I might have waited a little, but Luis came out and right away was super helpful, able to help me take care of everything I came in there to do.

Denise was awesome. Should took great care to get my phone fixed. I have been having trouble with for several months and no success.she was a pleasure to deal with. She knew her products and she knew how take care of them I would highly recommended her

Super helpful and made the process easy and painless. Definitely recommend going here.

It did take some time but over all he was so nice and helpful will go again!

Went to the Lebanon Valley Mall to the Verizon store and sat down with Kerry, not only was he very helpful w answering all of my questions he was very quick to come up a solution to the list of concerns and issues I had put in front of him! THANK YOU so much Kerry I love my new phone. Youre the best!If you want an honest person to go to for your cellphone stuff hes definitely the guy to go to!

My husband and I came to a local Verizon Store to update our phones. We were in need of assistance to select new phones and transfer information to them. Kerry Galanos was working at time and immediately stepped. He was friendly and very patient with both of us. We left with new phones we could use. I returned the next day with a question. Kerry was here and solved the problem. It means a great deal to Jeff and I to have a real, live helpful person ready and willing to be of service.

Very knowledgeable and friendly service. Joanna took the time to explain everything. I was very impressed with the service compared to other cellular stores Ive been to

Miguel and his team did an amazing job. He took great care of us.

I received my first phone from here, and have been coming here ever since. The professionalism and friendliness of their staff, not to mention their extensive knowledge of their inventory is without match, and which is why I continue to go to the same store to this very day. If I had to pick a standout employee it would be Miss Perez manager of the Lebanon Malls Verizon outlet.

Took awhile but the owner hooked me up with quite a deal. Would definitely recommend and I WILL be back!

Amazing Verizon store! Staff are very friendly and very knowledgeable. Overall experience there is amazing! This is the only Verizon store I will go to. Keep up the great work! Also, they make transactions or simply getting a new phone very easy and painless and your not sitting there for an hour for everything to get done.

Kerry gave Great customer service everything as described he didnt obligate me no pressure involved great experience

Excellent customer service and very knowledgeable staff! That’s why we keep on coming back to Russell Cellular.

Even though the fella couldnt fix my problem (I didnt have the SIM card with me, my fault), he was very helpful with answering my questions and knowledgeable. Would recommend.

Extremely helpful and knowledgeable

Beama was awesome, I was in and out and there was no pressure to buy any unnecessary stuff. Great job.

Courtney was very helpful and knowledgeable. She took the time to go over the phone I was interested in and was excited to share the features and capabilities of the phone with me. Very enjoyable experience.

Walked in with some questions and stood around for 20 minutes without being greeted or a “hey I’ll be rite with you”. No acknowledgment at all. Very cool. Don’t go to authorized retailers. Pointless. Call or go to a corporate store.

Very friendly and knowledgeable. Thank you

I hardly ever provide reviews. however, i feel overtly compelled to say exactly how extraordinarily uninformed, unhelpful and unprofessional the staff of this establishment is.I would italicize and underline uninformed if I could.I am only providing 1 star, because thats the minimum I can give.Go to ANY other Verizon store. Go to Sprint. Suck up the higher fees with AT&T. Get some soup cans and string - because, honestly, all of those are better options than asking for help / advice / straight answers from these folks.Unless, of course, you enjoy waiting for 45+ minutes on a regular basis. Because thats how often youll be going back, because something isnt right. REGULARLY. (with or without a phone that is functioning in any other respect than a $700+ paper weight with a flashing blue light)This seems to be the general consensus of people I personally know - and have talked with, regarding this place. Its not just me.

Tyler & Christina were very helpful & friendly.I had a problem with my email. Tyler fixed the problem. Christina informed I can get unlimited GB for 30.00 less a month.

Bima and Tyler were great! No hassle, even called the next day to make sure everything transferred correctly! Im going to steal Bima and make him a part of my company!!

Very helpful and got us exactly what we needed!

Shout out to the amazing guys that let me purchase a pop socket right as the store was closing!

I would refer this store to anyone. All the employees are very friendly and knowledge in there product. I want to say thank you to Christina for explaining plans and options to me and helped me pick the right plan and phone. THANKS AGAIN CHRISTINA

I went in to have my phone fixed that I had bought there the man (the asst. mgr.) said it would take alittle time to fix iCloud so walked around store till he said it was fixed I thanked him and left . Several weeks later phone acting up again I was in Harrisburg so I stopped at Verizon there and they told me whoever worked on it before really messed it up so lady called that store to talk to rep there but they said he was busy so Harrisburg Verizon asked them to call me ASAP after she explained the problem of course he never called so I drove all the way there to ask him to fix what he had done . Of course he denied ever doing anything to my phone and said he never messed it up. Now if I reset it I will lose all my kids wedding pics etc. His response was sorry have a good day . Don’t ever go there or let them touch your phone cause they will mess it up . I can’t even transfer pics or info to a new phone

By far the best Verizon store Ive been to very helpful and the staff is amazing!

Wouldnt let me return or exchange a $43 phone case that I have no use for because it wasnt within the 15 day exchange period. I bought it before christmas, found out that it was the wrong case on christmas and have been trying to return it ever since.. it wasnt that long past the 15 days... I find it really hard to believe that there is no way around this policy. The 15 day exchange/return policy is in small fine print on the back of my receipt. No one told me I had 15 days when I bought it.. our monthly verizon bill is over $300... I think they have enough of my money. Verizon just sucks.

Bima was extremely helpful to me today!

By far the best Verizon store Ive been to, helpful and informative staff.

Ok store, fairly helpful, but very pricey plans

Skyler was fantastic! We love Lebanon Valley Mall Verizon.

I heard terrible things about them. I wouldnt trust them to watch a dog I hated... much less buy a phone and sign a contract with them. Go straight to verizon!

They really dont care about your business here. Nobody helped and they just didnt seem to want my business at all.

I would give 10 stars if I could!

Would be higher except when you walk in they jump on you like prey....Give me a minute to look and Ill find someone who is available.

Outstanding service..Tyler is outstanding

Great service, friendly and knowledgeable staff!!

The staff here is fantastic!

Great service

Terrible people.

Avoid them!