In May, I PREPAID one year of storage AND parking. Last week I received notification, that I had to move my trailer because they want to build more units. I would have NEVER agreed or rented either unit as it is important for me to have both at same location. I will say the SERVICE at the location was fantastic. Its the corporate level that is horrific!

We needed climate controlled space for a little over a year after selling one house and then building another. All of our property came out just as it had gone in. Clean, dry, no sign of pests, etc. We were very pleased. That, however, is what we expected. What we didnt expect was the incredible service we received from Tabatha in the office. She is a true professional, and really cares about her customers. No joke, she even remembered our last name from over a year ago and this was not a scheduled visit. We hadnt even been there one time since we moved in. We showed up 1/2 hour before they even opened, and there she was, already there and assisting someone else. She just brings a nice, pleasant calm to the whole stressful process, which we really appreciated. Thank you Tabatha!

We moved out of storage today. Paying a premium for climate controlled storage to ensure the safe keeping of our belongs. After over a year in this environment, our items are now musty and warped due to these terrible conditions.

I was concerned with moving my Mother who had passed belongings to a storage unit. I didnt know if I would deal with rodents, rodent droppings or bugs. I was pleasantly surprised I found none of those things in my Moms stuff. There were lots of dead flies in the unit and around it, but that was better than rodents!

Not hasslesPeople were friendlyI felt my beloging were safe

I was able to access my unit the same day as I rented it. It was very nice to not have to meet with anyone before hand. Thank you for making it so easy!

Great place to safely store things except they have exorbitant insurance fees. I would advise you to look elsewhere first.

The manager has been a wonderful communicator!

Tabatha is great! Despite showing up to move in 25 minutes before office hours closed, she was more than willing to show me around and help me sign my lease! Thank you so much, Tabatha!

Love the drive in bays and climate control. Everyone has been friendly, units themselves are fine.My issues: MICE. I just had to throw away a ton of my stuff thanks to the damage. Insurance Im required to have and pay for does not cover this type of damage.Issue 2: bathroom is ALWAYS gross. I called corporate once, they tried to give me the runaround and when I finally said look, we pay a lot for this unit and you keep raising the price on us. We at least deserve a clean restroom. Went today to put in camping stuff for the season, found the bathroom gross yet again, like it had never been cleaned since I was there last. Then the fun surprise of mice droppings and my stuff all torn up...I just hope my couch is okay.Super bummed, weve been here for some time and really liked it until recently.

I need a place fast to store mt 5th wheel for a month. They were extremely helpful They werent renting out spots so she called other locations to try to find one. After not finding one she called her boss explained my situation and they let me use a spot there. Very reasonable priced. I will be needing to park again in the future i am sure and I will be calling cube smart first.

Just moving things in seem fine so far.

Great location near MSU and loved that we could back the car in to the bay.

Thank you so much for the storage, it was the best place ever I will use the storage again .

Brand new facility. Staff is great and knowledgeable. Old warehouse repurposed into climate controlled self storage. They sell boxes too. LOVE IT.

Made storage arrangement sight unseen. Pleasantly surprised at the cleanliness and storage opportunities upon arrival. The only blip in my experience was having originally reserved one of the largest units available but released due to change in move-in date, was ultimately recommended to be down-sized. At move-in the unit recommended was not large enough leading to securing another unit. The second unit one unit over from the first was available and the issue was quickly resolved.but thats why I chose only 4 stars. More times than not, the customer is usually right.

I really enjoyed and appreciated the set up of driving into the building to unload the vehicles. We didnt have to worry about the rain interrupting the move! Highly recommend.

The workers are wonderful and caring but the General Manager is something words can not describe... Makes me wonder if he or she has ever been in a hard spot at any point in time but by my guesses the answer is NO!!! Things happen my car broke down in the parking lot and while my husband was trying to fix it they threatened to tow it. Mind you I pay close to 100 a month on a storage unit and parking spot there well 2 days ago my car broke down again and a friend of ours was following my husband to make sure it he got it to the parking spot well my husband and friend had the police called on them for who knows what reason....

I love that my unit was inside and temperature controlled. I love that i had to use my code to get in and then a key. The comment i would like to mention is the carts. When you are super busy, there are not enough carts. I would also think about building small cubbies for each of the carts for organization.

Should be No stars because I was a good storage facility turn bad no bathroom bad loading dock set up idea. And no dumpster building in bad shape floors breaking, customer service only there for a check. Went with u-haul better shape building and cheaper and cleaner with restroom wow go figure.

Everything about the process was smooth and straightforward. We found exactly what we were looking for in terms of our storage needs (size of unit, climate-controlled), and the staff was friendly and helpful.

We reserved a unit based for a 1 bedroom or studio and when we arrived the space did not match the description. The local manager did not have another unit so we could not move in. She was understanding and acknowledged the bad description and talked with her district manager and they denied my refund. I never moved anything in and they failed to make it right after charging me $38. It’s the principle. Not providing outstanding customer service as advertised.

My reservation was for a unit on the first floor, but they put me in a basement unit. Not a huge deal, but I did notice.The building is supposed to be climate controlled, but there was a pool of water on the floor and some of my stored items got moldy. I had to throw them away.

New facility, cameras, climate controlled and the prices are ok but they have rodents!! Every unit on my floor has had their stuff ruined by mice. My things are covered in mice droppings. I mentioned this a few months ago and nothing has been done. It’s disappointing and unfortunately effects my review for them due to the fact that I will have to replace my things.

Update: I have been here now for for about 5 months, and I am so glad I put my stuff here. Clean location, great staff, controlled temperature, easy to use website. You cannot go wrong.I have not yet stored my stuff at this location (still packing it up - will move it over there shortly), but I can tell you that the service provided by Tabatha (the office manager) was outstanding! She was welcoming, knowledgeable, and patient (answered all my questions to my satisfaction). The rates were hard to beat as well in the area. I expect I may need to store my extra stuff at this location for some time, but if my experience over the long run is anything like my onboarding experience, I am going to be a very happy client.

Great service. Cheap prices. Clean facility.

Facility staff was fantastic - courteous, professional, and knowledgeable. The facility was also great - clean, safe, well lit.

Very clean, staff very courteous, and multiple sizes of units all indoors.

My complaints would be that we were not aware that when we got our unit that we were getting a sale price so we were a bit surprised when the price went up. Also sometimes well be the only ones there but there wont be any carts available.

Easy access to the building. Wide hall for maneuvering. Great and helpful staff.

There was a very nice man who helped us the first time we went there, unfortunately I believe the manager, was extremely rude not only to us but also to her employee when we returned the next day to upgrade our unit to a larger size. My wife was very upset by the time we left because she felt the things that were said should have been saved for a private conversation between the manager and the employee. Mean people just suck, period.

Great customer service. Clean, well maintained storage space. However, limited carts available to assist with moving.

Contracted for outdoor car storage that was not usable, day one, due to the snow depth and blocked access.

The lovely manager who set up my sons unit in late June made the experience wonderful!

The process has been super easy and email communications are very clear. and the facility is very nice.

This place is a joke dirty units not clean.Answer to response. You could have fix this eazy and managment played games and wasted my time. Get the mice under control.

Excellent staff, easy access

Tabitha was wonderful! Very helpful!

I signed up because there was a discount where I would pay $85/month but when I went to rent my unit I was told the discount was over and I had to pway $105 even though I reserved the unit during the discounted time. I had no choice because I had to move quickly of covid. Also when I picked up all of my belongings there was a sticky brown substance that dripped all over my belongings. Tv, bed ect. so be aware. The staff is friendly which is nice.

The CubeSmart where I store my goods is very professional. The person that manages the facility is 100 percent on her job. She meaning Tabitha makes a person feel very comfortable about leaving you personal afects at that very facility. The promotions that CubeSmart offers Tabitha always mentions them to see if she can get to lease at the best price. I will always refer friends and family to CubeSmart.

Excellent customer service and the building itself was easy to access. Always clean.

Continue to have a fantastic relationship as part of the Cubesmart family.

Very profession and helpful staff. Easy location right of highway. High Security for your safety and your things! Highly recommend!

Beware! They charged me an extra month! Rented a cube for summer, cancelled by phone and email, vacated as stated. Than, to my surprise I was charged another month. Called and emailed numerous times to get refunded. Manager promised but never did. Felt taken!

Affordable for the most part. Could be cleaner but okay.

UPDATE AT BOTTOMThe workers are nice and the place seems good, but I was unaware that I would not get the price that I saw online because apparently it expired. I did not see anywhere that it was going to expire and I reserved the locker because of that price... I feel like I got robbed.. instead of paying $85/month now I have to pay $105.......Not thrilled..UPDATE..After taking my stuff out of the unit I realized there was something dark and sticky that drippedcall over my belonings while they were in there for 5 months. They didnt offer any kind of compensation or anything for the dripping all over my television, brand new bed and computer chair etc.. I will not be using them again.

Great climate-controlled storage facility. The unit I rented was very clean and the staff that helped me was friendly and professional. The price is right, too.

I talked to the training manager Ken. He was really nice and informative. He helped me find the perfect unit for my items

Customer service was fantastic! She deserves a raise :) Absolutely lovely experience, she went above and beyond to help with my needs and explain each comparative unit.

Very clean and nice storage, the prices are very reasonable. the workers there are doing such an exceptional job. I would highly recommend it

Poor Service! Had my rental agreement terminated with zero notification, even when my account was paid up to date. The only explanation they could give me was that they had new staff and that the manager had been on vacation. Also, found 2 dead mice in my unit. I notified staff of the problem and they told me that they have never had a rodent issue and handed me the insurance brochure. I called the insurance company that I pay for monthly, just for them to tell me that they do not cover rodent damage. I had to throw away my queen size mattress and a couple other pieces of furniture and I was never compensated for it.

This place is awesome.. The staff is amazing especially Lura ..she explains the process very thoroughly and is very pleasant ..id recommend CubeSmart self storage to all my friends and family.. As i have done already with a couple friends that are now renting space at this site...Thank you Lura for the kind service that you have provide to my furniture company for storages.

Maintained well, never had an issues.

Made a reservation and tried to cancel before move in, manager doesnt answer the phone and they only refunded the price of the lock

Price good, convenient location, climate controlled.

Clean grounds, friendly staff, and expedient service.

Called for prices and the staff didnt seem knowledgeable. Called for 5x5 and it seemed they only wanted to sell me a bigger space.

Great prices, service, and facilities!

The facility is usually well maintained. The staff is friendly. And the temperature control is always good.

Nice people. Clean facility and climate control

Quality workers and great customer service

Reasonable rates, clean facility and a very friendly staff

We were having so many issues with the uhaul scan and go app and Ken was our hero he called uhaul and got us a live agent and found us a great storage unit.

Great! place to store your needs and valuables.

This place was awesome. Friendly staff and a good atmosphere. Reasonably priced.

Nice and friendly people. answered my questions promptly and even gave me more info on things i hadnt considered.

TABITHA BROWN REFURBISHES TABLES AND WILL STEAL THEM FROM YOU!! Wouldn’t ever recommend! Besides being in a very shady part of Lansing one of their employees, Tabitha Brown, ended up trying to steal two of our end tables claiming, “I have to be honest, I didn’t know if y’all was gonna come back and get these and I refurbish tables so yeah.” We got our tables back that she was trying to steal at least and we are working on filing an official complaint against her. Besides that when we arrived we had already preordered a moving dolly that they assured would be available to us exactly when we needed it, to our surprise when we arrived the dolly was not even at the same location we were at. All of that wouldn’t have been too big of a deal besides Tabitha acting rude, boisterous, and unapologetic, lecturing us on how she can’t do anything about it and if we really needed the dolly we could drive to another location and grab one. Seriously?! There also was a dead bird in our locker and THEIR BATHROOM ISN’T OPERATIONAL. There are far better storage units than these guys, go somewhere else and give me a thumbs up for saving you a giant headache.

This is the best storage facility I’ve ever used! Great customer service and a very clean easy access storage unit!

GREAT CUSTOMER SERVICE. They explained everything in a manner that we understood and were so helpful.

Good storage facility but my unit was a long walk from the entrance with a lot of corners, creating obstacles when using a cart. The staff was very nice.

Tabitha Brown was great to work with - great attitude and very personable.

Friendly and helpful staff, clean and well presented facility, as well as great pricing.

Exceptional facility and the lady in charge is so sweet and helpful! loved renting from here!

Ms. Wilson was so kind and helpful when she assisted my mother in picking up her Uhaul. Great job!

Very helpful, clean and a pretty good price

Friendly and helpful staff, Nice facility, seems newer, I liked that I could pull into the garage to unload my stuff, it was raining on my move day.

An old warehouse converted to a self storage set up very nicely

Great place, friendly service with a smile. Clean and cool atmosphere.

Cube smart storage on Hosmer Street are scammers. The girl who works there, Chaneita Wilson is very unprofessional, rude, and unethical.. She lied to me that she wss offering me a discount for a larger unit, she didnt hand me a printed document and used my signature which I had signed for the smaller unit for the larger one. She attached the sheet with my signature which I had signed for the smaller unit with the larger unit document. She had also given me a pamphlet in her writing with the unit no and pricing on it, along with her business card which she later denied. I have never experienced workers doing business lying and denying their own documentation and writing. They are charging me now double the price. I hope no one gets scammed, please make sure you dont walk out without getting a hard copy, make sure its the same document which you have signed. I will never recommend this cube smart on Hosmer Street in Lansing.Latest Update: These cubesmart person responding below my review assured me that someone will call me shortly and until now no one has contacted me. I have e-mailed to this cube smart person that Im still awaing the phone call, none of my e-mails was returned. Thats how these cube smart workers are. Another proof how dishonest and unprofessional they are.

It was super easy and quick and the customer service is great.

Not only was it easy to find what was available and get just the storage unit I wanted, but the manager, Chaneita, is absolutely a joy to deal with. I highly recommend CubeSmart.

Manager is amazing. Came in early hungover not excited to move. She checked me in my her self. Was very pleasant and nice. Then by herself attached the uhaul by herself! The manager. While she was dealing with a sea of other customers. Changed my day from bad to great. This women manager is the definition of a humble hard worker who is here to help and make everyone’s day better. If you need a uhaul, come to this cube smart. SHE SHOULD OWN UNAUL!Thank you again manager!,-Lec Frank

Sweet storage!

Cool place ..nice. clean

It took a while to post this but I had ended up having to move out of my house in a couple of hours I lived about 500 feet from this building. I went in there and explained my situation and they were very helpful and empathetic about my situation. The 3 people who helped me names are Lura Porter, Chanita Wilson, and Ken Bosom, all 3 are extraordinarily amazing people and have outstanding customer service. Ken and Lura helped me get my storage unit and what size to get showed me what it looked like before I chose. Chanita helped me get my uhal van they all did it very fast and I got my storage unit and uhal in about 20 minutes. I had my 2 year old daughter with me and they helped distract her while we got things done. Which i thohhtb was awesome. The office was very clean neat and organized, a beautiful store. I ended up finding a place to put my things after I had left and I was able to get a refund for the unit! Everything was a very good price. Thank you again so much to Lura, Chanita & Ken for all your help you are all amazing people and I was lucky to have dealt with people like you! I would definitely 110% recommend this specific building to everyone who needs a storage unit or uhal!!

Nice place 👍

The professionalism and attention given was so helpful in a stressful time. Transitions are often the hardest however having this quality of business made my day.

Its a great place to be

The manager Sarah was helpful in resolving my issue. Thank you!

Cheapest in town, nice facility.

Great store with great staff

Cool staff

Very clean Very Professional

Not a bsd place

Clean

Okay

Storage units