attentive to my needs and solved all my billing issues/concerns. I left out with the latest phone and everything I needed for my new device. service is great at this location. they take their time.

Staff was awesome and extremely polite and helpful and expeditious in solving my issues.

The entire staff is super friendly at this location! I had just left a previous Sprint location extremely dissatisfied. I walked into this store, and was immediately greeted and helped with my problem. Abraar V. was the best representative I have ever personally worked with! He explained things thoroughly with my husband and I and it was great to know good customer service representatives are still out there! A+ for this Sprint Store!

Terrible phone & customer service most of the time, went to return my phone & tablet & the guy behind the counter immediately got belligerent with me never going back to Sprint awful awful awful service and people! Wish I can give it no stars!

I called up here prior to coming and asked if they had the phone and color I wanted. I was told yes and I drove up here right after only to get told they don’t have it or any other colors. I said okay, I’ll order it fine so it was ordered then I was supposed to get a call when it came. Nobody called and I called on my own was on hold for 30 minutes, hung up came to the store, waited an hour to get my phone. I hate it here .. next time I’ll stick to going to the one in Chicago heights. It’s horrible here.

This corporate Sprint is terrible. No one should ever waste their time here. Employees do not acknowledge their customers and greet them as they come in the door. I came when there was relatively low traffic in the store. After finally being begrudgingly helped, the rep tells me I have an astronomically high down payment on the device I wish to purchase. Unbeknownst to him, I work at sprint and know the system. I ask to see the screen and can see he has taken the liberty to insert a down payment of his choosing. The nonexistent rapport was only further diminished. Customers should beware when entering into this particular store. Please read the reviews very carefully for they do not lie. This store needs a complete employee rehabilitation, or at least further training.

Excellent customer service. The staff is friendly and helpful. Highly recommend going to this location for whatever you need.

Made appointment and was greeted on time. Great customer service. It was customer appreciation day and halloween costume day. My agent looked incredible

Tianna had great customer service skills made my experience worth stopping by that store... ☆☆☆☆☆and 2 thumbs up!!

Every instance I’ve tried to get customer service at this location(6 times) I’ve not been helped. Terrible customer service. Went in one day and was told that the technician was done for the day with an hour before closing time. was told to go again the following day. Did so two hours before closing and was told the technician was done for the day. Would give no stars if possible.

My favorite Sprint store I like going to customer service soon as you walk through the door people speaking to you like theyre supposed to and you got your choice Im using a good technician at this store or Pain by machine are going to a cash register your choice me I prefer to pay cash

J always takes care of me ... Good people good place for phone business. Forget all other phone carriers . SPRINT IS WHERE WE ALL NEED TO BE ....GO TO THIS STORE PROMISE THEY WILL TAKE CARE OF YOU

Went in there to return a phone from a line that I canceled. They didn’t greet me when I walked in and no one bothered to tell me that I needed to sign in on a tablet. Spent a good 40mins waiting just to be told that I had to CALL sprint to return the phone because it was out of the system. Well maybe if they asked “what brought me in today” as I walked in the door then they could have answered my question instead of wasting my time... just glad I left sprint after almost 10yrs.

Over the course of a week I have had phone troubles. Although, being without my technology was painstaking, the trauma was minimized thanks to Mr.Debo and Mr. Anthony. Because of those two, I have been restored in my capacity to complete my digital pathway with success. Mr. Debo assisted me with product and service information with great patience and knowledge; whereas, Mr. Anthony brought my damaged phone back to life with precision and speed. This dynamic duo made me a satisfied customer of the Sprint store Lansing location. Thank you for your service. God bless.

Employees dont make you feel welcomed. They are always watching the door for the next customer coming in. The wait for any service is way to long. They also socialize with each other to much. If you sit long enough which I did you can here everybodys business that works from opening till there lunch break. How do I know this cause they took orders for everyone while customers were still there. In total I was there from 10am to 1pm. To do a upgrade on my phone. The worst store sprint has with the most employees on staff. On Torrence in Lansing right off expressway.

Not good, the lady was friendly but anytime I have an issue it never gets resolved, I was told to drop my device off at the store only to be told once I got there to do something different. Total waste of my time, seems like a ploy to get me to spend more money as always.

Absolutely terrible there employees promised all this great things and saving money but I ended up getting absolutely screwed on every aspect I was giving two phones for free that costed 20 bucks a month each and I was promised unlimited data with an 178 dollar bill and the first one was 288 with 40 gigs of data Oh did I mention there solution to that ended up costing me 700 dollars? This place is the definition of corporate greed I had to unf*** myself they were no help

Very helpful staff here!

If I could give this store 0 I would it is the absolute worst sprint store I have ever been to. The employees will lie and lie to you about anything and everything just to make a sale and are incredibly shady. if you have any other option go to any other sprint store because this one is horrible.

Although they are always busy but the staff is well equipped to solve your problems. This location also has a service center for repairing your phone.

They all just walk around. They see people waiting and just stare... The only reason Im giving them three stars is because of when I came to get this network. The women that helped was very nice and was doing her job well... The owners of this establishment need to review their workers...

Gloria took care of my husband and I. She was great and I will be returning in the future.

Tiana is very rude. I do not appreciate her attitude.

I got EXCELLENT service from Luis today! Super helpful, knowledgeable and incredibly patient with my abundance of questions!

Loved the fast and non-hassle checkin. Wait time was less then 15 mins! Great service experience!

HORRIBLE, watch your crack screen, and battery upon entry and exiting. What ever wasnt broke when you walked in, will be broke when before you walk out. Please triple check yours before exiting.

I always have a good experience but I only deal with one person when I go into the store the Hispanic Sr sales consultant sorry horrible with names!!!

Representative did not give me all accessories with my phone. When he put my screed saver on it bubbled and he told me to wait 24 hours and it would work its self out, it didnt I had to go somewhere else and have them install the screen saver again. The representative was only interested in selling me additional items.

Sprint kiosk in Southlake Mall is a sham. They offer deals that are not honored by Sprint, which is fine, but I foolishly expected that the kiosk guy could take care of the billing situation he caused. Nope. So I returned a device to them before the money back guarantee was up and 2 weeks later it still showed up on my account. Money back guarantee does not mean money back guarantee because according to customer care, that transaction should be credited on the NEXT bill. WTH??? There is plenty more to my Sprint nightmare than I care to type. Bottom line: Sprint customer care in itself sucks. Please do not do business with them. AVOID SPRINT. AVOID SPRINT!!

Friendly customer service!Like the classes they have twice a month on the weekends. They Teach me how to use my Note 3 more. SWEET!!

Very helpful employees. Sprint as a company is aggravating.

If I could give this place 0 stars I would. I was not satisified with being ignored. My voice mail stopped working-- yes I know many people dont use it, but my phone does not stay glued to my hip. I am in the process of transitioning jobs so I have a lot of interviews coming up and calls that will come in. So, if i miss a call, they can leave a voice mail. I went to the back area to where I was told that services and repairs area would be and no one looked up and said we will be with you shortly... nothing!!! So I stood there for about 10 minutes and left. First time in and the last time there. Didnt like the service and being unattentive like that anything can happen in stores like that. What happened to watch your surroundings?

Gloria was the absolute best at discussing potential upgrades options. I suggest anyone to work with her and the staff at this Sprint store!

Yes i visited the sprint store. I goot a sprint cellphone for xmas.

Slow as hellLike you dont have anything else to do

Exceptional service. Barbara is the best

Wouldve been nice to know the techs (this is the closest store within 20 miles of me with technicians) LEAVE 2 HOURS BEFORE THE STORE CLOSES!! And if you do have a technical issue dont expect anyone else in the store to help you!

Gloria was great and provided us with a great deal and even waved the activation fees so I paid nothing today! Promotion is in her future.

Went to upgrade my phone and they were about to close so I left, the next morning I went back to the store and this is when it got interesting.I told the girl that I was going for an upgrade and she says ok what phone you want I told her an iPhone Xs and then she’s like ok she did her thing on the computer then she tells me I need to buy a screen protector and a case, I told her no thank you I’ll go somewhere else for that, then she says I can’t let you walk out without it I said again no thanks.She then says let me see if this transaction can even be completed then. Then she comes back she says no you can’t have the phone we don’t have it and we only have a 256 gig that’s gonna cost you 200 som dollars plus 80 activation fee plus the insurance cause you have to buy the insurance, i went to a different store and guess what? Only cost me 30 dlls for the whole thing they didn’t try to force me into buying accessories nor insurance and they were so nice.My suggestion, DONT GO TO THIS SHADY SPRINT STORE!!!!

I went to the sprint store, for a minor situation. I addressed right away, and satisfied with the agent help.

Needed a quick charge for my phone, charging station available for customers made it quick and easy

The staff was very professional and helpful when I was having problems with my GS7.

Great service!!! They just keep you in there tooooo long..like you buying a car

Tony my sales rep was awesome go check him oit

Barb was the only rep that helped. DEBO SOBITAN lies to me about my options for my non working phone. He told me my only option was to add a new line. That was a complete lie. I was on the phone with customer service and asked Debo for his name... He said Debo, I asked for his last name, he said Debo. He lied to me again! I’m disgusted with the customer service that I received and now I’m disconnecting my service because of this. I don’t wanna pay $300 a month for customer service like this. I’d rather go to Verizon!

This store would not give a refund when they failed to diagnose my phone or did nothing an lied saying the phone needed to be replaced after it failed to power up one day. After paying for a refurbished phone, my phone took a charge an powered up. Upon informing the store they told me to contact customer service for a refund, the rep indicated this was a store issue and they should have handled it differently. A supervisor had to file a complaint. Keep away from the Lansing store.

Been a customer at sprint for a long time and i wont be going back to the lansing location. I will be dealing with the munster branch from now on. I experienced horrible service at the lansing branch. Added things to my bill just for commission that i didnt know was there. Nor did i want. Unprofessional!

Horrible they never acknowledge your presence and the wait time is too long

Tech was very helpful, and was able to help with my phone.

Everyone is having there own personal Convos. Ive been here for 45 minutes already. 12 associates 3 customers Smh. Sorry to say but My exact reasons I dont go to black run Stores. Poorest customer service

I went into this store hoping to get a replacement Iphone 7plus. The manager Marcel was not helpful. The rep I was dealing with lied twice. He said they would cover the deductible of 200 dollars and then said he filed the claim for me. All I had to do was fax over the sworn affidavit and the phone would be to me in about two days. I waited about four and still no phone in the mail. I called asurion for them to tell me no claim was even made and I had to pay the deductible. I was freakin pissed! They need new management!! Horrible customer service even for another rep gave me attitude and I was even doing business with her. If I could theyd get a rating of zero stars this is coming from a valued and loyal customer of sprint since highschool and especially with this store in particular.

I should have never left sprint for at&t I wish I could go back but at&t has got me In a bindThey promised to pay my last bill and instead they have given me the run around for 5 months and I finally got an answers from their solutions team and what they did was give me store credit for 350 dollars and a 99 dollar gift card but they didnt pay my final bill so in the end they lied to me and gave me an at&t store credit I can only use at their stores my bill is higher than yours and I lose service almost everywhere I go I wish sprint could help me get back to sprint but they have me in a contract that if I cancrli will owe them over 5 hundred dollars I wish I could be a spokes person for you guys for the consumer to know how bad at&t services are I would do anything to let the public know the truth about at&t Im so screwed with them right now if sprint could find a solution I would be glad to let the consumer know how they are not being fare with the .it s promotion

All of the staffs give good customer service❤️

Cassie made me a customer for life

Very courteous and prompt service, highly recommended!

Terrible service, unskilled staff. Could have saved me 45 minutes by telling me the phone I wanted to activate wasnt supported by Sprints network.

They out there just lying to people to make sales, marcel b straight up tells me I dont need to turn in a phone for the buyout program and what do you know 3 mths later Im still dealing with customer service and they are demanding a phone or I will be charged the money for the buyout!!!!! Total b.s. When I returned to the store the manager was about as useless as she could possibly be, and helped 0. Thanks sprint so glad that I switched from T-Mobile which has far superior everything to you, to your below average customer care, service, and even my signal is garbage, If I could give 0 starts that would better sum it up.

The 2 representative was rule and they both hung up the phone in our face didnt let us fully explain the problem we was Having.we went through so much miscommunication as to why my account has a balance of $197.21 they told us 4 different stories why we had this balance that includes the 2 customer care reps and the corporate store 2 Retail consultants (RITA AND JABARI ) in Lansing,IL...#NOSPRINT YALL I cant wait until these 18 months over and Sprint company period is BS frfr👎🏾☹️

Very rude and Unprofessional staff not helpful whatsoever they do not care about the customers needs everyone who works there including the manager are very ignorant do yourself a favor and take your money where it is appreciated like right down the street to Best Buy where they are not so ignorant

The old lady was rude and would not help me swap my cellphone with a friend. She lied and said he had to buy a new phone. When I walked away I was able to hear her mumble bad comments. Worst sprint store ever and its supposed to be a corporate store. I think the lady was a supervisor too. I solved my simple problem by calling customer care and they asked me to talk to a different person. So I did. I went back in and walked out 10 minutes later with both of our phones swapped.

Service but change contacts so be careful

WONDERFUL customer service!

Great products and Helpful people

Went to store to upgrade. Went thru the whole process then was told at end that i had to pay $50 per phone to do it. Wish i knew it up front. It wasnt the associates fault. It popped up on her screen at the end.

I have been going to this store for over a year ago. Left yesterday & they said phone was fixed. Im sitting here again waiting

I went to the sprint store in lansing il. first call to see if they had a battery for my pnone in which they did so headed over told them i called they had the battery waiting for me they installed it ask if they could should me about some apps and how they work and explain to me how they will help me in my business which was great thanks again i was in and out in no time....

Always slow. You will spend at least an hour for any task if your lucky.

Horrible service!Been waiting for over an hour and once they call on me the tech can’t help!

Worst sprint ever, they have no idea what theyre doing

Very bad service. I highly not recommend coming to this store they give sprint a bad reputation

Sprint Assoc. was very helpful and friendly.

Great service and staff

The worst sprint store ever. The staff is all you ignorant kids who only care about getting commission.

This place is a joke.

I made am appointment only to get here and wait anyway. Everytime I come here there is a ridiculous wait time no matter what time of day. There are several employees standing around doing nothing which is discouraging to me while Im waiting, if they are on break or whatever they shouldnt be where customers can see them while waiting its not appealing

Worst store ever everytime I go in here its like slow motion and when u finally get attended they seem not knowledgeable about helping me with my issues never again will I co.e to this store Im switching services soon as possible

Pleasant. Serviced well by Tony and Tony. They turned my frustration into extended patience.

What is wrong with these people never ask me if I need help.went to get a new line service...oops I had to go to the next door.people get to work you look like youre at your house or on vacation

The sales clerk add more items to my to my cart than I asked for. And was pushy about the extras.

Very helpful n courteous

TERRIBLE SERVICE. Whoever the lady was at the front desk had the WORST attitude.

Good friendly service.

Very poor customer service they will leave you sitting around they will not try to resolve your problem in anyway when you ask a question they look at you like they want to beat you up I strongly recommend staying away from this sprint location Ive been a customer with sprint for years and never experience service like I did at this location I recommend doing what I did take your money where it is appreciated you will be glad that you did

Very slow waited 20 minutes to purchase 1 item.

So fat so good with my Apple phone

Very poor serviceChanging my service to another Co.

Service here is okay but had many problems

Great service department

This is a clown show they just need the costumes an little bikes to around the store with.

If any rep tells u an accessory is free DO NOT believe him or her, i was lied to about a 300$ item n got stuck paying monthly payments on it and wen i informed the manager he wasnt helpful at all....all they care for is their commission n will say anything to you to get paid please be careful

I no long have sprint

Good customer service