They lie to their customers to just get them in the door to only disappoint them, and give them completely other different news than they said on the phone. They just want to get people in the doors for a appointment so they can make their cash. They’re not really here to help you, or help you save money.

I wasn’t expecting to get a new car today, but I came in and told them I saw a buy back loan deal and I had a Mitsubishi Mirage and wanted to see my options but I wouldn’t trade in because I wanted my next car to be a Subaru Outback and they happened to have one. I test drove it and fell so very in love. Everyone I had interacted with was absolutely amazing and caring and always made sure I was comfortable in the purchasing experience. I love the team here and would recommend anyone buying from here. Overall 10/10 experience!

1 gave them 1* for just the remarks/pointless waste of time. Yes I understand they do events to get people in to buy cars but why not just let people find out over the phone rather then wasting gas to get a $5 gift card.

My experience with working with Kyle Urban was phenomenal. He helped me get rid of a car that was financially draining me and a car that was lease. I was paying two car payments a month because of a bad break up. Not only that both of those cars had negative equity. I got a new 2019 Honda Accord at monthly payment I can now afford instead of two car payments. Thank you guys so much for all your help.

ON JULY 27TH JEFF FERG & KUNES TEAM MADE ME THE HAPPIEST EVER. THIS WAS FIRST TIME I WENT TO A DEALERSHIP AND ACTUALLY DROVE HOME IN NEW CAR SAME DAY. THEY HELD TRUE TO THEIR ADVERTISEMENT, NO MONEY DOWN, ANY TRADES INS WELCOME. THX AGAIN FROM THE BOTTOM OF OUR HEARTS.SINCERELY,DEBRA & KAREN

Peter was amazing. He went over everything with me. Everybody was really kind and pleasant. Would definitely buy another vehicle from here.

If your online appointment site is not working properly, then fix it! It was very disappointing to drive from Sun Prairie to your facility just to find out I had no appointment.The waiting area needs some work. The sun coming in from the window bleaches out the tv screen. A table or desk would be nice to sit at with a laptop to get some work done. A daily newspaper or magazine might be nice to look through. Chairs are comfy.

Thanks to these guys my credit was screwedd. When asked to return the broken car they had sold me. They decided to deny me of so called that i did the damage.. Yet i barely drove the car. Dont buy these guys cars. They will rip you off and sell you a broken car.

What an amazing experience my mother and I had at Kunes. Terri and her staff went above and beyond! We love this place

Previously went in to look at vehicles; spoke with Mr. Welsch. Unable to purchase at this time due to health reasons, but the staff was friendly and helped provide advise on how to better financial standing to qualify for vehicle loan. Also went today for event and spoke with a very kind event specialist as well here from out of state.

Absolutely the best place to get work done on your vehicle. Not just Mitsubishi, any make or model. They know exactly what to do. Fantastic work every time.

Very happy 👍

I’m heavily disappointed in my sales person AND the person working my deal. They tried to basically steal my trade in and then tried to wrap a bunch of stuff into the loan that was never even mentioned to me (I.e. tire warranties, gap without discuss price, etc) Fortunately, I read before I sign anything, but that type of grimey tactic is disgusting and I can’t even imagine how many people they’ve done that to and gotten away with it. Their only saving grace is that I like the car and the receptionist is a delightful person.

Bought a car tonight. Very chill and friendly staff. I felt welcomed here. This place has really turned around under the Kunes ownership which came in a year ago. Great place.

This place is an awful and scummy. They send you pull tabs through the mail saying you won prizes up to 25 grand, but its is all a big lie/scam. Salesmen are scummy liars. Do not do business with this place. They write fake google reviews. Seriously, read these fake reviews - they are so pathetic and easy to spot. These people are trying to trick you. Do not fall for it!! Such a waste of time. They prey on desperate people. I am so grossed out by my interraction today with these people. Gonna spend the day on a hike in the woods to rid myself of this scummy feeling.

The salesman Jeff was great, however the rest of the process was misrepresented, I was lied to and mislead. The dealership has done some work to improve my satisfaction of the purchase, but I was charged way more than I was told, I was told I could only choose one specific car literally and I was extremely overcharged and the car didnt even come with everything it claimed it did. The paperwork has multiple errors and it was obvious after the sale that the person who had me sign the final paperwork didnt even really know what he was having me sign. The salesman and I agreed on a certain price and the other person involved did not stick to the agreement. I will say that if it was not for the way I got financed and the ridiculous price gouging that happened I would definitely recommend this dealership to everyone. I do need to make a service appointment very soon where hopefully some of these issues can be addressed further. I didnt get to choose my car but if some things are true as stated to me and the car stands up to time as well I may become a repeat customer to Mitsubishi. Im hoping the misrepresentations are corrected and if they are then the whole experience will have been a great encounter. Edit These guys did seem to genuinely try to make me happy but there are some things Im still not thrilled about, however I think the situation still can be made right. I will say that if everything works out with the financing the way I understood it was and the car and warranties hold true, I might become a continuous Mitsubishi owner.

Keith and the manager here were amazing. My car broke down on me and within the same day I went to mad city and drove off the lot with a new car. Everyone here was super friendly and understanding, not pushy at all and kept us within budget and got us exactly what we were looking for in a vehicle. We had very specific needs which they listened to and my fiancé and I love our new car!!

This place called me asking me if I would sell them my car. I told them on the phone what I had been offered elsewhere and what I would need to make it worth my time. I was assured it would be worth it.Well, made the appointment only to show up and never get to speak to the person I had been talking to. They then offered less than what I’d been offered elsewhere. An absolute waste of 30 minutes I’ll never get back.

A Waste of Time. We laughed so hard when they quoted us a lease for a $35k vehicle that is way much more than a 43k Honda. Sales person Jeff had no idea of the vehicles features or how a trade-in leased vehicle works. West Towne Honda gave us a quote in less than 30 mins, while this pathetic dealership took 2 hours (forcing us to pull credit score when we already know we above 800+) Please save yourself the time and do NOT go to this dealership. I would give ZERO star if I could, One star is too generous.

When there on a Saturday ian was at the door waiting for me. He is hand down the best sale man i have had the pleasure of doing business with so down to earth and real. He ask me what i was looking for not what i could afford and got me what i wanted Thank you so much

Got to work with Finance Manager, Tracy Heid at Kunes Mad City Mitsubishi.What a pleasure to work with.She is a true professional.My family will always do business with Kunes Mitsubishi!Thanks Tracy!

Ian and Tracy were absolutely AMAZING!!! I was on a serious time crunch to not miss my sons football game and they had me in and out in record time! I was so impressed with how I was greeted at the door and when I walked in, they knew exactly who I was. They treated me so well through the entire process. Ian was amazing at responding to all my questions and concerns before I walked into the Dealership! A+++++ for both Ian and Tracy!

I absolutely LOVED my experience with this place! Christine and the gentleman that was shadowing her were awesome! She was great at explaining the financing process and finding the best options for me. Thanks to the amazing customer service that was provided, I was able to drive off the lot with a brand new Mitsubishi Mirage. I will definitely be working with them again! :)

Julian and Tracy were very helpful.100 percent awesome experience 👏 😎 👌 🙌 ❤ 👍

FAKE!!!! BEEN LIE TO THAT I WAS APPROVED!!!! WASTED MY TIME!!!! AND DONT SAY THAT IM APPROVED AND THEN HAVE ME COME IN AND GET SOMETHING DIFFERENT!!!! MISLEAD AND VERY DISAPPOINTED!!! NEVER EVER GOING THERE AGAIN AND NEVER WILL BELIEVE THEM!!!! BAD PLACE!!!

Salesman Keith was absolutely amazing. The fact that it took over 3 hours to get my vehicle there from another dealership that was only an hour away was absolutely crazy. It took over 5 hours from start to finish.

Fake winning pull tabs. These people lie and are a waste of time. They also write their own fake google reviews. Scammers. Go elsewhere.

The staff here is AMAZING. They went above and beyond to get me in the car of my dreams! Everyone was so kind .

I went in not expecting to get a car or receive little help. I was pleasantly surprised. I had the pleasure of meeting Keith and he helped me out of a bad loan and into a new quality vehicle with way better rates. Did I mention they fed me lol. Thanks Keith and Kunes Mitsubishi!!

Great service! Best car buying experience I’ve ever had!

The people at Kunes Mitsubishi are were very professional and courtesy,they did a very satisfying job making sure I got the vehicle I desired.I want to thank the people that worked with me for the experience and a well did job.

My husband and i was considering getting a var from Kunes, as we were looking not willing to give information so soon. This was suppose to be a soft pull if anything NOT a hard pull of credit. They guy took out information and I told him repeatadly NOT to run our credit . we let you know its ok to do. If we planned on getting the car. There was a car that we were interrested in but it was at another store, we were gonna go look at it and on our way to do so, but then i got a ding on my phone,letting us know there was a hard pull on my credit,, and before we even gotnto the other store,,our credit was ran! I was livid,, he ran my credit anyway! Terrible service!

Had to get my car in. They said it would take 2 to 3 hours to do but only took 1.5 to do. Awesome job. I do plan going here for my car. Plus friendly service and didnt push for anything that I didnt want.

I went in to check out of trade-in filled out the application, I didnt have a whole lot of time I ended up leaving... Now all of a sudden Im getting all kinds of spam calls they must have shared my information which is not cool...

Julian was wonderful and very helpful getting us in a new car!

Do not go there, they just want to sell you a car that you are not looking for. They dont listen to anything you want to see.

Great dealership! Best service and experience that a person could ask for.

The people who work here are awesome and made a bad situation into an excellent experience! I feel like I not only got a great new car but also made some very special new friends and I am happy with my overall experience!!!!

This is the kind of company that already knows it is so far inferior to all its competitors that it has to resort grifts to try and get customers in the door. Do the entire car industry a favor and take your business to places that dont try to intentionally exploit their customers for a quick buck.

Wonderful staff. LOVE my SUV. Would recommend Kunes to anyone!!

Everyone has to get their next car far from here! Christine was amazing go in and ask for her!! I just had a not so good experience at 2 other dealerships and this one turned me around and got me right! 10/10 will go again, highly recommend.

My experience was fantastic Thanks to Christine! Seriously cant say enough about her. She made the whole process simple and fast. Getting financing was a breeze. We were out the door in new car fast, much faster than previous experiences with other dealers.

Christine was amazing!! Very professional, the process was stress free, I have never been so at ease in a car dealership. Having Christine made all the difference, she was so wonderful! She really cares about you and your car!

Brian went above and beyond to make sure I had the exact vehicle that I really wanted and that was very much appreciated!

I bought my Nissan Altima and the worked with me on financing. I have since had 2 new tires and a windshield replaced at their expense. Absolutely awesome experience

Very good experience!!! We are out of town and they were very good to us, helpful.

My husband and I worked with David Yanke today and everything was great. David was personable and knowledgeable. He answered all of our questions and helped us pick out a vehicle that was right for us. The rest of the staff was very nice also. Yes, I would recommend going to Kunes Country Mitsubishi of Madison!

Ive never been here but never will. I got a flier in the mail telling me I won $10,000 Suspicious, I looked this up and found this is a common scam to get potential buyers in the door. I will never give business to a place that uses deceitful and scammy business practices like this

I am open minded to those that comment with a bad experience.Some didnt realize that the period of transition from MCS to MCM was a good amount of time and damaging to their staff.For those that had a vehicle fail or disappoint them in some wayMechanically or other wise,I assure you that no mechanical or electronically device can be guaranteed to function properly as it was attended to when assembled and installed.Being in the automotive industry for a little over 33 years Ive seen even New vehicles from all Makes and sizes break down under 500 miles.Bad experiences with the staff and being short handed with employees,No person or corporation is perfect.And we really cant hold a sales or marketing tactic for complaint.Black Friday is a good example for those that dont realize the profit margin is still above 60%.The items are put in circulation at a price range so all the retailers can adjust the sales price to the location, economy and purchasers buying behaviors.

The sales rep was very courteous and answered all questions while we waited for approval. He was extremely knowledgable of the vehicle we chose.

Went to just look at a car for my girlfriend. Christine helped us literally from the moment we walked in, with an amazing attitude, service and knowledge. We came just expecting to look around and get an idea and left the same day with a brand new 2020 with under 50 miles on it using a trade in. Even the person who shadowed her had a positive attitude, overall easy 10 stars if possible absolutely no complaints. Plan to go here for all of our future vehicles

We went here to sell our car and used Kelly Blue Book to get offers from dealerships. When they contacted us they said theyd pay a premium, they did not. Then they took over an hour to do the paperwork where 40-45 minutes of it was just us sitting there when they said that I just have one more paper to get we will be right back. Next, even though they knew why we were making an appointment no one was there to actually give us our money and they wanted us to come back in a couple days but we live over an hour away so we asked them to mail the check and wondered why they would make this sort of appointment when the people needed were not working. Im glad to have that car off my hands and im glad I atleast got the amount I did for it, but I will NEVER go there again for anything. Also I highly suggest anyone looking at this place reads the yelp reviews under Kunes Country Madison Mitsubishi Sales Specials as well they are very enlightening and I wish I did before we went there.

My salesperson Kyle was excellent and the finance manager Terri is dynamite!

Kunes Mitsubishi is awesome the selection of cars is out of world and the sales people are very professional and down to earth.

Did KBB offer and Derek contacted me telling me they really wanted my car. I was upfront about what I owed and they kept saying wed really like to have your car. so I went in and they wouldnt even give me what KBB said. Staff I meet was friendly. Salesperson never wore a mask either. it was a waste of time.

Lied to me to get me in the store. Not trustworthy

Steve was a great help to get us the car we wanted and went above beyond with customer service in several ways. We couldn’t be happier with our experience and our need C63s :)

It was a waste of time. They get you to come in and jump you through hoops and then tell you that they can’t help you.

Major lack of communication in the facility. After they washed up my vehicle for me & loan papers were signed, my boyfriend noticed a dent above the gas cap, that the detailer did not divulge. We told the manager (Mike) & I was promised it would be fixed to my satisfaction or theyd rip up all documents & start over. Upon driving it, we also noticed the hood bouncing. I was told theyd look into it, that theyve had 3 other complaints about that same thing. When I arrived to pick it up from the repair, it had swirl makes from the buffer all over it. I was not happy. I told Jasmine about it & Mike came outside to look at it. He said he hadnt noticed it when they brought it out, but he could see it now. He said I could bring it back again & theyd take care of it. They never even addressed the hood issue, until I picked it up from the buffing appt. They said the tightened it & couldnt replicate the noise. I told them there was no noise...just vibration. Mike went for a ride with me & confirmed the hood bouncing, but didnt specify how it would be taken care of if it was a manufacturing issue. I told them that I thought it was the design of the car & didnt think they could do anything about it, but I needed to know it wouldnt fly up on me. I bought the car on the 5th of June with 5 miles on it. I wasnt given any of my paperwork, until I asked for it on the 15th. I love the car...not happy with the service, again. It appears to still operate like Mad City. Kudos goes out to Jasmine for trying to calm the storm. She went out if her way to drop my car off to me in Sun Prairie after they fixed the buffing issue. She is amazing!

Maybe it was just the salesman that we got paired with when we walked up but we left within 15 mins. very boomer very overbearing had to continually ask him to keep his mask on his face

Very disappointing experience today. Went in to test-drive a 2019 Mitsubishi Eclipse Cross vehicle originally listed for $32,810 but was marked down to $19,915. When my husband and I went to test-drive the vehicle, we were told that this price was only achievable with rebates. This made sense to me as the advertisement included the following verbiage Price includes: $1000 - Loyalty Customer Rebate. Exp. 11/02/2020 $4000 - Customer Rebate . Exp. 11/02/2020. So mathematically, it would seem that the price listed online would need to have $1000 added to it as I did not currently own a Mitsubishi. I was also told about a $500 military rebate that was taken into account for that price. So, I figured that should add another $500 onto that price. At this point, I was thinking logically that the vehicle should be priced around $21, 415. When I was asked about this after test driving the vehicle, I was told that the special price listed online also assumed that a vehicle was being traded in, a rebate for if you knew someone at Mitsubishi, and an incentive that the dealership could choose to offer if they wanted to do so. Basically, he said if it was the last day of the month, they may choose to give a bigger discount. The car itself was not awful; however, there is no way I would give any business to this dealership. It also seems important to note the woman who greeted us, Tracy, was rude to us as well as some of the other people we observed her interacting with while waiting to test drive the above mentioned vehicle. As a positive note, after this terrible experience, I was able to do business with another dealership in the Madison area where they were honest and direct about their pricing and where they did not seem to be rushing people in and out of their business.

Great service, great staff. Very helpful, I had limited time off to purchase the vehicle and they got it done, no problem. Thanks!

I have been looking for a car for years now and could never find the one I wanted, until I ran into Tyler Kim and he found it in less than two weeks! He is a great salesman, has really good social skills and knows how to work with people and get exactly what they want. Top notch type of guy.

Fantastic Customer Service,Jasmine!Delivered with a Smile!

The Advisor let me know about my cabin filter but I only had a set amount of money. He did not want me to have to come back or wait so he made it work by giving me a discount. I greatly appreciated that since my vehicle was purchased there and is always serviced there.

BS fake winnings! Was told I won 10K only to find out I won a dollar store blue tooth! Dont fall for their fake advertising

Christine Thibodaux was my sales person and she was AMAZING! I actually felt like she cared about me, and she made sure I fully understood everything that was going on since I’m still pretty new to car buying. Thank you Christine! I will be coming to you next time for sure!!!

Pretty sad that Dane country has a mask mandate and staff and customers arent all wearing one.

Called inquiring about a vehicle they had just received. Worked with Tracy and Steve. Tracy was responsive and thorough answering questions I had. We reached a price that worked for our Family. Was able to have everything set up before I came down as it was a 2 hr trip. Ian helped me finish up the deal when I arrived. Janaye, who helped me sign the paperwork was professional and accurate. Everyone was a pleasure to work with. Will be coming back to purchase my next vehicle.

Brian was beyond awesome. Great, great salesman.

I love the people there the hold building is love and l love that ! Its Like a real family got your back 👪 !

Perfect Outstanding Service!!!! Mad City Mitsubishi was the best car dealership I have ever seen! I have been to other dealerships and they have nothing on this place. Tyler Kim helped me out with vehicles and was by far the best around. He is a great listener and knows exactly how to help with any and all questions and concerns.

Jasmine is the Best great Energy Makes You Feel okay about everything mad city Mitsubishi !!

The guy that helped my mom get a new vehicle was great to work with. Friendly, clean, easy to get to. Only downside was the desks so close together, I could hear other folks business...did not like that.

Exceptional service by Christine Tibedo. Super sales person. Great customer relations! A+

Great service...fast and friendly...thanks...Greeted very well by Jasmine

David was effective in getting us through the process in a timely manner. He was personable and professional.

I recommend Julian he’s a real chill cool dude and cares about his customers

Love the car... service was good day we were there to get the vehicle, but had a few problems with stuff like papers for loan and also getting correct answers when you ask. The other is they just dont really call back unless you hound them. Where told things day of getting vehicle but now not getting any answer about somethings and also found out that you dont have to have service done there as long as you keep records for the service being done, which is not what we were told... love the car tho so I guess can look past some of it..

Very excited to say that I’m in love with my Lexus F-Sport with red leather interior AWD and all the bells and whistles that “Christine” hooked me up with at Kunes Mitsubishi. She made the buying experience easy and worry-free. I took my time going forward with my decision and she gave me all the room I needed to let me decide. All said and done I’m so happy I got the Lexus. She will be my go to sales associate for my next one.

David is the man, and this dealership is amazing! They are faith and family focused. I dont have the best of credit but he still got me a vehicle when no other dealership would give a chance. Now I finally have a way to drive and get to see my son! I cant be more grateful! God is good!

Tony from the service area was very helpful. i had a 5pm appointment. someone happened to cancel and tony called me in for a earlier appointment. it might not seem a big deal to some,but it helped me a great deal...alot of companies would not have done that. THANKS TONY

I usually have a hard time finding a salesman that I am able to trust due to past experiences, but Tyler Kim has helped me through this process and made it seam effortless. 10/10 would recommend contacting him if you’re looking to get into a new vehicle.

5 days ago I took my friend here to look for a used car. I was appalled that NO ONE was wearing a mask. Not the staff and not the customers. I realize they have limited control over customers but they could post a “mask required for entry” sign.The manager, who had a legit reason for talking to us, told us that he had had COVID and developed antibodies, so he didn’t need to wear a mask 😷. WRONG! Post-illness antibodies last for varying lengths of time.On top of that, they have by called my friend 6 times in 5 days trying to get him to buy a car they showed him (one that was barely acceptable in my view).RUN THE OTHER WAY

Im telling everybody that this place is the best place that I ever get a car from the service was perfect the people were nice in there answered all my questions without any hesitation I would tell anybody to come here to get a car is a really nice place in Madison have a good day thank you

Noticed a few drops of oil around the engine compartment at filler cap, dipstick, hood latch, and below oil filter that I understand happen while servicing vehicle, however they were not wiped off. Free service being the first time so I cant complain. Overall, good service.

After promising on the phone that they wouldnt pull any bait and switch since we were driving over an hour, thats exactly what they did. Literally every single thing promised was a lie. Lesson learned.

I had nothing but a great experience working with Tyler. He is new to the dealership but definitely not new to the industry. He was extremely helpful and knowledgeable. I highly recommend working with him on your next purchase.

Girlfriend got a great new car. Good service to her. Thanks Michael

Dealerships should be put out of business. I cant believe the type of crooked practices they get away with.

Very accommodating. The staff is pleasant and professional. No complaints here!

I spoke with Ty Kim about different vehicle options, and even living in OH I would be willing to make the long drive just to purchase a car from him. Best person Ive ever dealt with in terms of buying a vehicle. Would give 10 Stars if possible

The service team is fantastic! They answered my questions and never pressured me into getting something suggested done. Thank you 😊

I purchased a car here in Dec 2018. The minute I left the parking lot I experienced major issues with the car. I have gone back repeatedly time and time again with several videos to prove what was going on and every time I’ve gone in to the service department, I have been told to “come back when it happens again.” I have come back, as mentioned, numerous times and explained everything over and over and still nothing has been done to help my situation. I paid WAY too much for my car, way over over other retail prices upon further research. I admit, I was very inexperienced in purchasing vehicles at the time. However, I will never purchase a car from here again.

David was great. Very accommodating. Worked with us to get a minivan that will fit my husbands lift and scooter. Janaye and Josh were great with the paperwork. We will be back in the future if needed.

I dont get a car wash or vacuum when I get service. I thought it was included especially spending over $1200.

1 day later noticed there was a long scratch on bottom of windshield. Dealership informed and was taken to service and viewed by both service and sales and still haven’t been contacted nor call returned concerning how this would be fixed. Very disappointed in getting run around about fixing a defect on my brand new vehicle

Excellent service on oil change and inspection.

Con artists. Do your research before going here.

Service man who helped me was extremely friendly and very helpful getting estimates for me. Never made me feel like an inconvenience even though he seemed very busy. Excellent customer service. Waiting area was completely disgusting. Trash on floor. Dark stains on carpets. Too small a room for customers to adequately social distance.