Aldo and Carlos had the best customer experience I have ever experienced! They go out of their way to help the customer and come to a conclusion, and their honesty is very much appreciated! Must visit!

Best T-Mobile on Sudley! Great attention to customers. Spanish speakers and they help me 100% every time I visit even for little things!

Fantastic customer service. Everyone is simply amazing and very knowledgeable 10/10 reccomended

Awesome store experience great group of sales reps. Got me a great deal and got all the accessories I needed for a very low price. Hablan espanol, me ayudaron mucho! Excelente servicio.

These guys Deserve more than 5 Star their customer service scales are truly professional specially the sales specialist Zashir she helps us with everything starting from the best deal until activations all the technical support. I will highly recommend this place to my family/ friends and everyone. truly professional Staff

My experience at this store was fantastic, the lady she was helping us I believe Zasha she is very knowledgeable all my questions were answered clear also take care of my bill issue .highly recommended .

Highly recommend this t-mobile store, the best in town. I came in for help and they were super knowledgeable and professionals. From sales reps and manager. I will send all my family and friends this store from now on. I don’t give 5 starts but this I will cause the people in this store deserve that. Great job and keep it up.

I went on a Saturday the 24th of October with myhusband and my 2 kids to get my new phone. My daughter was in the stroller and my son was standing with her. My husband and I were looking at different phones and the lady who was working and her name was Zashir did not even greet us when we came in and she told us to stay together in one place in a rude way. My daughter were standing near the door because I did not want them to touch the phones but she acted in a little mean manner. I left the store and didnt get to choose my phone because I was angry at how she acted. I might have to switch my phone company if I get treated like this by the employee.

I am sprint customer and went to another tmobile store they haven’t help me then me and my family decided to go manassas mall tmobile, my experience was amazing with mobile expert Zashir also she help me out to change our sim cards to get tmobile network service which is great .also she gave me her personal number as well if i need some help in future . I definitely recommend this tmobile to my friends and family .

VERRRRYYY GOOD!!!

Very good

My experience at this store was amazing. I had no wait time compared to the surrounding stores. They explained all the options I have with T-Mobile which is great. I love my new iPhone and watch. Will definitely recommend my family and friends.

I walked in to ask about some info and first question I was asked was:” You wanna buy an Apple Watch it would go good with your iPhone?”I almost laughed the worker didn’t even answer my question before he asked my to buy something.Stay away from this location

I came in to get a quote, Kevin attended me with professional courtesy and was very knowledge able. I came in for 3 lines from Verizon, he took care of me with fastness and really explaining my options. They offer everything unlimited on their plans. He informed me about the buy one get one free for IPhone X, so I took advantage of that great deal! He also informed me about how the Apple Watch 3 had $50 off it’s original price took one for my wife, all I paid was for activation and monthly he educated me it’ll be $25 monthly for the Watch. He also took care of me with the protection of my phones. He explained how today I would just pay taxes and for $12 monthly, I could get screen protectors,cases,wireless charger, and speaker. Overall my experience was great!

Great customer experience! Highly recommend thanks to the assistant manager Carlos

My son came here to buy an phone and it turned out to be a frustrating and disappointing experience. The store rep. “JOSHUA” lied to my son. The store in only fully functional WHEN THE MANAGER IS THERE, WHICH IS NEVER (ONLY IN THE MORNINGS APPARENTLY ). If you plan on doing anything, you better hope the store manager is there, or else your out of luck. Out of the 3 times, he was only there once, a rare event! If you plan on doing anything serious, save yourself some time and DONT come to this store.

Customer Service is Horrible!!!Two people that works here on Sunday night are horrible. The female was rude, lair, and NOT Helpful at all!!!The female customer service agent did not help to activate my account and she wanted me to get out of store although it was 5:40pm and they close at 6pm.She made me drive 15 miles to the store in Manassas mall and wait in the store for different reasons. I was told to come back tomorrow although it could have taken her 2mins to call and activate my number to the new phone.Sunday night customer service at this location is -1 (not even worth of rating).

Just went to T-mobile Inside Manassas Mall to pay my bill and the sales reps were so Courteous to me and took of care of all my needs and introduced me to layer3 tv and I love that I can have a cheaper service from having Comcast.... Definitely one of the best Tmobile stores I’ve been to. He explained everything and how to set it up. Great customer service and he also make sure that I was accomplished what I came in. I will definitely come back to upgrade or any needs and send my friends and family to this store.

I had paid 2 months in advance for my daughters phone and each month they turn the phone off so I went in today and spoke to the assistant manager Carlos and he went the extra mile to make sure they credit my account and my daughters phone with turned on immediately.

Great customer experience! highly reccomend

My second favorite T-Mobile store in Manassas they are very helpful

Excellent

Excelent customer services

Clueless staff. Unprofessional management.

I had paid 2 mouths in advance for my phone and each month they turned my phone off so I went in today and spoke to the Assistant Manager Carlos and he went the extra mile to make sure they credit my account and my phone was turned on immediately.

Location appears to be closed, or at minimum, closed for repairs.

Special thanks to the assistant manager Carlos

Unprofessional, horrible customer service.

They lied to me, they said Id have the third line for the same $ 100 I used to pay for 2, but the bill came of $ 140.And yet I bought them the iPhone 11.They lied to me, they said that I would have the third line for the same $ 100 that I previously paid for 2. But the bill came for $ 140.And I still bought the iPhone11 from them.