I came in for just an oil change and car wash. When they rotated my tires they broke a lug stud and tried to tell me it was already broken, but they were replacing it for free. I know it wasnt broken because I had just replaced two. I waited a ridiculously long time to get my car back and desperately needed to get back to work. When I got my car back there were panels of the car completely unwashed and they ran my car into something and it had a huge black line running across the back passenger side of my car. I had prepaid for 3 oil changes and after the second one they said I had to come back during October because it would expire after that. So, at only 1,600 miles I went in so I wouldnt lose what we already paid for. I was then told that it had expired, but that they would still honor it. The amount of time alone that I had to wait without any updates was ridiculous. I had to go in to ask what was going on, that was when they said they were replacing the lug stud and it would be another 10 minutes... Which actually turned out to be 30 minutes. I only went to them because I bought my car new and wanted the oil changes on record. No more, Ill do it at home and not damage my car and get it done in a quarter of the time it took them.

Bud Clary Suburu gets 5 stars! This was my first visit to have maintenance on my Suburu. The service manager was thorough, efficient and professional. Information was shared in a helpful, friendly manner. I appreciated how clean everything was, especially with the pandemic. Work was completed in a timely way and there was no waiting at check-in or check-out. It was a totally positive experience!

Eden Berg at Longview Bud Clary Subaru was super helpful and answered all of my questions without hesitation. She wasn’t pushy at all and got me into the car that I wanted at a very reasonable price. I would definitely recommend buying a car from them again!

We worked with Ryan Allen and he made the entire trip as seamless as possible! He is extremely knowledge and made me feel really at ease during the whole process. I would absolutely buy another car here!

Well we just spent 2700.00 to have my daughters Subaru fixed but they didn’t fix the problem. It’s no better than when it went in. Plus she told me the car was shaking and I went out and found that when they rotated the tires they didn’t tighten the lug nuts. They were loose on all 4 wheels.

Very efficient service & Heidi is amazing, always taking good care of me & communicating well.

The service team members were professional, courteous and efficient! They got our vehicle done in short order and answered any questions we had thoroughly!

So we absolutely had a fantastic experience. Chris was so helpful! We gave him our budget and must haves and he led us to our perfect new(to us) car! Rick was such a pleasure to work with as he helped us finance our car! Over all perfect experience. Especially for us first time car buyers!

I live much closer to another Subaru dealership but I drive the extra miles to have service done on my Subaru because Heidi and the rest of the crew at Bud Clary are amazing! They have always taken great care of me and they get the job done quick. The customer service is above and beyond.

My visit was good, there were two things that cause my 3 stars instead of more. I contact Bud Clary Subaru a month ago to arrange an appointment for a recall service appointment. They advised the work would require about 4 hrs. Since I was bringing in my car from the Long Beach peninsula - a 2 hr drive, I requested a loaner car. They said that they would reserve one for the date we scheduled.When they contacted me to confirm the appointment I again asked if I was set up for a loaner car and was assured that it was taken care of. Well when I got there at the appointment time, the service person immediately advised me that, due to a mistake on their part, there was no loaner car available. I would need to wait for the repairs to be finished however, she would let the tech know I was waiting so it probably could be quicker.3 hours later my car was finished. The 2nd issue became clear once I was in the car and headed home. The setting for my clock, the date and the setting for the speed in numbers had all been changed back to different incorrect settings. I figured out how to get the date and time corrected but still cannot figure out how to get the display to show speed instead of gas usage. UGH….I am frustrated!

The service advisor, Heidi G., was professional and customer focused. Heidi confirmed what services were to be performed and then offered shuttle service if needed. Bud Clary Subaru Service exceeded my expectations.

This oil change was the fastest ever...Heidi was friendly, to the point 👉 her no nonsense approach was key to the smooth running department..let me know what was needed for my next visit and made the arrangements to ensure another smooth transition. And yes folks, even saved me money for parts I didnt need...kudos Heidi 👍🦋

We bought a 2021 Subaru Crosstrek. The salesman Ron was friendly, knowledgeable and above all honest. The transaction was painless from start to finish. Got a great price on my trade in and an amazing new car. Don’t drive to Vancouver, shop local. Bud Cleary has all our future business

Havent dealt with the sales side of things but service is always great. Heidi is amazing and always takes care of us. Weve have been due for tires and breaks but werent expecting it and she delivered the news in a caring and informed way. It is very much appreciated !

Heidi is always very helpful and knowledgeable. She walk me through what needs to be done, what can wait, and the best way to pay. Highly recommend Bud Clary Subaru for service!

Great customer service and Heidi was amazing as usual! Great place to get service done. They know everything about Subarus! Great place :)

At my worst time, Bud Clary Subaru was there for me. I had a flat on I5 on my way home from work. I travel over 50 miles to and from, so I knew I wouldnt be able to use the spare for very long. I called Bud Clarly, but unfortunately my tire situation was at the end of most of the tire shops business day. I talked to Heather at Subaru and she said to call back in the am if I couldnt find anyone. All the other places I talked to wanted to sell me 4 tires to replace the one, mind you I have a brand new car, with very low mileage. I was very frustrated and went to bed. In the morning I just went to Bud Clary to see what they could do. Heather checked and found that they had my tired in stocked. I was able to leave the car there for the full day and they were able to fit me in to fix my one tire. Wonderful service and great crew. This is another reason why I buy my cars here and have them serviced here, never leave disappointed!

Bud Clary Suburu salesmen, Hung and Jake and the Finance Department with Rick and Jim were all very professional with excellent Customer Service! Ask for Hung or Jake when you go there to buy a car - they go above and beyond to help you get the car that you want and Rick and Jim help you find the best bank to finance through!

Excellent customer service and transparancy in the service department. I live closer to other dealers but this is well worth the few extra minute drive.

Bradley was a great, no pressure sales person. Painless financing process with a great rate. Thanks.

This is our second Subaru. This first experience was NOT a good one but we loved the car. This second experience was wonderful. The first contact was Penny. When we went back to look at the car again we worked with Bradley. What a gem! He was sincere, interested in us and made sure we were completely happy with our purchase! We want to give kudos to Rick our finance man. He was awesome! Oh and by the way, Heidi in service is a great asset to Subaru. So between Penny, Bradley, Rick and Heidi you all have an incredible team! Judi and Terry Ogan

Id been thinking about getting a new car for a while, one with a stellar IIHS rating, and decided on the Subaru Forester. I searched dealer websites from Portland to the coast and found the one I wanted at Bud Clary. I worked with Andy Bonnington from test drive through financing and the handover of the keys. He answered all my questions, explained all the financing options, and even returned my rental car to the local rental agency. Andy made the whole process easy.

The recall service was very well done and the service garage was big, clean and bright. The paperwork was also very good and detailed.However, my interaction with the person who did the initial paperwork with us was surprisingly unpleasant. I stated my annoyance that they expected us to refill the tank of the loaner car (a Subaru Legacy that jerked and sputtered whenever we slowed down or stopped in traffic). I said we had the 2018 Subaru Crosstrek for about a year and had THREE recalls to deal with which was strange since Subaru has such a reputation for reliability.

There was a green light with everything I experienced. Penny West was outstanding and very personable and down to earth. The whole process was beyond what I thought it could have been. Thank you everyone at Bud Clary.DJ Sokol

I was more than happy with my service from Bud Clary Subaru, for my oil change and to fix 2 recalls, ignitiin coil and rear stabilizer and they gave me shuttle service home and then back to Bud Clary Subaru to pick up my car very pleasant staff. On 9/8/2021. Thank you.

Hung was awesome to work with and would recommend him to anyone looking for a new or used car! Thanks Hung

The Staff was great and willing to whatever it took to get me in a better car! Ryan Allen did a fantastic job making the process smooth and easy. Ill never go to another dealership.

Dropped my car off to have a recall performed. The staff was friendly, helpful and knowledgeable. Service was completed quickly.

Would fully recommend bud Clary Subaru. I had a transmission issue with my WRX and they fixed her up and made her feel better than new. Issue ended up coming back about a thousand Miles later. Brought her back in and theyre going to have to tear down the transmission and see whats going on but they are great with communicating and Heidi is fully recommended. Im sure the WRX will come back amazing.Update. Took about 4 months for everything to be done on the transmission. They did give me a loaner and had some trouble getting some parts seems like thats more the usual these days though for everybody. Ive had the car for about a week and a half and everything seems great. As I stated before Heidi communicated very well and updated me along every step. Appreciate what they did for me and I fully recommend bud Clary Subaru and their service shop.

Josh the sales manager was very helpful we will say well get the whole thing done in a matter of hours

Ron was wonderful! Helped me work towards my goal of a lower car payment.

I would like to thank Heidi Galster for her professionalism and pleasant demeanor. She is first rate, and Bud Clary Subaru is lucky to have her. I am never disappointed with her, she always does a terrific job!Jay Burkey

This place is awesome! You want a new car? Go in and ask for Long. He is the greatest guy.will help you all the way.

We had a very pleasant car buying experience with non-pressure sales people. They were able to find the Forester in the color and model we wanted and it will be arriving very soon. Brian and Rick were pleasant and easy to work with to iron out details and financing. We would recommend this dealership if you are looking for a great deal

Every one that had a hand in my purchase was amazing! I’d previously attempted to buy my Crosstrek at a closer dealership in Tacoma, but they lowballed my trade in -twice. I walked away. Martin worked with my reasonable request for a trade in value and immediately notified me when the package and color I’ve admired for 3 years was in. Tim was the sales rep and was very generous with his time ensuring I knew all the features of this car. This was a special gift to myself to celebrate my upcoming 50th birthday. Thank you to everyone at Bud Clary for making this happen and most importantly making it a wonderful experience.

After my last experience with Bud Clary Subaru, l was hesitant to return, but there was still more recall work to do. This time things went much smoother, lm happy to say.(Older Review)Felt like they were using safety recalls just to get my car back in, so they could charge for other non-related services. After planning well ahead of time to bring the car in for the recall services and oil change, the plans, loaner car, and recall service were, either, incomplete or not communicated from one department to another.So, service dept. said they didnt know when l was coming in for loaner car. Then the service dept. told me there was no issue with items in my car, and, yet, when I came to pick it up; they claimed it kept them from completing all the recall service. Well, l do not have any plans to return to Bud Clary. Its location is not convenient, and l find no satisfaction or economy in the service.

Bud Clary is a top-notch place. The techs are highly skilled. We live about 80 miles away, and it is definitely worth the trip. What a joy to deal with people who actually know what they are doing. Kudos to Heidi!

Great service! Very easy to work with!

They got me in as soon as they could which was the next day from when I called about my car issue. I got to work with Joey and he went above and beyond to make sure to check out my vehicle and fix the major issue keeping it from being able to drive. Him and his technician found issues from a previous time it was worked on and fixed that issue. It was pricey but worth it to have my car back on the road safely especially since its the family car and my young children ride in it and I want them as safe as possible.

This was the worst thing ever having my car fixed after the accident happen the body shop guy who helped me was so late on 3veryth8ng he had no knowledge of how to do an estimate or even send an email he was rude and mean when I told him what they usually do Im a customer of 27 years now had 10 cars done there when Bob human was there he would just take care of it all with a smile they have new office girls that I had to tell how to use DocuSign and it took three weeks to get my car back I will never use that body shop or service center again they dont even know their tire pressure levels on your car and the parts woman are rude and shirt with you the worst thing they did was get rid of Bob human he was the backbone of that place wake up Kelly your lot is falling apart before your eyes customer relations is a must and your employees dont seem to care at all.

Brought vehicle for warranty repairs. Heather in service kept me updated throughout process and was a pleasure to deal with. Will be bringing our vehicles back again when needed. Keep up the great customer service!!

It was easy to make an appointment for an oil and filter change. Leaving my vehicle and picking it up later were quick and pleasant experiences. Very nice employees too.

When I arrived for my appointment I asked how long it would take in case I needed to arrange a ride to another appointment. Shannon asked me a few questions and said she would get them right on it. 30 minutes later my truck was serviced, tires rotated and washed! I couldn’t believe it. Job well done Bud Clary service department. Special thanks to Shannon for pushing it through!

Great place to buy and trade, Hung really took care of us! Could not be happier with the experience and the service offered. For some out of towners they really took care of us and didn’t hesitate. Thanks Hung!

Mitchell was an outstanding young man to do business with! Not pushy in any way and had all the paperwork finished before I arrived. The car I purchased was one we had previously talked about and was exactly perfect! I had not bought a in 20 yrs. and he made a not fun experience more than tolerable! thanks again Mitchell!!! :)

Everyone here was so awesome and my dealer always kept me in the loop with new inventory. Highly recommend!

Shannon is fabulous to work with, love how friendly everyone is and getting my car in for oil changes or service work is simple and easily taken care! Thank you such great service

Great service awesome work. Looks as good as brand new. Cant believe it but it drives way better even though all they did was replace a wheel . It drives like a new vehicle. They got it done when they said they would, and for their price that they estimated it at. Used them in the past and will continue to use them in the future if I need them.

Every experience I have had has been excellent.

Clary Subaru service department is awesome. Heidi is a great communicator and I always leave with a positive experience.

Another amazing experience with this dealership. Long helped me and I would recommend him to anyone looking for a new or used vehicle!!

I highly recommend Sale Consultant Tim Gruhalla when you look for your next Subaru. My daughter was looking for a new Subaru Crosstrek and Tims no pressure and friendly demeanor was refreshing. He is helpful, honest and makes the car buying experience a good one. Thank you Tim and thank you Bud Clary Subaru

Best car buying experience! Bradley was great and Rick put in the energy to get me an amazing rate!!! I highly recommend to anyone looking to buy a car!

Efficient and effective. Customer service was excellent, and they have a comfortable waiting area, especially helpful for long jobs.

Great service from the service department. They go the extra mile every time I bring my car in.

Bud Clary Collision offers amazing service! They are able to make room in their schedule to get your car started right away. While your car is in the shop, they keep you updated on the progress. Their customer service agents listen and understand the customer. They handle all of the insurance payments so you don’t have to. I appreciate their excellent service and my car always looks amazing when I pick it up!

Bud Clary Chevy service department did a great job. Shannon made sure everything got done in a timely manner. Great experience. Thank you

Kind and knowledgeable made sure this was quick and painless

No customer support or even reply once family had need of support. The salesman delivered a scratch dented dirty car and after 37000 paid refused to fix or take me to body shop or manager. Once delivery was made he had lot boy try to fix but since through clear coat they only removed paints protection. Once complaint was made dealership never tried to contact again. Subaru corp rep says they are not responsive or even willing to investigate my car that is damaged whn not in use. They act like the thousands extra payed to have extended warranty never happened. They deliver dirty damaged vehicle and refuse to do anything. Hostile and worst sales dealership in the area. Even dont give or treat employees who do real work a discount on car purchase. Should not represent any brand let alone be a dealership. They are worthless when paid off and need enforcement of warranty. Well at least if its major in less then 3 months of ownership. I never new i could refuse delivery he said they couldnt do anything to help with minor scratch dent but even worse they have treated me as less then human. Payed 37000 to be told no i am wrong and when really needed for manufacturing defect they dont even respond. Will be seeking lawyer and escalating with help of Subaru, Kaiser, progressive, to point out to community the lack of respect or care for customers after purchase.

We live far away from Longview and our car broke down near Mt. St. Helens. Our car was towed to Bud Clary. Heidi in the service department is amazing and went above and beyond for us when we had to leave our car there for 4 days. This dealership is top rate!

Bud Clary Suburu is a great dealership.Tim Gruhalla is awesome.***** He has been our Sales Associate for our last three purchases. He is very knowledgeable, easy to work with and he assures that we are provided with excellent service throughout the buying process. Will definitely go to him for our next purchase.

I are now in retirement so to say I have bought many cars in my life is no over statement. Many have been from private owners and several fromcar dealers. My experience at Bud Clary in the past was not without issues. But this last week I purchased a vehicle with the help of the most professional salesman I have had the pleasure to work with. Thank you Long Huynh for working with me, listening to me, and traveling distance to test drive the vehicle I thought might be right for us. With your help, and with you expertise, it was the right choice. Sincerely, Mary Holmes

Good service! Very knowledgeable and friendly staff! The service is speedy and the wait room is very spacious and comfortable if you do need to wait. I would definitely recommend Bud Cleary Subaru to all my subie friends!

Mitch was a pleasure to work with. He was responsive, personable and went out of his way to help us get exactly what we wanted. Can’t say enough! This is our third transaction with Bud Clary, and again, we are very pleased with our experience.

Always a pleasant experience...done sooner than estimated...

Honestly it would have been a 4 or 5 star but after I got the car home I started to notice a pretty distinct smell and realized a smoker had owned the car before me. Not sure how I didnt notice during the short test drive I took. None the less my sales rep reached out to me a day or two later and asked how I was liking the car. I responded by saying I really liked the car and I mentioned the cigarette smell but that part of the message seem to be ignored. Ive never been one to cause much commotion over most anything but I guess I was hoping they would take a little initiative to look out for a recent customer. It just sort of felt like now that they had my money my experience was less important than the next dollar that walks into the door. I cant say for certain ill be back when its time for an upgrade.I will say though the buying experience was really nice all the way through. Eden was great and very personable but I guess after that commission check clears im on my own.

Professional staff, courteous and repairs promptly completed.

Awesome customer service! Highly recommend. Brad and Hung helped us drive away in an awesome car at a fantastic price. Best car buying experience Ive ever had. Thank you!

Always happy with the service, Cant say enough about Heidi always helpful, cheery and professional

Had our Subaru service completed at Bud Clary Subaru today and the entire process was wonderful. Heidi was waiting for us to arrive and asked all the necessary questions to ensure our experience was optimal. Our next vehicle will certainly be purchased at the Bud Clary dealerships.

Over the last few months Heidi helped me save nearly $1,000 - from not having to pay for maintenance covered by my warranty then getting a refund from another dealership that did charge me, and getting a shaved tire to replace a tire that could not be repaired rather than having to buy four new tires. Heidi calls you back when she says she will, has been very professional with me, and always with a smile!

I have bought two Subarus from Bud Clary now. Both times my experience was top-notch! Bradley worked so hard to get me exactly what I wanted and made the whole experience quick and fun! Although its over 60 miles away, I recommend Bud Clary Subaru to everyone who is looking to buy a car! They will beat any price in town! Take the drive and give them the chance to wow you!

I can’t say enough how happy I am with my purchase though bud Clary’s Subaru! As many people are probably aware right now new car inventory is at an all time low especially cars like the 2021 Subaru wrx because of a micro chip shortage due to Covid but Bradley Coleman worked with me and got me a killer deal on a car, super friendly and very knowledgeable and to top it off got me in my new Subaru under budget so can’t thank him enough for getting me in my dream ride!

Heidi is the best. We are always pleased with the service. I gave 4 stars because my auto setting for my headlights was changed. I had a heck of a time messing with the lights control while on the freeway as it was getting dark.

There were very kind and polite. They help me immediately finding the issue with my vehicle. They told me how to go about fixing my issue and offered to do the labor when I found my necessary parts. Stephon and all the employees in the services area were very help to me and my wife. They’re a great team at Bud Clary!

Heidi provided exceptional service! I highly recommend Bud Clarey Subaru.

Heidi, service writer, is very friendly and passionate about keeping my Subaru going healthy and strong . Appreciate Heidi working with me to get the big services taken care of!

Service department was very thorough and informative of the issues going on with our car. Very happy with the service. Glad to have them local!

Very friendly and accommodating. Appreciated the consideration for my elderly mom who was traveling with me. Courteous and efficient.

A huge thank you to all the staff in the collision repair center for making my repair and transaction go as smoothly as possible. Everyone was friendly, courteous and took extreme care in making sure everything was as it should be.

Outstanding customer service from our salesperson, Penny. Fair offer for our trade. Very happy with the experience overall.

Excellent customer service. Moved at my pace. Very knowledgeable and helpful. It was an overall excellent experience.

This was my first time getting a new car AND dealing with Bud Clary. Everyone was so nice and so helpful! Best day of my life!

Great service. Service writer was fantastic. Not happy about the new policy of charging 3% to use your credit card.

Love the car, just to many buttons to play with. By the time you figure out 3 of them you forget the last 4 you used. They need to make a cheat sheet and fix it to the dash so you dont have to brake out the owners manual all the time to figure out which button you have just pushed.

Great place to buy and service a car. Too bad that due to the COVID-19 you have to stay and wait or get someone to pick you up. I was surprised/disappointed that it took an hour and a half to do the routine services. It was a scheduled appointment and nothing but the routine oil change etc so I don’t understand why it took so long.

Helped me out with some recall stuff back in February. Provided a drop off time for me since I work and prompt service. Visited a second time and Abel was great help. Helped ease my mind with the problems I was experiencing, and his knowledge of possible issues. When I left there I really felt they where not going to greet me when I came back with a bill that was way over what I was expected to get. Even better for me he researched most of all the outcomes to check and see if the work would or would not be covered in my extended warranty. Polite, professional, prompt! Thank you Abel Oberbeck!

Shannon helped us out in a big pinch!! We were in the middle of a road trip and had a critical service engine light and she was able to squeeze us in that day and get us back on the road!! Really appreciate her service!

I took my car in to have it fixed. Stephen in the service department was polite and professional. Stephanie who made the appointment was very helpful and even made sure I had a loaner car so I could get to work. I will be using them again.

If youre looking for an amazing dealership with above and beyond service you have found the right one. Every time I go there they show care and theyre willing to do anything in their power to help you with a satisfactory visit.Shannon poole is an amazing person to work with she has treated me top-notch and I will recommend anybody to go to Bud Clary Subaru.

Friendly, helpful people who figured out what we were looking for and had options we were interested in. Appreciated the time and effort to do just that! We are happy with the deal and the efficient process. Thank you!

By far one of the best experiences Ive had at a dealership. If your looking for a great sales person go see Penny West. Very knowledgeable and knows her Subarus.

I went to Bud Clary and dont get me wrong there car selling department is awesome I enjoy every time I step into that department... but there service department must not know what there doing they didnt hook my splash guard after changing my fog light and left it unattached I them was going down the freeway and it tried to rip itself off. I then tried to call and ended up leaving a message I was very disappointed no return phone call or apology. Its sad though because I love Subaru and I have the utmost expectations for repairs because for one there expensive and I was a mechanic for years.

Everyone here is absolutely amazing. Axel or Able, my goodness I cant remember names this morning, in service has always been knowledgeable, kind and curious. I will continue to go here and recommend them to all my friends

Bud Clary Subaru Service from Heather was great. Fast, efficient, safe and friendly. Well be back!

Always a Pleasure, super friendly and knowledgeable!Just a Great American Dealership

Mitchell Barrett is a great salesman and I enjoyed being helped by him. All the associates are wonderful

Heidi did a great job explaining what was needed and taking care of us when we rolled in for service. Service got us in quick and we were out fast. Nice comfy place to wait as well. Perfect!

The staff is wonderful! Having known Brad Ramey for many years he made sure we had a great experience and were well taken care of! Jacob young, our sales man was very kind, great attitude and showed great professionalism, he was able to show the perfect car for me! So excited to to be a Subaru owner! Been great doing business with bud clary.

My wife picked out her new car while I was fishing, how could it be any better?