I’ve been doing business with NorthStar for over 20yrs. I have a high end car and I chose NorthStar instead of going to the manufacturer. I just got my car back today and to say satisfied would be a huge understatement. My car was repaired cosmetically and mechanically. I had extensive damage and my car looks like it came off the showroom floor and is running like a brand new car. I will always always do business with NorthStar

This is my FIRST negative review ever. I was so upset I had to write under this business as well as the Better Business Bureau.I wish that I could give zero stars. I am convinced that this company are full of scam artists.My car was in an accident Friday night. The Police officer advised me that if I file a report they have to call the tow truck, that I could not call through my insurance company or AAA, and the tow truck will take it to a shop that is in rotation but I could speak to the tow truck driver and see if he would take it where I wanted it to go. Needless to say the driver refused and said he had to follow the rotation. Ok, fine.Saturday morning, I woke up and called North Star Collision, numerous times, until I decided to select the emergency option on their machine. I was notified by a tow truck driver that the business is closed on weekends.I called on Monday and spoke with Tom Digrazi, who informed me that the storage fee from Friday until Monday was $543.12, even though I tried to get my car out of their possession the next day. He also advised me that whoever picks up my car would pay the charges, whether its a body shop that I want my car to be towed to, or my insurance company.I was unable to get my car out on Monday, because they close at 4pm, which is another issue, Because I work and get out at 4pm.So I made arrangements for my insurance company to pick it up the following morning. I received a call from my insurance company advising me that North Star Collision would not release my car until I paid the fees (What fees?, the fees that I was told by Tom would be charged to my insurance company?) Ok.So I called North Star Collison and spoke to Chris (the owner) to see what was going on, and now that it was the next day, instead of it being $543.12, it was now $733.21, a $190. difference. I proceeded to try to pay over the phone, because I just wanted to get my car and be done with this company, I was told they take CASH only. SCAM!!!!!!! I was extremely furious. So now I have to leave work early, run to the bank, and run to pay them before they close at 4pm so that I am not charged yet another day.When I asked Chris why is the final price $190 difference from the day before, he stated, they forgot to include the daily rate of $35/day x 5. Even though when I spoke to Tom the day prior, he said if I pick up the car that day (Monday) the fee was $543.12. SCAM!!!!So because their business is closed I am charged for the weekend as well as when the car was dropped off, which was 11pm Friday night, which I feel is a rip off. Its not even about the money, it is the principal. If it were my decision to bring my car to North Star and to leave my car at the shop, then I should be liable of ALL charges, but if I wanted MY property, off of their lot, and the ONLY reason I could not get it was because they were closed then I should not be held accountable.Also, the invoice was handwritten and they could input any amount, they were in the mood of making that day. They even had on the invoice $80 for clean up at scene, there was NOTHING to clean up, I waited while my car was put on the flatbed, and literally drove off with the tow truck and the police followed, and $100.00 for tow out My car was driven out, by the tow driver Geico sent, so what is the Tow out for? They just added whatever they wanted.Big Scam Artist

Bad services. They fix one thing they will break 100 other things

My car got hit in front my home (I just got it back out another shop for mechanical issues and parked outside just for one hour when it was slammed into)😱and I could not open my driver door and the whole left side was damaged by a young inexperienced driver. After it was reported to the police I called up Chris. Chris always did work on all our family cars... detailing, scratches, bumpers, etc you name it. So of course I called Chris and he told me exactly what to do and not to worry! Chris and the NorthStar Collision team are really great! They basically saved my car. My car was old and I explained, I just can’t afford a next one. Chris understood...! As you can see his team did fantastic work. It’s like nothing ever touched my car and he detailed it before I got it back! I was floored.👀👀I love NorthStar Collision -Lynbrook!! Thanks😍

Lying,cheating two faced people.

Pays attention to detail would recommend