Great staff, did not stumble on any questions ask... Pleasant atmosphere...

Very helpful, professional, & knowledgeable staff. Paola was amazing!

Salesperson was very nice and helpful but the only thing is that they help 2 or 3 people at the same time. We were in the store for 90 minutes

Steven made a normally painful process easy. Very helpful. Great experience.

Bobby was phenomenal! Service was very professional

Damian was awesome at helping my fiancé and I switch our phones and upgrade them. He was friendly and polite. Thanks Damian

Watch I was looking to purchase for my wifes birthday was not available.

Rep helping another customer was wayyyyy too loud with non t mobile related dialogue. Its nice to converse with customers but difficult for the next Rep who happens to share the 7 foot counter to have a phone conversation to help additional customers. Quite unprofessional.

I just want to thank Carlos (I think that was his name?) from this location for helping me get a new phone. I dropped my phone, and I thought I lost all of the pictures of my mom (who just passed away). He talked me through how to transfer the files from my old phone to my new phone using a PC. Thank you!!!!

Walked in when open, signed my name in waited 45 minutes still not seen, was going to spend a lot of money for a 4 line family plan switch from another carrier but you guys blew it!

Excellent, Great care, Really there to let you decide and not push on a certain plan or product.

Terrible experience. Walked in and both the representatives were assisting other customers and one of them approached me to sign me in. Took my name, reason why I was there today and told me it would be just a minute. No problem so far. Waited around patiently 35 minutes looking around at different phones and accessories. Still no problem. Then, a different employee walked up front from the back of the store, who I hadn’t seen before, and immediately walks towards me and says “sir do you have a mask?” I responded, “no? I’ve been here 35 minutes and even signed in with this other employee with no talk about needing a mask? Now all of a sudden I need one?” What a joke. The guy was a total tool.

Went into this location and received professional help from ISIS. This representative knew exactly how to fix the problem with my phone. I really appreciate her knowledge and expertise. THANK YOU SO MUCH ISIS.

It was ok in the good side

I love this store, the sales people are really friendly and my favorite sales person Bronson is the best when i have problems with my service!Highly recommend this location!!

I went in today with an unusual issue that will be resolved by T-Mobile sending me a new phone, but the exceptional troubleshooting performed by Darin made it all worthwhile. I have never seen the competence on display that he showed. He is truly a professional at his craft. Customer service like this is a very rare commodity.

I went into the store to add a line of service to my account. All went well with that, and the guy was very helpful in his work. Changing a number from another service provider. Knew what he was doing!!!But he lied to me about Free phone!! while I was adding, Told me I had a free phone for getting new service and adding a line. needless to say. I HAVE A FREE NEW LINE. Always a catch on their promotions.. Make sure that the Days are among the service change before you accept

Do not recommend. Says open at 10am i came at 10:20am there was this guy sitting on his phone clearly he works here cause hes in uniform. Still didnt open. Since i was there 3 people have tried to open as well and nothing. Apart from that the guy who was sitting down COMPLETELY unprofessional. Soon as i pointed at the sign that says open at 10am he started getting a attitude saying god knowns what behind that door. DO NOT WASTE YOUR TIME COMING HERE .

Bait and switch every time

I have been a T-Mobile customer for over 20 years and I could not add a smart watch free because I already have two line??

The 4 stars are from me. I went into the store to find out why my phone wasnt working. Staff very helpful. My husband called customer service and they were NO help. So he gives the phone help 1 star.

I was in the hospital due to unexpected neck surgergy. I always pay my bill on time. I paid my T-Mobile bill while in the hospital. I closed my account 22 days within the month. T-Mobile sends me a bill stating I owe them $75 dollars. Corporate couldnt look up my account because I didnt remember my PIN number. They told me I needed to walk in to a T-Mobile store to clear up my account. Remember I just had neck surgery so for me to walk I was in excruciating pain and the chairs they had did not have a back to them so I was sitting in the T-Mobile store in pain. Then when I talk to the customer service person at corporate she stated some adjustments were made to my account because I didnt use their services for the full month. She told me the bill was $30. I requested a receipt from the T-Mobile store but I was told they couldnt give it to me. I wanted documentation of the adjustments for my records. She told me I would get a final bill. This was after I had talked to another corporate person November 9th. On November 23rd I get a letter from a collection agency on the behalf of TMobile stating there trying to collect a debt of $30. I havent received the final paperwork of my services yet from T-Mobile . When I called corporate again they stated they needed to wait for the cycle to End. If thats the case then, the collection agency shouldnt have sent me anything till after the cycle ended. I would not use T-Mobile. They are a horrible company. For me to go through this horrible experience after going through life-threatening major surgery, in addition to me being a good customer and paying my bill on time, just shows you how THEY DONT CARE ABOUT YOU!!! USE ANOTHER PHONE SERVICE.

I love this store! Everytime I have been there I have been greeted when entered the store and the customer service is amazing! The manager Andrew is very knowledgeable and patient, that is much needed with someone like me! Just little things that I should be able to figure out, he will simply fix and always with smile.

There maybe a wait but they are so helpful. I would rather deal with my local store than call into T-Mobile headquarters. Carlos ranks 5 stars for outstanding customer service.

Great customer service!!! I was treated wonderfully and all employees were professional, courteous and very knowlegeable on all items. It was very busy and Everone worked diligently and still was able to maintain a fun environment. Kudos to my Loganville T-Mobile family!!!

These people were exceptional helping to activate a 2G desk phone purchased from Amazon (for my MIL). Special thanks to Patrilla Johnston who even checked the phone with her own SIM card. THANKS.

Carlos was the best rep I have had dealing with T-mobile. Granted the service took over an hour to upgrade my phone but considering the store was really busy, every employee handled it well, under pressure and things ran smoothly. Normally I would complain about waiting that long but between Carlos and Andrew I barely noticed the time and enjoyed my experience. I laughed the entire time. Great service!!!!!!

Great experience at this location. Thanks to Carlos McDaniel for handling our complex issue correctly and professionally. Wouldn’t go to any other T-Mobile location. My only suggestion would be to have more staff available on Saturday because there are a lot of customers.

This is a busy store so sometimes the wait can be long. However, the customer service is fabulous! Carlos McDaniel is the BEST!!!!! He goes above and beyond to assist his customers.

Horrible customer service and wait timeIs just ridiculous

Every time I come into this store I receive terrible customer service. The team often over promises and under delivers. The team has low morale and seems to hate their job. When I told one of the associates I was going to call t-mobile about his terrible attitude he actually laughed. What kind of operation this manager is running I cant figure out. The one thing I did figure out is I wont be back. I dont need the stress.

Evan is the best employee they have! He never tries to force anything on you. Simply helps you with what you need. I only use this store!

Service is severely slow. Associates did not acknowledge us while waiting for an over an hour. They then asked if we had a bill pay. “Oh we didn’t know you just had a bill pay”. Well you would’ve known if you acknowledged us an hour ago. Seriously? Zero stars if that

Chara was very kind and helpful. I hope tmobile gives her a big bonus for xmas!

The female manager there is terrible. Don’t know what she is doing. I don’t know her name. She is so rude. Meanwhile the female manager over the store in Watkinsville is great.

Service usually takes a while, but they have most things in stock if you just need something quick.

They simply fix the issue if you have one and if you have a question they simply answer your questions. No filler or hassle, buy far my favorite T-Mobile Store.

Waiting time to get help was longer than expected. ( waited 20 plus mins) but service was good.

Waited in line for fif teen minutes... Two reps in store never acknowledged my presence. Only one rep was helping a customer the other just stood there. Never asked if he could help.

The manager was rude and disrespectful. He couldnt even get up and address me like a real person.

Great store and expert service from the people in the store..highly recommend!

They have always been very helpful and the customer service is amazing, i came from ATT and sooo much better . anything wrong on your bill they fix it ASAP

Great reps there. Much better service than sprint.

HORRIBLE COMPANY! Good customer service in loganville

The associate was informative

The guys are pretty helpful here and try and get you in and out quickly.

Customer service was awesome! Carlos hooked us all the way up!

Carlos helped us out tremendously. Best customer service of all tmobile stores Ive been to.

Service sucks. going to verizon now. goodbye!

Great Customer Service displayed today.

Slow first time to use insurance told not on all but one phone. Original reason for going to T-Mobile was because of insurance problems with Sprint

Not professional

Best customer service and friendly team

Worst experience at this store because the employees there (including manager) does not have a clue about customer service and T-Mobile policies.

Everyone is always nice.

Great

Customer service is poor

TMOBILE CUSTOMER SERVICE SUCKS!!!!!!!!!!!!!!!!!!!!!

The service here is not the greatest. It seems like you’re being rushed and the worker is trying to handle you and other people at the same time. Especially because they might not find your request as significant. Keep in mind I’m transferring from Verizon business account. Poala didn’t know how to do a port out. She seemed uncertain about what she was doing.wanted me to set up my phone myself without asking me if I knew how to do it. I didn’t feel comfortable because the interaction started off rocky. I told her I wanted to do it here. Than asked me if I was upset when I decided to do it myself.She didn’t ask me if I had a trade in or received a shipping label until her co worker acknowledged it LOL. It almost seemed like I was a bother. Just an awkward interaction overall.🚨Update so after she went to the back her co workers told me that because she’s not making a sale from our interaction she wanted me to set it up myself lol.

Please come see Bobby he’s the man got me in and out the best service I ever had!!