I purchased the Geek Squad protection to have my laptop serviced. After being lost, it was handed to me with all the screws missing, still half disassembled, and missing a CD door cover. Services I was told would be covered were not, but a manager said he would make an acception. I refused to retrieve it until properly assembled and parts found. They never were. They were substituted and the door covered is suppose to be ordered. Someone was apparently hacking parts. This was the worst experience Ive ever had with them. Its 5 year old $1000 HP laptop computer. My only problem was the charging part which I supplied. I was refunded the tech support fee and waiting for a door cover.

The person at the front asked us if we needed any help. I said yes, were buying a TV. After heading back to the TVs, my wife and I spent over a half hour looking at TVs, deciding on one, and finding out (via the internet) that they didnt have that one in stock.An associate finally came back there to help a couple of guys looking for coax cable and, when I asked for help, he said Youre in the queue. I dont know how long this queue was but wed been there for over a half hour and there were about six people in the store (not including the handful of employees milling around up front).We finally found another TV, we dragged it up to the front by ourselves and upon getting in line, the manager said let me get someone with a cart to help you with that. I assume she meant to move it the less than ten feet to the register.This store has absolutely atrocious customer service and they couldnt care less about the people that walk through the door.

Their employees is a lot better than I remember. Been 3 years since I step my foot in here. Well done Bestbuy. In and out. Very polite and professional. Say hello with smiling face, cant beat that as a customer.

Went to this location yesterday.Waited almost 30 mins before i got helped and then when i saw an employee standing around not doing anything I asked was he available?He got an attitude like i was bothering him or something.Talked to manager and he rectified situationbut after being disrespected and having to stand around waiting on customer service for so longI will not return to this location.Will shop online or go to another location from now on!!

I went with my dad to buy a printer. The employees were always jumping to help and if the product wasnt there, they give us several options so we can get what we want. Very kind and curtious. And it is not cluttered and its very clean

Good place to go. You come inside people always ask can I help you. Good service 👍 👌 👏

Ask about a products price to an associate and she told me it was the price that was marked I get to the register and its a $100 more the lady at the register said its put in the wrong place so you just have to put it back If you dont want to pay the $159 for it then put it back I do believe they should have compromised Since it was their mistake and worked with me on that product since the associate told me it was that price. But its OK I wont go back to this Best Buy....

I am not a tech geek in fact I am pretty lost with technology. Went to get a glass face sheild for my phone a charging block for a C something or other and a cable. Thank goodness there was a wonderful sales associate ready and able to help me. I will definitely shop there again. A lot more reasonable than a cellphone store.

Not crowded. Great prices especially on TVs. They adhere to clean policies as well. The cashier wiped down the counter and pinpad before I stepped up. Thanks!

Zero complaints. Im impressed by security and staffing. Everyone was friendly and attentive. The employee who helped me select a new gaming mouse was knowledgeable and friendly. We even chatted for a few minutes after Id made a choice. Thanks for great service!

Our journey started at Best Buy in Warner Robins. Of course they were out of stock on the mouse we needed so we looked online and saw Macon Best Buy had 1 in stock. We called to make sure they had one in stock before driving all the way to Macon. After sitting on hold for 5 minutes we thought we would take the gamble. Just for fun we stayed on the line to see if anyone answered. 28 minutes later we pulled up at the Best Buy in Macon. Keep in mind no one has answered our call yet. My husband goes inside to purchase the mouse and asks the associate(while still on hold mind you) what the deal was with the hold time. Her first answer...what Im supposed to do about that? Her second answer....we dont answer the phone here. It goes to a hub. Stunning customer service guys! No wonder Amazon is putting you out of business.

Ordered a washer and dryer. Got to pick it up a day early. I appreciate how quick everything was

Came in for trouble with my phone case that I purchased a few months ago. Glenn made a stressful situation great. Never had this good of an experience from another Best Buy. Top notch service. I will be using this Best Buy for both personal purchases and for my companies in the future.Matt Collins, We Care Heating and Air

Not much in stock as far as affordable laptops and smart TVs. There seemed to be no sales persons wotking.

Usually a nice store, have seen the wait times for help at this store increasing due to lower staffing I guess. I went to look at laptops today, was told give an associate about five minutes. I waited about 20. Got bored and started looking around the store. I didnt really need the help but I did have a few questions I can just google them later. This review is for anyone visiting, if you dont have that much patience, best to order online.

Always a great place to shop. The staff is always friendly and knowledgeable. Best Buy is always my go to place.

The tech was great. Very friendly and knowledgeable. His name was Trey. When I go back I will ask for him. Everything fixed. Im happy. Good job best buy

This Best Buy is a decent store compared to others. They usually have well updated stock on their website and the staff is typically friendly and knowledgeable. I give it 4 stars, because checking out is a nightmare. They often have no cashiers at normal registers and the Customer Service desk is typically backed up with people needing product help plus the regular customers trying to check out there. Do wear a mask as at the time of this review the store requires them for everyone.

I went in a week ago to inquire about a laptop battery and was informed I needed a geeksquad appointment. Ok so I make an appointment for the following week because I typically only travel to the area once a week. I told the associate who scheduled my appointment exactly what I was needing done....MacBook battery replacement. Get to my appointment and find out they dont do Apple products. Is there a reason they couldnt tell me that when I made the appointment a week ago? Save me the time...and I couldve looked for another solution a week ago. Ugh.

Young guy was very helpful i wish i knew his name but he is 19 years old very mature

Shopping at Best Buy in Macon is always pleasant Whether .im shopping for computers,or cell phones.The staffs courteous and efficient.I look forward to going back there in the very near future.

Its best buy. Most of these stores carry the same items

Nothing special. Customer service was below average for Best Buy. Not that it was horrible, just not awesome.No one asked us if we needed help at all, employees were walking past us without a word.The store was clean and organized well.

Customer service was very good they found what I needed and I was checked out in a few min

Worst customer service, nothing in stock and 2 week return policy????How about posting that prominently around the store. Bought the wrong size screen protector and since I only hot a chance to go back today. I was out of the 2 week period.

I just came from Best Buy. I only wanted to buy a Ring Doorbell and needed help in selecting the right one. I was told to wait until I was called and then someone would help me. I waited and waited and finally another clerk asked if I needed help. I said yes, and she asked what I needed help with. I told her and she instructed me to go to that department and someone would meet me there. No one ever came so after 30 minutes I left.Worst customer service ever!!! A complete waste of my time.If I could I would not give this business even one star. F-

Great place, good selction, friendly staff.

Sam gave me great customer service

Ive had consistently good experiences in Best Buy stores. Their prices for electronics are competitive with online retailers, but with no wait. I also get a chance to see products in person, which is sometimes valuable. Their staff are always friendly and helpful.

Staff was very helpful. I purchased my second laptop there love it thank you. The only thing I regret is there is no customer service by telephone when you called the store.

Help was always close and several different models of anything your looking for. Just wish the prices would be a little more affordable

Hard to find employees to help. Hard to find what I was looking for. Online inventory said I could pick item up today but none was on shelf at the store.

I disappointed with the customer service that I received today two different people saying different things. Lack of communication is a big no when working customer service

Couldnt get a deal on washer dryer combo so I went to Lowes and saved about $200!

Upon walking into the store, I was told that they was working in diminished capacity and if I needed help. I should come back to the front and get help. I found the up front honesty very valuable so I didnt have to stand around in the middle of the store looking for someone to help me. It really did make things alor smother.

Store looks like a warehouse thats going out of business its so poorly stocked. Salesperson knew nothing of the items they were trying to sell. Received more knowledgeable assistance from Walmart.

Great customer service! Love our new TV

The first time I was there I had fantastic service. This visit left a lot to be desired.

The customer service was very good. I wanted a printer. They had none in stock with the price range I wanted. So since I could not get what I wanted then. I chose to leave.

Curbside only; very efficient and quick.

This best buy is a joke im from Miami and over there you can buy anything you want with out Making an appointment here the service was bad 👎 I came in to buy a phone and they said I needed an appointment I went home made an appointment and the next day they said I cant buy a unlocked phone without subscribing to a carrier when I went to the store located in miami they gave it to me. this store wasted my time dont go there.

Best selection of computers in Macon. Staff is not pushy.

I love best buy! They typically have everything that a techie, such as myself, could ever want. My experience here was weird, to put it nicely. My handicapped father-in-law and I wanted a gaming laptop. Greeted by friendly staff upon entrance. We found the perfectly priced and featured laptop. Well in order to get it they put you in a queue on their system to help customers in a orderly fashion. Fair enough. 10 minutes later nothing. Look around the place, grab a few items that I needed. Waited some more. Looked around to see other families waiting also. One angered guy had been waiting for 30 minutes just to get a smart watch. 15 minutes later, that call me. I tell them that I want the laptop that is on the front end cap. Nope, sold out. Ok, fine! Can I get the smaller one next to it. Sold out too. Nearby stores are sold out as well. So we settle on another, more expensive one and wait another 5-10 minutes for someone to bring our helpful associate the key to get the laptop. Throughout the whole experience the staff seemed confused as to who was doing what or where they were suppose to be doing. Maybe its the holiday shopping time. I dont know but Ill try shopping here again when its not a busy season.

Considering how empty their parking lot was you think they would have better customer service. Everything they sell I can order online or get at Walmart at a better price. Looks like they are going to be the next brick and morter store to go under since they dont care about customer service.

My favorite store to get all my tech needs

Waited around the store for over 30 minutes to try and get someone to help me find the item I wanted. Could never get any help so I just ordered online and went and did some other shopping and bike they got the order ready. Spent another 30 minutes to pick up my online order.

They had the stuff I needed. Cat 6 cables

No help on the floor. Why are you even open?

The worst Best Buy in Georgia. We waited 30 minutes for someone to come to the apple section. When someone finally walk over they ask to put our name on a wait list in and said it will be an additional 30 min wait. We saw multiple employees walking around doing absolutely nothing. Horrible!

Cold atmosphereRearrangedFood was not up there standardsVery very very little lettuce in my salad

Looking for a small items, cant find what I needed and asked associate, did not get service from associate, shows unwilling to help, left!!!

If I could give this place a negative 5 stars I would... hands down the worst customer service in Georgia..I went in with $5,000 to purchase a QLED SMART TV, A STAND AND HAVE ANOTHER TV MOUNTED ON MY WALL...THESE PPL WERE SO RUDE, IGNORING THE VERY FEW CUSTOMERS THAT WERE THERE THAT DAY AND WHEN I ASKED FOR THE STORE MANAGER THEY SEND OVER LIL DAY DAY FROM THE HOOD, SHIRT NOT TUCKED IN, (LOOKING A FOOL TO BE ANY MANAGER)..WE TOLD HIM HOW HIS STAFF ACTED TOWARDS ASSISTING US AND HE WAS STARING AT US AS IF WE WENT TO BEST BUY AND ORDERED A HAMBURGER! I WOULDNT GIVE MY BUSINESS TO THIS ESTABLISHMENT FOR ALL THE TEA IN CHINA JUST BECAUSE THEY ALLOW SUCH HERENDOUS CUSTOMER SERVICE TO EXIST IN ONE OF THEIR STORES! I TOOK PICS OF HOW THEY WERE STANDING AROUND. THEIR WAS WAY MORE STAFF THAN CUSTOMERS AND THEIR BEHAVIOR WAS INEXCUSABLE..AND THEY WONDER WHY PPL SHOP ONLINE HUH???

Great selection but still have to order on line the item I was looking for. Excellent customer service and greeter!

The absolute BEST customer service! My 65 in Samsung television which I bought on black Friday almost 2 years ago (with a 2 year warranty...)developed a black line down the middle about 3 weeks ago. I called best buy and they set an appointment up to come and look at it. Well they said it would have to be repaired. I honestly did not want a repaired tv because I felt like it would just bring more problems down the line. But to my relief they said I could get a brand new tv. It was the same model but upgraded and less expensive! They also added another 2 year warranty on and with all that I still ended up with a store credit that never expires!

Store is very clean and organized. Staff is extremely helpful and kind. If they dont have what youre looking for they dont mind ordering it.

Everyone at this location is amazing, Had a great experience at Best Buy today thanks everyone 🤗😊

Terrible service all the way aroun

I went and upgraded some things for the business and had the pleasure of working with Jerel. He was amazing, very informative, funny, and has a welcoming spirit. All the questions I had even comparing products. He assisted me and actually listened. I will be back cause I went to Jerel at Best Buy. Thank you for your help. I love my iPad and pencil.

If Warren had not asked if I needed help as I walked toward the door, I would have left & this would have been a ONE star review! Some fellow stops you when you come in the door, gets info on what youre there for & your name. Then sends you to the wrong dept. I got info there to the correct dept but couldnt find what I needed. Then... Warren came into the picture. Very helpful! Took me to the place I needed to be to start with. But they still didnt have what I needed. 😒

Guy at the front “checking in” was extremely nice and helpful, lady that is helping me is so RUDE, not only to me but other customers. Obviously hates her job, and doesn’t care about “customer service” or simple hospitality.

Sold me an open box laptop that was missing its charger. They refused to let me return it even though they had just brought it out to my car through curbside pickup. I just wasted 3 hours driving to this best buy trying to buy a laptop to take an exam by 12 tonight (GSU) and Im going to have to make a 2 hour round trip journey to Gwinett tomorrow to see if I can exchange the laptop for something functional. Im incredibly disappointed in the quality of the product, and the managers complete failure to reconcile such a crummy deal

I always leave educated, not with unnecessary equipment. They have sales associates with knowledge.

Ashani the person who helped me was wonderful and informative! Thank You!🙂

Great service and young man directed me to products he recommended and set up my government phone service.

Need to have more knowledge of products they sell.

Best Buy just isnt the same as it was in the days of old! Maybe its the all inclusive shift to less brick and mortar stores as well as inventory in those stores over to the seemingly preferred method of today...Online shopping and site to store shipping, next day delivery, and 2 day shipping. I gotta give best buy credit for changing up their approach in store and being very customer service/care oriented especially since covid came about. But I do miss the old best buy with a million tvs playing whatever a massive tv taking up the entire back wall of the store made up by several individual tvs. Car and home audio booming as their sampled. Kids trying out new video games and consoles provided by best buy right in the aisle with the games. People over sampling CDs with headphones on dancing and singing. Yep, the good ol days.

6/24/2021 updateI actually found a tv here that i had no chance of getting on Amazon Prime Day, very competitive prices! Unfortunately, the best deal remained Walmart but Walmart will not carry it upstairs, lol.----------Best buy has improved a lot. At my last visit, the store was quite crowded. There is a pre-registration type procedure and you are routed to the appropriate department. The staff in the audio, video and appliance areas are quite knowledgeable. I did not give 5 stars because the washing machine section had limited in store models, but that is to be expected. Difficult also to tell true quality of the tvs and audio because you do not know how well the devices have been calibrated. Great place to get information and browse bit research before you make a big purchase.

Could not get any help. Was wanted to buy a television.

The manager Ms. Warren? She is extremely professional and gets your tech needs taken care of efficiently. Shes definitely an asset in my opinion.

They were rude as hell and not helpful at all. I was ignored the whole time I was there.

Found a great deal on my new tv

This is not the first going here. Last they didnt have what I was looking for, but they did try to find for me. This time they did and it was right where they said it would be last time I went there. Helpful staff through and through

No staff, staff slow, dont waiste your time here.... stay home stay safe

Marques Butler on the Geek Squad is an excellent employee. Very professional, knowledgeable and friendly. I love how he handled my case and another case without missing a beat. I never felt i was being ignored or put aside. Marques did an excellent job today in the Macon, Vs store on Presidential Parkway.Thank you Marques.

Its okay place a Lil pricey

I have had many good experiences here, and have shopped here during Christmas time almost every year for my entire life. Its a pretty good store, well-organized, with pretty helpful and generally kind employees. Good selection. Not sure if they price match, but Id they dont, look on Amazon because it is probably cheaper (especially games, I believe). I did have one really awful experience last year when an item was shelved/stocked improperly, I thought it was considerably cheaper than it was because of that, and when I went to check out and had to explain this I got no apology or really anything besides a blank stare. I had to walk backwards through a whole line of people (who asked what was up and if I broke something) to go re-shelve the item myself when I told the cashier I didnt have enough money. I know some stores have policies where if its improperly shelved like that you get it at the price it appears to be. I just wish he wouldve at least gone to the section of the store and looked at the mislabeled shelf. I was mortified. Now Im giving 4 stars though because of so many other good experiences over the years. Bygones.

I want to thank tresina at customer care for being so patient and kind to me and helping me with my return! And a thank you to glen the store manganese for being so kind and helpful when I first entered the store!

Its not what it used to be. You cant help but to notice it is going down hill. It wouldnt surprise me within 5 years from now, they close the doors on it.

Ordered curbside pick up and order was ready in less than 10 minutes. Once I arrived, wait time was less than 10 minutes. App is easy to use and customer care associate was super polite and courteous... I truly appreciate the positive experience!!!

Alot of the stock was empty. Was lucky they had 1 box of the printer ink I required. Also, online said an item was there, but was not. When I checked the website again they stated closest one was in Warner Robins. Thank goodness for home delivery.

Great store and impressive service from Jake.

Slow service but knowledgeable and professional

Jaut walked around but ok service

Good staff, the store had what I needed!

Was a short wait at register as no one was there to check out customers.

So...did a online purchase today at the macon best buy...I hope things get better for my guy that was working the pick up area...I understand that its a difficult time right now...but when youre bringing out a purchase you may not want to huff and puff at a customer and slam their doors. Not a real good show of customer service....

They have extra protection measures in place. They are careful and will help you schedule an appointment to get the service you need. There is not a huge selection in the stores but they will order what you need.

I mean its bestbuy. Just go online and buy it and have it shipped to your house. The store itself is fine I guess but anything outside of TVs its just not worth it.

Excellent Covid precautions and good customer service. Could use more salespeople on the floor.

Very good place, very covid save, great customer service and curbside pickups

Had an after Christmas return, they were super helpful, fast and courteous! Most appreciative to customer service staff!!

I bought televisions. One was broken. Very disappointed!

Guys. This is insane. Never, ever purchase appliances from Best Buy. What a mess.We purchased a washer and dryer from Best Buy for $1400 that they have never delivered and refuse to refund our money for. They called us the morning of to say the washer they were going to deliver was so heavily damaged that it was un-deliverable and we would need to reschedule. It has now been 8 days since the non-delivery and they will not let us reschedule or refund us. They acknowledge someone force marked the products as delivered in error. Despite acknowledging this was a mistake, they have been unable to refund us, reschedule a delivery, or even just correct the system to not show the item as delivered. I have called every day for answers, and each day theyve told me with assurance the problem will be fixed within 24 hours. Nothing has been fixed or even changed at all at this point, and they have no further help to provide.It appears we are in Groundhogs Day-style limbo with them holding onto our money *and* the products. They refuse to escalate our case to someone with refund authority. Is this Best Buys customer service standard? Im shocked.Stay away

Placed curbside order 50 mins prior to closing. arrived 10 mins prior to closing time. when i arrived, Daniel checked my i.d. and placed the t.v. in the backseat. couldnt have been smoother.

Was able to find what I was looking for and at the right price.

Great customer service by sales associate Princess. Shes well versed in cellphones sales and the process of switching to new phone devices. Awesome and friendly customerservice. !!!

Great helpful staff! Best Buy must care about there employees and must pay them accordingly! Every company should do that! Just look at the results!

Didnt find what we were looking for, but I have no comments about their products either way

Daughter ordered me a tv through website, it was defective but took into the store and they exchanged it no problems and the service was awesome!

Received exceptional service from Samuel ONeal with the Geek Squad. He was VERY patient and knowledgeable. I recommend seeing him for all of your services.