I have been avoiding committing my criticisms to writing, but after multiple attempts to voice my concerns to the Service Manager and as yet still not receiving the courtesy of a return call, I will express my experiences here.I brought my 2015 Nissan Leaf in for repair. I relayed my suspicion that this was a wheel bearing or steering assembly issue. First, it took several days (yes, days not hours) to make the diagnosis of bad wheel bearings. Then it took a few more days (yep) for the repair to be completed. During that time, communication from my advisor was poor. I had to initiate calls for status and on one of those days, my advisor was not in the office nor had he turned over responsibility to another advisor during his absence. The car was at the dealership for total of 5 days. A secondary air conditioning issue required ordering a part and that repair would need to be scheduled for a later date. At pickup, I asked to go ahead and pay for the services I had so far received. After waiting on my advisor for 30 minutes to finish the paperwork, I paid but could not receive a detailed invoice because the advisor had not finished the write-up. I called several days later asking for the detailed invoice and was told it would be emailed to me. I am now another week beyond that promise and have yet to receive it. In the past week, I have called twice and left messages for the Service Manager and no one has called me back. This is the first time Ive had complaints but during this one issue, multiple problems have occurred and no one is stepping up to make this right. Im very disappointed, will not be back for the A/C repair, and would still love to speak with a human being who might care about the quality of service at your business.

Steven Watkins-Bey helped us find the right car for us at an affordable price... He was helpful, knowledgeable and super nice! We will definitely return to Bill Ray Nissan when we need another vehicle - the customer service we received made the hour and a half drive to Longwood worth it!

Always get me in on time. Get me out quickly. Accommodations are clean and neat. They keep me informed. return the vehicle clean. They have good cars and trucks, but its the dealer and the service that keeps me coming back. Zach always takes good care of me. Prices are fair. I highly recommend this dealer.

Very happy with the services provided at Bill Ray Nissan. It was a pleasant experience from ordering the new vehicle all the way through the final purchase.Steven Watkins in sales handled our reservation and sale. A likable, no pressure guy, committed to helping us find the right vehicle & trim that suited our needs. I would highly recommend him for anybody looking for personalized service. We enjoyed working with him and the supporting staff such JC & Bobby. Thanks Guys!! Were very happy with the new Pathfinder.

All I can say is WOW! This has been the 3rd vehicle I have purchased at Bill Ray and they never seem to disappoint. I’ve had the pleasure of working with Mike Grimm and Bo Rhodes on my last 2 cars and they always knock it out of the park!!!!Never a feeling of pressure and despite my sometimes aggressive negotiating skills both Mike and Bo always come to the table with an Amazing deal we both agree on. Bought my wife a 2021 Rogue Platinum with specific color combo that is like finding a unicorn these days! Not for Bo! He was able to get me the exact car I wanted in less than 72hrs! That’s what I call service. The level of professionalism these guys exhibited is exactly why I have been a loyal Bill Ray customer for life. I’ll be sure to pop my head in to say Hi when I bring my Nissans in for service! And who knows maybe the oil change will turn into a trade in on a new model!!! Thanks again! I’ll be sure to send my colleges to see Mike and Bo in the future!!

Things started off on the wrong foot when I was promised the 1st shot at a pro 4x if the deal fell thru from another customer who had money down on it. Well the deal fell through and although I was contacted and on my way to the dealership the truck was sold out from under me to someone else. I almost cut ties with Bill Ray but decided to give Bo and his sales team another chance. Well Bo and Mike came thru with another truck that I purchased. Its not one of the colors I originally chose but it works. All in all Bo and his team treated well and got me in a truck that works perfectly for me. Im also very honored that my trade ended up in Mr. Rays personal collection where it will be appreciated hopefully for years to come.

I bought my own oil and filter for an oil change, unfortunately I didn’t have a way to do the service myself… so I was struggling to find a place that would perform the service at at decent price. I eventually called Bill Ray, even though I don’t have a Nissan, I asked to speak with an advisor. They directed me to Ms Amanda, whom was an absolute pleasure to speak with. She understood my struggle in finding decent prices… she told me that she had an open window and would be able to get my car in and out in a decent time, I explained i was on a schedule and I had to be out by 1:30pm I showed up at 11am and she had me out by 11:45am. She was very courteous, understand, knowledgeable, friendly. I highly recommend Bill Ray & Amanda, will definitely be back again soon!

This dealership and the people that work there are amazing. I was looking to buy my first new car and had some pretty bad experiences at other dealerships but this place was quick and easy with incredible customer service. Reggie followed up with me after my first test drive multiple times and then went and personally picked up the car I wanted, in the color I was looking for. Then when I showed up a day early (without letting them know first) Joey and Reggie took phenomenal care of me, got my trade in appraised, my new car detailed, and the paperwork signed that night. And as a woman buying a car alone, I felt comfortable here and like I could trust the people I was working with which I have found to be a pretty rare experience at car dealerships. Every person I came into contact with, whether they were directly working with me or not, was friendly and professional. They walked me through the finance paperwork quickly and comprehensively, went through the different operations of my car, got me set up with Apple CarPlay, made sure all the safety features were on the correct settings, and made sure I felt comfortable driving off the lot in it. I cannot recommend this place enough if you are looking to buy a car.

Reginald made this the best and easiest car shopping experience I’ve ever had! I came on my lunch break and picked up my new car after work. Customer service was the best hands down! He worked with me on my budget and style and I love my new car! I’m so happy with my purchase and experience here. All of the guys were so nice and helpful and one even recommended me to their referral at Geico for car insurance and my rate dropped from what I was already paying through another agency (who quoted me $100 more a month for the new car). Philip kept it straight forward with me regarding payments and financing and didn’t jerk me around, which I appreciated. Reginald helped me move everything over from my old car, made sure I got set up on my Bluetooth and promptly followed up. I highly recommend Reginald at Bill Ray Nissan for a great, timely and fun car buying experience! 5 STARS!

Took my moms car there earlier this week and the dealership is very nice where I was greeted by the most amazing staff eager to help. My service man Spencer really took care of us and ensured that we got the services we needed, by the book. The way he assisted us made us feel honored for being loyal customers so keep it up guys!

Richard Norris is a first class Service Director. He takes his clients needs seriously and it shows. He set me up with Darryl Driver as a Service Advisor and they took good care of my Titan once again. Darryl also helped me get a Nissan Service Credit Card, which I wanted due to special financing they have available. Darryl made it easy. I will continue to bring my vehicles here for services, so long as you continue employ first class individuals like Richard and Darryl.

This location is great! This is the second time Ive been to this dealership, and they have been a huge help. I scheduled a service appointment prior, and I didnt have to wait long for a service manager to start assisting me. Ive had nothing but major costly issues with my 2017 Nissan Versa, that I actually purchased at a Toyota dealership in Sanford. That Toyota dealership hasnt been any help at all after purchasing this vehicle from them earlier this year, which has been nothing but trouble.... with only 57,200 miles on it!! The entire front end was apparently welded back together, pictures show this, and was never reported on the car fax. And the Toyota dealerships certified inspection team missed this!!!?? So for now, Im stuck with this car that the other dealership sold me. A lawyer had been contacted since, but Im so grateful for Bill Ray Nissans service department whos fixed my car twice. Ask for Darryl. Hes great! He is very knowledgeable, friendly, and professional. When I decide to purchase a new car and get rid of this one, Ill definitely consider Bill Ray Nissan first.

I’m not a fan of car shopping but especially after my terrible car accident last year. I was anxious about looking at cars but Randy calmed my anxieties by answering all my questions. He was super knowledgeable and explained everything thoroughly. From beginning to end the process was great! No “car salesmen pressure” was felt. They allowed me to take my time and really think about what was best for me. If you go to this location definitely ask for Randy! He is one of the best car salesmen I’ve ever met! He even stayed past close to make sure the sale went well and I was shown everything about the car. I’m so happy with the Nissan Kicks! All the safety features make me comfortable to drive again.

Bill Ray never disappoints! My oil change and tire rotation was done in 30 minutes.

Darren was knowledgeable, friendly, and made me feel at ease throughout the entire process. The repairs were timely and came out excellent! I would choose this collision center again.

I have purchased 4 vehicles in the past 3 years from Bill Ray Nissan, and let me tell you, I am absolutely pleased! Erroll Mcknight has top notch customer service skills, is not pushy, makes sure your comfortable and actually listens and gets you exactly what you want. Bo is great also, he works relentlessly until your satisfied. After both vehicles were purchased, Erroll and Bo actually sat outside and spoke with me even though the sale was complete! Great experience and great staff! Highly recommended!

I have to give compliments to Jimmy in the Service Dept. I called on Saturday and made an appointment for my car to have an oil change and to be checked as it had recently passed over 100,000 miles. Jimmy was prompt and professional in reviewing the techs recommendations for service and helped me understand & decide which ones were critical and which ones I could wait on without being pushy. He arranged for a shuttle to take me home and bring me back. I also noticed how he was one of the few people walking through the service areas and waiting rooms who would make eye contact and greet people--even those that were not there to see him. That is expert level customer service that most people dont realize makes a huge impact. Overall super happy with the service I had and Jimmy made the entire experience less stressful--thank you!

I helped my daughter buy a car here and the salesman Sabier was fantastic. He was knowledgeable about the cars available and did not pressure us towards the more expensive vehicle. Very unusual for a car salesman in my experience. A real pleasure to work with. The financing part of the experience was not quite as pleasant. The experience took longer than I would have wanted but it worked out well in the end.. all in all a respectable experience.

Reginald and Bobby helped me out today, they were both so knowledgeable and helpful. Extremely patient with me and all my questions they both made this process unbelievably simple and clear. I felt very taken care of and cared for. Great staff and a wonderful atmosphere!

My 19 yr old daughter was looking for her first car. After having a not so good experience at another dealership, we decided to go to the Nissan dealership in Longwood. We were met at the door by JD. He was the absolute best, taking time with her to get her into her dream car. If youre looking for a car, I strongly suggest you go see JD. Thank you JD!!

My experience is always great! FromThe staff to the service that’s being provided! Amanda B which is who assisted me and kept me updated with every step that was being done to my vehicle. She was really courteous thank you again for everything you did Amanda!!!

The best service ever! I went to look at a car and left with one! The shortest amount of time spent in a car dealership. Three hours, new record. Steven, Philip and Joey really took car of me. Their many years of experience should in their knowledge of the product. You’re looking to buy a vehicle then go see my guys at Bill Ray Nissan in Longwood FL. The best dealers in Central FL

Wonderful experience! No pressure sales environment, personable folks in finance. I would come back to get a new car when I need one to give them repeat business.

I came in for a routine oil change. The service tec Robert informed me based on the mileage that I may want to consider some additional preventive maintenance also. He was very helpful and discovered that a problem I was having with the vehicle was covered by my warranty. I called and arranged for a rental for me since my vehicle would need to be kept overnight. Great service advisor.

I came to Bill Ray Nissan for the first time this morning. I have a 2019 Nissan Altima that I purchased from Reed Nissan. I came to Bill Ray because I will never go to Reed Nissan again! Overall, my experience at Bill Ray surpassed any experience I’ve ever had at Reed Nissan. If you are looking for a Nissan dealership in Central Florida or the outskirts, I recommend Bill Ray Nissan! They even washed my car, which was something I never experienced with any of the 3 of vehicles that I purchased from Reed. Bill Ray was 1000% better! Thank you, Bill Ray Nissan!

My customer service rep was out of the office for this appointment. (Sam Lemming, he always goes above and beyond!!)I called to schedule service(oil change), appointment was confirmed when I arrived.The reps I worked with were knowledgeable and answered my questions.Wasnt pressured to get additional service as in the past, no surprises this time :)

Amanda and Karim together make some of the best service Ive ever had at a dealer. Stayed away from dealerships for a long time but the service I received here from these two may have changed my outlook. Definitely will be back.

The people at check out are kind of rude. The foreman Fred was really nice. Valentina was very nice. And the girl with a hurt foot that took your info when you got there is really good too.

Randy was extremely helpful in helping us get our Flex, constantly communicating with us to keep us updated. Bobby in Finance was also very friendly and efficient. It was a pleasure doing business with Bill Ray Nissan and I would highly recommend them to others.

I was forced to buy a vehicle very quickly under duress to replace a totaled out Nissan due to a car accident that was not any fault of mine. I went to many dealerships… applied (and was sadly denied due to an ex husband ruining my credit during a divorce) …denied for seven financing options on used cars in a market that was lacking on any availability of affordable and decent used cars. Bill Ray Nissan has been awesome. I had a very attentive sales person named David Crane. Their financing dept. was very helpful. I Purchased a beautiful 2014 Nissan maxima that sadly I could not get a decent finance rate on but that was no fault of the dealership and will hopefully refinance…. This was an “AS IS USED VEHICLE PURCHASE”, however I discovered a problem with the drivers door handle on the date I drive it off the lot and later discovered a few minor issues with the key fobs’ programming and the panoramic sunroof. David worked tirelessly to make these issues right along with the repair department, Zach, and the manager Omandi. David paid for a replacement part out of his own pocket. They provided a shuttle service the date I had to replace the door handle and the shuttle driver Jorge was phenomenal as well…. Going well above and beyond his duties he assisted me in loading a washer and dryer into a friends truck after shuttling me to a location while I was waiting for the repair on my car. I would highly recommend this dealership for their customer service, as well as the quality of the car I purchased.

Spencer was an amazing help with getting my transmission replaced under the warranty. Spencer made sure to keep me updated and had it completed in only a week. Thank you! Only issue was someone drove my car and left with no gas but thankfully it was taken care of right away!

I was there after being notified of arrival of Frontier 4x4 trucks. I had previously spoken to David Crayne, and he was constantly checking in with me and keeping me updated on the expected deliveries. It was a great experience dealing with the Bill Ray team.

The dealership is the only one I will go to because they are always honest, gives me the services I need, and doesn’t try to overcharge me like others I’ve experienced. Services are always done quickly too. Great dealer!

Great Experience. First time ever at a car dealership(Sorry) Reginald was our sales agent. Explained everything about my new tech car twice and also had me do it. Pretty good for this Grandma! Couldnt be happier. Thanks again Reginald! (And Bill Ray Nissan too.)

Tony was excellent!! Great, respectful, courteous, efficient, fast service! He’s also fully bilingual which is a super plus!!I highly recommend him for appointments!

Hi, my name is Riley and yesterday I bought my first brand new car all by myself at the age of 19. I was helped by JD who showed me a multitude of cars until I found the one I fell in love with, a 2021 Nissan Sentra. He was kind and patient and listened to what I wanted in a car and found me a perfect fit. He worked with me on my budget and didnt ever steer me in the wrong direction. I couldnt have picked a better sales person to work with on my first adult purchase. I will definently be coming back to see JD at Bill Ray Nissan in a couple more years when I want a new car. Thank you to Bo Rhodes as well for recommending JD to me and treating me like family. If you are ever looking for a new car, go to Bill Ray Nissan and ask for JD, you wont regret it!

Randy is the best sales person! My family has been coming to Bill Ray for years and he always makes sure to take good care of us! Thank you Randy for your amazing service!

David Crayne did a great job from start to finish in my pursuit of a truck, the whole process was professional & made very simple. The finance staff was great tooIf your looking for your next vehicle I would contact David at Bill Ray Nissan in Longwood

Salespeople were helpful were not overly pushy obviously they want to make a deal but at the end of the day great place to do business

While it took a bit of time to find someone to help me out, the team hustled to get a team member to help with my situation. From there on they were quick, friendly, and thorough. I have always been greeted with a friendly demeanor and thoroughly taken care of at this Bill Ray location.

The overall experience was excellent!! They explained in detail the issue with the car, provided me with a rental since they had to keep my car overnight. They also had a shuttle service that dropped us off at home, picked us up to then take us Enterprise. The next day I was able to leave the rental at Bill Ray Nissan.

I had the pleasure of having Tom Fix as my sales rep and he was awesome. He was hands down one of the best!!!! He went above and beyond to ensure everything I requested was granted. This is my second time getting a car with Bill Ray Nissan and each time the process was quick, simple, and satisfying. I also want to thank OG Bobby Johnson for his great work in the finance department. Thank you all for all you have done!

It was an amazing experience and feeling as soon as I got to the Bill Ray Nissan dealership, not only did Reggie mention other options but he was very knowledgeable on the details of the vehicle he showed me from Key features to the digital dash. We also have an upcoming appointment just in case I forgot to mention anything. Reginald Newly & Phil Copeland made the purchase so easy! Thank you so much for the great hospitality and team work!

Bill Ray Nissan is beyond AMAZING! The customer service is like none I have ever experienced from any car dealership. Mr. Jd McClean is an EXCELLENT salesman! Mr. Bo, Mr. John in finance, Mr. Errol and Jacob all has unbelievable hospitality. They were patient and worked hard on our behalf (my daughter, my mom and I). I recommend Bill Ray Nissan and I am so glad I made a decision to go Nissan!!! If you are looking to purchase a new/used vehicle, Bill Ray Nissan is the place to buy. You will not be disappointed. I left the dealership elated and satisfied 😌😊☺

I am really happy with the service. The man that helped me n my dad was informative, happy, friendly, helpful, and had a positive attitude. Bless him.

Bill Ray Nissan— Jimmy Wilson, Service Advisor communicated regularly regarding work on my 2013 Pathfinder which needed numerous/expensive repairs. I greatly appreciate his QUALITY Customer Service!Zach did the same for my 2020 Pathfinder which was there for scheduled maintenance.

Spencer was great . He told us exactly what to do and expect. He called several times to notify me what was going with the car and needed. This was customer service . Great Job Spencer definitely would be back.

The service representative got my car in at the last minute. Provided a quality service.Nothing lacked. Well done.

Getting ready to put my car into their body shop, theyve done work for me before and this place does excellent work

In a nutshell, habitually over promised and under delivered. I took my Juke there as it had a catastrophic issue with an engine fan, control arms, and numerous hoses that all failed close together. While I wasn’t expecting it to be done immediately, I was expecting it to be completed when I was told. First it was after two days, then after four. Of course all the while, I was having to beg for updates since no one followed up when they said they would. Finally on the 4th day they told me that they needed it a couple of more days because the parts never came in. Of course this contradicted the prior statements that the car was being worked on and it was merely a combo of it being a lengthy job as well as being backed up. After the fourth day a rental car was provided to me for the following day. I picked it up thinking that it was going to be for a couple of days and then miraculously my car was done at 4p that afternoon. I’m glad it was done, but I had already made plans for my job etc, so I couldn’t return the car right away and when I explained that, it was met a feeling of disbelief that I wasn’t going to drop everything and get my car. The final straw was the next day when I picked it up and I was driving home. The car didn’t feel 100 percent like it normally does after an oil change and since I had requested one be done in addition to everything else, I was surprised to say the least. I’m no car expert, but when I checked the oil later in the day it certainly didn’t look entirely fresh. I do know however that I certainly paid for it. As a result, now I’ll have to take it to where my regular oil changes are done and inquire. More time wasted and I’m relying on them to tell me the truth and not want to just make another 50$. In any case, that’s why I will likely never come into bill ray again.

Service advisor Amanda did a great job. Definitely get your Nissan serviced here!!

The service was great... i drove up an advisor came right away checked me in and the process began .... the waiting time was ok and the service advisor she was courteous and helpful.

JC did an amazing job delivering my 2021 Nissan Rouge - in these trying times of just trying to find a vehicle to purchase is hard enough but Bill Ray Nissan not only had the vehicle we wanted but they delivered it to my home, went over everything about the vehicle, had me test drive it, JC also made sure I felt comfortable and happy with our purchase!!! I highly recommend this dealership such a great experience!!!

I had to get my transmission replaced on my Nissan rogue and Jimmy Wilson worked with me to help me through this and he got it fixed in a very timely manner, The car drives like new

This dealership is by far the best dealership in Central Florida! I told them what my loan was for, the car I wanted and they made it work! Everything was effortless and I was in and out much quicker than my previous experiences with past dealerships. They don’t hassle you and try to force you into things that you don’t want or need. I sent Van the Manager all of my paperwork ahead of time and as soon as I arrived my salesman David was ready to go over the features of my car that had already been detailed. Once we were finished the Finance Manager Bobby had all of my paperwork ready to go and made signing very easy. Not only did they go above and beyond with my car buying experience, they also followed me so I could drop my rental car off!! If I could give them more than 5 stars I would, 10/10 recommend this dealership to anyone who is wanting to buy a new or used car!

My sales rep Reggie was on point thru the entire process. Extremely knowledgeable on the vehicle of my choice as well as developing a rapport and understanding my scenario. The entire Nissan team made this car buying experience above and beyond expectations. I would definitely recommend if youre in the market to purchase or upgrade your vehicle to definitely reach out to Reggie and his team.

Reginald took my call and offered great advice and recommendations. He put me in contact with Karim who previously sold me a vehicle. Karim and I test drove a car and discussed my options. Philip from financing finished the deal. I was in and out in no time. All three of them made the experience painless and quick. I thank them for their help.

We had Reginald as our sales agent. He couldnt have been more friendly and made the experience enjoyable. Who would think buying a car would be 😉. Thank you Reginald. Oh and we love the car too!!

I had a great experience, Antonio Carcamo was very professional, helpful and friendly.

Appreciate the low pressure sales experience and everyone we interacted with seemed genuine.

My overall experience was great. I will definitely return to have my car repairs done by the service center. The representatives were informative and the checkout was quick. My only complaint would be that I wasn’t informed when my vehicle was ready. I had gotten a rental for the day Friday morning around 9am because I had work & some errands I needed to run. I brought the rental car back at 12:30pm Saturday and looked at my invoice it said I returned the vehicle at 2:38pm and I was charged for an additional day. I was not expecting that extra charge. I essentially paid for a day of a car rental that I didn’t even have.

Look with 12k miles the Juke should not have had both the high pressure fuel pump and the regular fuel pump die, thats $3k gone on repairs that are absurd given how much this car has been driven. The repairs and service were seemingly necessary, I dont blame your repair guys I blame Nissans craftsmanship. If I run into any more MAJOR issues within at least 2-3 years Im most certainly done with Nissan. Unless you are committed to future service being heavily discounted I refuse to buy another car ~10 years down the line. I love this car but the maintenance so far is not worth it.

Enjoyed working with JC Kenon, Bo Rhodes, and Phil Copeland. JC really took the time to go over the vehicle(s) and features which helped greatly in our selection. Bo and Phil were patient and thorough in dealing with our Nissan trade-in and working to help us meet our expectations for price and options available to us.

Vehicle was taken in a timely manner, serviced right, and recommended services handled. Always a great experience. Dont let Zack go---hes the best!

It was a pleasure buy my 4th Nissan from you guys, it wasn’t a surprise the easy, smooth and profesional experience. Thanks again.

Always five star service, from beginning to end, they really care about the service your car needs, very clean inside and out, and the staff are one in a million, highly recommend for all your care care needs.

Unfortunately I did not buy a car because they did not have what I was looking for. But if you are in the market for a vehicle, Errol the salesman is an honest person that I would recommend. Laid back personality and very knowledgeable, and answered all my questions.

Lots of folks met me at the entrance and helped me get to service advisor.Jimmy got me in and out in the time he promised and the work was done right. My car was washed and the waiting room was comfortable and clean.

Karim was an awesome sales person. He was friendly and helpful during the test drive and wasnt pushy or aggressive at all. He had answers for every question and was very knowledgeable. Philip in finance was fantastic. Personable, helpful, he was a great help. I was truly satisfied with my experience. In and out with a new car in under two hours.

The best buying experience Ive hade. the people are wonderful. They make you feel like family would definitely buy from them again.

I went in not wanting to go over my budget. Bill Ray Nissan did just that for me. Excellent service all around. Very professional and polite. Made the process easy and stress free. Thank you so much David Crayne as well as Phil the manager you were both so driven and kind to help me get a new 2020. So happy I choose to come here and not waste my time with elsewhere. So happy with my new Nissan.

Bill Ray Nissan has always been there to help our needs. Today has not been any different. Thank you all, especially to Mike for his guidance and help.

I had several issues with the Service Dept. basically since the first service after I bought my brand new car from them, but last time it was the worst experience with them. I was there for oil change, tire rotation and cabin filter replacement. They charged me for tire rotation and didnt actually do it, as I had marks on the tires so it was easy for me to confirm they didnt do it. I didnt check it at the shop before I left because never thought they wouldnt do it, it was until I got home that I was shocked to see that they didnt do the tire rotation, so I called them first time next day and took the car back the same day, so I verified and they did the tire rotation this time; however after I left the shop the car was driving weirdly so I checked the tires air pressure on the dashboard and sure enough the pressure was different on each one of the tires, see the picture, I always keep the tire pressure at 32 psi, this time they left them at 34, 35, 37!!, and 32. In addition, I took my own new cabin filter to them to be replaced, Im pretty sure they didnt replace it either, you can trll by the rotten-like smell that comes out of the a/c. I will never ever go back there for anything and wont recommend it to anybody.Just want to let everybody know of a person who works there as Service Advisor who is the exeption to the rule overthere, his name is Zach, and he was always great, really hope he found another job somewhere else as he is so good person and dmployee and doesnt fit there.

David Crayne made this the best experience Ive had at a dealership from start to finish. S/o to Bobby as well.

Brought it my vehicle for a sound I reported hearing in Oct 2020 while it was under warranty. Since they could not replicate the noise, they could not do any repairs or diagnosis. I recently brought it back in for the same noise along with a front collision light on my dash. Now the car is outside of the bumper to bumper warranty, and I was given a quote of near $3,000 for the repairs to be done (broken air intake box which the part has been superseded by Nissan since the time my vehicle was manufactured in 2017 due to issues with the original design, and for the sensor to be replaced). I was told by my service advisor that a good will claim could be filed with Nissan, but I would have to call customer service to create the case. This seems like the dealership is trying to pull the rug over on me as far as just making money off of me that I do not currently have since I originally brought the vehicle in for this reason while it was still covered by the warranty. There was little to no information provided to me as far as how this may have happened or what, if any, damage it will cause to my car by not getting it fixed right away. I have been less than pleased with this experience. On top of that, I was charged $50 for labor/parts to determine the issue, and I was also charged 3 days for the rental car I was provided. I was aware of a diagnostics fee, but I was not charged that. I was NOT advised that I would be paying for the rental car that was provided to me for the time that my car was at the dealership. POOR BUSINESS if you ask me. This has actually made me consider getting rid of my Nissan and going back to another manufacturer, just based on the customer service, or lack there of, at this dealership.

Daryl was amazing from start to finish!Communicated very well with me!Customer service was perfect!

Bo Rhodes, this is the man! This is my 3rd car purchased from him at Bill Ray Nissan! The service that he provides is the upmost genuine quality that you can get. He goes above and beyond to make sure you leave with the car that you want and as well as getting the finances in your budget. No funny stuff here (other than the awesome jokes we make). Tim was my salesman, he was amazing as well, he made sure that we went through all of the features on the vehicle and gave me a tour through the dealership, even though I’ve been there multiple times, and introduced to some of the staff. Bo, you are a professional and my man (at Bill Ray Nissan) and thank you so much for such for making sure that I left with a smile knowing that my family is in a safe and fun car in a timely manner! I recommend that you go and see Bo and Tim for your next vehicle purchase!

They are such an amazing Dealership and made my new car buying so easy. I have bought a few cars and this was the quickest I have ever gotten it all done . Definitely go see Bo Rhodes and Reginald they will treat you great. My new 2020 Nissan Kicks is great!!!

I was ready to see what I could do about getting into a new Nissan so I returned to Bill Ray. JD McLean was my first experience with Bill Ray back when I bought my first Nissan in 2017, he was so incredibly helpful with the whole process this time as well. Bobby Johnson also was very professional and worked hard to get me exactly what I needed. I would definitely recommend Bill Ray Nissan and all of their staff.

Valentina was my service rep and she was great. She was very thorough and kept me updated while my car was being serviced. It wasn’t a very long wait either. I was very pleased with the service there. I’ll be going back there to get brake pads.

Very disappointed in the service this time. Someone from the Bill Ray team completely messed up my key fob. Its an after market item that is true however it worked before arriving and when I was given my keys back it would no longer locked, unlocked, or start my vehicle. When I brought it to you attention I was brushed off like I was lying. I then had to go have it looked at causing me to have to spend another $55 to reprogram the key fob. I am very unpleased with the way everything went down!

I’ve been coming to the dealership for routine maintenance on my vehicle since I’ve moved here. They have always got things done right and efficiently.

Tony is an amazing service advisor, he always goes above and beyond for me and I am always leaving Bill Ray happy thanks to him. He always takes the time to really educate me on everything going on with my car and always makes sure I understand. I couldn’t recommend him more!!!

Dropped my car off at 8:30am on Friday. Not one update on my car in over 24 hours. Not one email, phone call or text message. After 3 times calling, someone told me they haven’t even inspected for the problem I brought it in for! Absolutely terrible service. Not only will I never be back but they have made me want to get rid of my Armada. You guys have some major improvements to make on your communication, service, and professionalism Bill Ray.

My car needed a new transmission and Sam worked very hard to make sure I was set up with a rental and that all the paperwork got filed for a “goodwill” transmission. I was taken aback by how friendly everyone was. I was ecstatic when I found out Sam got my transmission 100% paid for by Nissan even though it was outside of its warranty. Having to go to a car dealership is generally a pain but Bill Ray Nissan made my experience so easy! As soon as I stepped foot in the dealership parking lot several employees asked how they could assist me and they got me taken care of without a set appointment! Very professional, very clean, and excellent customer service!

Tire rotation and oil change. Valentina my agent. She was great. Tried to get the new Rogue brochure from front desk and there were none. Lady did not try to get one or order for mr. My daughter is in the market.

I went to Bill Ray Nissan this morning to get my oil changed and the service advisor Antonio Camacho said it would take about an hour. My car was returned to me in just under an hour. I have always received great service from Bill Ray Nissan and I wish I would have bought my Pathfinder from them but I didnt and I regret it. Thank you so much to Antonio and Bill Ray for honoring what you say and for having a great service department.

Erroll McKnight was such a pleasure working with during the purchase of my vehicle from Bill Ray Nissan. The experience from start to finish was more than satisfactory. I wasnt pressured into buying a different model or color. He found exactly what style, interior, and wheels I preferred and made sure I received just that!!! I would recommend this dealership to all my friends and family. My brother lives in Raleigh and is going to purchase from this dealership because of this fantastic experience.

I recently moved to the area and my visit to Bill Ray Nissan was next on my list pf things to do. I was greeted by 2 employees during my visit. They were fun, funny, and had a lot of knowledge and respect for their dealership. They made my visit pleasant and informative. Heather and Kim deserve to be recognized for their great customer service. I will return to Bill Ray Nissan. Thank you Heather and Kim.

Reginald was extremely informative and made us feel comfortable. He is a great salesman.Bobby was very helpful and thorough.We live in Lakeland so we will go to the local dealership for service even though you have an excellent service dept.

Reginald Neely at Bill Ray Nissan was a pleasure to work with. He provided a hassle and pressure free experience from start to finish. He was through in explaining all features of the 2021 Nissan Rogue and made sure we were able to get into the trim level and color of our choice all within our budget. Thanks again Reggie.

Ask for Errol he is the best. Very honest, very helpful.

This is my third car purchase here in 3 years, and I cant say enough good things about these folks. They are respectful of your time, and are very accommodating. The prices are fair, and there is none of that car sales feel here. Would recommend to everyone I know!

My most recent experience at Bill Ray Nissan was exciting and easy. My fiancé and I have come to Sabir twice already for a new car!! He’s very sweet and is passionate in what he does. Bobby, in finance, is also amazing! Helping us get through the toughest part of buying a car & making it incredibly easy. The two make you feel right at home when you’re there. Thank you, Sabir! You’re wonderful.

Just purchased a 2020 Kicks. The salesmen I dealt with were Bo Rhodes and Kirk. The finance gentleman was John. I have to say I never dealt with a more honest, knowledgeable and professional team. I know for sure they had my best interest in mind. I am very pleased with the deal I received. Love the car and the team. I would recommend Bill Ray Nissan to everyone. And make sure you ask for Bo and Kirk!!!

Ive never had a better car buying experience in my life, and Im in my late 50s! I inquired about a used Ford Ranger. One of the salesmen Erroll McKnight knew exactly what truck I was talking about and advised it was transported to auction earlier that day. But it was close and if I wanted to see it he would go to the auction and get it. Which he did!! I got to see the truck just as it was traded in. Im a motor geek so seeing a vehicle prior to being cleaned up and serviced was a HEUGH plus. I was so glad they were fine with me seeing it. After noticing a couple things that needed attention we agreed on a price. Now I was also dealing with Bo Rhodes. Mr. Rhodes was absolutely honest and straight forward. These are two guys you could make a handshake deal with. When the truck was being serviced something else came up that had to be addressed. Well all of it was at zero cost to me!! I could go on with more details but to sum it up. Erroll McKnight bent over backwards to help me, went on three test drives, and kept in constant contact with me as to the status of the truck and when it was ready. Bo Rhodes is a no nonsense, get things done kind of guy who is honest and extremely willing to work with you. Im telling you, 58 years old and I have NEVER had a better experience than I did at this dealer!!

Everyone was super nice, service was great. Definitely appreciate them

This is my 7th car through this dealership, and every time the experience is easier and better. Great people. Straight shooters. Love the product and the dealer!

I have never felt more at ease having our truck repaired. My advisor Zachary every step of the way kept me updated sometimes everything twice a day with just a simple text. I really appreciated all the communication and his professionalism throughout the repair. Thank you Zach for all your hard work !!!If your looking for an advocate that cares about the same things you do when servicing your car then make an appointment with Zachary Dambaugh. He is knowledgeable and provides repair options. It’s expensive to maintain our car at times and Zachary understands that. He provided me solutions that prioritized what I needed to absolutely get done that today and put together a strategy to get the rest done over time.We just relocated to the Orlando area from Houston and I’m proud to say Bill Ray Nissan is my new servicing dealer. I have never felt more appreciated from the smiles of the team to the attention to detail.

I enojyed working with Randy Minnich. He was such an upbeat and positive person, he showed me so many details about the vehicle and explained a lot. Randy always followed up and made sure to answer any questions I had. He made chosing and buying my Rogue easy and made sure I got the one I wanted.As to the above question - how likely are you to recommend Bill Ray Nissan? It would be Extermely Likely as I would be recommending they go see Randy.