My experience here was amazing, the overall customer service is great here. The people that work here are friendly and explain things well.
My experience here with Mr. Richard was amazing! I can’t thank him enough for all of his help. He was very knowledgeable.
RICHARD was extremely helpful and not bad to look at. everyone go find yourself a Richard. keep up the amaZing work. and someone please give him a raise or a coupon for free pizza
Jasmin was so helpful! Very kind and well spoken. Had very nice patience.
Richard helped provide a great experience for me, answering any questions I had with a professional demeanor
Friendly service and clean facilities. Erin is the best and very knowledgeable.
Second time using this location, Erin was great!
Did not use storage facility. I used the uhaul service and it was a HOTTTTTT MESSSSS!! I rented truck for 7am, didnt get truck til 9am. Office didnt open til 9:30a. Had 2 call uhaul 6 times and press option for involved in a collision for someone 2 assist me. This is why I went 2 facility 2 days before 2 avoid any problems. They NEVER answered the phone.. NEVER AGAIN!
Very helpful and good customer service.
The manager Erin was sweet and informative from beginning to end .
Great but expensive
First time using this Facility and the staff made it so easy. Special thanks to Richard he was very knowledgeable and helpful
I think Ingrid is phenomenal. If it werent for her amazing customer service I dont think I would be still here. She has a way of brightening up my day. I rented a second unit yesterday and she helped me quickly.
I HAVE BEEN A CUSTOMER FOR A FEW YEARS. TO SAY THE LEAST WHEN I STARTED AS A CUSTOMER EVERYTHNG WAS OK. IT WASNT UNTIL THE LAST 2 YEARS THAT THINGS HAVE WENT DOWN HILL. BUYER BEWARE. YOUR RENTAL INCREASE GOES UP EVERY 30-60 DAYS. IM NOT TALKING 10-15 DOLLARS IM TALKING MORE LIKE 30-40 DOLLARS. THE LATE FEE USE TO BE 20.00 DOLLARS NOW ITS 45-55 DOLLARS. WITH NEW STAFF NEW GENERAL MANAGERS (ERIN MANAGER AT LANSING LOCATION) AND ( ERIC GNERAL MANAGER OF THAT LOCATION) THE PLACE IS GOING DOWNWARD. THEY SURELY WILL NOT HELP YOU WITH THE PANDEMIC GOING ON NOR WILL THEY ASSIST YOU WITH THE LATE FEES. I TRIED TO RESOLVE THE LATE FEE BEFORE IT BECAME A LATE FEE. BY CALLING AND EMAILING. NO ONE GOT BACK TO ME IN A TIMELY MANNER IT TOOK ME TO TAKE OFF WORK TO GO UP TO THE LOCATION AND GET NOTHING ACCOMPLISHED. AGAIN BUYER BEWARE. THEY ARE NOT WILLING TO WORK WITH YOU (AS THE TEXT MESSAGE STATES WHEN THEY WANT YOU TO PAY YOUR STORAGE BILL. IM IN SEARCH OF FINDING A CHEAPER STIRAGE COMPANY THAT WONT CHARGE 500.00 A MONTH FOR A 7.5 BY 10... WHAT A JOKE.
Today we needed to get a storage unit and reserve a truck for next week! I’m helping my best friend move and i can not express how grateful we were for Sean! He was nothing short of amazing! Smooth process! Great attitude! Good suggestions! He made us want to sit and talk with him allday! The service here is amazing and i highly recommend this company location! Thank you SEAN!!!
A very clean and secure storage solution. The staff is friendly and knowledgeable about the types of units you may need.I cannot recommend this place enough if youre looking for a secure storage site.
Pickup of the vehicle took too long since the manager didnt have a password her software required. When I returned the van 2 hrs later at 4:00 PM no one was in the office. They charged my credit card three times, but refused to answer their telephone that day or the next morning. Ill avoid this location the next time I need to rent a U-Haul
Ingried/Iggy was the most sweetest and most helpful person to help us make our renting and move in process smooth. I hope she gets to be manager because she really deserves it❤ good job
If you go here, ask for Ingrid! She is the most pleasant representative to speak with! She ensured I had the best understanding of her property as well as the lease and she met every need I had. Well done, Ingrid! I will be referring all my friends because of this young lady!
This was a double five star. I came in to pay for a unit that had a deadline, but I knew that I would not be able to get it all today because I am partially handicapped and would need help. As I was standing there he could see I was having trouble standing and offered me a chair so we could finish conducting business. I then asked about renting the unit for a while till I could get everything and he gave me a 1st month special so I could bring someone back to help in my time. I thought this was so sweet. I would absolutely recommend this store facility. They are professional and considerate.
Staff was great. It is clean, well run, and rates seem good. They were very nice and helped me find the right size space.
Great location! Very professional and courteous
Prices go up almost every year. Other than that its a very nice & clean facility.
The customer service representative was very efficient she explained everything throughly even though it’s COVID-19 she seen i was having problems walking she got me a chair to fill out paperwork.she personally went over and got different locks 🔐 to see which i wanted. I had never been in compass storage but with that kind of customer service and attention i will recommend and come back when needed.Its great to know there are still good people in the world
Place was nice & clean. Thanks to the GM Richard for making everything quick and easy.
Nice work. And fast.
Compass Self Storage is where we go to rent Uhaul trucks. They are always courteous and helpful. They even allow us to return our rental after hours. Love the people, very genuine.
Great customer service
I am and have been extremely impressed with this facility. Not only are the grounds always maintained but the staff is always so pleasant.
During this pandemic this place is raising rates were going through hard times, people are getting laid off and there getting greedy and putting profit in front of helping people out or being understanding still paying the monthly bill but that want more during this very tough times. Do not recommend this place at all plus their rude
I worked with Erin who was very professional, friendly and thorough!
The units I used at Compass Storage were clean, dry, and well maintained. My questions were always answered professionally and the staff I met were very helpful.
Best place. They are higher priced but had no problem matching the price at publicstorage for me. I had an appointment to go there but I am happy I stopped here first. Cleaner and longer access hours. Not to mention the service at the other place was definitely poor. I felt like a inconvenience at public.At compass Ingrid definitely made me feel more than welcomed. Great job.
Ingrid was beyond helpful during this stressful move. She is a god sent and I appreciate her more than words can express. I am truly happy with all services purchased. 10/10 would recommend
Very helpful and nice
Ingrid was very helpful, kind and informative! Wonderful customer service! Thanks so much!
Young lady helped me during a crazy time professionally with a smile.
Ingried truly was wonderful and thorough. Made a difficult time much more plesant
The new staff provides excellent customer service!
The staff here is on point. Ingrid and Sean take their time to show you everything. The place is clean and has lots of light so it feels very safe. I have been here for a long time and never had any issues. Great deal for the price and way better gate hours than some of the other places near by.
Worked with me when I fell short on payments
Ingrid was amazing! It was my first time renting a uhaul and thanks to Ingrid I will be back to this location in the future. She made my experience extremely pleasant and hassle-free. She was ready to answer any questions and address any concerns I had. She even got my anxiety down about driving the truck! On top.of her wonderful customer service, and warm greeting upon entering the building, she also went further and placed a cover over my.broken window on my car so the rain would not get inside of it! Truly a treasure to have on your staff and I hope the next time I have to use this service that she is the person who helps me again!
Lady at counter very helpful and pleasant. Engaged us like humans instead of just customers.
They run there business very professional yet communicate on a personable level. I called the office and the lady that picked up was very pleasant and answered all of my questions. I came in later to rent the space and was greeted by a friendly face. Ingried was great. She explained everything and made me feel comfortable about leaving my things with her. Ill be spreading the word.
Ingried is phenomenal and helped me quickly with a smile on her face!
Very nice staff, always polite. Clean and secured facility. Im very pleased with the service.
The representative was extremely helpful and very kind. Were just had a house fire and he did all he could to help.
Ingrid was a great help! Great customer service!
Ingried was amazing! I was able to walk in and out with a uhaul within 5 minutes. The service was outstanding. I will continue to come here for all moving needs
Wonderful service always. Sean and Ingrid are just the best. If I ever have had any issues, they are quick to lend a hand.
Ms. N was pretty great! Sweet and very helpful.
Ingried was very polite an helpful an will to make sure anyone has a good experience at compass storage.. I give her a 10 out of ten for service an customers service.... I would recommend compass storage to anyone looking for storage or uhaul... Keep up the great work ingried!!!!!!
Nice units
The Young lady name Ingried Nathansen worked hard getting me the U-Haul truck even though uhual isnt her employer- compass self storage is! The app that Uhaul told us to download that is not acceptable also the truck that I had didnt have that much gas in it I put the truck past half a tank in gas but the young lady took care of me in the right way. Also I reserve that truck a day before I was told to be there at 9 AM and I was there on time and for my inconvenience . I did not leave until 11 oclock with the truck and I was supposed to be there at 9 AM to move for my inconvenience I think you all should credit my money back at least half no gas in the truck inconvenience but the young lady, Ingried definitely helped me out when Uhaul wouldnt. Thank you Ingried and keep shining! You make rough times a hell of a lot easier through all the madness going around!
I came in to obtain a storage unit and received some awesome customer service from Sean! He was extremely helpful and patient with me.
Sweet sweet young lady working here. Amazing customer service. Always a pleasure
I will always come here for trucks and storage. This place is inviting and the staff is awesome. They are always happy and ready to assist!
So clean and friendly!! Love this place and the office staff. Thank you Ingried for your suggestions on the items in the store. The move kit worked perfectly for my needs! You rock.
Ingried went above and beyond to help my daughter and I. She was kind, professional and very knowledgeable about the facility. She rocks and she deserves a promotion!😊👍 Please compensate this woman be
WOW! Such an amazingly warm welcoming facility. The manager, Ingried was wonderful in helping me. Very knowledgable young lady you have working there! Thank you for all your help, Ingried!
Ingrid was beyond helpful !!! If great customer was a person it would be Ingrid. Thanks for making my moving process easier .
Ingried is the best! Her professionalism and personality are amazing. Needed a atorage in a rush and she went out of her way to make it seamless and reduced my stress level greatly!!promote her!!
After Budget Rental at 2:00pm canceled my reservation without explanation, I was left hanging & needing a truck. Pressure was on to find a replacement by 8am, since we had a dozen gracious people arranged to help us move the weekend before Christmas!! Compass Self Storage came through in the clutch!!! Mary even came in early to help us the next morning. They made the pick up and drop off process simple & smooth. THANK YOU!!!
AWESOME SERVICE! Came in by mistake meaning to go to another, but we were so impressed with the service we decided to rent here! PLUS they price matched and ended up costing WAY less than the place we were originally going to go!
Great place to store your stuff. Just stopped in to get some moving supplies and ended up taking a tour of the site. Much cleaner then the place I was going to rent. Staff was very friendly and knowledgeable.
I was there recently and bought a moving kit. The young lady, Mary, was so nice and helpful. She went out of her way to help me get just what I needed to make my move successful.
I loved 💕 my experience here it was amazing ingried was so helpful and polite and she helped me thur everything with from start to finish.. thank you ingried!
You can tell that Sean really cares about his customers. Always upbeat and goes out of his way to make the process easy.
Very nice lady that works in the office. She set me up, it was quit and easy! :)
The new worker Ingried is outstanding. I heard them mention training so I asked how long she has been there only to find out she has only been there less than a month. With her knowledge and customer service you guys have hired a GEM! I have never been treated better! Beautiful clean facility with an awesome staff! Definitely check it out. Ingried and Shawn will make you feel like family!
Happy I stopped here. This place is on point. They hooked it up for me. Clean as hell and the access hours rock.
This place is the best! Ingrieds very personable and always very polite with a smile on her face. This place is very clean and secure. When I pulled up Ingried was shoveling making sure her customers had a safe pathway from there cars to get inside the office. I have to laugh because once she seen me pull up she smiled and ran a pathway with the shovel from my car door to the office door. That was very sweet of her. Your company has a true gem working for you! Way to go. Thank you for going the extra mile for me to walk into the building today, Ingried!
If all your workers are as helpful and considerate as Ingried was...You have an outstanding business. The employees are your first contact with customers and she was fantastic. Thank you for all the help.
They are amazing customer service and its very clean 😊
The staff here are understanding and eager to help. I spoke with Ingried and she went above and beyond. She suggested a move kit which I definitely didnt regret. Cant thank you enough for the help.
The management is amazing here. Ingried is very helpful and understanding. Thanks for your help young lady!
The staff here are the best! Jocelyn found me the right sized storage at a great price. I would highly recommend this place over any competition in the area.
Fantastic service provided to me by a very nice young lady named Ingried. She went above and beyond to make sure I was comfortable throughout the whole painful process. (I am going through a divorce). She made me laugh, cry (happy tears), but most of all helped set my mind at ease during such a difficult time. Best experience for the worst situation i have ever been in. Thank you SO MUCH INGRIED! You do not know just how much you helped me. You are a true blessing!!
Wonderful experience, Ingrid was awesome, very friendly and professional. I will refer everyone, I know.
Very friendly staff with great customer service.
Sean was very helpful and took care of me in a quick yet thorough fashion from the moment I called to inquire to the moment I signed the lease. He gave me plenty good deals. Im glad I chose Compass self storage.
I needed a secure place to store my families items while getting for a long distance move. I called your facility and Robbin was very helpful in helping get the exact size I needed. I am impressed and would recommend Compass to my friends.
Pros: Clean facility. Regulated, secure access. Cons: Theyve gone through a few management changes and no longer offer the same degree of customer friendly services and fees continue to escalate. Appear to create barriers that in the end cost their clientele. Been here well over a year and multiple units but looking to move. Would recommend for short term stay but caution for longer term commitment.
Clean secured and great customer service. very happy
I was very nervous to come and store my sons belongings, but Joselyn was amazing as soon as i walked in the door, she answered all of my questions even though she was taking care of two other people. Gate access hours are great and facility is clean and looked well maintained. i would definitely recommend this place to my family.
I had a very nice experience with the clerk at the location. She was friendly she was helpful and very easy to talk to and she explained everything to me so that I was clear about everything I think Ill make this my place to always do my rentals.
Great area. Staff was very helpful. Ingried was amazing. Thanks again
Sean, Ingried and DM Eric I love them. When I came in to get a storage unit they treated me like family, not just a customer. I had just left another facility they gave me nothing but grief. But once I came here they eased all my tension, and now I have 4 storage unit go figure. 😍😍
Mary is very friendly and quick to help! Storage is pricey but clean! Couldnt ask for much more. And again, Mary is friendly!
Friendly, courteous staff who are helpful and dedicated to helping customers find the right affordable storage and moving solutions for everyone. They have Pick Up trucks, Cargo and Moving Vans from U Haul available for daily, weekly and one way rentals along with a full line of reasonably priced packing supplies. If you are looking for quality services at an affordable price, these are the people you need to see!!!
Very professional and well maintained. I highly recommend them.
Very nice people they’ll get you in and out and prices are reasonable
Staff is super nice and helpful. I stopped in for basic info and the staff was so nice and informative. I would recommend Compass to anyone looking for storage
Very friendly staff, clean atmosphere and spacious storage.
Amazing customer service. Always a pleasure.
I highly recommend Compass Self storage! I spoke with Ingried and she is extremely professional, understanding and very helpful!!
Very clean. Ingried is so helpful. I would recommend to everyone
Came to rent a uhaul ended up renting a locker as well. Ingried was fast and efficient and won me over. She prices matched for me too.Ill be spreading the word
I bought SO MANY BOXES, SO MANY. and thanks to this lady I think her name was ingried it was super easy and convienent. I will def go back there to buy more boxes!
I love the fact that they actually care for your belongings. I got the 5x5 unit too and i love how it’s INSIDE with also climate controlDefinitely would recommend this to everyone !!!!