The guy was ok but then he asked the girl or young lady if they had the phone we needed and she pretended to check on her computer and saidNone of our stores have it!!We half way believed her but still drove to the other location and guess whatThe phone we wanted was immediately brought out and we were treated exceptionalIll never go this metro again...the other location is way better

I went today to add a hotspot device to my plan since there was a good deal. But, after I declined insurance I saw that it was on my bill anyway. I was told that its included on the first month on all our devices and you can opt out at any time. I was also charged for a phone case that I didnt buy. When I asked about that, I was told that because of a promotion, you could get a free accessory. So basically $10 of your activation fee went to a case or an accessory. They said that since I only got a hotspot I wasnt eligible for a free accessory, so the money I was charged on my receipt was actually going towards the activation fee. When I spoke to corporate, they said that that was false and the activation fee was only the $73 I had already paid and been charged so the $83 I paid towards my activation fee wasnt real. They also said that I shouldnt have been charged for insurance if I declined it. They fixed the insurance for me, but could do nothing about the accessory I was charged for.Essentially, I was charged $10 for something that I didnt receive. I know its only $10, but this is legitimate theft wrapped in a confusing bow.If/when you shop here, look over everything closely and make sure that nothing is getting tacked on that you didnt ask for.

Ok when I first called I got an answer, the girl was really nice. I called back to ask another question and it took 6 times to call to the store with no answer, by my 7th call they finally answered, again the girl was nice. But I really think they should keep up with answering their phones knowing that alot of people cant go anywhere right now.

Great service and friendly staff! Got what I wanted

Overall value is good. However dont let them dupe you into taking insurance with your phone because it is optional and they try to add on other charges without your consent such as caller ID as well. Staff was not knowledgeable about products or service much.

I love this store the girls who work here are so nice and so understanding they helped me out, I went in there not knowing anything and I came out so knowledgeable. They gave me the BEST plan I was paying amazon prime when I could have been paying less for it in my plan !! Such an amazing experience it should definitely be on your bucket list for your life I love this store

Thumbs down. Did not honor 1 year warranty on my 2 month old phone like they said they would. Would definitely not recommend.

Great customer service. Employees were very patient. Also had allot of knowledge.

This store was more helpful and nagotiable when it comes down to customer service. I was in and out and got exactly what I wanted. Thanks metro pcs the visit was great.

No one answered the call after several attempts....

I. Have many medical issues and i have a hard time with my phone so it seems like i am in the store everyday they are very helpful and patient :) i truly appreciate them.there have even been times where i have kept them there past closing to fix my phone..

This is first of all the most unfriendly, unprofessional metro pcs I have gone to. To be treated like a bother, and to be given misinformation on top of all it. Wasting my time, gas, and patience. Learn customer service and how to respond to questions with the correct information is important. Never do I want to go back.

Very good phone service and great prices for phones

Love the service and upgrades / prices are great.

Horrible customer service and rude on multiple visits. So happy another location opened in the area.

Ive called multiple times and the staff has answered my calls but as soon as I say hello they end the call.

Was closed at 7:15pm, but the web site says closes at 8:00pm.

Knowledgeable staff, willing to go the extra mile.

Rude and they dont speak english well

They dont have any phones under $179 in stock trying to force you to buy a phone you dont need

When you walk in and the little girl behind the counter looks at you and your family all crazy like we just messed up her break. I just had to walk out before I went crazy. Customer service is terrible if you want to call that customer service. Very disappointed.

The girl behind the counter is so rude, she is lucky I walked out, she was so rude I wanted to punch her in the face . The first time I went in a guy helped me and he was cool.

Great prices on phone and affordable plans

This place sucks!!! We been waiting for over 2 hours to get help

Horrible no customer service at all

Awesome service thanks ladies

Love there service

They have new plans every month

Best customer service ever!!!

Not good

God

Horrible arrived and there were still people inside the store I just needed to pay my bill and from inside they told me that I could not enter just by education could open the door and tell me that it was not time or something but even that I was not going to get wing force terrible service Im going to metro pcs !!!