Do not go here if you dont have 2 hours to waste. To get a SIM card for a phone purchased off Amazon took 2+ hours. Also trying to switch over Sprint devices is a tedious process that they may or may not attempt. Better off calling tech support or trying a diff store.

Great people, awesome professionalism answered every question and helped from start to finish

Ive had good service here before but this last visit was horrible. I waited about 45 mins to talk to someone, when there were 3 or 4 employees and only 2 other customers. Witch didnt bother me to bad but when i was finely asked what was needed the girl was one her phone and acted like i was interrupting her. She was rude and wasnt any help at all. I was WAY better off just calling t mobile, even through i needed a phone as son as possible. I wish i got het name but i was really irritated.

I purchased a device a few weeks ago.... GREAT service provided by Daniel, unfortunately he moved on to a new location. The worker (girl) that assisted me today was incompetent!!!!!! Terrible service!!! I highly recommend avoiding T-Mobile in Los Lunas!!! I know once Im able to get my device from this store I will NEVER go back!

Best phone service Ive ever had

Marianna was knowledgeable and professional and very efficient setting up our young daughters first phone. We will be going back to upgrade our other phones in the near future. Well done and stress free.

Had a great interaction with Ray, who is the store manager. He took care of us efficiently and effectively... very appreciative! And BTW, everyone I interacted with there was polite, professional, and friendly! I especially appreciated being acknowledged when I arrived for my apt! Thank you!

Questions about transfer of ownership and upgrading of phone answered quickly and expertly.

If you are an old sprint customer they won’t help you trade in your phone cause they aren’t like other T-Mobile stores

Fast and friendly, even stayed a little bit late after closing to help me with phone.

Absolutely the slowest store I have ever been in... 2 hours to upgrade my phone, thats all!! Not peak hours, 2 employees and a manger on duty...

Clerk was serving 3 customers at onceDidnt feel comfortable & not given enough attention to ask questions . Left with a mostly working phone and feeling of bring shortchanged.

Call for an appointment. Fine theses days. Figured appointment was to be allowed in. Nope. Business on sidewalk!! He comes out. What u want? Brings a box to a phone he wants me to buy without opening it or checking it out. Not gonna happen. Really not interested in helping me. Taking my business to another (better) company

No time management and cant tell them the sign that says open at 10 not 11 and there still closed very unrespectful over the phone need ppl who are nice to the customers

This place is sooo understaffed that you will wait forever. All I wanted to do was make a payment, too bad they don’t have a kiosk for payments.

I would NEVER recommend this store location to anyone . .I am very disappointed . I have been a loyal customer with T-Mobile for almost 20 years. When this store opened in Los Lunas I was happy to have a local T-Mobile store. They did help me in the past once when they first open. But unfortunately the last two visits ( yes I gave them a second chance ) makes me want to give up T-Mobile all together. The employees have lied to me several times in the past ( which caused me to lose my grandfather status all of my voicemails which I stressed was very important that I save and lost all of my pictures, when they told me I needed to update my SIM card ) .About 4 months ago I decided to purchase a phone from them and they persuaded me that I get on a contract instead of the pay-as-you-go that I have had for over 15 years, So I did . . Again I lost all of my voicemails and everything I had saved. I went in today to ask them if I could upgrade. They told me no that I still had 19 more payments to go and that my phone was only worth $50 trade-in value ! What ? after I agreed to pay over $400 for a phone less than 4 months ago. When I asked about the insurance on my phone they told me I did not have insurance on it even though I requested it when I purchased the phone. I asked if I could add it now they told me no, the phone is not worth it . Wow.the employees do not seem happy to work there and were not very pleasant to deal with and did not care about solving my problems or even suggest on how to fix it . they just stood there with a blank look in their face waiting for me to leave. So I left and I never plan on going back to that store again. I would rather drive to Albuquerque to another store if I stay with T-Mobile..and to be honest, I just might switch carriers because of this store and its employees.I would NEVER recommend anybody to go to that store ever, even if they are a loyal T-Mobile customer. I would suggest to spend their money and the time to drive to Albuquerque to a better store where they dont lie to you and are more friendly, more willing to help .I rate the customer service in this store a - 5 stars

Great and courteous employees. Helped me with me phone right away

If I could do 0 stars I would. Ed was very rude and not professional at all, i have been a t-mobile customer for 15yrs and that kid had no business working in customer service. None of my 4 lines will step foot in that t-mobile store and I will tell everyone I know the same. It looks like Ed has quite a few complaints, thats someone you want on your payroll! I cant find any place to give my info so someone can contact me. desertweststorefeedback does not exist😠

My husband’s phone wouldn’t charge so he called T-Mobile to see if they were open and if could go in and see if they could figure out what the problem was. When he called the phone was answered with “hello?”....my husband asks if this was T-Mobile and the person said “yeah” . He asked if he could go to the store to have someone look at his phone and the person said “yeah we’re open” and hangs up. When he gets to the store he explains to the T-Mobile Csr the problem so the gentleman takes the phone and says there’s some dust/lint where the charger connects to the phone. He is able to get some “stuff” out, hands the phone back to my husband and tells him that he needs to get something to clean the stuff out and it should be fine. The gentleman didn’t test the phone by trying to charge it....he just sends my husband home with a phone that still won’t charge. We have not been impressed by T-Mobile whatsoever since we changed over to them especially with their customer service. Will be looking for something else.

Had a great experience today. Especially with all the new norms everything went smooth.

I came into the T-Mobile ready to disconnect service because could not understand my phone I had purchased. I am 86 years old and read the instruction manual which was not to helpful. Mobile expert Nicole was not only able to help me understand my phone but also changed my mind on disconnecting service because of her customer service. Her willingness to dedicate as much time to ensure my understanding, she is truly an asset!

Nicole and Eduardo helped me make my switch from my previous carrier a seemless transition. I switched a few months back and my bill is consistent and the service I receive is top notch... Dont take my word for it go in and see for yourself. A decision that I wont regret. Thank you T-Mobile in Los Lunas

We have been T-mobile customers for almost 20 years. A previous T-mobile associate had misled us very badly, which we didn’t find out until we got our bill. We went to the store today to get it fixed. Ray, the store manager, spent a lot of time & effort to fix it. We left the store satisfied. I think it’s a shame that Ray has to fix another employee’s shady dealings, but we were very thankful he could help us today. He gave us outstanding customer service.

They are all hard workers plus really nice! So thats awesome, right?

First time I walked in this store location and the last time! So much so that I am even considering switching to Verizon (especially since there are two stores in Los Lunas). Unprofessional and total lack of customer service from this Tmobile location (Edurdo specifically).Apparently this business is prioritizing business tactics over health; would even choose to rather break up families and exploit the Covid health regulations e.g. implement store policies outside the Governers health orders (as of July 13, 2020 retailers can operate at 25% capacity and the executive order does NOT have restrictions limiting group sizes however this store only allows 2 per group!). I do not agree with the practice of a store discriminating against family size; Granted this is the only business that I am aware of that is doing this in Los Lunas. I am a family of 3 (1 adult 2 children) and I was told one child had to leave the store to make room for another customer?!?! No thank you! I will take my money and business else-wear! I am not only purchasing a product, I am purchasing a business/customer relationship and the business practice/ethics are part of that! On top of that, when I questioned why another customer can come in but my child had to leave (since I am the “money”) how does that makes sense from a health order? I said I can go to Verizon and they won’t split my family up so why are they having there own rules? Eduardo response was rude, disrespectful (turned his back, walked away and started helping another customer!) and told me to go to Verizon!

I have been in this store a few times and Elise has always been very pleasant in assisting us with answers regarding our phones. I highly recommend her if you have any problems. Her customer service is beautiful!Thank you Elise ❤

The employees are friendly and exceptionally nice. But the manager is terrible! I was given the wrong phone, believe it or not, even after questioning the employee THREE times about it not being the correct phone. When I tried to return it, the manager blamed me and said I should have known which phone I was buying. He made me pay a restocking fee. Luckily, T-Mobile took care of it. Theyve always been great to us. But I cant believe the rudeness of the manager at this location. Moreover, I think the employees need better training if they dont even know which phone is which. Im supposed to go into the back and demand they prove Im buying the phone I asked for? Thats ridiculous.

Called the store and the manager was super helpful.

I was at the store today and I stood in line for 25 minutes a couple of ladies came in and they were going to take care of them first instead of me. And I am a T-Mobile customer and I bought my phone there this is very rude what has happened to customer service these young boys need to know how to take care of their customers

Very professional staff members. I had an issue with my phone bill and Ray was able to help fix it!

I went in today with my husband to be added to his account and from the minute we walked in we were greated immediately and treated great. We were assisted by 3 young gentleman Roli,Angel and Edwardo who have amazing Hospitality. Thank you to these young men that made my transfer and setting up my new phone and tablet . I looking forward to doing business with them again.

Great customer service, Christopher was Very friendly, helpful & knowledgeable. Happy with in store products and outcome of my experience.Its very spaceous and clean in the store. Its great to finally have a T-Mobile in our area. Overall very satisfied.

I just called to cancel an appointment and the women who answered the phone was incredibly rude. I will think twice before doing business at this location, I would rather make the drive into Albuquerque.

Was unsure about switching from my old carrier but Chris was very helpful and informative. Will definitely be back.

Came in to the store a couple of months ago when the store first opened. Sales person Christopher was great. Came in looking for a tablet. He came in on his day of to make sure I got the item I wanted.

Eduardo has always been great in helping with our families needs!

If you want to waste 3 of your days and get nothing accomplished go to this t-mobile store. The first two people I talked to were greate one was nick. You can tell he was new but was trying after that you are wasting your time. I came back to the store 3 times to just get a new phone and two people gave me the same answer and the last one who was supposed to help me said they cant do anything. You have a better chance going to a different store.

Great customer service. Super helpful staff! Ask for Kaycee, always goes out of her way to help!

Stop to inquire if 5G is in my home area and found out T mobile is sending me a signal booster.for my home area

This store was clean and inviting, super knowledgeable staff, and the manager was very helpful too! Definitely recommend this store!

Nicole is a excellent help to me

Chris from Los Lunas was very friendly, extremely helpful, and exeptionally knowledgeable. I Highly Recommend this place.

Lackluster greeting but great service once at bat. I’d recommend a “take a number” type system.

Awesome T-Mobile Location! With the knowledgeable and Friendly staff I will not go anywhere else!!!

Switched from Verizon to T Mobile was uncertain at first but Christopher was very helpful and answered all my question about my new phone I will definitely keep going back.

Wgwn i switched to Tmobile, it took 4 hours fir tgem to get me set up. The staff is very friendly, but a little slow

Not helpful at all. I was told to call customer service. They were not willing to go above and beyond, we were also there to purchase 2 iPhones, so they lost out on a big sale. Very unsatisfied with the Los lunas staff.

Good service good people there thank you

Ray and Mateo were very helpful. Never deal with Chris.....

Courteous and efficient.

Went for T-Mobile Tuesday to get free face mask

Ray and his staff were awesome

I waited an hour and a half to get help. Rude disrespectful and misleading. Horrible experience!

Great people!!

Awesome Location! Friendly Staff!!!

Nice good phone

Very friendly and helpful

My good