While I love my BMW, I dread having to go to the maintenance area to have something taken care of. It has always been slightly haphazard but it has gotten worse. A few years ago (before the pandemic) I had my tires replaced. I made an appointment and arrived on time. It took them 3 1/2 hours to put 4 new tires on my car! I had to cancel an appointment and call my husband to pick up our daughter. When they asked if I wanted the car washed before I left, I said no thank you. (I was afraid of how long that would take! )Now roll forward to October 2021. I was hesitant to take my car there again but decided to give it another try. I had a brake light problem and told them I believed it was the wiring.After Week One I called because I had not heard from anyone and after leaving several messages, Matt called and said it was the wiring and apologized for the length of time. Explaining that with labor issues and the intricacies of the wiring issue it will take some time to find the exact cause.Week Two I called again after not hearing anything and after several calls left a message saying at this point I would just like my car back and will have it fixed elsewhere. After no response I called BMW USA. I explained my situation to a very nice case worker named Laura and she tried to get in touch with BMW of Louisville to no avail! She to had to leave messages and told me that someone should get in touch with me that day or the next. I gave the dealership a third day and have yet to hear from anyone.Monday November 8 will be three weeks and one phone call in all this time.I had my new BMW picked out and priced by one of the ladies at the dealership the day I brought my old one in. But Ive changed my mind. I cant live with the dread of complimentary maintenance or maintenance issues and the only dealership in town.

Outstanding service. Worked while waiting for the car to be done. Alex kept me informed all along, complemented by a concise video of the tech providing the details of his inspection. In and out in 90 minutes. A real time saver!

Nathan Langford is great to work on talk sides, the sells /service/genius tech. He has far exceeded my expectations for what I believe BMW strives to stand for and should ultimately represent! Thank you. Kellie Raver

I purchased a 2022 X6 M50i. Love the car. It’s a real beauty! My only point of disappointment is with the salesman, William H. He has provided very poor customer service in reference to following up on promises made, of window tint and battery replacement for the electronic portion of my brand new car. No one is that busy that they can’t follow up or take a phone call. Since the car was on the showroom floor, the battery in the electric portion was drained, and needed to be replaced. He won’t return my calls. I called service myself to have the items promised addressed. Very poor.. considering $90,000 was spent. Next call, is to the service manager. Better yet I’m going in person. William needs to really work on his customer service to be at a dealership of that Caliber.

BMW of Louisville did an amazing job matching me to the vehicle I was looking for! Chris Pike was helpful, professional, and very knowledgeable. Kareem made the money and paperwork side of things quick and painless. I would recommend them to anyone looking for an awesome driving experience!

Overall, I have had a good experience with BMW of Louisville; however, the most recent experience was somewhat of a let down. The visit was for windshield replacement and diagnosis of an under carriage noise. The windshield had not been checked until morning of arrival (I live 90 minutes away) and it was found to be shattered. The undercarriage noise was attributed to brakes even though nobody took the time to confer with me in the vehicleregarding what I was hearing. And when asked to replace a fragrance for the vehicle, they chose one for me without asking. Not the type of experience I expected from a premium car dealership. I trust things will be better in future visits.

J. Cole was a pleasure to work with. Friendly, upbeat, professional and personable. Didn’t make me feel like a customer but more like someone who I knew worked at a dealership. I would definitely recommend if you’re in the market for a vehicle to stop by and ask for him. Tell him I sent you!

My experience at BMW was a positive one. I was assisted from the moment I stepped into the Service Dept. I was greeted politely and directed where to go. The team provided answers to my questions to the best of their ability. Overall is was excellent. I can honestly say that if you want to know what kind of dealership you are dealing with, visit the service department and they will paint a pretty good picture. Thank you BMW…

Mic Harris was my service guy and was super knowledgeable about my car and what it needed. I’ve been to this location since it moved and I’ve truly enjoyed my time there, even while waiting for my car. Place is amazing and the staff is super friendly.Thanks again Mic!

Very professional Leo was on point, he answered all my calls and ensured I was comfortable with everything.

BMW of Louisville is a first class car dealership. My recent experience with their service department and parts department far exceeded my expectations as this was my first visit with them. I was promptly greeted and work on my 435i was completed as needed. I was never “churned” into service that wasn’t needed or requested which in itself reassured my trust in BMW of Louisville.

We have been please with the entire service departmentOur Service manager Daniel Lavon has made our service trips a pleasure .He’s orderly, informative and engaged with our entire visit .He is so easy to talk and listen to. He gives us matter of fact recommendations without any pressure, which a very welcome attribute. He’s a great representative for BMW

I always have a great experience at my service appointments. Sarah is a great advisor, very friendly, helpful and professional. She goes above and beyond and I enjoy working with her.

The team at BMW was courteous, helpful, and very professional. Nathan was an excellent salesperson who met us on his day off and went the extra mile to show us multiple cars and explain the details of each. He helped us find the car that was best for us and worked with Sasha, his sales manager to get us a very fair deal. Kareem handled our financing professionally and efficiently. He was extremely friendly and pleasant to work with. When it is time to buy another BMW, we will definitely go back to BMW of Louisville.

Fast and reliable. Check out their great special on oil changes. Three years for $199. I like they check many wear items while the car is in for service.

Mic Harris provided excellent care when taking care of our car. He kept us abreast of everything that was happening and our car was fixed in a timely manner. I appreciate how attentive he was and took our needs into consideration. He let us know every detail and took the time to explain all the work needed to get the car running again. I recommend him to anyone bringing their car in to get serviced!

I had a wonderful experience at BMW of Louisville. My salesman was so kind and patient with me. I definitely recommend visiting this dealership if you’re looking for a vehicle. Excellent service and I love my car!!

I love to provide organizations and people with feedback especially when they exceed expectations. We had such an experience with the whole team at BMW of Louisville. We came in with a budget and a plan to find our son his first car, BMW had a few used models on the lot that were near our budget. The team not only availed themselves with a ton of southern hospitality but also made us feel comfortable that even thought we were not buying a BMW that the BMW level of service was the standard, regardless of the make or model, new or used nature of the vehicle being purchased. Kudos to your BMW of Louisville. We will be back.

Our experience was wonderful. Staff was friendly and understanding, never being pushy or pressuring. Our salesman was polite and willing to help with any questions. Overall, our experience was great! We will definitely keep BMW of Louisville in mind for our next purchase.

My service experience at BMW of Louisville was exactly what I would expect to receive from a dealership of this stature. They went above and beyond to assure my CPO 330i was taken care of. Even though I brought it in for an oil change, they informed me of a nail in my front driver side tire. They were very helpful, had the tire in stock, and had my back on the road in no time. Highly recommend bringing your BMW here for service!Brad

Terrible experience with BMW of Louisville. Excellent car if you can drive it. Bought my new 2021 BMW in June 2021 and the second temporary license plate has now expired without being registered by the dealership. All fees were paid so no excuses. Almost 4 months now without being registered. This is my 10th BMW and it has never taken this long to register a car. Will be getting attorneys involved soon. Steer clear of this dealership!

I had always had great experiences with BMW of Louisville after moving here from Colorado three years ago until now. Not totally the fault of the company but when you pay for a BMW you don’t want to drive a VW for 5 weeks and still not know when this nightmare is going to end. Had a happy ending because driving the BUG made us realize that a SAV was what really worked for us. My wife finally relented and now we’re the proud owner of a X5. Would have considered a 22 if they were available but a 20 is still nice. Thanks Christy for goi g to bat for me.

Everyone at the dealership is great. Jerry was awesome to work with.. they made the process seamless and stress free from choosing a vehicle, trade in, and finance. They came through with everything they said they would do. I would definitely come back to this dealership and recommend to my family and friends. Sasha, JP and and Jerry were all awesome to work with .

Service was good. But the gentleman that was supposed to check me out did not notify me that my car was ready as soon as it was done. Another gentleman checked me out. Think his name if Mack? He’s from Australia. He was great.

BMW provides amazing customer service, they are knowledgeable and friendly. It’s always a pleasure to communicate with them. They truly put the customer first.

No matter if your vehicle is old or new, you will be treated like a family member. They greet with utmost respect and kindness. They leave no question unanswered and make you understand the services your vehicle sill need and why. My service representative was Michael. My friend Michael came in on his birthday with a stomach bug and took incredible care of my vehicle. He ensured I received the best care and had a pleasant experience. I recommend getting serviced by this dealership any day of the week!

BMW Louisville was very helpful and responsive during my last visit. Sarah Gay was tremendous and I will definitely request her the next time I’m in. She really helped me make the best decision possible for my repairs and made sure I had temporary transportation while my SUV was in the shop.

First of all, Chris did a good job helping me find the car that I wanted.That is the only good thing I can say about my experience with BWM of Louisville.I love my X5. I do not love the way I have consistently, time and time again, had my time wasted by the service department.If I decide to buy another BMW in the future, I will gladly drive to Lexington or Cincinnati to avoid dealing with these folks. No regard for my time, no apologies despite multiple poor experiences. I have been made to feel as though I am an inconvenience to these people and will not be back.

Daniel was awesome! After waiting 2 hours, he realized the problem was going to be difficult and got me a ride home. The next day he was honest and said they couldn’t fix my mini without getting really expensive. He didn’t charge me; unlike Mike John’s Imports who charged $200 and didn’t even fix the problem. I hope they open a Mini Store here because I will definitely be back!

Sydney provided exceptional service and made the buying process quick and easy! There was no sales pressure or any back-and-forth games which is always appreciated. Very good experience overall!

BMW of Louisville Service Dept. did an EXCELLENT job taking care of my older E46. the process in place is top notch and it shows from the moment that first porter greets you in the service drive. elite high roller client I am not, I just had my car in for some recall work this time. service writer Matt went above and beyond to make this visit easy. I was called promptly the following morning when the car was ready, well before I expected. Im a very particular car guy and was reluctant to hand my car over knowing that bits of the interior would be disassembled. at time of pick up and to my surprise, I noted the work performed was immaculate and seamless! big thanks to the technician for doing a tidy and thorough job.

As far as the wait being a little long, the staff was nice and so was the other customers waiting for there vehicles. Overall good energy at Bmw of Louisville!!!

I had some warranty work preformed on my BMW X5. Daniel Lavon was my service representative. Daniel was very easy to work with and very flexible working with me on bringing the car in for repair. He also recommended having the oil changed and tires rotated, so I wouldn’t have to come back in a few weeks. The video report from the maintenance technician was nice as he walked me through my car. I left satisfied and would recommend BMW of Louisville service department!

The service department did a complete and efficient job of my service needs. Everyone was a joy to work with. The facilities while waiting were great, as well. Mick, my advisor, did a great job!

Matt did an excellent job of getting my husband and I in and out with our services. He was very thorough and helpful in ensuring all of our car services was up-to-date. Thank you.

Run flat tire failed. Local tire shop near site of failure had no Stock and we had a weekend planned with time constraints. 35 minute window to keep it together. These guys got us in and out professionally and confidently. Nicely done. Alex was a Rock star.

Have always had good service and the all of the staff are very nice. I love the new location. Looks very modern and clean.

We recently were in the market to purchase a vehicle and we were interested in the BMW X3. Chris Pike with BMW of Louisville made our car buying experience very relaxed and even enjoyable. He found the vehicle we wanted and assisted us in getting a great deal. I couldn’t be happier with our car buying experience and highly recommend Chris Pike.

Such a wonderful place to get a car. The staff was incredible won’t be purchasing a car anywhere else! My first ever car purchase and this was the only place that did not judge me because of my age. Will always recommend this place to everyone!

I have had nothing but bad experience since I have purchased a vehicle from this company. Since day one they have been giving me the runaround. I have probably went to 5/6 times. the warranty department that I purchased through them, regarding the same issue and it’s still going. Since day one and put new brakes and rotors which I think they have missed lead me and put new brakes but not Roters. Causing my car to squeak in grind and doesn’t stock properly. I have went to them several times for the same issue and they keep telling me there’s no issue. Finally they took it to the Audi dealer which they said my rotors have contamination which I have no clue other than Put a new brakes on old rotors that are bad or a different brakes and rotors causing that. I also have been complaining to them regarding my AC unit only blowing cold air on Max. They so-called tell me that I have a leak in the hose line and I tell if there’s a leak in the line the AC would not work at all. I have been treated poorly by both repair manager and store branch manager. They keep laughing at the matter and tell me we can’t do nothing for you. I have not had the car for more than five months and I’ve been there six times ongoing issue no one wants to help me and keep giving me the runaround. But they are willing to take $3600 for a warranty that I paid in full and take payments for the vehicle that I purchased through them but not willing to take the responsibility to take care of the issue.I wish I can get a hold of someone from higher up or owners of the BMW of Louisville to help me with this matter. My next step is to go to better business Bureau and make a complaint there.

The coordinating of the pick and return was marginal. The staff was very helpful. The service work was clean and neat. I would go there for future service work

I’m honestly disappointed in the service department. Horrible, and I mean horrible communication between the rep and myself. Adam is my rep and he seems to just not care. Never calls me back, I always feel like I’m chasing him down. I feel as if the mechanics there don’t do their job throughly and they try and double dip on problems with vehicles. If I could give it 0 stars I would, once I get my car back I will never be back at this place ever again.

As expected, BMW of Louisville did a great job in servicing my 535i! Customer service was also excellent! I wouldn’t take my Bimmer anywhere else!

Horrible buying experience at this dealership. Touted as an M Certified Center they delivered a car to me with a chipped front windshield, unwashed, BMW Performance holograms on bumper and both doors, Continental Tires holograms in lower panels. Front wheel finish destroyed from the track day heat. It been 3 weeks with zero resolution. My first BMW M buying experience has been a nightmare!! Stay Away. The pics below show how my 5700mile BMW M5 was delivered, with interior stuffing popped out!Update: Dealership has apologized and agreed to replace the front windshield and refinish the front wheels. I’ll update again once completed.

This was my first experience with BMW of Louisville, they gave me a great deal on my trade in and Jerry made the process quick and simple. He took time to address all my questions and was very laid back and low pressure. At the end of the sale he took time to go over the features of my new BMW. I love my new 3 series.

I Had a GREAT experience with BMW of Louisville. Matthew Treiber was my representative and he was absolutely amazing!!! I was traveling and my engine light came on while I was on the road while I was on an Emergency impromptu trip and had to take my car here for service. Matthew made sure I was completely taken care by renting me a car with NO charge to me because repairs required me to leave my car overnight. He also asked if we had a place to stay (and we did) and was probably going to put us up for the night. Customer service and satisfaction is everything to me and he exceeded my expectations . Thanks Matt and great job!

I was on a road trip on a super hot day when my air conditioning stopped working. As I drove through Louisville I decided to stop at BMW of Louisville to see if they would take a look. As soon as I pulled in (without and appointment), they started to help. From the folks who greeted me in the service bay to the woman who fixed the coffee machine, everyone was fantastic. A special shout-out to Adam who got my repair covered by my extended warranty. Gratefully, after a while in their lovely waiting area, we were back on the road with cold air blowing.

Price was very high like twice as high as I thought they would have been even at BMW. Service was great. Customer service was great. Waiting area nice. Feedback was great.

Thank you to Adam Giles for the perfect customer experience as always. I have 100% confidence in his recommendations and that he will follow up to insure all questions are answered and issues are resolved. He clearly takes pride in his work and values his customer relationships. Great job again Adam!!

Mic Harris is the best service rep I have ever had . Every time I bring BMW to BMW Louisville Mic has done an incredible job taking the service of my car. The video the shop does is great. Mix went over everything with me.

My wife and I both have a BMW so visiting the service center is always a separate experience. We both feel the service is friendly, thorough and informative.

My name is Marcus Anderson Im from Cleveland Ohio I drove my 750Li BMW to LOUISVILLE Kentucky and my engine oil cooler line started leaking oil so I had it towed to BMW of LOUISVILLE my service advisor was Mic Harris he had the car looked at and told me it would be ready Thursday and it was Mic Harris went over and beyond to find the part he new I was out of town he went out his way to get me back on the road Thank You Mic Harris for your Extraordinary Nice Professional Service my hero

I was greeted by professional staff ready to assist. My wait time was minimal as they updated my information for a special they were offering. My only disappointment was the selection of genuine BMW accessories. Not to mention that one of the items o was looking at was on back order for a month. However, it was not BMW Louisville’s fault and the technician worked with me to find the right part online - definitely above and beyond. This type of service is what people expect when they pay for service at an authorized BMW dealer and BMW of Louisville delivers!!!

Great experience with the team at BMW of Louisville. From the service rep Adam, to the mechanic who stayed late to fix my car, they went out of their way to help. I was driving out of town the next day but needed to get my tire repaired and they were efficient, up front and honest. I don’t feel like they took advantage of the situation for financial gain when other service centers easily could have. I highly recommend them!

Great and professional salesman, nice dealership, treated nice, very down to earth.The one thing is the communication needs improvement, returning of calls and texts, slow on texts returns and no return on calls.I believe the dealership should work for you and you shouldnt half to do all the running for them. Just seemed at times hard to get a answer you must follow up and up .Other than a pretty good experience.

Took my M3 in for an airbag recall and had exceptional service from Mic. He was very humorous and hospitablewhile committed to making sure my baby was taken care of and that everything was in tip top shape for me when I take my baby back out on the road. They were even able to find and overlooked leak in a tire that I had taken in to my normal shop 3 times for sensor repair, highly recommend these guys for future service as I will be a return customer if ever needed.

Sam Morrow was outstanding throughout the entire process. He kept me informed about the car being built and was amazing with his car knowledge. He really delivered.

Great service department. Always attentive and professional. Love the video they send of my vehicle after the service is completed with details of the work performed.

Beautiful and professional service department. Everyone was awesome.

Poor service, decided to come here due to their hours which works with my schedule. I had a preexisting appointment which the service dept wasnt aware about. I didnt receive what i had paid for. Unless youre buying a vehicle, for services there are much better options in the area. Germantech for an example

While Daniel Lavon has always been an excellent service representative to work with that takes care of all his customers with the utmost diligence and respect. I regret to write this review because I found a scratch on my front passenger side bumper, which I initially called BMW to report, I was told I would be called back on Saturday but it is now Thursday and I have yet to hear back. Although I enjoy working with BMW I am disappointed in their lack of accountability up to date on this event.

Mick was awesome. He was very helpful and very patient in explaining in details about what needed to be done with my car. He worked with me on figuring out what is the priority. I would definitely come back.

They’re always polite and accommodating. They deliver what they promise!

Our salesman Avery was very helpful and willing to go out of his way to make our car buying experience a pleasant one.

Very nice waiting area, easy going, upfront and honest. Will definitely be bringing my vehicle back! Came in for a simple oil change and once I picked up my 5 series, it was washed, vacuumed, and every necessary service indicator was reset properly. Well done BMW Of Louisville😁👍🏼

Excellent service and great communication between my service advisor Daniel Lavon. Definitely will bring my vehicle back for any other service needs

Mic was very helpful and an excellent link between the customer and the company. He was very friendly and easy to reach for questions.

Alex Baki took absolute great care of me at BMW of Louisville. He set me up with free Lyft rides while my car was looked at and he texted to keep me in the loop! My car was looked at and returned within two days with all my fluids topped off. Everyone was so kind and helpful. Thank you!!!

This is the 2nd purchase we have made at BMW of Louisville. Both times it was very low pressure, but the follow-up was timely and we were kept informed about the vehicles we were interested in.

Yes I was very unsatisfied with the service that I received at BMW of Louisville located at 200 0 Blankenbaker Parkway the service advisor Alex Baki fail to follow up with my service instructions I paid $247 for a vehicle inspection and all I received was a car wash. The video of the inspection I was told by Alex was pending and Im unable to forward a copy to your email so I was very disappointed I thought that BMW service would have been much better experience. Sign disappointed

Simple Oil change took over 2 hr!

Great service all around. Tech even did a video walkthrough of the car to show that everything is A OK! Did a walkthrough of the shop and it is super clean. The car wash service brought the car back to showroom new. Thanks Mic and Nate!

Be sure to ask for Carnelle Williams! He goes above & beyond for every client. We were looking for a used car for our daughter- he was as responsive & helpful for us as he was with a much larger sale! He’s honest, knowledgeable, thorough & dedicated! We will be his customer for life! Do yourself a favor & get Carnelle Williams on your car buying team! The dealership is beautiful & clean as well.

I went there because I saw a used car I was interested in on CarFax. This place is for the elite. Not for everyday lower middle-class people. They didnt even clean up their used car. At least the one I saw. I wouldnt recommend if your not loaded. Ready to buy a new BMW.

Overall was OK. Just 2 Recalls to be done! took little longer than expected (as usual with BMW dealership). Was only 1 issue, The inspection video they sent was little disturbing as Ive been a ASE master tech for over 20+ yrs... Recommending items just to rec them doesnt make a knowledgeable customer very pleased...but washing my BMW for me was a Plus 😃

This has two parts. The service I received was 5 stars. Adam was great and did take care of me. I do think the quality of work they perform is top notch. I loved details like an emailed video of the work. Text updates. Things I would love to implement at my workplace.I was disappointed that, on two visits, most staff was not wearing masks at all. I understand back in the shop. But the sales staff, help staff, and people directly interacting with customers were not wearing masks. I have not seen a business like this in the last year, even while traveling. I was uncomfortable going in there.

We were traveling this past weekend and had the bad luck of puncturing a tire with a piece of metal. Fortunately, our BMW has runflat tires, so we were able to keep driving. Unfortunately, we could not find a replacement tire anywhere in or around Bloomington, Indiana. After dozens of calls, we reached out to BMW of Louisville. They were able to get a tire delivered the same day and get us on the road so we could get back home safely to Virginia. The team at BMW of Louisville was superb, especially Matt in the service department. Were very appreciative for their help and quick work to get the tire replaced once it was delivered by the courier. Top notch.

Love servicing with BMW of Louisville. Their new location and service center is immaculate. The staff makes every process simple, making service enjoyable unlike most places. Go see Mick for all of your service needs. You won’t be disappointed — friendly, efficient & no hassles.

Sam made my out of state vehicle purchase easy and painless! Great salesperson open and honest! I would definitely buy from BMW of Louisville again!

Alex B from BMW of Louisville made my experience extremely easy. They were unable to obtain my exact tire replacement from the manufacturer due to a shortage and instead went above and beyond to replace all 4 of my tires with brand new ones while also making the loaner/rental car process extremely easy. Communication and service were great and I have extreme confidence that this team knows how to execute at the highest levels.

No problems.When I checked in Adam mentioned I needed a brake line flush. Everything done in about 90 minutes including a car wash.

Wonderful service! Alex took great care of us. We had an 8 am appointment with BMW and another appointment at 10am - we were done in plenty of time for our next appointment. Thanks Alex & the BMW service techs for your respecting that our time is very valuable! It’s means the world.

Covid has caused lot of issues for many businesses ! I’m give 4 * bc of Covid im sure over worked & and or pay a bunch of cranky customers!

Mick Harris the Service Supervisor is the best.He made sure I had a clear understanding of the required maintenance to be done on my BMW. He is very friendly and I truly love this guy.I feel a high promotion at BMW is in his immediate future. Love this place and will not take my BMW no place else!Anthony BoxAnja Times

Without a doubt, one of the best car buying experience is I have ever had.

Thanks to Sam Morrow for a great car shopping experience.

Always efficient and thorough on my oil changes and vehicle needs. Adam Giles goes above and beyond to ensure outstanding customer service.

Chris Pike made the car buying process so easy!

Alex had my best in mind and was very responsive. Look forward to another nice experience next time. Thanks guys.

BMW is always quick, professional and transparent. They send videos as work is done, so I can see what is happening to my car.They also wash it and vacuum it before giving it back.Truly a 5 star experience

Very responsive and personable service. Mic Harris was awesome. I was traveling through Louisville and he was helpful, friendly and kept me informed.

This BMW service department is by far one of the most helpful customer service teams I have ever interacted with.I had an unfortunate incident while traveling on a road trip cross-country to get to my daughter’s college graduation celebration in which I lost my keys in a nearby small town. Mike, Jeremy, and Alan all pulled together to work on getting me a rental car while I waited a few days for a new key fob. I was able to get to my daughter’s graduation party on time. This team really went out of their way to make sure we were taken care of, as I had two restless kids with me and a friend. I cannot truly express how grateful I am for these folks at BMW Louisville. Keep up the amazing work!

Excellent repertoire with the staff. They treated me with professional courtesy and respect. My questions were answered truthfully and with knowledge. I was allowed to test drive the vehicle with sufficient time to make a complete evaluation. I give BMW of Louisville 5 stars for quality, customer service, and quality of product.

Staffing at BMW of Louisville is customer oriented and professional. During all of my service visits, I am briefed on the repairs needed, the cost, and the time of completion. In all cases repairs have been on time and at or below the original estimated cost. When needed, BMW has provided a loaner or rental car. My car is always returned washed and clean. I have never had to return the car due to a faulty repair. BMW of Louisville adds that special touch when they work on your car. I recently bought new tires. They did not just mount the tires and send me on my way. They thoroughly and completely cleaned all of the wheels then put the new tires on.

First time getting my car serviced at this dealership. The service provided was great. Everyone was friendly, and the waiting area was clean and comfortable. The rep I worked with, Mic Harris, was a pleasure to talk to. He explained the services needed and answered all of my questions. I will definitely return when my car needs serviced again.

11days for a repair. Poor follow up. No concession offered. I expected better from this dealership. I am new to BMW and I thought my experience would be better.

I told the salesman all of the items that are important to Me in a vehicle. In my case, I wanted a used, SUV that was sporty, sophisticated, leather, powerful enough to pull my 4500 lb. boat, smaller than a three row seater. Panoramic view.He ended getting me a beautiful used X5 with the sports packaged at an affordable rate. This was BETTER than I envisioned. What a champion/ overachiever!

I had a great experience at BMW of Louisville. The sales team and support staff were very friendly and accommodating.

Great experience. Nice and clean environment and quick service .

I mainly worked with Alex and he was very helpful and responsive. As a dealership they are relatively more expensive, but they correctly diagnosed the issue and fixed it. Not having a Mini Cooper dealership in Louisville anymore makes things complicated but I am glad they were able to help!