Martin was incredible! He made my car buying experience so simple. He deserves a raise the way he handled my situation with patience and a warm smile. I highly recommend CarMax for those looking to avoid the traditional hassle associated with buying a car. The virtual and in store team was friendly, efficient, and so thoughtful. I was preapproved online and they wasted no time getting me in a newer vehicle the very next day. Awesome experience, for sure. I’ve recommended Martin to all friends and family. He made it worth it! We will be getting a second vehicle through CarMax in the future. Thank you guys!

Thanks so much Natalie for helping us get the perfect car. Loan was quick and easy. The whole process was fast and easy with great smiling faces. Great Job

This is the CarMax that I got my newest used car that so very happy with!

Quick and professional assistance. Nice facility, clean and comfortable. Fair value without a hassle to get to a deal

Martin in your Maplewood, MN location was a pleasure to work with across the whole process! He was professional and knowledgeable. Highly recommend selling your car to Carmax. Due to the current, crazy market for used vehicles, we received an offer that was more than we paid for the vehicle 2 years ago!

If I could give the Maplewood location less than one star, I would. It was a HORRIBLE experience. Took 4 hours to be seen and I had an appointment! Saw everyone else around me get helped. Their excuse was we are short staffed and gave 3 people lunch breaks at the same time. Once I finally did receive help, the sales person called Toyota (after an hour wait on the phone with them) and failed to get the information he needed to process the transaction. The manager kept brushing him off when he had been asking him for help. They tried to cover that piece up when I asked why it was taking so long. By the time the salesperson called for the second time, Toyota was closed for the day - and asked me if I could come back. I said no as I had already been there 4+ hours and demanded to speak to a manager who listened to my feedback but also cut me off at times and blamed their systems for me not being seen for so long, which was a complete excuse when everyone else around me had been seen. He also said the person helping me was newer and would give that feedback to the employee but that seems like a major training miss to me. I honestly don’t know how this place makes it through a day. Was so beyond disappointed with my experience here.

Purchasing at CarMax was painless. We got a good deal on a great vehicle. Everyone at CarMax that we dealt with were competent and professional. I will always purchase any future vehicles from CarMax

While the process took longer than I expected, the offer was much better than other dealers which more than made up for the extra time it took.

Tashara was really great got me in and got me out. I also worked with Tim and Tony and they helped me out a great deal. My car came 1 week and some late and they accommodated me. Very nice people.

I was there to sell my car, it was quick easy and fast! Erik took the time to look deeper into our situation to make sure we benefited the most!

I purchased a 2020 Honda Accord LX from carmax. I worked with Patrick and he was a fun salesman to work. You dont here of that to much, I told him I wanted to change cars due to the original one I went in for not meeting my wants. He happily made the change, if you need a car go find Patrick. It was nice he took the time to explain almost every piece of paper.Will 10/10 recommend buying from Maplewood Carmax.

Great offer for my car, the associate we worked with was polite and knowledgeable. The whole experience was pleasant and quick.

Fast service I recommend getting pre-approved before you go, it will save you time.

Paid the amount of our estimate. Everyone was friendly and helpful. Couldn’t have asked for a better experience.

I went to CarMax not knowing what to expect. We worked with a wonderful man, John Schauer, who was top notch. I am disabled and was experiencing a lot of pain and he went the extra mile to get us off and on our way home. After we got home we decided the car was not going to meet our needs. We called John and told him we needed a different vehicle he went to work to find us a better fit. After we found the car CarMax brought it in for us and we exchanged our car. John was so nice and had our paperwork ready to complete and get us on our way. I would recommend CarMax to anyone.

They went through the options for vehicles that CarMax sold, and though they couldnt find the exact right car, they still bought my car at more than I thought I would get for it. I had a check in hand in a surprisingly short amount of time and was able to find the perfect car with a nice down payment thanks to CarMax.

Hours of waiting just to sell my car to them, early for all appointments while employees were sitting around doing nothing, got lied to, then wasted hours of my day from their lies and miss-communication. It resulted in me having to drive back and fourth accumulating about 8 hours alone of driving from their lack of brain cells. Should’ve taken 2 hours MAX.

The purchasing experience was great, but once the papers were signed and money exchanged we cant get an email returned. It has not been pleasant. There is always an excuse from the sales rep. It is sad.

I sold my car to Carmax after getting their online offer. They gave me exactly what the offer was. No haggling. Great service. A bunch of smiles walking around the dealership!

The appraised value presented for my car was $6,000 less than local dealers. Careful with low ball corporate appraisals and add-on costs.

Stoped at maplewood carmax my expirience was amazing took care of me from the minute I walked in, easy, great customer care . thank you to all the staff.

Went there for an estimate to buy my truck. They took 15 minutes before seeing me, even with an appointment and didnt provide my offer that day. Promised an email offer that never came. After calling in the third day, offer wasnt worth the time spent visiting.

I’ve came to CarMax many times and today was the best experience I’ve had. I worked with Tashara today and she was super patient and helpful and helped me find a car that fit ME. She is a super great worker and I will definitely request to work with her in the future.

We brought our car in for an appraisal out of curiosity because we wanted a bigger car. We had no expectations of being approved and just wanted information. The process went so fast and smooth that before we knew it, we were driving a new car off the lot! We found the perfect vehicle and Nate was like a long lost friend of ours! He was so nice and patient with us! The whole experience was amazing and this is the second time I’ve purchased with CarMax!

Had my first experience with CarMax Maplewood yesterday! Natalie was incredible at answering all of my questions and providing a comfortable car shopping experience. She’s clearly experienced in the inventory, finance, and warranty options and is dedicated to a great customer experience.My only feedback is regarding the appointment process; I arrived 10min early for my appointment but still had to wait another 40min (50 min total) to be seen, but after I was in Natalie’s hands all was golden. Would recommend.

Really good experience shopping and buying our new car. Straight forward prices and process. Dylan was amazing! Not only knowledgeable but really nice and super pleasant to work with. Will buy from them again!

Great freakin place. Tashara was fantastic helping me out through the whole process.

Awesome sales consultants! Lots of cars to choose from.

Stop...don’t go here to CarMax I spoke with someone in the business office of sales. Told me one thing then said another then said don’t take my word for it...said a lot of jargon as well. Not only that he basically said that for the purchase of my vehicle that I was S.O.L essentially. Nothing he could do; that basically the customer is wrong in this situation. When a former employee there sold me the vehicle and is no longer working there. That employee was a manager who misguided me saying that I would be able to refinance my car after a year of paying it on time. Tried several banks to refinance and they told me I can’t because of the value is not close enough to what I owe. I took a look more in detail of the disclosures I signed that were not read of to me. Turns out a lot of unethical things happened. I was deceived and I believe fraud took place on their part. Yes I was charged to the max for the car...the business practices here of not having to provide proof of employment are beyond me, and not letting me get gap insurance to ensure the vehicle loan does get taken care of..

Took about 3hrs even though it says it should take 30-90mins.We brought our kids and nobody told us about the kids area or the free water!

Very helpful with selling my Dads car

Had a great experience working with Haoyu today. I went in apprehensive, and then got the news that my car was in worse shape than I realized, but he was so professional and kind. I ended up happy with what I got for the car and overall had a great experience!

Got an online offer, made an appointment and they wrote me a check! Smoothest car dealership experience Ive ever had. Thank you Mr. Yang - great customer service!

I loved this experience of getting a new used car so much and their customer service is immaculate thank you so so much

More than satisfied with my experience here. They were quick, precise, truthful, consistent, courteous, and Natalie made it even very pleasant. Would highly recommend. Thank you, CarMax! I feel I got an excellent deal selling my Hyundai👍

We really wanted to be able to give a 5 star review to the Maplewood, Minnesota CarMax. Unfortunately, we are forced to give them 1 star.We purchased a Ford Explorer there almost 3 months ago. We had it shipped in from another state. Everything went well on the night of the sale, except that they said there were computer issues and they were not able to email us the scanned copy of all the paperwork we signed. They promised we would get it the next day. It is now nearly 3 months later, and even though we have called 4 times to ask for the scanned copies, and they have told us each time they would send them, we still havent received them. That is only one of two problems weve had however.On the day of the sale, we found that there were some tears in the tires that would be covered under their 90 day warranty. All 4 tires would be replaced, at their cost. They said that they could order them or we could get them elsewhere and they would pay us back. They would pay us the difference between the tires they would pick vs what we would pick. The plan was for us to research tires and get back to them on what wed like to do.We received a call a few days later that they had the tires ready for us, even though we hadnt told them what type we wanted. We explained this on the phone. They said we would only get credit for the make and model that they would use to replace the original, better tires. That credit was $330. Thats a very low amount for tires that cost $800-$1000 to replace for any reasonable quality make and model of tire.We took some time to drive the car and keep a list of additional items that are covered under the 90 day warranty. A little over a week ago, we completed that list, and called them on a Friday to schedule the appointment. We werent able to talk to the parts department about the tires. They called us back the following Monday.We talked to the parts department about the tires and told them the make and model we wanted. They said that they werent able to purchase those tires. They explained that we could get them replaced somewhere else and then bring them the receipt and they would send us the check for $330. This was the 3rd time we were told that we would receive reimbursement in that amount if we bought tires elsewhere.However, later that day, they left a voicemail message stating that things had changed and now we could only have the tires replaced by them. We called and spoke to them and they said that we could only get the tires through them and could only get the tires that they could order. We couldnt get the tires we wanted elsewhere and still be reimbursed. There was one allowance. They said they would pay for the labor charge if we had the tires replaced somewhere else. That doesnt really help much when most places practically give away the labor charge when you buy tires from them.We arent going to put the cheapest tires on the market on our vehicle that our children will also be driving. It is a safety concern. So we are forced to pay for 4 brand new tires, at a cost of $965 (for the ones we want), and will receive no reimbursement.We still have a service appointment to fix the other items that are covered under the 90 day warranty. Time will tell if the warranty is honored for those items or if they play games like they did with the tires.Whereas their 90 day warranty seems like a very good reason to pay top dollar for vehicles from CarMax, it isnt as good of a deal when they pull the rug out from under you and go back on their word. Your only recourse when things go badly is to post on every review site you can find, like I am doing now, to warn others about their tactics.Buyer beware.

The only GOOD thing this place is the sales rep Martin - he was very accommodating, nice and respectful. The stars do not reflect the help we got from him which would have been a 5/5 stars. The 1/5 stars reflect everything else. Our initial first experience was not good. First of all, when you call the call center and if you can get through, those people are located out of state, so they have no knowledge about the hours of this dealership. We were told what to expect on the phone during that call, and told something entirely different when we arrived. When we went back to trade in our car two days later, we were told it would take 20 minutes - it took 1 hour. There were other things we were told initially on the first visit that werent true on the second visit. Furthermore, there is no local contact information on the website and no chat option which meant we had to either set up an appointment online without any way to ask questions, or wait on the phone for over 30 minutes for someone out of state to answer the call. We tried to get ahold of store management through another sales rep, but that didnt work, the reason we are resorting to writing this review. It seems like someone responds to negative reviews only. Too bad this is the only way to get Carmaxs attention. We wont return.

It was seriously one of the best experiences Ive had. They were friendly and customer service is bar none the best. I definitely feel like everyone should go through Carmax. Maplewood MN location is the best

Selling our car with CarMax was incredibly easy. Minimal wait times, less than an hour from start to finish. The whole process was very efficient. Dylan, walked us through the whole process, was very informative and very nice. We would definitely go there again.

I had no idea that car shopping could be so easy. The CarMax setup is fabulous because, thanks to the online shopping, I could see cars that werent in my area. For an incredibly low fee I was able to ship the car that I wanted to my local CarMax. Every transaction was smooth and simple.

Absolutely fantastic! The staff was very professional and friendly and kept me updated with all steps during the process of selling my vehicle to CarMax.They honored the pre-visit appraisal I received online with no dickering or negotiating. The facilities were spotless and the staff was so efficient that they were ready to purchase the vehicle before I was.....I went there Thursday evening without cleaning out my car as I expected the process to be drawn out. What a surprise! I came back Friday evening and closed the deal in under 1 hour....and only because I didnt schedule an appointment the night before. Its been a long time since an organization has impressed me this much. Keep up the good work! And to all the other dealers in town....new/used, dealership/non-dealership....you had better pick up your game or CarMax is going to eat your lunch!I WILL BE RECOMMENDING CARMAX TO EVERYONE I KNOW!!

Shout out to Martin for being such a helpful sales person! I didn’t end up buying a car here simply because I found the same car at a different location in the color I REALLY wanted... but he was SO SWEET! & So Helpful!(: wish I could have bought it from him because the guy I bought my car from wasn’t even close to as helpful or nice. Sorry Martin, but thanks again!!

The overall experience was excellent and hassle free. The vehicle was shipped on time to my preferred location, staff were helpful and no pressure sale. 1500 mile or 30 day return guarantee is the best confidence to do car shopping from Carmax. I would definitely recommend Carmax for a hassle free car buying experience.

First time at CarMax and it was outstanding. We sold a car to them receiving a very fair price and appreciated the friendly professional staff. Highly recommend! Erik was great.

Bought my used car for a fair price and it matched the online quote. The inspection process was quick and easy and gave me a check on the spot. The sales person was very friendly and helpful.

Bought a 2017 Jeep Compass from here and returned it. Whoever inspected it did not put the cap back on the oil and it spilled all over my engine (I’m a girl, and even I know that this is a rookie mistake!) I stalled out multiple times, 2 of the times being on the highway. Luckily I had a friend check and notice that the cap was off soon enough, because this car most definitely would have overheated and potentially caught on fire if I continued to drive it. They tried to make it not seem like a big deal, replaced 3 little parts on the car and showed little remorse for the situation. It was so bad, that whole engine should be replaced! They said they did everything they can for me, but all I got was a loaner car for a few days and the Jeep I had ( that THEY MESSED UP) “fixed” for free. It was very apparent to me that they just didn’t care. And on top of that, the gentleman that sold it to me texted me off my own personal cellphone number at an inappropriate hour about my “car” and then proceeded to say “sorry I swear I’m not a creep I just really enjoyed working with you. I’ll stop bugging you now.” So unprofessional, I don’t recommend this place to anyone. If you do decide to come here for whatever reason, and are looking at the gray 2017 Jeep Compass, do not buy it! It is not a safe car and I hope they’re smart enough to not put anyone else’s life at danger. Went to a different dealership after returning and they were appalled by this story. Wish I went somewhere else to begin with.

Long wait time to get my car serviced but CarMax gave me a loaner for the entire time and got my service done well.Keep up the great work CarMax.

Great experience. Got a very fair price for my car. Had a check in my hand within an hour of my appointment time. Very friendly staff and good Covid safety procedures in place. Love the no haggle business model as well.

We had a great experience when dealing with Carmax and our vehicles, selling one to purchase another. We did the virtual sell option to see what kind of offer we would get, we were honest with our assessment and uploaded photos of what they wanted to see. We got a fair quote online, we took the vehicle in for the onsite inspection the next day and the original quote was honored. After that it was just a matter of finding the vehicle we wanted and finishing paperwork. During the test drive the window wouldnt go up on the new to us vehicle and they got that fixed right away. Overall great expereince, would recommend to anybody looking to purchase a new to you vehicle.

My experience at CarMax was awesome! Martin was pretty awesome and very patient with me after going through 3 vehicles!

The agent was polite and very helpful. He explained and handled the process well. I was in and out faster than I expected and happy with the check.

Extremely disappointed with the customer service. Called 3 times to get an ETA on the license plates for my new car. Each time I was told “I’ll look into it and get back to you” NO ONE EVER CALLED BACK! Did not speak to the same person twice. Felt like getting dropped into a well and having multiple people tell me they would go get a rope....no one did! Thankfully paid cash for the car so won’t have to deal with them after I get my plates.(if I ever do)

Staff was helpful. It seemed odd that despite having an appointment, and confirming that wed be there, we still had to wait a while to finally talk with someone to test drive.There was also a small disconnect with communication via text that Im not sure whay the problem was.

Received top dollar for my vehicle in less than 2 hours. So much easier, and safer, than trying to place a classified ad.

Just bought a car from this place on Hwy 61. I love this place. No high pressure sale people pretty laid back. They have a great selection of autos. No junk. Lot of cars very low miles and reasonable. My new place to by a car. Bought a 2013 Nissan Sentra 50,000 miles.

If you want me to make appointment to test drive a vehicle in sub zero temps. You better have it warmed up and ready!Nope the vehicle wouldn’t even start, so here I am wasting my time watching you jump start the vehicle I wanna pay $30,000 for?Get it together!!

The waiting area is roomy. The guys I worked with were very good.

Nuredin was a professional and had a great sense of humor. He was very personable to work with and went the extra mile to get me the best offer for my trade in and deliver the car of my dreams to me. He deserves a raise.

The appointment request was very easy online. Then you go in for your appointment and everyone that I encountered was very nice. All the steps that were happening was explained very well. I got the price I was hoping for. I would recommend this place to anyone who wants to sell their car.

Use,nice people helpful

Martin did a very nice job taking me through the process and facilitating my sale.

Erik was an excellent person to work with! He was personable, respectful, resourceful and listened well to what we needed. We were able to try a variety of vehicles but then honed our search quickly. He was forthright and supportive - not at all pushy. A gem! I highly recommend him!

A week and a half ago I reserved a SUV for a test drive. Reserved it on Friday evening, went in at 2pm on Saturday like scheduled. I was pre-approved and had all the financing ready to go. Showed up and they had sold the vehicle already. I even called at noon (2 hours before my appointment) and they said everything looked good and the vehicle was ready to test drive. They had no explanation for their mess up. Quote I dont know what to tell you, I wish I had an explanation.They tried to get me to look at other vehicles that were similar but we walked out. Very disappointed at the time. I did, however, have a very nice purchasing experience with Forest Lake Chevrolet the same day. I got the GMC Terrain I was looking for.

I had an excellent customer experience at Car Max Maplewood when I brought my 2009 Nissan Frontier SE 4X4 in for an appraisal. I was helped by a very considerate and caring Traivon Fitzpatrick who took the time to explain the process and evaluate my truck. I received a great offer that I accepted immediately. Thanks Car Max and a special thanks to Traivon for exceptional customer service!

I had an outstanding purchase experience with Shannaka. She was very helpful with every step of the process. My vehicle came to me as advertised and is perfect for me. I will be recommending your dealership to all my friends.Thank you very much.M.

Everybody is very nice and the process went very quick.

They were great. Great customer service. Efficient, knowledgeable. I got there a little earlier than expected of the dealership hours. Being as how I was purchasing a newer vehicle, I used a taxi service.Not too long of my arrival, I was greeted and invited inside the dealership before opening hours, and got situated with a dealer asap. The process wasnt rushed. And information was satisfactory through the exchange. Very helpful group at Maplewood Carmax. Would recommend.

Worst place to buy a vehicle. Nobody knows what’s going on there. Worst customer service and they sale dirty cars and says that meets their standards. If you can find the car you want somewhere else I would highly recommend it.

I got my new car here and it was a good experience. The only issue I had was, the car I originally liked and wanted to test drive was in a non-working condition, such as the car had issues starting up. I wasnt told about this situation until the day of my appointment. So I went in with an open mind to view other cars. In the end I got a car that is in the category of what Ive always wanted. I personally havent had any issues with them since, however the only one issue I had was having crack that already exists without even being told.

I came to sell my car with online quote, the process was very smooth and my car was appraised immediately and I got the offer that matched my quote. I am very happy with the service, thanks CARMAX.

Overall, I got the instant offer selling price for me vehicle, which was nice. The process was a little frustrating, since I had to wait about 45 minutes after my appointment time. There were walk-ins that waited the same amount as I did. Also, the rep that I was working with was unable to get ahold of my bank, so he told me I had to come back another day during the week to finish our transaction. I took off early from work on a Friday in order to do this, so the news was frustrating to say the least. When I left, I simply called customer service and got someone on the call in just a couple minutes. I then had to juggle the call with a different rep to get the information they needed. Id use Carmax again - I really liked the instant offer program and how the offer was very much accurate, however customer service/experience can be improved.

The staff at the Maplewood CarMax went out if their way to make my car selling experience as simple as possible, despite the fact that the car was in Minnesota, and I was in Hawaii. I got a fair price quote, they express mailed me all the documents, and quickly expressed the check back to me. Hats off to Traivon and Tony for all their exceptional help!

I very much enjoyed the entire process and working with the Carmax team.I had a car shipped from another state and test drove it for a full day. I think that is so valuable to a buyer. Also that there is a service area right onsite. Everyone was pleasant and seamless. Highly recommend Carmax.

Staff were just very kind and very professional

Very friendly, fast people. and clean environment

Best experience hands down purchasing my second car with ease and salesman Robert was very helpful full of information and thoughtful. Carmax gained a lifetime customer

We loved Martin!! He was so amazing. He gave great tips for test driving and was willing to answer any questions we had. He answered questions we didnt even think of. You could tell he cared and wanted us to find the perfect fit for my fiance and I. We were never rushed and everything was explained in detail. We would give him a 1,000 stars if we could. I hate car shopping and working with Martin made me want to come back to car max in the future.

Great service before, during and after purchase. I felt in control of the buying process at all times and the Woodbury facility team was very nice and accomodating

Be ready for long waits, even after taking appointments

Our Salesman Bob Was amazing. He was willing to learn our interest and then find the best vehicle that fit our needs. When we are in the market again for a vehicle we will definitely be asking for Bob and returning to CarMax In Maplewood MN. It was an excellent buying experience all the way around!!!

The entire process was swift, efficient, friendly, and successful! Thank You!

Impressed with friendly employees. Also cleanliness of the facility.

I just purchased my third car in a row from CarMax. Extremely happy with the service and accommodation every time. Martin Wilson worked with me for two months to get the car I wanted. I return for oil changes and other service work. Thanks, Kathy, Natalie, Matt, and Pheng!

Had a great experience selling our car here. Seamless. We drove out of town to come here. Highly recommend these folks if you are selling a car. Nice staff too.

The experience was awesome. Great job by EVERYONE along the entire process. From reserving the car, to getting, updates, to picking it and paying for it. Impressive. Thank you.

I went with my brother to this place to check two vehicles for me and my brother had one he liked to check. We booked separate appointments and requested to test drive three vehicles. After completing the test drive with first vehicle each. When I requested for my second test drive vehicle, different guy came to explain that the person working with us is busy with another customer. When we requested to check if some one else can bring the vehicle from the lot since it was already prepped when we want our first test drive.The 2nd sales guy was saying some bs why no one can be bothered to bring the vehicle from the lot and laughing. Im not sure whats so funny. Just find another decent showroom.

It was time to sell my beloved 2012 Nissan Maxima. I got a fair deal from CarMax and the rest is history. I hope you get placed at a nice home that will take care of you like I did. Thanks for the memories and thank you CarMax.

They are rude and disrespectful to their customers, and they don’t respect the time they scheduled their customers. I was waiting more than my scheduled time.

Very helpful and for once (unlike white bear Buick superstore) dont pressure you into buying a vehicle. They are kind and show empathy towards their customers needs. Definitely recommend!

I was able to get $4000 more from CarMax than my dealer was going to give me for a trade-in. The process was so easy and fast, I am a true believer and will be returning to CarMax in the future!

I went in to sell my 2006 Trailblazer SS with the 3SS premium package. The rep had no clue that an SS is an entirely different machine than a standard Trailblazer due to the LS2 Corvette engine, 4.10 gears, AWD, factory airbag suspension, etc. He also struggled to find it in the system. I completely understand it is impossible for a sales rep to know the details of every vehicle, but they should be provided with the proper resources to accurately appraise the vehicle. He smugly offered $5,000 saying it was an exceptional offer. Rosedale Chevrolet and Bedrock Motors both immediately offered me $8,000 that same day.

Very competitive offer and friendly staff. Thanks for the hassle-free offer!

This is the absolute worst store to buy a car from. They can’t even take responsibility for their mess ups

It is a very friendly place to buy a car, there is no pressure but as always the car you buy has to be thoroughly checked.

I like carmax. Its very straightforward car buying. No BS, no haggling. Employees are hourly So theres no hard selling. This will be the 3rd car purchased here for my family.

The process was very hassle free. Our salesman got us cars shipped to the location for test drives. All the vehicles we saw were high quality. Friendly staff. All around very satisfied with the experience. Really good website too

Always had a great experience with carmax

Always friendly. Amazing service. Integral business practices!

Cars were over priced, (had been to many other dealerships,) they were also filthy in side.

Super chill salesman. No pressure