On the day I went I tried to get there early but it took me a little while to find it. It wasnt packed and super busy but they were short handed so I had to wait to get what I wanted to buy. Once I got help the employee was knowledgeable and patient with me. Over all it was an okay experience. I give it a 4 because of the long wait. Otherwise if your looking for electronics and or appliances they have a good selection and I would recommend it as a place to check out what they have.

I wanted to return a pair of Samsung Galaxy wireless earphones. The store is a bit far and I realized too late that I forgot the cable that came with it. But the woman at the front desk was very understanding and I had no issues with my return. Would definitely go back for future electronic needs

The staff is great especially Dean and Bradley. Usually they have all the items I am looking for.

Great service person in electronics TV s showed products explained and answered questions before going on lunch break,...

Great experience. Purchased 2 cell phones, easiest experience Ive ever had.

Learned today why best buy is losing.We were inside Mg bestbuy today thought we would pick up movie to watch on our new TV from earlier this year.Best buy refused to do their price match guarantee both Amazon and Walmart have better price on UHD Harry Potter 8 disk set. Price match Guarantee Bull S$@T.

Best Buy has always been great, but they certainly went above and beyond on helping us with our return. Great job, cool cats.

Dont waste your time. Customer service is terrible. Better off using Amazon as you will get better customer service and help. Will be no longer using Best Buy as they have went down hill.

This store has changed a lot in the last 10-15 years.. I used to love best buy and now its somewhere I go only when I need to . They used to have everything to do with different and new tech/electronics.. Car audio is a joke now, no wire kits, no RCA cables, its a 8 foot section of mostly radios.. You cant ask a question either because there is no car audio employees, they all just cover where there needed.. And there always quick to say we can order that for you, why would I order from here and pay 2x - 4x more than Amazon or eBay.. The reason I go to an actual store is to be able to see, hear and compare then be able to take it home same day...If youre trying to get a iPhone or any other apple product this would be the place... Tablets, Computers, headphones or a new phone is pretty much 85% of the store now..

Its good, for a best buy. Stock good. People helpful. Horrific parking lot entrance and exit.

Excellent selection for a modern brick-and-mortar store. Staff is very helpful. The only reason for a score reduction is that there are not enough people to help check out, especially if complex electronic transactions are needed.

Ever since Covid, Ive been doing a lot of curbside pickup at different businesses. Ive used this option at this Best Buy a few times now, and each time both the ordering and pick up process are seamless. I only have to wait a couple minutes for my items to be brought out after I check in that I am at the store. All staff has been courteous when dropping off items to me. I will definitely keep coming back here due to the excellent service I have received.

First, kudos to the Verizon representative who told me to go to Best buy for a phone that was out of stock at their store. And kudos also to the representative at Best buy who hes taking away took me to the phones features and help me set it up and initiate it. The help at Best buy is among the best. Knowledgeable and empathetic.

Brandon at the Best Buy in Maple Grove, MN provided topnotch service tonight when I purchased my new Motorola phone! Very efficient. Definitely knows his cell phones!!!

They did a great and wonderful job hooking up and installing our touchscreen radio. It sounds like a million bucks. Alan was friendly, professional and helpful to the utmost. The price was so much less than what other car audio installation services wouldve charged us. Very satisfied and happy. Thank You!!! 😃😎

I have to say that the place was really nice as the staff was really helpful. Theres tons of things in stock as Im definitely coming back whenever I need something that is technology related. Otherwise, organization is very messy and I recommend there to be better pinpoints on where everything exactly is because I practically had to search isle by isle (I dont mind walking lmao). Amazing store!

Bummer... the phone we wanted wasnt in stock. They dont have many in stock right now. Not necessarily their fault, theres a shortage of something right now according to staff.

I recently bought a microwave oven from Best Buy, and asked about recycling the old one. They wont let me drop it off in store because thats their policy and they want to charge $99 to come out and pick it up! 😠🤬🤬🤬 They should recycle it for free and allow you to drop it off at the store if you buy one through them.

The employees seemed too busy on their phones or chatting with co-workers to help customers. When I finally caught one walking out of the back room, I was thoroughly unimpressed with their skills to help me out. Might as well go to Amazon, etc. for your electronic needs.. I like to do my shopping and see/test my expensive purchases in person before buying, but Best Buy wont help you with that decision. Bought my new sound system on Amazon. The reviews there were severely more helpful than the employees here.

It was pretty okay, but I could get everything cheaper and delivered to my house for free. If I didnt hate robots so much I would rather pay more here

My favorite shop for electronics stuff. The technical support teams are nice.

These guys are very professional and they know what theyre doing best buy will all ways get my business

Worst customer service I’ve ever experienced. I highly recommend taking your business elsewhere!

Nice to be able to physically interact with devices before buying. Best Buy doesnt carry all the brands we wanted to compare though.

I spent a good part of my day at my cellphone company and was still stuck with no phone.I went to this best buy and they helped me get my phone up and running in about 10 minutes. They have no idea how happy I was. The two that helped me were amazing. Thank you very much guys!

Matt in the entertainment (TV) department was great! Super knowledgeable, super helpful & friendly. Would recommend asking for him if you need help picking something out!

Were able to look around and find the fridge we wanted without being hassled by sales people. When we needed sales people the came over right away and the process was quick without being pressured to buy extra warranty. Setup for delivery date was within a week of purchase which was great. In and out quickly

Great technicians at the geek squad here, Helped me understand more about my phone and even replaced my battery in under an hour! Would definitely recommend.

When I went to pickup my order the staff was extremely friendly. Talked to them for about 5 minutes and got a couple recommendations for items. Will definitely be shopping here again. 10/10 staff.

I found my product easily, and the staff were very friendly and fast!

I have been shopping for a new computer and have struggled to figure out what computer is a good value to buy right now with quality components being out of stock or over priced. I stopped in the store today to pick up a cell phone accessory and decided to look at the computer section to see what was available. I had nice gentlemen ask me if I had any questions and when I asked technical question he brought Zack over to help me out right away. I was amazed by the depth of knowledge that Zack had about any questions I had for the right computer to buy. He explained everything so perfectly that I now know exactly what setup will best fit my needs. This took place in a 10 minute conversation. I have been researching for quite some time now and could not figure out on my own. Best customer service I have ever had shopping for a technology product period.

The store is a good size store with many electronic devices to look into, test and buy. The service is great and crew is friendly to help out and answer any questions you have!

Wouldnt help me fix my phone despite paying for the protection plan, because I didnt have an appointment. Even though nobody else was waiting!

Great experience. Sales staff showed us all our options answered all questions and looked for the best deals.

Surprisingly no one asked if we needed help. We didn’t, but usually you’re asked. Still a decent experience. Store is clean and open feeling.

Very decent, staff is phonemonal. Stock is plenty and has a good range of variety. However, better organization between the isles would be really helpful.

Most employees are knowledgeable and they normally have representatives from brands there to give you more insight about their products.

Worst customer experience. I had ordered a TV, I realized I ordered the wrong product and tried to cancel but it didn’t let me. When the Geek Squad guys came to deliver, I asked them to return it and they didn’t take it back, asked me to go to a store. When I went to the store in the evening to return it, I was told the order isn’t considered delivered coz their guys were slow in entering the information. It was a 75-inch TV that they even said they can’t store and that I’ve to take back and bring it again. It’s full on harassment. I would give the story me and their stupid staff 0 stars if I could.

I understand they are probably short staffed but I had to hunt down someone to help me and they werent even able to actually help, I just got a, I think were sold out definitely less than impressed.

Customer service is always top notch, selection is always good, and prices are comparable to both eBay and Amazon. I always enjoy shopping here.

We had an in home consultation with Geek Squad to mount our TVs and install a new TV and sound system. Was told we’d receive a quote the next day. After three weeks, I’ve tried multiple times to get ahold of the Geek Squad agent, Don, for our quote and have not gotten my calls or messages returned. I tried scheduling another in home consultation and they did not show up or call.

I bought a television and was there at 10 a.m. for a curbside pickup. After I checked it with my phone, an employee came out within 5 minutes and helped me put it in my car; fast and helpful service. I was there and out of there in less than ten minutes.

Knowledgeable staff. Very nice environment. No pushy sales people. Highly recommend.

I waited in line for my first ever Black Friday opening. I expected mass chaos. Instead it was well planned from colour coded lines. To having a zillion helpful staff on hand. To very creative ways to avoid any fighting or issues. A plus plus!

This place was very busy but very friendly staff. It was really easy to find what i needed. In and out kinda trip!!

We purchased a washer from Best Buy and had them deliver and install it. I was told the people coming into our home would be wearing masks. The men who showed up were not. I was told they would mark off a work area to maintain a six foot distance. They did not. Then, the wash kept coming out steaming when we used the cold cycle. Every clothing item was shrinking. We discovered that the guys hooked up the hot and cold water backwards! Very unprofessional!

Owen was a huge help. I came in to buy a computer and he helped me find exactly what I needed, I really appreciate the hard work and patience with all my questions.

Great experience with kitchen appliance questions! Pretty good selection too! Ask for MC, hes GREAT!

Had exactly what I wanted, and everything was so much easier than it was awhile ago.

As always excellent customer service experienced at the Maple Grove Best Buy store. Thanks again!!

Lots of products and extremely friendly staff!

Wonderful clerk. Helped us save money

Nick & griselle was great and really helpful

Jeff Aspen was very knowledgeable about Ranges. Excellent Customer Service!

Did not have many underwater cameras which was disappointing. Spent more than wanted on go pro. Gentle man at door with beard very helpful and funny.

Not in love with my experience at this store. I have been loyal to Best Buy for years but the customer service at this store is enough to make me want to go anywhere else. I purchased the added protection on my new phone. 7 months later it stopped charging. The Geek Squad Supervisor wanted to charge me $180 and send my phone in to be repaired. Best Buy was the only place I bought my cellphones. I will not buy another from them.

I was disappointed that no one asked to help me. I was also disappointed that they had the Microsoft Keyboards in 2 locations and I had to ask where they were. Then they didnt have very many options 1 wired and 1 wireless thats it. I left empty handed and unhappy.

I knew what I was going in for (Smart Watch), and was pretty certain I knew which one, but the mobile device associate added to my confidence level in support of my purchase thanks to personal experience and knowledge.

Very helpful with information on a home security system

Great, fast service in the cell phone department. Upgraded 2 phones and was in/out in 30 minutes.

I was looking for a digital TV antenna.They had several levels of antenna (price and strength). Got one and it worked fine for what I needed.

Layout is focused heavily on phones and computers. This isnt necessary a bad thing except that I got frustrated after walking around the store for 15 minutes and couldnt find a flash drive. I eventually found a handful in the front right corner.

Always have a pretty good experience here

Great curb side service. Had my item in stock and my order was ready in record time.

Our old TV finally died after 12 years. My hubby and I are computer geeks but we hadnt read up on TV technology in a while. So we went to the Maple Grove Best Buy just to get a feel for what was available. And there we met Jeremiah, an incredibly personable, very articulate young man who was beyond knowledgeable about the products he had available, all of the technical lingo, what options were more advantageous than others, etc. Ive been a computer consultant for 20+ years, and I think that young man knows his product better than I do in some respects. I was blown away. We then went to another store chain - just for comparison, and the salesperson was nice, told us his personal experience with TVs, tried to be helpful. But I tell you what, I wish I had a Jeremiah available for every big purchase decision I make. We werent easy on him - he got asked a lot of technical, nit-picky questions and he handled every one of them with aplomb. He made the experience both educational and highly entertaining. It was definitely one of the best customer service experiences we have ever had! (And yes, we went back to Best buy, found Jeremiah and bought the TV from him. =)

$20 per. Glory greens out the can but other wise good

Pretty good online pick up experience

Easy online order that was ready for pickup within an hour.

Got what I needed, easy to find.

Best place to shop, customer service is world class, Best buy! Keep it up!!

Nice clean and great customer service

I had a somewhat complex issue to return an openbox phone that had issues with the battery and charging as well as order a new one that also needed to be unlocked to be used on my service provider. Long story short the guy at the counter struggled to make the return as it was an online purchase and then also the customer service rep I talked to at best buy didnt give me the correct information as it pertains to getting a phone unlocked. Customer service could be improved at the store.

The customer service was great! I felt absolutely no discrimination i was pretty much hand held through the store just by being pacific of wat exactly it is that I wanted!? I want crispy clear sounds bar where as i can even hear the birds in the movies i watch lbvs?🗣 A Samsung 🤐

Very helpful and quick.

The car audio installation was superb and timely. Sounds awesome

Best consumer electronics store in North America!

Got a great deal on a fridge, the sales are always worth wild.

Alexander was courteous, very helpful, and a total asset to the Geeksquad team! Will be back!

I ordered online and chose curbside pickup, which was easy and very efficient. I waited less than five minutes for my item to be delivered to my car. Great COVID-friendly experience!

No better place for electronics. Be aware of great deals sometimes via scratch & dent items, (appliances), on sale at St. Cloud store. *Website is terrific!

They were very slow to wait on me I thought that they could have been more courteous otherwise it was okay.

I placed an order for pick up. Have not heard any updates. I was charged, but online it says order not found. You call and deal with the absolutely ridiculous automated phone garbage. Then you finally get past that and no one answer the damn phone. Corporate.. and no one answers. Done with this store all together.

I went to the Best Buy in Maple Grove min and had a really great experience. Keith was the clerk that helped with my iPhone and other purchases. He was patient and courteous and very knowledgeable

Buyer beware! Do not purchase electronics from this outfit. I mistakenly purchased the wrong camera lens (I wanted the water residence model). I went to exchange it and was told I’d be getting hot with a 15% restocking fee! What a joke! But from Amazon m, B & H, or Adorama. Stay away from this dying store.

This Best buy in particular was amazing we came in looking for the GoPro 9 they had an open box one but you know what they did they price match the one that was on the GoPro website and that was amazing Best buy you have stepped up your customer service you have shown that you are one of the last brick and mortar stores that knows how to give customer service specially through electronics and we appreciate that as the public. I also have a positive News review channel news headline channel positive vibe my name is ChicoChadd Google me one word two Ds

The calls I placed to ask a question were automated and never responded to.

Nice and clean store. Professional and ready to help staff. Good place to check out your product

I bought an apartment size washer. its top loading with an electronic panel on top. it is very intuitive to use and best of all since its top loading it is not a junk collection spot!!!

Excellent service! Helped us out in a pinch and were able to ship a Christmas gift two days before Christmas to our house on Christmas Eve.

Our refrigerator died and we have to replace it immediately. Thanks to Best Buy being open (by appointment!) We were able to go in and look at the models instead of just online. We ended up spend $100 more than the one we looked at online. Money well spent. They have free delivery and only $25 to take away the old one. Only 4 days to deliver too. Excellent service from Zach in the Maple Grove location.

Looked at tablets and movies. Movie selection not what it used to be. Like to see and buy in store rather than online.

I used to like Best Buy. Used to go there a lot, not do much anymore. Seems like they are trying to cater to only wealthy people. Cant find much mid-range items, only high-end items. I dont want cheap, but I dont want to be spending 200+ on a pair of headphones.

This company will likely refuse to release product paid for claiming a fraud check even if your bank confirms the charge has posted without issue. They will also refuse to cancel an order and run a debit transaction in lieu of a credit transaction. Whatever fraud system then have in place is seemingly intentionally designed to waste the time of not only their customers but also their own employees. My bank has recommended that I dispute the charge, and as of right now this seems to be the only option available to me.Edit to add a pro tip: if you are tired of getting disconnected from their automated phone tree I recommend following any options that will connect you to Geek Squad. They were able to actually connect my call to a support agent. Whether that support agent will actually be able to help you with your issue is an entirely separate issue. But at least I didnt get kicked out of their automated system for a fourth time.

Came here on black friday to buy a 4k tv for 129.99 but by the time i got here they were sold out. Place was busy as heck but well organized and people got in and out fast. Been going to this best buy for 15+ years. Its kind of a staple to maple grove now. Its changed a lot over the years but still the same good old best buy.

This is a well stocked liquor store, huge wine selection, as a matter of fact they have an entire room devoted to the wine.many craft beers, cold & shelf kept,also, lots of wine coolers too.& hard liquor as well. Staff is always pleasant & willing to help

Tried to make my current Best Buy credit card payment in store. Multiple personnel and 3 registers later they still could not locate my account. Then AFTER running my drivers license 3 times and scanning my actual credit card 4 times, still nothing. Called the number on the back of my card and did payment over the phone without issue. Paying off this card then Im washing my hands of this company.

The nice girl at the front of the doors was extremely helpful. But there are so many workers and the lines to purchase things are so long. I asked someone in appliances for assistant and they lied and told me they were busy with other customers after he asked could he help me.

Over priced, bad service! Sometimes you pay to learn! I purchased a Lenovo IdeaPad that lasted less than 2 months. I got no help from Best Buy. To Lenovos credit, they did repair it upon shipping to them.

Only reason for 3 stars is because I walked in the store with my wife and browsed for more than 40mins. Not a single staff members attempted to ask us if we needed help but were very attentive to other shoppers instead. When I asked for help, I was immediately brushed off and told that theyd get another staff member who had more knowledge. That never happened.

Clean. easy to find staff member. sometimes too eager to help.