I was assisted quickly after seeking someone who was knowledgeable about the product I was interested in. The lady even scanned the tag to see if what I wanted was available at another local store, sadly it wasnt. However, she said it was available to order but I declined at this time. The store was clean, nice staff, following Covid safety measures, and not too busy. I would go back again if I needed something else.

Over at Maplewood, MN Best Buy... Man came in just to buy a washer right? Stacey the man saved us money and not only money refunded our fridge we bought the week prior then gave us the discount that we shouldve gotten THEN EXPLAINED Best Buy Beta! If you got a credit card with them. That is a must.The boss Traci is the mastermind! Need a hook up? Ask for them. Im telling you, they know their stuff and set YOU up RIGHT!Oh yeah the washer is awesome plus the fridge.Love it and love the team!

Went to recycle a microwave and they wouldnt take it even though on their website it said they would. On top of that they had another microwave already in the recycle pile. Call ahead of time before wasting your time driving there.

Had my radio installed here and it went pretty fast. Glad I chose this place to buy my electronics and get it installed. Price wasnt so bad overall and the customer service was great!! Thanks gang!! Much appreciated

Nice and clean and organized..not busy and crowded

Staff was super busy, but while I waited staff walked by assuring me that I was next in line.

Came in because I spilled water on my laptop. The crew at Maplewood Best Buy were polite, very helpful, and made sure I knew everything that was going on and was okay with it. They got my laptop shipped in and out sooner than estimated dates and their manager Robert Caldwell II was extremely kind when I picked it up. My laptop hasnt had a single issue since!!

Very nice and knowledgeable staff! Helped me buy my tv, zero pressure into buying any warranty packages and even helped me find something online needed for the tv that they were out of stock.

Purchased a new sound bar...good value and quick hook up.

Great help from the staff picking out my new projector.

Stacey at the Maplewood store is AWESOME! He got me all set with my Galaxy Notebook Pro. Absolutely appreciated the customer service and quality advise he provided. Also, Adrian is super helpful and knowledgeable as well. Thanks guys!!

Techs were helpful to get my computer working again.

Online and phone service reps sent me to 4 different Best Buy locations for camera batteries and charger, NONE of them had it. I spent 3 hours driving a diesel pick-up and spent about $50 in fuel to NOT get the product. Speaking to someone IN STORE would have remedied this.This is why Amazon is killing your business.

So happy Logitech webcams are in stocks! What a difference it makes. My laptop camera just wasnt cutting it. Fast service.

Just echoing what other have already said. The employees are great and work hard to get a solution that works for you but the managers are this store are really awful. I worked with Amanda one time and she came off extremely rude and with a “I don’t wanna be here” attitude. I feel bad for these kids working with such bad examples.

By far one of the most disappointing excruciatingly frustrating and embarrassing places I have ever been to in my entire life. Never have I been so insulted by a manager in front of my daughters none the less. I went into this Best Buy to purchase headphones for my daughters and my son. If you have ever been shopping with your children then you know it can be quite frustrating, one of the things I prefer to do when Im purchasing items is thing items is not waste a whole lot of time browsing and purchase what I need to as swiftly as possible as things may get quite shifty depending on the places that I am visiting. This establishment proved me 100% right in not trusting individuals to mind their business. In the retail industry it is reasonable to suspect that someone maybe shop lifting, how however in the process of being a manager one thing that I feel you should do is your due diligence if youre going to accuse someone of stealing. This was not done, I was accused of theft, I was embarrassed in front of my daughters and it was one of the worst experiences I could have had in the process of visiting an electronic store to purchase over $700 in material. I will never visit this store again this was the worst store I have ever visited in my entire life and I want others to know if you are going to visit with your children dont.

Staff was amazing, far exceeded my expectations. Extremely helpful and got me on my way in a hurry.

Helpful staff! I had my technical questions answered quickly.

The man at the door greeted me and sent me in the right direction, I walked the aisle for maybe a minute until someone asked if I needed help finding something. The one I had in my hand was not exactly what I wanted but he showed me the one I did actually need, found the better HDMI cable for me, and I purchased it and left. Great experience altogether.

Best Buy is stressful. Doesnt have what Im looking dor half the time I go, if they do its marked up so High I usually cannot justify the purchase and walk out empty handed.Sales people make it real annoying and awkward.One star. Step ya game up Best Buy.I Do Not Recommend 👎

Geek Squad did great work restoring my phone. Lots of neat dash cameras.

They need more brand variety. They are almost always out of stock for popular items. The Roseville store is much better.

Great place, friendly staff. Could have a bigger PC accessories section, but they make up for it in their networking and connected home section.

Service was unfortunately what we probably are just getting use to. I asked if they still sold batteries for a 35mm camera and the response I got was If we do, they would be back just in front of appliances. Id say Best Buy should figure out how I can just ask Google where things are in their store and they can just let that guy go work somewhere else, preferably not in customer service.

Purchased the phone I wanted but the service was slow. At one point three associates were helping one customer when myself and others needed assistance. Also, the recommended phone case was not for my phone but the slightly older model so that needed to be returned.

It was quick and easy for my dad to find the laptop he needed. The sales person was really helpful and she made sure he got the best deal.

Courteous staff, ready to assist, they also will take your used electronics off your hands for free! Always been satisfied with their service.

They took out my HDD free, but just so you know if your computer doesnt work and you take the drive out, they assume you will give it to them for parts. Make sure to ask for it back if you dont want that. Also, they will recycle it free.

Good store to get just about any electronic items, phones, along with helpful employees when you come in the door!

Shouldn’t be so hard to call the store and just talk to a human being. Instead they will call me back in 10 minutes. This after pushing buttons on my phone for 3 minutes.What has happened to customer service?!

Televisions ( ask for Kyle or Zac). Phone repair and all others, - Geek squad.You may want to become a BETA Best Buyer...lots of savings, overall.

We had a wonderful experience at Best Buy this afternoon. We went in to purchase a laptop for our daughter. Her old one finally kicked the can and is now in laptop heaven.Our sales associate Seth was phenomenal. His knowledge and the way he explained all the features of the many many different types of laptops was more helpful than imaginable. We were not looking forward to this for that very same reason, to many choices.However, we walked away with the perfect laptop for our daughter and felt very good about the purchase. The only way that could have happened was Seth. Top shelf sales associate.The check out was equally as nice. The sales associate at the check out explained the options available to us with great knowledge, explaned our options, was very friendly and the courteous.A1 day at Best Buy!!!Thank you Seth...

I had no problems with it. And the dude who help me was nice.

Service was quick and they were very kind with helping me despite me going in 25 minutes before closing

Very informative about any product you want to buy there

A best buy in Florida is the same as a best buy in Minnesota always a good experience. Pleasant employees willing to help is good, and a clean and organized store makes it good as well.

Employees are well mannered. Genuine interest in your satisfaction. Prices are too high for the product.

Very knowledgeable salesman helped me pick a laptop for college and helped me every step of the way with every question I had.

Refrigerator install service calls me and asks me if Im going to be home in 30 mins I say yes. I empty old fridge out and wait, wait, wait. I call them back no answer, no answer, I text them no reply- 5-hours later on Memorial Day weekend I finally get through to customer service and they say all they can do is reschedule me for a week later. I have ring door bell not to mention being in my house the entire time wasnt enough to get the service I paid for. The saleswoman who sold me the fridge was asking weird questions when I bought it so I asked if they has a lot of problems with delivery and should I expect problems- no, no its usually the customers- Should of been my warning sign. I will know next time. BEWARE!!

They had the Jlab audio Rewind Wireless Retro headphones so I had to impulse buy it. I know they dont deliver high-end sound, but for $19.99, they sound just fine. Their charging port placement is a little funky, but it was cheap, ya know 🙂.

Very good place! I went to check for any amiibos for super smash and their was! Thank goodness I got one🙃😁 thank you bestbuy!👍👍👍, you better get one before it will discount in stores, or you will be to late and have to buy a amiibo on-line store.

I got this home stereo 10 years ago from Best Buy, and it still works great. This is one of those situations where you wish you didnt spend the extra money on the warranty package, because I didnt need it, Lol ...Im thinking its going to get retired to the garage and Im going to have to upgrade the home stereo system.Does Best buy still have a home stereo / theater specialist with a snobby sound room to test out all there ridiculously awesome speakers and amps.I was thinking about something more compact and pushes the bass harder, and with library of music applications.Im getting tired of plugging my phone into my home stereo to the play all the digital versions of the same old stuff, lol ...

Recently bought a new TV and sound bar here and had a great experience! Employees were helpful when needed, but I didnt feel like anyone was hovering. David was the employee who helped us out. I appreciated how well he answered our questions, and when he wasnt 100% sure of an answer, he looked it up quickly instead of just guessing. I also appreciated that he helped us load the tv into our tiny hatch back! (Yikes)

Ive had good experiences here... But you do often get employees who are confident that they know stuff that they dont really know. So always double check their opinions. Otherwise I never had a problem here!

All the sales workers are usually Knowledgeable. I could be in here for hours !!!! Love the latest stuff! Wish I could keep up😳

I was harassed at this job for a month and never payed for my work for two weeks, I’m only 18 I don’t know how to sue a company for not helping there employees but I would if I knew

👍we always buy most of our electronics here for the insurance part of it, its easy to return items, great quality and good service from the guys working here.

Found what I wanted fast! And check out was fast!

Great Service and Great Prices!!

Came here for a Macbook Pro M1 and had a Great experience there, with the help from Stacey! Great guy and great customer service from him! Will definitely be going back there again.

When the salesman showed up he was very helpful and answered all my questions so I could make a clear choice. Thanks

Jaeley was very helpful with explaining the differences in laptop models to help with choosing the right product for my needs. She also offered to be available should I require any further assistance. Excellent customer service! Thank you

An associate was available for questions that I had which was nice.

The store provides great custmer service, but needed to contact someone/anyone at the store after my purchase due to missing part. Best Buy Corp call service would NOT connect me over the phone to the store. Couldnt believe it! I will look to purchase electronics elsewhere in the future. I feel bad for their store employees.

So I took advantage of a promotion that they told me I would have 2 years of interest free payments. What they didn’t tell me is that if I didn’t pay it off in full before that expired that they were going to back charge me 2 years of interest which equates to $2,500. Do not let these scam artists bend you over backwards, I’m am going to get back at these scammers and the sales person who lied to me.

Love best buy but their selection has slimmed down when it comes to video games and accessories.

It was great, the Samsung man Kevin was a great help and very kind.

The workers were really good to us & helped as much as necessary.

Outstanding service from geek squad. Was really impressed with how they treated me.

Did curbside pickup. So easy. Really fast. Low hassle.

Not like the old days....you cant be left alone for 2 min, his forbid anyone just browse.....I did find a 9 ft PS5 controller cable for 6 bucks. Open box. 😐👍

Very good customer service. They keep the same people around, whom get to know you! There is always someone willing to assist you and get you the best deals.

Had Geek Squad do some maintenance on my h470 mobile printer...Great job guys...5 stars. Friendly, fast service...

Agent Caldwell of C.I. A...mean Best Buy Geek Squad rocks!!! On it. 2 computers hackery fixed with 1 day turnaround time.

Very helpful and friendly employees.

My mom and I went to Best Buy today and the employees are so helpful. They ask people “do you need help” unlike other stores. We bought a security camera and (WILL) was patient with us and my mom had a lot of questions and he answered everyone one them without getting frustrated. Thank you Will!

Did curbside pickup...but not in the right place! An employee came out of the store and very nicely explained where the real pickup location was and then delivered the item to my car. She also explained the protection plan to me. Great customer service!

Fast checkout, great service, knowledgeable staff!

Efficient line for the return counter. The guy was friendly and fast. I love the curbside pickup. They are really fast and you cant beat the fact that theyre open past store hours.

You know you guys miss Zach. Werner rules!

Stopped there earlier to fix my phone and for a neighbors son to pick up an item

They are much more competitive now.

Had to get a new refrigerator! Went to several other places first but ended up going with one from best buy. The best price the best model for our money! Very helpful and knowledge staff

Staff were very helpful. Bought a DVD player which I hooked up to my laptop to watch movies. Watched The Good, The Bad, and the Ugly last night. Worked beautifully.Also purchased a Bluetooth transmitter for my TV.Thanks. Steve Lantz

Stopped in to buy a sub to replace my 15 year old Onkyo. Zac, Dave, and.... (I forgot the third name) were beyond helpful and suggested an option they felt may be superior at a similar price point. I went with my original choice of the PB--1000 due to some minor issues with the demo that were more than likely not actually going to be an issue, but a red flag is a red flag. Third super helpful fella that worked in the audio dept. 4/24 around 2pm gave me some recommendations that I will come back for soon. Thanks guys. I appreciate your tiiime.

Went in looking for cell signal amplifier, they didnt have any in store. Looking for wireless backup cam, limited selection.

Great staffs/ good service

I got very good HELP from the workers

Friendly staff and they actually went and found the last item available that I was looking for.

This trip is pretty efficient. I was able to find what I was looking for; a refrigerator.

The prices are going to be higher than most but good stuff

Great service, able to help me quickly and promptly on an item that was unavailable at a different location but available here without any issues.

Online order + contactless curbside pickup = wonderful. The SMS notifications were slick, letting me know when to leave home. At pickup, you pull into a numbered spot and describe your vehicle. Then, you get an alert they’re on the way to drop off. Show your 4-digit receipt code and you’re set! Very painless.

Reason for going: found a great graphs laptop deal here, took advance of the 12mth free interest finance, and the 3yr warranty is worth it because of how tough my wife is on laptops.

I brought a laptop for repair the first wee of December 2020, I was told about two weeks, four weeks passed and I hadn’t heard from Best Buy. I went in to the store and was told that they were waiting for an authorization from me to repair it. I told them fix it. Three weeks pass and I get an email from Apple asking me to take a survey about the service on the repair.I still haven’t seen the laptop! I’ve tried to call Best Buy in maplewood, Minnesota several times. I always go through the menu and am told please hold for an associate. No one ever answered my call. If I was in town I would go there and maybe then the management could tell me where my laptop is!

They could do better if they hire more attendees

Best Buy is the last of its kind. I try to buy all my electronics from there and never had a bad experience.

Review update From 5 stars in previous review it went down to 1 star... The current manager Amanda has no people skills what so ever.

I had an Awesome shopping experience at the maplmaplewood Best Buy Location. The people in the audio and video department were absolute Rockstars 🤗. Their great customer service made my shopping experience less intimidating and I learned a great deal about the items I came to shop for. I will be returning to Best Buy real soon for another electronic purchase

Cost to much money cant afford anything

Very helpful! Love my 80 inch tv

Really good place to get something you need at last minute sometimes but its a great help

I was in the market for laptop. I was sad to find in my price range of $500-600, There was not many options to choose from. Then found a laptop that i would rather enjoy. When asking the employee if he could not find it. He said theres only a open box. I tell him I can take the open box. He gos and comes back empty handed he tells me the open box never existed. Then I asked him to buy the display he told me no even though they were not carrying the laptop no more. He said its a stock issue not a discontinued item. I asked when he would be seeing more and he was not sure . I over all was not happy with bestbuy. Last year I bought some headphones for gaming and they turned out to have issues. They still have not been fixed or replaced even when brought back in there covid 90 day back garentee.

Nice and every staff followed COVID-19 rules

The gentleman that helped us was very informative, super helpful and got us great deals on what we came in for. Highly recommend

Staff is always so kind, energetic and helpful.

Team members went above and beyond normal customer service and support for me today.I was stranded with a PC issue and they took EXCELLENT care of me. Tony, Cassandra and staff should be commended and compensated for getting me going!!!Im a Best Buy customer for life!!!

They helped me find what I needed.

I went searching for a really nice wireless gaming headset. There were 4 brands I saw to choose from, in different price ranges for different features. The displays were clearly marked and did not need assistance in making my selection. Steelseries ARCTIS 1 wireless

Great customer service they were very informative