Heidi was a pleasure to work with. She found us the tub we wanted very quickly. We are very pleased with the service from the purchase to the delivery and set up that Tony and his guys did. We decided on a refurbished spa and it turned out great. They have been quick to respond to any questions or concerns we have.

So nice people, helpful also! Id recommend them if getting a hot tube,made it easy and set up was great also!

We shopped a few other places for our hot tub, but our experience with Heidie was exceptional. She was honest and very knowledgeable. She didn’t act like a sneaky salesman. From the day we walked into her store until we received our hot tub, she was awesome. We love everything about our hot tub and it’s the best purchase we have ever made. Very therapeutic and has made us feel overall more healthy!! Thank you Heidie!!

We bought a hot tub from Heidie at the Longview location.. from day one she went above and beyond to meet our needs ..not only did she find us a hot tub during covid ( someone backed out of their order) but allowed us to keep it in storage until our pool deck was built..she is extremely knowledgeable and answered all of our questions... including texts after hrs to help us maintain our hot tub right! We love our Hot Springs Envoy!!! WE owe Heidie a big THANK YOU for making it happen and for going above and beyond!!!!

We recently bought a home with a 2007 Hot Spring hot tub. We’ve never had a hot tub before, but it was obvious it hasn’t been serviced in a very long time. We took out the parts we thought needed to be replaced to Heidie in Longview and she knew EXACTLY what we had and needed to get it up and running. Within 4 days the parts were ordered and one week later this hot hub is working just like new! We can’t be more thankful for Heidie’s urgency in getting it working and her knowledge on the product can’t be beat!!!

Not helpful staff. Didnt know much about tubs. Handed us the brochure when we asked questions. Wasnt interested in selling us an affordable tub just wanted to sell us the most expensive one they had once we opted to get a cheaper model the guy became disinterested. Would not recommend.

Called to have my hot tub repaired because it quit working. The service guys showed up and said the ground fault plug was bad but after replacing it there was still no power. After further checking they decided it was a fuse blown but they didnt have the fuse and said they couldnt get it...told me to take it to a hardware store and find a replacement. After telling them I have no knowledge of electrical stuff or fuses they they then charged me $250.00 and left. The hot tub was still not working so I basically paid them to show up and do nothing to repair the problem.i would NEVER recommend them to do repair work.

What a pleasure shopping here was! We received great advice and superior service. Being novices at spa care, we had lots of questions about what to do and what NOT to do. Chris & Heidi never rushed us after we purchased our spa. They listened to what we had going on, and gave us insight into the maintenance of our spa. We absolutely LOVE it. And we are certainly loyal customers. Chris & Heidi are the ultimate in customer service. Thank, you guys!

When you purchase a new product from anyone any brand you should first look at the company you are buying from. Whether you are buying a New Car or a New Coffee maker; the company that makes the product is far from the company that sells it!!Last month my wife and I experienced this FIRST HAND… We decided to purchase ourselves a new “Hot Tub” for our Christmas gift to each other and I started my research on the web. I research “Top Manufactures”, “Top Consumer Rated” and “Top Industry Rated”. I looked at specifications, Dimensions, and ALL the “Bells and Whistles” and WOW there are a lot of bells and whistles!!!I narrowed the field fairly quickly and brought the numbers down to just 4 that were in the “Top 10” list. Jacuzzi, Hot Springs, Nordic, and Cal Spa. (All three are offered in Longview) All were highly rated “Nationally” by both INDUSTRY and CONSUMER which only left us a little leg work to see which one we liked and purchase; Right??? WOW what a difference it makes to actually do the “Leg Work”. We spent about a week and listened to “Pushy” sales pitches on what makes “Our Hot Tub” the best and why the others are “NOT the quality” and really “NO NEED to Compare Shop the other places in town” “I have been in the business for 45 years and “NO BODY IS BETTER THAN ME”!!! We listened to one salesman tell us that his three brands were the best then in the next sentence tell us that two of his brands “weren’t brands that he would purchase” and one elderly gent would only show us “Videos” on his computer and had nothing to show on the floor. We really started getting discouraged when we Stopped by East Texas Spa next to “Casa Ole” on the loop.Greg, Laurie, and Cecile went out of their way to make us feel as if we were family instead of just another customer. Greg spent the time to explain his product in terms that even I could understand. They also encouraged us to “Check out the competition” if we found a better product then buy it!We looked at the “Google Ratings” for all the places we had visited and found that “East Texas Spa” is the ONLY place that has a 5 star rating and we now know why. Greg has answered EVERY question without hesitation and the installation team was extremely professional and “Happy” to help with all my questions.We purchased a new Hot Springs “Gleam” hot tub and are looking forward to many years of “Luxury”

I can not tell you enough...this is the place to buy your spa! Very patient when you are buying your first one and the customer service just gets better and better. Greg is awesome and Junior, who does the installing, is professional and courteous. Thank yall so much for such a positive buying experience!

I have been an East Texas Spa customer for over fifteen years. Purchasing my spa was very simple. The best thing about my relationship with the company has been the quality and promptness of service when I needed it. The good part is I have needed service infrequently because of the quality of the product.Jim Barkley

My wife and I recently purchased a new spa from Marissa. She is excellent. Very helpful and worked very hard to get us the best deal for our money. The products and service are outstanding. We would not buy from any other place. Thanks Marissa.

We have friends with Hot Spring spas from East Texas Spa who recommended we shop there when we were in the market. Very glad we did. You wont find a more relaxed approach to informing you about spas in general, and the details of the Hot Spring spas. Chris and Heidie are just excellent to work with. Once we made our selection, delivery was prompt, set up a breeze, and their installers know what theyre doing. Overall, we couldnt have asked for a better experience. And service after the sale is like being part of their family, any question, any problem, theyre more than happy to help. If youre in the market for a spa, youll appreciate the experience. We did.

Every time I go into the store to purchase chemicals for my Spa Heidie, is so knowledgeable and she gladly helps me, I always have questions on how to care for the water/Spa, I feel like she teaches me and trains me perfectly, I go home and do exactly what she says and the water is perfect. I enjoy getting in my spa 3 times or more per week and it helps me feel like a new person. I could not live without my Hot Springs Spa .... Thank you Heidie your the best!!!!

I purchased a Hot Spring Spa about six months ago. I am completely satisfied with my spa. I know that I appear to be bias when I say that I would only recommend purchasing from East Texas Spa, but I am telling the truth.Purchasing a spa should never be done online. This type of purchase must be done at a facility that provided hands-on service and supplies. The people are so friendly and willing to help you prior and after your purchase.When you are in the market to purchase a spa, I recommend that you visit East Texas Spa.

Purchased our Hot Spring spa 4 years ago and still running great! Marissa Laicer is VERY helpful and gave me tips/products to keep hot tub in great shape for years to come. I would highly recommend buying from EAST TEXAS SPA!

Awesome service . Had problems with my chemicals and Heidie replaced to find the correct chemicals needed to correct water clarity.

We recently purchased a Relay model. Greg Falcone did a great job on recommending the right model for us - excellent delivery and start up support as well. Thank you!!

I was having trouble with the chemical balance and cleanliness of my hot tub. Heidie Healy at East Texas Spas has been very helpful in getting me the products that I needed and also some very good advice on how to clean and maintain my hot tub. Thank you for the good customer service.

We recently bought a hot tub from East Texas Spa - Longview. Our experience has been great. From installation to service after the sale, Chris,Heidi, and the rest of the staff have been wonderful. If you are thinking about getting a hot tub, this is the place to go. We love our East Texas Spa!

We purchased our Hot Spring spa from Chris over 8 years ago. We have thoroughly enjoyed the spa and the helpful people at East Texas Spa. Chris still knows the exact model spa we purchased and is always willing to help. The few times we have had any problems they have always been handled very quickly.

Chris and Heidi are amazing. Heidi even lets me call her at home and has helped me figure out how to keep the right balance in my new Hot tub. Great service and freindly too !

Best investment I have ever made. I have had my spa for over 10 years with no problems. Chris and Heidie have been Super to work with.

We recently purchased the Vanguard Spa, from East Texas Spa Longview. The customer service from start to finish was top notch! The knowledge that our salesperson, Heidie Healy, provided was more than helpful. Our family is enjoying the spa even more than we expected. I would not do business with any other provider, nor would we ever consider any other spa than Hot Spring. Thanks again Heidi for impeccable customer service!

My husband and I came to East Texas Spa in Longview to see about adding a hot tub to our deck. Heidie Healy answered every question we had & gave us information we didnt even know to ask for. She was better than professional....she made us feel like friends. She wanted us to be as informed as possible & make the best choice. She also gave us her own phone number to call her directly anytime so that she could help us with anything that we might have forgotten or were confused about. Thats over the top customer service. We are very satisfied customers. We HIGHLY recommend East Texas Spa. Sincerely, Leonard & Meredith Muller

I highly recommend this company and heres why:1. straight talk- no talking around the subject, no b.s.2. they have contacts for electrical work/outlets if needed ( I did )3. they do what they say they are going to do and when they are going to do it, and that includes the electrical contractor.4. they follow through to make sure you are 100% satisfied5. if you are not satisfied they will stand by there work and make it rightNow, Im not saying my hot tub was delivered and setup without hiccups, but the real measure of customer service is not demonstrated when everything goes right, but rather how they respond when there is an issue. In my case, the plug had slightly come out of the socket and I thought I had a lemon for a hot tub. Greg called repair, they were out next day, plugged it in, and wham, problem solved. Now, I love my hot tub and best of all, I have no buyers remorse and feel secure in the product and company. Buy from these people; you wont regret it. Dr. J. Royston

Heidi was fantastic and SHE was the entire reason we purchased a spa from East Texas Spa. The only thing that we had issue with was when we had a leak in our spa. We went to Heidi and she scheduled a service person to come out to look at our spa. They found that the drain valve was loose. All they did was tighten it and left. Our bill for that was $162... and it was 5 minutes worth of work. That wasnt cool.

I have loved the Vista Hot Springs Spa we purchased 6 years ago. Heidie Healy is a great representative for Hot Springs. We get supplies online or take a day trip to Longview or the Tyler stores.Hot Springs Spas are the best quality. I have been very pleased with customer support since we purchased the spa.

Excellent service and great products!!!

We bought our spa in 2001 from Chris and we have really enjoyed it. Here in 2013 is still running great.If we ever decide to replace it I will definitely be a return customer to East Texas Spa. Also there service with advice and tips on keeping the spa running has been flawless.

Bought a 6 person Hot Springs tub from Greg Falcone of East Texas Spa in Longview and absolutely love the hot tub. Considered just about every other tub on the market (Bull Frog, Artesian, Jaccuzzi, ThermoSpa, etc). Selected Hot Springs for two reasons: Reputation of Hot Springs, integrity of Greg Falcone. He gave me an honest assessment of the various tubs and did not try to sell me the most expensive. He recommended the tub based on our needs and the features to meet those needs. Also, the service is outstanding. Albert was our service person and he took the time to give us tips and tricks on caring for the tub as this was out first hot tub. Outstanding product, outstanding people!

I greatly appreciated the friendly and very helpful service from Heidie Healy when I went in with questions about the Hot Springs Envoy that I bought second hand. She helped me to better understand how to maintain the ph level of my water and care for my filters.

Good atmosphere. Very knowledgeable employees. Great deals.

Showed up at 5:25 pm today the store was already closed. Hours on door said closes at 6. I guess we will take our business somewhere else. I would give minus review, but says I have to give at least a 1 star .

A little late on phone calls back but eager to help and fix problems. Hot tub is great.

When we were thinking about about buying a hottub we went to East Texas Spas. They were so helpful with what our desires were. They did not push anything on us, but did give us information on different spas and told us to compare online. We decided on a particular one and was shocked as to how soon it was delivered and set up! When we asked about chemicals verse salt water, they were very informative and knowledgeable! The delivery/setup crew was extremely professional and helpful. Everytime we go into the store, we are greeted by very friendly and professional people!! Could not have found a better place to do business!! Would and have reccommened them to many people!!

We purchased our hot tub from East Texas Spa Longvew, Texas, in June, 2014, and it is the best purchase we ever made! Heidi Healy was our sales agent, and we have been completely satisfied with her knowledge of our hot tub and her experience. She has always been there to answer our questions, whether it be in the store, by telephone, texting or emailing! Thank you Heidi and thank you East Texas Spa for making our lives a little more comfortable and fun!Mike and Angela Moore

Heidie was very nice and informative. Prices are resonable and good selection of spas and chemicals.

We have purchased three Hot Springs spas since 1990. Our first was a Grande and since that time we have had two Sovereigns. We sold the home with the Grande, built a new home, immediately bought a new Sovereign and nine months later it was destroyed by fire. We rebuilt after the fire and immediately purchased another new Sovereign. After the Grande there was never any doubt that Hot Springs built the best spa on the market. The only drawback we found to spa ownership was the continuous problem of water testing and maintenance. Then we were introduced to Silk Balance which simplified those issues to no end. Since using Silk Balance we have had no problems with water balance, requires no testing and avoids the residue that was normal when we were using the old chemicals. It is almost unbelievable as to the ease of routine maintenance since we converted to Silk Balance. Not only is it a simple procedure, the water has to be changed less often. My recommendation to anyone who is shopping for a spa is to purchase it at East Texas Spa in Longview where the service is excellent and without a doubt do not consider any product except Hot Springs and take the drudgery out of water maintenance by using Silk Balance. The quality and features of their products are second to none. We have had our current Sovereign is almost ten years old and we have never had a mechanical problem with it. Their warranty is the best in the industry and it is made in the USA.

If you wondering if buying a hot tub is a good idea I can tell you that for us it was the PERFECT decision!! We bought a Tiger River hot tub 19 years ago from East Texas Spa. It still works great today! Yes, through out these past 19 years we have had to have some occasional repairs - but at a maximum cost of less than $400 for the highest repair. On the occassions that we did have to have repairs done East Texas Spa was always quick, professional and took care of the problem. My husband and I both find it a wonderful way to relax in the evenings as well as the perfect beginning to a Saturday morning. I have had several orthopedic type surgeries and the hot tub is soooo soothing to my achy joints. Our hot tub stays hot 24/7 - ready to go - so all we have to do is flip the cover back and hop on in. I especially love the sented crystals and liquids that add relaxing aromas and softens the water. Heidie Healy at East Texas Spa was very helpful on my last visit in recommending some of the newer products they have to offer. So if you are wondering if a hot tub is a good investment for you, It sure has been for us. And if youre wondering where to go to find the perfect one for you, well, East Texas Spa, of course!! Gotta go, this time of year is stressful and our hot tub and my new bottle of Spazazz Eucalyptus Mint is calling my name ;)

We were very skeptical about making a large investment when we started researching hottubs. We visited Chris and Heidie at East Texas Spa numerous times while doing our research and they were the most knowledgable and informative sales group that we had visited. They really helped us to understand what we were investing in and what benifits HotSpring Spas have to offer. We purchased the HotSprings Vanguard spa in 2012 with the salt water system. The delivery team was very professional and had us set up and ready to go in no time. Really a great group of guys. This has been the best investement that we have made in a while. When we vacation we choose cabins with hottubs and we are always ready to get back to our HotSpring spa at home. Heidie even helped my guys put together a mothers day gift bag to spoil me rotten on Mothers Day. I encourage everyone to go by and talk to Chris and Heidie.

Everytime I visit the East Texas Spa they stop and make sure all my questions are answered and provide the chemicals that I need to fix orcorrect my problem. Heidie always seem to know the chmical answer to get my water correct.

Great customer service and product knowledge.

Wonderfull folks to deal with! Service after the sale cannot be beat!

Awesome