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Walmart Auto Care Centers
197 Madison Heights Square, Madison Heights, VA 24572, United States
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Walmart Auto Care Centers
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Qi
Review №1

Large selection of tires.Plenty to choose from.Good customer service.

Le
Review №2

It’s cheap and open so that’s good.

Ja
Review №3

Lynchburgh, VA - Had to call multiple times to get someone. Found tires I wanted and tried several times to get ahold of someone at the shop to verify if they had them in house. The phone just rings and rings and rings. Had to reach out to the pharmacy, they transferred to a manager who then got an associate to assist.

Ca
Review №4

Good for oil changes or tire replacement but I wouldnt take it here for major repairs.

Li
Review №5

I don’t even think they deserve one star. Got there at 10, guy at the desk said it would be an 1 1/2 wait. Two hours later, my car still hadn’t been taken back, and he’s now saying he can’t give me an estimate other then it’s gonna be a while, so we left. When I got there, my car and my sons was the only ones outside of the work area. I think they pulled other cars in front of ours. Needless to say, we will not be back.

Ms
Review №6

🤗Happy with mechanics and customer service. 4 tires installed and oil change.Quality items and great prices❤

cl
Review №7

I got an oil change in about 15 to 20 minutes!Great experience today.

ca
Review №8

Vacationers, I was so pleased with this place, so while on vacation I needed an oil change, most places I called quoted 54.99 for my synthetic oil change. Not Walmart auto care, they have a $19.99 crew price which was a God sent❣👍Its a first come first service, it only took 1.5 hours( which was fine cause I did some shopping) for there was 3 cars before me. They were polite, considerate and very professional. I was a happy camper as I got my vehicle and only spent $21.10. Just my opinion but if your ever out of town and need an oil change check walmart Auto care first, prices are amazing and who doesnt like saving money if you can 😊❣

Ri
Review №9

Bad service...the manager is missing .no one in charge

To
Review №10

Quick and friendly service. Granted they didnt have the brand I was looking to get, but I couldnt reasonably expect them to keep every possible variation in stock. That would be insane. Still, speedy and professional service. Well done.

Bu
Review №11

Alway pleasant staff.

Ro
Review №12

Awful - called 3 days in a row and no one would answer the phone!!! Someone said that the tire department was closed in Madison Heights. I went by there and they were open. Its their loss as I took my business elsewhere. Guess losing a $500 sale doesnt matter much to them.

Ga
Review №13

Nobody answers phone apparently they dont want any business.

De
Review №14

I had a flat tire and Road side service took great care of me. Awesome service.

Mo
Review №15

On line said they had what I needed and or wanted!! The lady behind the desk didnt even look she just said we dont have that! But when I pulled it up again it said that they did have it!!!

Ja
Review №16

Good service

Ar
Review №17

Always been a good experience at the Madison Heights, VA Auto Care Center. Got tires, rotation service.

li
Review №18

Today was much better first one there and only took 1hr to do a oil change when the last time it took 3hrs and I was the second one there

Cl
Review №19

The staff was friendly and informative, the oil change was twenty dollars, and they replaced the filter along side a clean 4.5 qt. of oil, tire pressure check, tread check, and battery check. I havent noticed any issues or changes at all beyond a car that purrs happily with the fresh oil in it.

Sp
Review №20

Good customer service

su
Review №21

Waited over 3 hours for oil change and tires rotated.

Ki
Review №22

Dont get tires from Wal-Mart I brought some and they didnt put them on they talked more then work so of us was there for 1hr. 30mins because they was talking more and working less

La
Review №23

I typically go to Walmart to purchase tires for my car because the prices are reasonable. However, the last two times that I have went there they have not had my size tire in stock. My tires are normal small size and it doesnt seem logical to me that they would not have them in stock.I am very disappointed about my recent experience.

Ri
Review №24

If you have plans at any point for the rest of the day DO NOT come here. Worse then the cable guys. Takes 6 hours to get new tires on 3 months ago, now come for a simple rotation. I figured Id go grocery shopping while they work, 95 minutes later and they still arent done. Oh and BTW I was the first customer of the day and watched them drive my car in before I started shopping.

St
Review №25

Good service, good work, efficient timing, good pricing. Was quite impressed and would absolutely return.

Ma
Review №26

Got my tires rotated and an oil change. Did a great job and it was cheap. Customer service was great 👍

Cy
Review №27

The MGR left oil cap off when he changed the oil in my daughter car. But Wal-Mart made it right for her. But thats a mistake that should never have happened. Praise God it didnt mess car up.

Da
Review №28

Refused to answer the phone

Sh
Review №29

Great Tire Prices - Clearance! Great Service from the one & only Lady working that desk trying to make keys, ring up ppl, answering the phones. She needs help bc it takes hours & days to reach that dept. She works so very hard & needs help!

Ra
Review №30

I have come to the conclusion that the auto center in Madison Heights Va is trying to close up or at least see how many people they can tick off. First experience was for an oil change, something simple right. Only at walmart do they tell me my car needs a special oil filter which they carry for $80, just for the filter. Needless to say, I went elsewhere. I thought I would give them a second chance. Needed 4 tires but, because their computer says different and they cant go by the tire size that is actually on the vehicle, they told me I would have to remove the wheel and bring just the rim in for them to change the tire. Here is a hint, maybe your computer is wrong, lord knows how many times Ive seen things in the app and they are a different price when I get to the store. I am now telling everyone I can about the Walmart con. No wonder so many people hate Walmart.

Pa
Review №31

Nice place

Ki
Review №32

Slowest place ever. Took three hours to put two tires on the rim and have them balanced!!

Th
Review №33

Left lug nut off my car. Never again

An
Review №34

Great service. Prices a little high for tires. But oil changes are great.

Li
Review №35

Actually they don’t even get 1 star!! Worst tire center ever!!! Closed every time I go in!! They are the only tire shop open on a Sunday!!! That’s poor customer service!!!!!!!

Mi
Review №36

Stopped by for oil change, took better than two hours to get it completed and returned.

Bu
Review №37

They never answer phones and when you do get in touch with them they are rude and very unprofessional. Customer service suck at Walmart Madison heights Virginia and its sad cuz they made me feel like it the reason was the color of my skin

He
Review №38

I went in to have a simple rotation. When I left there was a horrible noise from the tires. Husband went back and spent 4 hours there. They could not figure out what it was. Had to have mechanic look at it. On top of that they put a Lexus cap on my tire. Called in and the worker said they had so many from other cars but could not find mine. Manager would call. Still no call. Horrible service! Apparently forget to put caps on tires or put the wrong cap on the wrong car.

Ro
Review №39

Worst and slowest ever. Dont go there if you want good service and in a hurry!

Ki
Review №40

Ordered 2 tires online from Walmart and was going to get them to install the tires as well. After waiting for over an hour I was told they couldn’t install the tires as they weren’t the same size as the tires that the vehicle originally came with according to the sticker on the inside of the driver side door. Even though the tires ordered are the same size as the tires that are currently on the vehicle.

Yo
Review №41

Was told to come in at 7AM when they opened. When I arrived at 7 I was told they were not open yet and could not see me for half an hour. I came back 25mins later. I was told there is a 1 1/2hr wait because they scheduled other customer before me. As I was leaving, I saw someone just arrive and pulled into the garage. Terrible place to do business with.

Ta
Review №42

Was nice customer service.

Le
Review №43

I see a lot of bad reviews. I guess its dependant upon who is there that day. Personally, I found everyone friendly, professional, and proficient.

To
Review №44

Waited an hour for oil change. Left without getting oil changed. No idea how long I would have waited for them to do it.

Ti
Review №45

Needed right rear valve stem replaced,they replaced left . Then had to replace the correct one. Took an hour and 30 minutes

Ev
Review №46

Was told I would have a 1 1/2 hour wait, 2 hrs later I was approached about using a different oil . My car was in the bay but had not even had the oil drained!Unacceptable! Asked for my keys and left.

Ja
Review №47

I purchased tires for my daughters car the end of April. One of the tires has a defect, the side wall of the inside has a bubble and blew. When I called the tire center where I bought them (Madison Heights Wal-Mart) they told me because I didnt buy the road hazard warranty that I need to contact Douglas Tires myself and see what they will do. First off, the road hazard warranty wouldnt have covered it because its a manufacturer defect, next no one can give me the customer service number and when I try to look it up, it only gives me the information to contact Wal-Mart since its a Wal-Mart tire. I will never buy another tire fro. Wal-Mart!!!! All they have is excuses and try to pass the problems off to the tire company, who you cant even contact!

Ja
Review №48

The woman back there didnt want to help me with something that is part of their department. Had to go back home order it online and make another back to the store to pick it up a hour later. Real waste of time and gas when I was already in the store.

Ia
Review №49

I had the 19.88 pit crew special Took an hour and a half and most of what I paid for wasnt done.

Ch
Review №50

Good prices great staff

me
Review №51

Slow 3 hr wait for a simple oil change

bl
Review №52

We were served by great people and very quickly

He
Review №53

We took our car here for tires. They broke the sensor in one tire ( I am sure by accident) but then refused to fix it. Still dealing with corporate 2 months later.

wi
Review №54

Found everything easy, had enough cashiers at registers

Ho
Review №55

Great staff and prices!!

Da
Review №56

Worst experience ever! Called Saturday around 3pm to ask if they were busy (they are supposed to be open until 7) the lady that answered was rude and told me they were closing and I stated that their hours said open until 7. She rudely told me well we dont have any technicians scheduled and then told me to have a good day and hung up the phone. THEN, today my fiance got up at 8 am to take my car up there for new tires confirmed with them over the phone ahead of time that they had my size tires, waited two hours, just for them to come out and say oh sorry, they didnt do the inventory, we dont have any tires, check back thursday......Will not be going back there. Spend more money and go elsewhere!!!!

Da
Review №57

Horrible experince went in for a oil change was told we were ne t 3 hours later..

Lo
Review №58

Worst place to have tires put on your car!

Da
Review №59

Currently they did not honor a warranty on a tire. Even after mechanic contradicted the claim.

DB
Review №60

I showed up at 545 and they only had 1 change in queue it was a four tire mount balance and replacement, the guy said that there wasnt enough time to mount and balance 2 tires even though they dont close till 7

pe
Review №61

Great service.

Re
Review №62

They were quick and professional

Jo
Review №63

Depending on who is working TLE can be a blessing or a curse

Ti
Review №64

Got here 1015 for an oil change1137 still waiting for my truck to be pulled in....

An
Review №65

Cashier was very disrespectful and poor customer service

An
Review №66

Worse service ever I waited two hours Went to customer service to get my car and the lady told me that they did not change my oil in my car because they did not have an oil filter for my car I feel like they couldve told me that before I waited two hours very bad service Will never go there again

Tr
Review №67

Watch the oil chg hustle

Do
Review №68

Quick services

pe
Review №69

Good service

Dw
Review №70

Great service

La
Review №71

Loved it

Information
12 Photos
71 Comments
3.1 Rating
  • Address:197 Madison Heights Square, Madison Heights, VA 24572, United States
  • Site:https://walmart.com/store/2565-madison-heights-va/auto-care-center
  • Phone:+1 434-846-0200
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Planning
  • Quick visit:Yes
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