Amazing and lightning quick service! We were passing through Lima and needed to replace our tire. The great staff at Firestone got us in first thing in the morning and got us on our way again in 30 minutes. Great staff and wonderful service!

Very nice knowledgeable staff. Clean. I will be back

Horrible experience. Called and told them I needed all new brakes and at least one new roter, told them on the phone I was metal on metal brakes. Brought it in at my appointment, again told them brake and roter job, metal on metal. Asked how long he told me in an hour theyd call me to tell me how its going. Told them Id wait, went to mall. 1.5 hours later no call, came back, they handnt done anything. Told me they checked it and my brakes were horrible! Well no duh, I can hear them driving down the road, told you twice I needed new brakes, told you to do it before I left twice! They tell me they dont do anything without customer telling them yes after their diagnostic. So they never called me to tell me the problem, waited for me, and wasted 2 hours of my life. Told me something I already knew and asked them to do twice. Then wanted to charge me $10 to tell me that. Then wanted me to stay another 2 hours while they did the brakes. Its a sales pitch to sell you other services. Go to Monro across the street, faster and better service. As a business owner, if a mixup like that happened to my customer I would of offered 50% or more off their bill, if not free depending on circumstances. Manager didnt even offer me discount, told me to come back, and tried to sell me on an event weeks down the road. Horrible!

Great staff very friendly and very clean

Took great care of my brakes and tire got an oil change too. Nice to be able to do this in 1 place

Even though there was little to no customers, my girlfriend had to wait two hours for a simple oil change while many male customers were able to get in and out in as little as 30 minutes. Overall I would definitely not recommend this place. It was also 80$ for just conventional oil. Not even synthetic.

Excellent and Honest! We had a knocking sound coming from our front drivers side wheel. I have an older Lexus and parts r so expensive. We drove into the Firestone shop without an appointment and were told we would have to wait until a mechanic was available to help us as they were working on cars that had appointments, and there was 3 before us. We decided to wait as the sound was Loud and extremely concerning as we had to drive over 240 miles the next day for a Drs appointment I couldnt miss. We waited only 1 1/2 hrs and a mechanic took my car to check it out. I waited fretfully on how much it was going to cost as I live on a fixed income. After a 40min wait he was done. I nervously went to the counter to pay my bill...$10.37!!! I was shocked! Usually mechanics see a Lexus, even if its older, and Jacks up the price! But not here!!! The mechanic said it was a lug bolt that has a litte rust on it and he removed the rust, tightened the bolt, then checked all the lug nuts on the car! Then only charged me $10.37!!! If u want an honest shop to get ur car wheels repaired, THIS IS THE PLACE! Thank you Firestone!!!

Great ..i bought the lifetime alignment deal they have which if Im not mistaken was alittle over 200$ which in my book is well worth it ..

Got a nail in the tire, they was busy but manage to get my tired replaced and on the rode in an hour. No biggie since mall is right behind the shop and easily wasted time in the mall. Very helpful and good customer service.

They are scammers, you cannot trust them. They will be rough with your vehicle to intentionally break other components. There mechanics are not properly educated in any mechanical practices. They will mess up your vehicle. I have two vehicles they have serviced that will now be going to a reliable mechanic to be properly diagnosed.

Actually terrible service. I explained what was wrong with my car and they hung up on me. Would not recommend their services

Didnt carry interstate battery like they used to.

I couldnt get seen for a week for a possible plug or patch for a tire with a nail in it.

I had a nail in my tire at the end of the work day after a long commute. Michaela and Scott were able to help me through this stressful event with excellent customer care. I appreciate their professional attitdes and the affordable repair. THANK YOU, Michaela and Scott! I have done business at this Firestone location before and I will definitely be back!

Went here to get some new tires which they had in stock not like a few other places I tried. The problem was that it took way too long to for them to install them, when another customer comes in after you and you hear them say that it will be about an hour before their car would be ready and they come back and leave before your vehicle is ready. When I said something to the lady that checked me out she told me that it takes longer for a pickup truck than a car.

Please anyone and everyone avoid taking your car to this hack of a place for anything other than a nail in the tire. Dennis, the head “mechanic”, is the most incompetent and the poorest excuse for a “mechanic” that I’ve ever seen in my entire life. I went in for what I knew was Ujoints, and to my disbelief, the genius says it’s not my ujoints, but my transfer case which was quoted at 4,300!!! I told them absolutely not, brought it to someone who has the slightest idea what they’re talking about, and it turns out it was two seized Ujoints. My buddy then got a water pump done there before a 13 hour drive home, and in typical Firestone fashion, the car started overheating 4 hours into the trip with a leaking water pump! Save yourself the trouble and take it to literally anywhere else you can find rather thin this pathetic excuse for a shop.

Firestone was excellent! They provided, courtesy, quick service.

It was fixed and I hadnt made an appointment. Good service!

We needed a new tire after getting a flat 1.5 hours into our 14 hour drive on a Sunday. We were in and out in less than an hour. Very friendly and great service!

Do not go here. Poor quality of work. We asked for a simple oil change and my boyfriend went to take the car to work and it started running funny so we took it to another dealership and when they looked under the hood there was oil all over our engine and we now need a new engine for our car.

It was nice and friendly had an appointment there was no wait time.I was in and out. Thanks Firestone for the service...😀

Great staff...they resolved an issue quickly and buy most of my tires from here.

Quick service, employees are polite and very informative. Very affordable

What I love about this place is when you come in with a problem they offer you different solutions on top of looking to make sure its not another issue that you are unaware of. Ive been there twice theyve been busy twice but I was seeing within a reasonable amount of time. I am pleased with the overall service that Ive received. They are not pushy at all which is what I love

Everyone was very helpful and it was a quick service. I went in for a tire patch and they were able to find the problem and offer different solutions. They also checked other things and discussed fixes for those without being pushy. Very happy with my experience

Normally this place is pretty good. The staff is friendly enough, the place looks clean, etc. But yesterday, I found out the hard way how greedy they are. Apparently, the FREE car diagnostic check that they advertise on their website as FREE isnt actually free. They were going to try to charge me at least $100 for a free service. So, now Im stuck driving a potentially hazardous vehicle, because I dont have the money to satisfy their malpractice and greed

Bought some tires and wheels for my truck and took them to firestone to be put on the truck. Alonso the service writer was great, it was very busy and he was the only one up front due to being late in the day. He handled it well and professionally and got through everyone in a timely manner. Shane the technician was helpful and quick he took my truck in and was gonna make sure the tires would clear the bumper. Unfortunately I had the wrong lug nuts for the wheels so couldn’t get it done that day. Went back a couple days later with the correct lug nuts, yet again great service and quick. Connor the technician was quick and professional and did a great job. Overall very pleased with the service

Extremely low quality of work for the price. Tie rod failed prematurely. And came out with stripped wheel studs. Will not return. Could have done myself for less than half the price and saved myself the headache

Loved it pricey though

I have been to Firestone 2x to replace the cheap stock tires that were on my new Honda. They are the only place in the area that has my specific tire in stock. This last time, I had just left for a road trip and got a flat tire on the highway. I called Firestone and they got me in within the hour. They told me it would take 45 minutes to replace the tire and sure enough they called me exactly 45 minutes later and said my car was ready. The customer service has always been superb. Prices are great too.

Customer service was out of this world. Every single person was very respectful and friendly and did their best to keep me from having to wait long to talk to someone. They took me to the back and showed/explained to me what was wrong with my vehicle and gave me the options for moving forward. I feel they were very honest with me. The only hiccup in the whole experience is that they didnt have my car done by the designated time and I had to bring it back to be completed. This was annoying because I had dropped it off early Friday afternoon and I needed it back by 2pm Saturday. I thought that would have been plenty of time before I had to go to work. I would have liked to have been updated periodically, like they said they would, but its not a deal breaker for me. However, they DID apologize and seem sincere, and they gave me a discount because I had to bring it back in. I would have given 5 stars otherwise. I will definitely go back. Shout out to Samantha for being super helpful and awesome.

SCHEDULED an appointment for today, 9-12-19, at 11:30am to have 1 tire replaced. They advised me that this would take about 1 hour. I have a 2 month old baby and a 2 year old with me, I decided to take the double stroller over to the Halloween store to keep my toddler occupied. Long story cut short it is 2:30pm and we are still sitting in the lobby. 3 Hours later. Hopefully the toddler starts breaking things and the baby starts screaming. I will sit back and enjoy.

My daughters car has/had slow leak on left rear tire. Sunday morning, no cars waiting and only 2 vehicles in the bays. Service representative not personable and it took 45min from when the car was driven into the bay and they really cant find a leak in a tire that only holds air for 24hrs? Maybe its the valve stem was the only answer I finally got....... They are the tire shop and I HAD TO TELL THEM TO BREAK IT DOWN, BEAD SEAL IT AND REPLACE THE VALVE STEM?!?......WHY ARE THEY EVEN HERE!? Would have taken me 15 minutes to do it myself. The only reason I came here was open Sunday....I bustedprobably a thousand tires the at the tire shop I worked in 30yrs ago with inferior equipment and 5x busier so I know what Im talking about...... Why is there no hustle anywhere or customer service other than the young man that cashed me out?

Firestone just cut my oil change price in half!!! Valvoline has been charging me over $110 for my oil changes and Firestone explained what I needed and it only cost $60!!!

Always professional and willing to go the extra mile. Brakes work fine and they were done fast. Would go again.

Had what we were looking for

Trevor and staff always offer honest advice and excellent service.

Went in to get tires for my car, was really pleased with the prices. The service I received at the customers counter was professional and very helpful. A very good experience all in all.

Terrible customer service and false advertising. First employee my husband spoke to was very helpful and told us they would beat any prices that we found lower than theirs. Second employee was not helpful at all and was giving my husband a hard time about beating the price. Dont tell people that you will beat prices, then give them the run around. We only called back to begin with because my husband was very pleased with the first employee. We will be going somewhere else.

Great people there...patient and helpful to an elderly ol woman that had a low tire pressure icon on the dash. Took care of the problem-close to closing time-so she could safely be on her way. THANK YOU

Very cool service… They took me an hour and a half before closing fix my headlight issues and gave me a great deal

The staff here is the best. Broke down from out of town, way far from home. Hot with 2 babies under 2. After several calls to many others repair shop in town, They were the only auto repair shop that even try to take care of us. They also took care of arranging tow service, taxi, and hotel. They didnt take advantage of us either. Got us in the next morning and we were back on the road before check out time from the hotel.You locals should use them every chance you get.

I would highly recommend this facility. They are very professional and knowledgeable. I am very pleased with the service work provided.

I take my company car there a lot due to the fact they are on our fleet account. Ive generally been really pleased with the overall service.

Lied about where a screw was in my tire. Said it was in the side and would have to replace the whole tire. It was actually in the tread. A patch fixed the tire and it’s still working well. All they want is money and to take advantage of people here. Seriously, go anywhere else but here. Also they laughed in my face when I asked about a military discount.

Firestone Lima wrecked my mother’s SUV while it was there for an oil change. They tried to pull a fast one on her and put it on the receipt stating “Front Bumper Damage”. Thankfully, she noticed it before she drove off. If she hadn’t Firestone Lima may have been able to scam her. Bottom line, I wouldn’t trust these people. It’s a shame they do business this way. If you make a mistake, tell the customer you made a mistake... don’t look for a way to screw them over. Granted they are making it right, and I guess that’s all that matters. But they initially denied it..

Will never deal with this company again, made appointment for a front end alignment and rear shocks to be installed to make sure the alignment was correct, was told my front struts were bad which I just replaced them 2 days before and the back shocks were bad and I needed frontend alignment..... NEVER listened to what I wanted tried to sell me other items!!!!!!!!! WHY CANT YOU JUST FIX WHAT THE CUSTOMER WANTS DONE!!!!!!!

Excellent service. I was in a bind with my car overheating. It turned out previous mechanic from another shop neglected to put hose clamp on vehicle after a repair. Firestone added the hose clamp and got me on my way.Thanks a bunch to Connor and the rest of the staff. They are true professionals!!!

Price alittle high

Would have given 0 stars if that were an option. Ive had literally 2 alignments in the past 2 weeks. The first one the steering wheel was a 1/8 turn to the right. So I take it back 4 days later and now its even worse but to the left.. the technician was on his phone the entire time while I was walking the perimeter of the building during my 2 hour wait after scheduled appointment. He also drove by me doing at least 40 mph beating the balls out of my car. Super disappointment. For 102$ and change Id prefer giving my alignment to a fresh college kid.

Service is EXTREMELY slow and they do not have a qualified diesel tech yet offer diesel services. Plan on spending an afternoon here for even an oil change.

Had a blow out on I75 omw to N.O. from Detroit with a rental. Enterprise sent me here, the Gentleman that helped my girlfriend and I get in and out was SUPER awesome. They told Enterprise atleast 2 hours, i drove there, explained our situation. Told them I just needed the tire swapped, ill handle the rest in the parking lot. Was gone 25 mins later. They were super friendly, helpful and understanding of our time crunch. Wish I knew the gentleman that had helped us, id love to give him a positive review to his superiors. Thank you again, sir!

Great customer service and quick oil changes

Just got an oil change. Nice area with a tv to wait.

Had issues with my car. Was never fixed and now Im stuck looking else where.

Havent used them in years for a reason

Took van in for noise in front end they were very helpful found front wheel bearing bad changed front hub assy but when I got home found out. They charged me 104.00 above dealer cost for parts would have went somewhere else if they wouldnt have lied about cost of parts paid labor on top of escalated parts price. Not right avoid this place if possible

Had to return 3 times to fix same flat. Ridiculous.

They did my oil change in about 30 mins. Fast and friendly service!

Verry friendly, clean place and great service and good mechanics! 👌

Love this place

Fast and professional woman at the front desk was kind and professional!

Very awsome service

Very good service and the management are polite

Got me in right away for a new battery. Received great friendly customer service, an excellent price, and very little waiting time.

STAY AWAY overpriced!!! Went down the road to Elida and got more work done for $200 less than what they quoted me.

Always great to deal with!

So thankful they were there to help me out right away. Thank you.!!!!

Friendly staff and nice facility

Trevor went above and beyond customer service. Weve always been taken care of there with all of our vehicles.

Very quick and good service

Good service

I had my oil changed a few days ago. A few days later I open my hood and noticed that the technician that changed my oil forgot to replace the oil cap and that oil had been sprayed all over the underside of the hood and engine. God only knows the damage that has been done.

Great Service and Customer Service every time!!!

Good place for tires

Repairs will be slow and the most expensive part will be done even though something else is triggering the issues with the vehicle.

Yassssssss

Nice

Good and quick service

Very bad service took me 4 hours to get breaks replaced and on top of that a day latter my breaks go out 😠

Perfect

Good services

Oil change high price

Pricey

Good service

Tires