Kim was a huge help in the process, and the lab was able to recover almost all of my data. Kim worked with me through parts of the process, helping to negotiate an agreement that enabled me to recover my data without breaking the bank. Im very thankful for their support!

Overall Excellent ExperienceWorking with Secure Data came with a lot of up front honesty on the nature of data recovery.My external hard drive was damaged, and with it having over 1 tb of important files, I had understandable concern of getting any of it back. Elliot, who helped me through the process, did let me know up front the possibilities of data loss, but reassured me once the drive was looked at that he felt confident in the successful recovery of my files, while keeping my expectations at bay. Luckily, though yes some files were lost, I recovered 99% of my drive back. Regarding costs, yes, the quote up front was significantly lower than the end cost once the drive was thoroughly inspected, but Secure Data was willing to work with me in getting my files back at a price that we could both manage. Overall, the customers service was genuine and caring, making it an easy process to move through.

Hurricane Ida happened and caused a huge flash flood that destroyed my external hard drive. Jake Gambatese was able to help me recover all 1TB worth of important data. He was extremely considerate of the situation and managed to successfully guide me through the entire recovery process without a hitch. Couldn’t be happier with the results!

Elliot Fisher at Secure Date Recovery was excellent to work with. He was very helpful, answering my many many questions and and very responsive. They were able to recover 99% of my data (all but 3 photos) on my broken portable hard drive which was a nice surprise. Would recommend and recommend Elliot.

Im really impressed with the service from Secure Data Recovery. These guys are A+ and definitely will do future work with them. I worked with the agent Elliot Fisher, which he was very responsive, helped through the process and explained everything detailed. Thanks for all your help!

Elliot always show a high standards of professionalism. I have to say that my English is limited, however, this guy had a lot of patience with me. Every time that I call or email to him he responded very quick. Also he responded all my concerns about my damaged hard disk. I would like to recomend this company for their excellent customer service. Thank you very much.

The entire team that helped me was very patient and understanding with my case. They explain everything that they are doing every step of the way. I am happy to have received my restored memories in a timely manner and would recommend this company to anyone who needs restored data.

Scott McMacken was so helpful, professional, and responsive as I was trying to recover my hard drive with all of my childrens photos on it. I so appreciate everything he did to make the recovery process smooth! Thank you!

I had a hard drive that Id been getting warnings on for months ... and ignoring them. When I tried to access the data on it my system wouldnt read it at all. Mostly what I had there was years of pictures and video. I contacted Secure Data Recovery and found that they would inspect the drive without cost and only charge for an actual recovery. Once I told Elliot Fisher to go ahead it took surprisingly little time and Elliot kept me updated every step of the way. I got a %100 recovery and Im a happy customer.

I dealt with Kim Nguyen at Secure Data Recovery. She was excellent in responding to my many questions and helped me along with understanding the back up process. I was shocked after being let down from other data companies including Apple but SDR retrieved all the files successfully from my Iphone8 and in good time at a reasonable rate. I will be recommending these services to everyone with data back up issues. Thank you Secure Data Recovery for getting my valuable files back when nobody else could!

Kim provided great communication regarding the data recovery efforts and that aspect of their service is 5 star. Unfortunately, some of my data was not recoverable, and double unfortunately, the more important files seem to be the ones not recovered. Still have many files to go through. Im assuming that the problem was that my drive was too far gone and not a reflection of their service.

One of my machines failed taking with it a few years worth of photos. Scott was honest from the beginning about what to expect and what could/couldnt be promised. Drop off was convenient and within two days of drop off I had an email from Scott explaining what could be done and what it would cost. As it turned out, I couldnt justify the expense at this point, so for shipping, Scott is sending me the drive in case I change my mind in future. If so I will definitely take it to him. He doesnt pressure you, try to scare you, or promise you anything impossible, which is reason enough to go to him.

What is there to say, its like something from a spy movie! Who knew that there was private companies like Secure Data Recovery that can take a broken hard drive, recover the data and then put it on a secure hard drive. Worked with Scott, he was super professional, explained the process and the options clearly, and had great customer service. I got all my business data back that would have been quite difficult if not impossible to replicate, and on a 1 TB hard drive that is pin locked. I will keep using the hard drive a back up too!Fast, easy, and great customer service!Thanks, Scott!

From the first call to receiving my data back, Elliot was a huge help. I was informed of the process the whole time with great results.

I’m so happy Kim became my representative! She’s friendly, positive, and helpful which is everything I expect and appreciate from a rep. I 100% recommend to anyone looking to recover their data with the upmost customer service :)

I had a great experience working with Secure Data Recovery. Scott Mcmacken was the rep assigned to my case, and he was responsive and helpful throughout the entire process. SDR was able to make a full recovery of my data, and sent it to me on a thumb drive. Cant recommend enough!

I would 100% recommend this place. Scott McMacken was my point of contact and he was great! From the beginning he was dedicated to assisting me with my hard drive recovery. He was very knowledgeable, patient and honest. He answered every question that I had and provided realistic time frames for recovery. He calls/emails you back when he says he’s going to, his follow up game is on point. My hard drive was recovered making me a happy customer!

Elliot was great! Super responsive to my inquiry, nice, gave me all the options and was not pushy at all. I definitely recommend!

My 2TB drive Western Digital crashed and I had all these music and family photos in it, shipped my hard drive in and they recovered everything on my drive. I even purchased their external secure keypad drive and they transfer all my data over to the new drive and shipped it securely to me via FedEx. This was my first time using a service like this and I was really impressed with how easy their service was from A to Z. Chris McMacken. at Secure Data Recovery Services guided me through the entire process via email and phone. Even months after I forgot how to enter the password to my secure drive, he was able to help me right away. You can log into your account and see the status of the recovery and what was being . You have a hard drive problem, dont try to fix it yourself, itll make it worse...send it in, its worth it. A+

What a pleasure it has been working with Secure Data Recovery, specifically Chris McMackin My point of contact. I am the Broker and President of The Shire Real Estate Group. When Our server crashed we thought it was the end of our accounting world. We had over 21 years of data stored on it with our property management records and well as the companys Quickbooks data. Chris helped me understand and explained the recovery process. Direct and to the point was what I asked for and that was what I received. Chris under promised and over delivered. I highly recommend this company for great customer service and a quality return of our data.

My external SATA drive died on me. I had over 18 YEARS pf photos on that drive along with a ton of documents I needed and spreadsheets. I knew that I needed to back up the drive but, just when I was all set to get to doing that task - the drive died! I cant put into words just how devastating that was! I did a quick Google search for data recovery services. I quickly called and much to my surprise, a real human being answered, AND I could actually understand them! Secure Data Recovery Services has a variety of levels of service. It did take a bit longer than what I was expecting, right at first, to hear back and get a plan going. In any event, the representative told me the choices that were available for data recovery, should by drive have data that could be recovered. Secure Data Recovery told me that they always attempt to get a full recovery. I must be honest, the price for data recovery is VERY expensive! I about fainted when I got the pricing. - -HOWEVER, how does one put a price on 18 years worth of family pictures? Secure Data Recovery did a great job of recovering 97% of my data! That is awesome!! They put my files on an external hard drive, a Secure Drive and overnighted the drive back to me. I have learned the hard and VERY expensive virtues of backing up important and precious photos! I am VERY pleased with the work and success performed by Secure Data Recovery Services. I recommend these professionals if you ever find yourself in the same awful predicament as I was in - Secure Data Recovery Services is your data recovery savior!

Elliot, appreciate your help.Great customer service!

Working with Scott was an absolute pleasure. He knew how devastating it is to have drives die on you especially with a Drobo with over 7 TBs of information. He went above and beyond my expectations. I highly recommend both Scott and this company.

Elliot F was terrific in helping me walk through the process, even after I flaked on him a couple of times. In the end, he was able to help me recover over 300 GB of lost data on a damaged drive and preserve our important family memories. Thanks to Elliot and the whole Secure Data team for your help!

Great service, handled quickly and professionally and we got all the data we wanted recovered in the end

Had an iPhone X with water damage and was looking to get all of my videos, photos, and notes recovered - some of which were very sentimental. After shopping around prices online, I found Secure Data Recovery and reached out. Scott was my point-person throughout the whole process and made communication very easy. He was able to hit a price that was in my budget and my phone was on its way to the lab within a day of reaching out. Will definitely recommend to anyone I know that needs data recovery!

The best experience Ive had. Very important footage recovered, and worth every penny.

My hard drive crashed because I dropped it while it was plugged in. Chris McMacken at Secure Data Recovery Services helped walk me through the whole process, and was very transparent and clear about prices and services, and quickly and thoroughly answered my questions. Thanks to Secure Data Recovery Services and his help, I have my recovered data on a new drive!

I signed a contract stating there were no refunds, so thats on me, as they will not refund your money or any part of it, when they dont perform as expected. They recovered 10% of all the files lost and of those recovered only 10% of those could even be opened or read. If you want to recover pictures, they do recover JPEGs. Otherwise, pretty much worthless!

My wife and I have used the services of Secure Data Recovery twice now. Once for a back up drive my wife kept all of her Picture files and other documents she needed on a daily basis, and then once for the hard drive on her laptop that failed. In both cases Secure Data Recovery was able to isolate and and save all of her files and copied them onto a new drive for her future use. We both would recommend this company for all of your Data recovery needs. Elijah our agent was extremely helpful in explaining the process and working with us to recover our lost data. We wish to thank them again for all of their help during this process

Amazing!! Management was A+. They recovered all my data from my hard drive. I highly recommend using these team. Costumer service was top notched. They work very quickly and take good care of you every step of the way.

Secure data was great at recovering important company files. They even gave everything back to us in our original folder structure, which was super helpful for finding specific pieces to update our website! I highly recommend their services.

My companys NAS RAID 5 failed and data was corrupted. Scott McMacken was the Data Recovery Specialist who helped me. He was professional and very responsive as he made himself accessible even outside normal business hours. Our data is paramount to our business success, and Secure Data Recovery provided the assurance of safeguarding our data as it was being recovered by their engineers. Scott and his team did a fantastic job! They recovered 100% of our data, and then returned our media/device. Would definitely contact Scott in the future should such an unfortunate event occur again. Because of this positive data recovery experience I no longer have any consternation or trepidation associated with a failed media.

Was very happy witht the help and customer service Scott and the team provided! I would highly recommend them if you need data recovery!

I just wanted to say thank you so much for everything that you guys have done. One of the most professional businesses that I have worked with. They were able to get all of my data recovered in a very timely manner and i could have been more pleased with the process. very responsive and really took the time to let me know what was going on. I will 100 percent always do business with you guys. I will also be letting everyone I know going forward to do business with you. Once again thank you chris

Scott McMacken with Secure Data was terrific to work with. My hard drive failed and needed data recovery; Scott was quick to outline my options and move things aling at a good pace. I appreciate the professional and responsiveness throughout teh process. Would recommend for sure!!! From: Karl Kellogg

I had a 64 gb kingston disc crash on me, i sent it into this company and they restored all the data. while they are expensive, it was worth the price for me to recover this info which Id feared was lost forever.

I worked with Jeff and Chris and they were always very responsive. The original quote was definitely more than expected and they were able to work with me to have something more in my budget and ended up recovering all of my data. Overall, the customer service was outstanding and I would recommend.

Chris McM was the primary reason why I chose Secure Data to work on recovery efforts for my hard-drive. He was helpful, considerate, sensitive (to the issues surrounding the recovery efforts) and most of all - he was solution-based. As a customer/client -- thats what I want with those I hire for a service. The recovery efforts were a success (it was a hard drive that I could not access or even get to power up - and, they retrieved the data!).My great respects and appreciation for Chris and the team. Chris made it happen, without whom Id still be at a loss, Im sure! Thank you Chris and Secure Data!

Excellent Service.Worked with Scott dealing with a raid failure on a SAN. Outstanding customer support, responsive and professional. Would highly recommend.

I had the distinct pleasure of working with Anna, who is not only responsive and professional, but also quite personable. I’d recommend this company based on her service alone! Thanks again for rescuing my data, guys!

My wedding videographer gave me an external hard drive that I wasn’t able to open anymore. I was planning to surprise my wife on our 5 year anniversary with the video so I was disappointed. Luckily, I found Secure Data Recovery Services that saved the day. I shipped out my hard drive via USP store with pre paid label they sent me and I had the new hard drive back within days. My main point of contact was Anna and she was amazing. I had questions after I received the hard drive and Anna was very responsive and knowledgeable. I would highly recommend this company and Anna!

Great job on recovering all the info I had in my old hard drive. I thought I might not get back all of it, but Secure Data Recovery made it possible. Thanks Chris M.

Our 2nd time at this place. This time we had a cracked screen on our iPhone 6s. Repair was prompt, no hassles and at a fair price. Went extra mile to get a part that wasnt originally in store within half hour to ensure same day repair. Will use again in future and recommend to friends.

Chris and team were great to work with. Professional, friendly, quick to respond and retrieved 100% of the data I needed. THANK YOU Secure Data Recovery Team!!

Jake and the Secure team were always kind and quick to reply walking me through all the options and answering all my questions during my lost data crisis due to a failed external hard drive. My data was completely recovered and returned as promised plus guidance about backing up in the future to avoid another lost data crisis. I hope to never need their services again, but if I or anyone I know has a failed drive/lost data, I will go immediately to Secure Data Recovery. Highly recommend.

Total professionals, and my rep Eric Dvorin took care of everything. After a catastrophic punch to my Macbook (angry 1st grader during homeschooling) cracked the board, Secure Data recovered every last file and saved my home business. Highly recommended. Mark F

I have had an absolutely horrible experience since leaving my corrupt hard drive with this recovery service. I paid extra in order to get my hard drive fixed within 7-9 days and have been waiting for almost 2 months with no estimated timetable available. Its seemed that when its time to pay its all about turnaround time and efficiency but once your device has been given theres really no sense of urgency or concern to sticking to the timetables that were paid for. Very disappointed...

Chris did a great job of communicating and making sure all of my questions were answered and addressed. I would absolutely recommend this company.

Great service, good attitude and quickly done. Definitely will use them for all my repair needs.

It was expensive but worth it to recover 30 years worth of music and photos I had backed up to a WD Passport that failed. My customer service rep Chris went above and beyond to guide me through the process. Highly Recommended!

Reliable and professional. Quick to communicate. Accomplished a full restoration of what I understood to be a hard drive that was in bad shape.

Chris McMacken was very helpful through the whole process of getting my data recovered.

I had a very great experience going there. I needed some footage recovered from a hard drive. I took it to another place previous to taking it here and they werent able to get the footage i needed. Secure data recovered everything I needed and more.As far as the customer service it was outstanding. They answered every question that I had about the process and were very responsive in the email.They always went beyond from what I asked, extremely helpful.I would definitely recommend this place if anyone asks about hard drive recovery.thank you,sonny.

Love the results. secure Data Recovery was able to retrieve 100% of my files.

As a teacher, there was so much on my flash drive, both personal and professional...!! My life on a flash drive!! All of a sudden it wouldnt even read. So I had no access to some very important information that I wanted to use with my classes at the end of the year (projects, planning for next year, etc.). I went to the Geek Squad first. No luck... I am so very fortunate that a company like Secure Data Recovery exists! Not only did they walk me through the process and let me know exactly what to expect, they were transparent with the costs. Yes, it was a bit pricey, yet well worth it since retrieving my information was crucial for a smooth end to this school year. The total turnaround time was 12 days!! Thanks ever so much to Chris (Primary contact/ customer service person, AZ), Jacob (local), and the rest of the team! You guys ROCK!! *;-) *Kimberly D.

Thanks to both Chris and Scott McMacken for all their help. I had a large drive (5tb) filled with client files and images that could not be replaced (my deceased mother and sister). They were able to recover 99.97% of my files. I am very greatful to Chris and Scott for saving the files, and the excellent service.

Excellent customer service!

So grateful for the help I received from Secure Data Recovery! Long story short, they were able to recover all of our files.We had an external Hard Drive crash that wasnt backed up. I filled out a Help Request on their website, and received a follow-up call from Chris within minutes. After letting him know about my recovery attempts, he was able to walk me through the next steps Secure Data Recovery would take to recover our files. We chose Immediate Emergency recovery, and was able to drop off the hard drive at their Universal City location as soon as I got off the phone. Chris had an answer by the end of the day as to why our Hard Drive crashed, and told me they were confident they could recover our files.Because the hard drive had a large amount of files (almost 3 TB), and there were a number of corrupt files, our recovery took about 8 days. While I hoped I could get it sooner, the large amount of data just took that long to recover and transfer to a new hard drive. Because I chose Emergency recovery, I know they were working to get us our files ASAP.When I received the recovered files, I purchased one of the hard drives they manufacture. Ive been using it for the last 2 weeks, and am very happy with its reliability.Overall, Im really happy with the service I received from Secure Data Recovery. Yes, they are expensive, but their high level of professionalism and recovery rate makes it worth it. I highly recommend them, especially if you absolutely need your files recovered.

Cannot recommend this place enough!! Chris was incredibly helpful - professional, personable, and clear about their services/timelines/pricing... Exceptional customer service and work; I used their emergency expedited service and they returned all my files under 24 hours. Little pricey, but comparable to other sites and worth it.

Chris helped us get our 11 drive RAID 6 array recovered quickly and for a fair price. Very much appreciated.

I love this company! And a big shout-out to Rob for the above excellent support!Finally a service that has a real, dedicated, LIVE human being there to help you! No automated robot assistance!I had an accident that destroyed my USB flash drive memory stick, and within 2 weeks these guys had all of my stuff completely recovered!They were great. Their service was fast and to the point.Rob was always available and there to help, and on top of that he is very knowledgeable in this field and answered all of my questions - explaining down to the detail.P.S.You cannot sink into a deeper feeling of despair than when your data memory storage media, containing a life’s worth of files in it, breaks in half.That was the condition I was in until I asked my Google assistant to “call the best data recovery company,” immediately then a call began to ring for Secure Data Recovery Services. Everything went uphill from there.Thank you Rob & Secure Data Recovery Services!

Good service. Would have liked to be able to have recovered all of my data, but they did not lie. They let me see what was savable. Good price for the excellent work.

Secure Data Recovery was professional, communicative, and they recovered my data from a drive I thought I was lost. I am grateful for the experience, and especially thank you Chris for walking me through each step!

I had the classic click of death from a dropped hard drive, it wouldnt even try to spin up. The footage/data was absolutely mission critical for the project. The Secure Data tech was able to save the footage, and the price was reasonable for the importance of the recovery being successful. I would 100 percent recommend the abilities of Secure Data and the customer service was prompt and responsive! If you are in trouble, use Secure Data!

Being a novice at data recovery (how could I let this happen?), I was intimidated by the whole process, but Jeff, based in my hometown of Cleveland (nicer people live there), telephonically held my hand and patiently guided me so well! He explained all facets and gave me confidence that I’d chosen exactly the right place to handle my case. And lo and behold, everything turned out perfectly! Thank you, Jeff, and everyone else at SDRS!

I had 2 RAID drives corrupted while transitioning from a Windows 7 to a new Windows 10 computer. During my initial call to them, Mitchell Moore took the time to understand what had happened during the corruption and was extremely helpful & forthright in answering my questions about the likelihood of being able to recover my data. There were no surprises throughout the recovery process: SDR paid to ship my drives to their nearest lab and promptly ran diagnostic tests on my drives at no cost to me. They quoted me a price before starting the data recovery process and, when the extraction was complete, they honored that quote. There was no down time waiting in a queue to begin working on my drives: they wasted no time in initiating work on my drives. Jacob Medina, the technician who worked with my drives, was very communicative and extremely helpful throughout the entire recovery and backup process. He suggested the most cost effective and secure ways to store my recovered data. If you are unlucky enough to ever need data recovery services, I highly recommend SDR. Their staff exhibited the highest levels of transparency, professionalism and integrity throughout my experience with them.

I was really in a bind when my hard drive crashed with no warning. Went to Best Buy who said “sorry no data.” Did a google search and located Secure Data Recovery. I sent an email to Chris and he promptly responded. Chris explained the process and gave ma a diagnostic quote. I sent in the hard drive and they were able to diagnose the read/write drive heads were damaged and not functioning. They said that they would need to dissect the hard drive, mirror the drives and then transfer the data to a new hard drive. Chris kept me informed Ali g the way and I was able to watch the process online via a secure website. They were able to mirror the drives and retrieve most of not all the data, with no corruption. The 10+ years of photos of my kids, and trips were recovered. Yes as others stated it was pricey but can you really put a price in memories. Chris was professional and helpful through the whole process.

Contacted Secure Data Recovery after suffering a complete hard drive failure and all attempts to recover the data myself had failed. Brett Olsen was super helpful and courteous. He answered all my questions on the phone and was quick to respond when I had additional questions (via email) throughout the process. Secure Data Recovery was able to recover all but a double handful of files for me... I could NOT be happier with the service or the outcome. For me, the price was completely reasonable and, if this happened to me again, I would not hesitate to use Secure Data Recovery again.

Data saved!!Anyone can imagine the stress involved with the loss of critical data. Secure Data Recovery saved us by recovering that important data. I was impressed by the formality in the processes and the web-based interface. I would use the service again if needed and I would recommend to others.The only reason I didnt give it 5 stars is because we would have much preferred to understand the final payment requirements upfront. We prepared to pay in one way but found out we needed to pay a different way and it ended up taking a few extra days. Data recovery is often very time sensitive and the few extra days added pressure to the situation. Next time make sure payment requirements are stated upfront clearly!Although the recovery price seems high... we did have the option of reviewing the files prior to making the final decision to pay for recovered files. In that respect, the vendor took the risk and we were able to make an informed decision to pay for recovery.

After researching a few different recovery options, i am VERY please that i went with Secure Data Recovery Services. I knew the recovery job for my hard drive was going to cost a lot, however the footage i needed was very sentimental and irreplaceable. Brett Olsen was especially helpful with explaining the different options available to me in order to complete the job. He was fair and accommodating to help provide me with a discount under my specific circumstances. I cant thank Brett, and SDRS enough for recovering my hard drive, fingers crossed i wont have to go through it again, but if i do i would absolutely go with them again. THANK YOU!

Many thanks to Secure Data Recovery and Rob Anderson. He notified me of things I needed to do and kept me up to date on the progress and status of my data recovery. He made the whole process very simple and easy. All questions I had were answered with ease and I only had to leave a voice message once because the office was closed, but that was returned the very next morning. I will definitely recommend Rob Anderson and Secure Data Recovery to anyone needing this type of service. Thank you!

Right after our server crashed and a failed recovery due to multiple disk failures, we found Date Recovery Services. We spoke with Chris, who kept in touch with us during the entire process. The procedure is not cheap but when you need to have piece of mind then I feel confident in referring this company and Chris. Unbelievable how they recovered over 1.2 million files and only 9 small files were not recovered. Amazing work and satisfied with their work. Thank you Data Recovery...

Overall, I was very satisfied with my experience with Secure Data Recovery Services. I had a 1 TB external hard drive with about 500 GB of information that had crashed and was no longer recoverable through standard means. I first called Secure Data, which informed me that theyd analyze the drive at no charge (other than a $25 return shipping fee). I dropped it off at Secure Datas San Diego location (which essentially is a shared secretary who ships it to Los Angeles), but I assume you can directly ship them a drive from anywhere.After 3-4 days, they had analyzed the drive, determined the problem, and provided me a quote of $900 to remove the internal discs in their cleanroom, reconstruct the drive, and recover the data, with payment due only upon recovery of data and acceptance by me. I went forward, and after about 3-4 more days, they showed me a file structure confirming recovery of all of the data. Secure Data put the data on a new drive and shipped it back to me along with the original drive for about $1,000, all said and done. Although the price was a little high (my only complaint), the service was excellent, and I retrieved all of the lost data. The whole process took about two weeks from start to finish. (They provided faster service for a higher fee.)All and all, if you have a hard drive that has serious problems, then Id recommend Secure Data. If youre not sure how bad the issue is, you might try a lower-cost, non-invasive solution first, then use Secure Data if that fails. But if your repair shop says they need to take the drive apart and reconstruct it, Id use Secure Data instead, as it has certified clean rooms that ensure no contamination in the event the drive needs to be reconstructed. This is a much safer approach and well worth the money if you have valuable data that needs retrieval.

Case # 81411Mitchell M. provided us with outstanding service!Mitchell was quick to respond to our company needs. He explained the process of the services your company provides for data retrieval and put our minds at ease. He sent us detailed documentation on the process, step by step.He kept us informed and updated. We almost had to back out because of the cost, but he was able to negotiate an agreeable price for your services. It has been a pleasure working with Mitchell ! Great job!

My computer recently crashed...more specific my hard drive quit working. Worse yet, I had been lax in backing up my computer for the previous year and a half. I went to a local computer repair service but they told me they could do nothing with the hard drive as far as data recovery...it was unrecoverable they said. I wasnt satisfied that all was lost and wanted to see my pictures, spreadsheets, documents, etc recovered. I decided to take a chance with Secure Data Recovery Services. I am extremely happy that I did. From the time that I dropped my drive off at the collection site to when I received my data back (intact), I received nothing but first rate service. At the core of the great service I received was my dedicated account representative, Mitchell Moore. This guy is an all star! He was on top of every communication point during the process...Responded to my emails in minutes not hours or days...was extremely flexible and willing to work and find me the best solution for my situation...and professional every step of the way. The techs at Secure Data Recovery were able to pull 100% of the data I thought I had lost (and that the local shop told me I had lost) off the defective drive and return it to me within a very short amount of time.In short, this is THE BEST customer service and service outcome I have had in a LONG time and a rare (these days, unfortunately) experience when a company communicated extremely well and delivered a high quality product. Thanks Mitchell for all you and your company did to get my data back!

Secure Data Recovery has done a wonderful job of recovering several years worth of photos from a bad hard drive from my Mac. When my local repair shop couldnt do anything with it, I found Secure Data Recovery and the experience has been so easy. Customer service has been outstanding. I was assigned a dedicated rep to answer my questions, guide me through the process and just generally be available. Alec is fantastic. Communication and professionalism were weak at my local mac repair shop and so it was such a pleasant surprise to find both areas were strong with this business.I would recommend Secure Data Recovery Services without hesitation.

Truly acceptional service. Everything was expedited and done in timely manner. Our company lost all data if not for Secured Data Recovery we will be loosing hundreds thousand of dollars. These guys are also have all certifications and got the best customer satisfaction reviews. Thanks again. Definitely recommend them.

I’m extremely satisfied with the service provided by Secure Data Recovery and their representative Rob Anderson. From the time I entered my information online (and got a call back within 5 minutes), to the day I got my external hard drive back I was kept informed every step of the way. Rob was sympathetic to my situation (8 years of family photos lost with no backup) and he patiently answered every question I had. He followed up with phone calls and emails throughout the process. The techs were able to diagnose the problem and said all the data could be recovered! I cant tell you the relief that was!! It took nearly a week to complete the recovery then a list of every file was emailed to me to review. It was so exciting to see all the files on the list that I thought I may never see again! After the data was put on a new external hard drive, I picked it up at the LA location. Everyone there was very nice too. Thank you to Rob for all his help along the way and to the technicians who worked so hard!

Right from the start, Frederick and the entire team over at Secure Data were able to allay my fears and give me confidence that they were going to do everything in their powers to get my data back.From shipping, through assessment, and recovery, the entire service was fast, efficient, and virtually pain-free. Plus, ended up with a 100% successful recovery, so despite some initial sticker shock - having never performed a clean lab recovery before - I can now say with confidence it was 100% worth it.Although I hope I won’t have to use a data recovery service again, given my track record it’s almost inevitable... at least I know who I’ll be calling first. Thanks again!

This was a great experience from start to finish. I had two hard drives to recover; pictures, documents, spreadsheets, videos, etc. There were thousands of files that I thought would be lost forever. I contacted a few data recovery companies, but was not convinced that they were the right choice for me. When I called Secure Data Recovery Services, they asked all the right questions and assured me that they would recover all the data possible. Throughout the process, a Data Recovery Specialist kept me updated on progress by phone and e-mail. Additionally, their website always had the latest information about the status of the hard drives. I then received a phone call from the Specialist informing me that the process was complete. The data recovery was very successful. Only three minor files were unrecoverable. The call was followed up by an e-mail with attached documents listing the files recovered; their file name, type of file and file size. There was also the short list of the three files that were unrecoverable. I was truly amazed. All of the files that I thought were lost forever were in the long list of recovered files; what a relief! A few days later a new hard drive with all of the recovered data arrived. It has been wonderful to see all those memories and documents again. Thank you, Secure Data Recovery Services. I highly recommend them to anyone in need of data recovery support.

The response to my request for recovery of my personal hard drive was very timely. I can only give them 4 stars because I didnt use their services. As it turned out, I found my backup. When I asked for my hard drive to be returned, I immediately received a call from Chris M. to ensure that I really didnt require their services and that all was well. All my interactions with the company were extremely satisfactory. I would not hesitate to use them in the future.

I have been working on a research for some time now, editing and updating my research every now and then. One day my laptop suddenly crashed. I brought my laptop to a laptop experts but they can not do anything about it and told me to bring it to a recovery center. I found Secure Data Recovery from the internet and sent them my hard drive. They recovered the important data from my crashed hard disk, and I am very thankful to them. Secure Data Recovery Services is excellent in recovering data. Highly recommended. It gave me peace of mind.

Mitchell Moore handled my lost media with great care and professionalism. I dropped my hard drive to them many many months before I was able to afford getting it fixed. They housed my machine and gently checked in with me every month or so. He even worked with me with the price to make it more affordable. When I was finally available to pay for the repairs... Mitchell took care of it immediately and was able to recover ALL of my missing files. I highly recommend Secure Data Recovery Services of Los Angeles.

I was so grateful when this company was able to recover my portable hard drive. It had thousands of pictures on it, but most important, the last few years of my Dad before he passed last year. My representative was Mitchell Moore. He was very understanding and made me feel hopeful after the initial contact. He was in contact with me on a daily basis through the entire process. I want to thank everyone involved at Secure Data Recovery Services, but most of all - Thanks Mitchell.

Working with Chris McMacken from SDRS, was professionalism at its best. My hard drive had died and his confidence that his team of technical people could indeed resurrect it was music to my ears. His confidence, expertise and personal interest in my plight was much appreciated. I will be happy to recommend Secure Data Recovery to any of my associates should they find themselves in a similar position as me. Thank you, Chris. You are the BEST! Patrick Hurley, Emmy-Award winning Producer and Screenwriter.

My laptop hard drive crashed. I could boot off a DVD and a USB drive. However, Dell could not manage to walk me through restoring my Image Data Backup. After three days I pretty much gave up on Dell. Sure, they shipped me a new hard drive overnight. But even though I backed up regularly, I could not get my data back. All my tax data was on that drive. So much for going paperless. I googled and found that Secure Data Recovery had the best reputation, so I call them and was routed to Rob Anderson. He emailed me a FedEx label and I shipped the drive to him. They diagnosed what went wrong. They took the drive into a clean room and data platter by platter, sector by sector. They gave me access to a list of the directories and a list of the files they could recover. I told them to go ahead. In a few days I had everything that had been on my old drive back. They were fast, courteous, responsive to my many requests for status updates, they got the job done, and they have one very satisfied customer. Even though it was not inexpensive, when you absolutely need the data back, you absolutely have to go to Secure Data Recovery. Bob, you saved the day. And I took away a lesson. Mirror your drives. Don;t depend on being able to get your backup back. The cost of an additional drive or two is not much compared to getting back your data. However, if its too late for that, its not too late, provided you go to Secure Data Recovery

15/10 Got all my files back & it was pricey but worth it! Word of the day: Progress! Customer service from chris mcmacken 10/10! I highly recommend if youre serious about your business! Blessings!!!

I found that Secure Data Recovery had a brick and mortar location in Tampa which is about 45 minutes from my home, I felt more secure having it handed to a person. My kind wife dropped off my dead hard drive and she was told that I would be receiving a phone call the next day. As promised, Chris McMacken, my account representative called me and explained the process thoroughly and in language that I could understand without belittling me. Chris had always, without fail, called me or emailed me in the time window that he had given to me. He also responds to my emails quickly, sometimes within 5 minutes. I have worked with other IT companies where it seems what Chris does is foreign to them. Chris came back with a price which was a little deep for my pockets and he offered to speak with his manager to see if anything could be done. Chris explained that if I was not in a hurry that they could work with me. Since I was going out of town for about 2 weeks that worked and the discount for waiting was substantial to me. I am back in town today so I sent Chris an email and he responded within minutes to complete the deal. At all times Chris had explained the process, clarified any questions or concerns I had and was never pushy or gave me the impression that all he wanted was my credit card number and to get me off the phone. I would have to say that I had a pleasant experience with Secure Data Recovery and has very much if not all to do with Chris.Thanks,Ken M.Seminole, Florida

Thank you Secure Data Recovery. Data and priceless photos that we thought were being backed up werent. We did not have much hope for recovery but found Secure Data. They were compassionate and kind through the whole process. Shout out to Ryan Wiggins for all his help.I hope I never have to use their services again but I am grateful to know they are there should the need arise.

Chris was extremely helpful through the entire process. Although my data was unable to recovered, which was no fault of Secure Data Recovery, I would definitely recommend coming here to have any hard drive issues taken care of. Chris walked me through every step of the process, and made sure that I was taken care of. Great customer service all around!

Chris was very helpful, courteous and professional. His responses and communications were prompt and clear. I hope that I never need data recovery again but, if I do, I will call Chris at Secure Data.

Okay, I must admit that I was a somewhat skeptical about the retrieval of data on my drive and how they were going to do it. They mentioned wearing white coats and masks and I thought I was hearing something from out of space. My expression was that it couldnt be that serious. Then again, Geek Squad couldnt fix my problem.So I moved forward with the repair and I must say that I am highly impressed with the level of customer service from Mitchell. He explained the process from beginning to end, thus outlined the details of the next steps as we went along. I cannot complain and highly recommend this company for retrieval of your documents. My classmates and I are now happy as we are able to put our film back together for our project…. Thumbs Up!

I had lost some important data on an external hard drive a long time ago. I did some research on finding a reputable company that can restore the data in the fastest way. I read a lot of reviews about Secure Data Recovery Services and decided to use their services. From beginning to the end, when, the service was very professional and they kept me informed of the process the entire way. Emails were answered very quickly and they delivered the final product with my lost data as promised. I definitely recommend using them for your data recovery issues.

Chris McMacken and the team at Secure Data Recovery Services are a fantastic option to help save precious data. They successfully retrieved a ton of important data off a damaged hard drive for me. Chris was extremely communicative with accurate and timely information - exactly what I needed!!! Great service and a great company!!

Mitchell Moore handled my case. He was very professional and did an excellent job. The turn around was quick and he came through on everything he promised. They were able to recover my entire hard drive which was very important to me. He also did a great job on the follow-up to make sure we were happy and asked with we needed anything else.

Worked with Chris McMacken and he was very informative and responsive to explaining the process and what it would takeI would recommend Secure Data Recovery Services to anybody that has problem with trying to recovery date a from Hard drives and portable Hard drivesJohn Gabriel

When the disk with all of my familys photos from the past 13 years crashed, and panic ensued, the service and support by our case manager Mitchell at Secure Data Recovery was nothing less than reassuring, professional, and personal. He instantly responded to each email, and it was very comforting to be able to call him directly for any concern or issue I had. This company and has been accommodating in every way, and were so grateful that we found them to help us with our disk recovery process! I would recommend anyone needing data recovery to feel safe placing their precious cargo in the hands of this very capable company.

Chris customer service was excellent through the entire process. Sounds very knowledgeable, was very informative on the procedures, and help me feel very comfortable and protected, considering the sensitivity and value of my hard drive. Thanks, Chris!

Chris McMacken was very helpful throughout the entire process. We had a total of 10 drives that we needed data extracted off of for a client, and Chris kept me updated along the way via phone calls and emails. I could not have been happier with the help that Chris provided to us.