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Complete Kitchen & Bath by Pro-Tops
11110 E Independence Blvd, Matthews, NC 28105, United States
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Complete Kitchen & Bath by Pro-Tops
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Do
Review №1

They were very professional and responsive to our project which renovated two bathrooms. Our representative Natalia was so helpful and professional. We procured new bathroom cabinets and they provided new counter tops for each cabinet. Their installation was very good. It should be noted too that Natalia handled the replacement of one drawer front which was received slightly damaged in a professional and timely manner.I would highly recommend Pro Tops and would like to commend Natalia for her recommendations and support for our project.

Jo
Review №2

Excellent service, installation and prices! Gus Valento assisted us with every detail through an extensive kitchen remodel. Installation and quality of products was great but the best part of the experience was the full attentive timely service of Gus! Thank you for helping us achieve our dream kitchen!

Yo
Review №3

We were quite pleased with the work performed by Complete Kitchen. The scope of the work was the replacement of cabinet drawers, doors, and hinges in our kitchen and master bath. Though we did encounter an issue or two along the way, our sales manager (Gustavo Valente) was very responsive, courteous, and professional. In short, he worked very hard to make things right for us and ensure that we were pleased. Very high level of customer service!

Ro
Review №4

Natalia and her team are excellent from the first time we visited their showroom to the completion of the installation of our new cabinets & countertops. We shared our ideas with her and she gave us her insights and recommendations on what to do with the remodel of our 1970s kitchen. First class business & operation!

Se
Review №5

We had a great experience working with Natalia Superti, at Complete Kitchen & Bath by Pro-Tops. She kept to the timeline, communicated well throughout and had a good design eye for the scope of our project. We appreciated her level of dedication and enthusiasm for our remodel. Be sure to ask for Natalia Superti for your kitchen and bath projects.

Ar
Review №6

Designed and installed a wet bar with granite counter top. Overall, an excellent company to work with. Great quality cabinets and were able to select the exact granite slab. Cabinet installer was fantastic. Would highly recommend And most importantly, Gus (our sales rep) was directly involved during the entire process and I would definitely suggest contacting him directly if you have a project in mind.

Jo
Review №7

Complete Kitchen & Bath proved to be professional in every respect. The installation exceeded my expectations. The cuts and fit were spot on and all the seams were tight to the point of being nearly invisible! The Show room office and installation staff were considerate and cheerfully answered the many questions I had. I’m very happy and pleased with the finished product.

Su
Review №8

Love my new cabinets from Pro-Tops. Gustavo is the best. So easy to work with and kept me informed as to when the cabinets would be delivered and installed. FIVE STARS all the way!

Ca
Review №9

A huge thank you to Otavio and Angel, they designed the perfect kitchen we needed for our home! They made it painless and effortlessness. We have priced out other cabinets, countertops and tile backsplash and these by far were the best in quality and price. I will recommend Complete Kitchen & Bath and Pro Tops to my friends and family.Love my new kitchen!

Ka
Review №10

We worked with Breanne. Had Quartz countertops installed in our kitchen and they look great. Breanne took care of everything and kept me informed. Installers were friendly and did a great job. Breanne did a quality check when they were done to make sure we were satisfied. I would use Breanne and Complete Kitchen and Bath again.

Be
Review №11

We had 2 other contacts but once we got Gus things started moving along. We were pleased with the amount of time it took to redo the kitchen. In general, the over all work was done nicely. It was the small finishing touches that were not as complete as I would have liked.

Da
Review №12

Gus quoted me a beautiful marble vanity top for a customers bathroom. They fabricated it and installed it in a timely manner. Customer loved it!! Thank you

al
Review №13

I am very satisfied with the outcome of my bathroom re-modeling! I have even called my friends and bragged about my new, beautiful bathroom! Gus worked with me personally and was knowledgeable as well as patient. I recommend this group without hesitation.

Fr
Review №14

I had counter tops installed, a new sink and faucet put in, and back splash put around my kitchen. Gus Valente worked with me and helped me to choose and match everything. Everyone that worked in my home were fantastic and did a wonderful job from start to finish. I truly love everything and will recommend you to anyone that wants to have work done.

De
Review №15

Great suggestions from the company to encourageOther ideas and concepts that compliments the room.Service is Fantastic and the quality of the product met all expectations and more .I would contact them again for additional service and highly recommend the company and the crew whomWas so professional!

Ch
Review №16

After visiting several places, it was an easy choice to give Gus the job. Gus listened to my concerns and answered all of my questions without making me feel ignorant( which I was). Great service from Gus and a great product from Complete Kitchen and Bath

Ma
Review №17

I was struggling to find a countertop for my new vessel sink as part of my bathroom remodel. I was happily surprised to find this business and ended up with a beautiful quartz top which fits perfectly. The staff was very friendly and professional and working with Gus was a pleasure. The installers did a wonderful and fast installation. Very pleased with the result!

Mi
Review №18

We were well pieased with Gus and the installers. Gus was helpful and answered all our questions. would recommend to anyone

Ka
Review №19

Complete Kitchen and Bath replaced our laminate counter tops with quartz in two bathrooms. Using remnants made the cost was very reasonable. Roberto did the initial measurements and completed a quality check immediately after the installation. The men who did the install were prompt and did an excellent job. Our counters look beautiful! Complete K&B didn’t have their own plumbers so we scheduled someone else to disconnect and then reconnect the faucets. (I bought new faucets online for the best price.) You also need to remove any bathroom mirrors before the installation. All in all they did a great job!

Mo
Review №20

I have not hired complete kitchen and bath design studio just yet, however, I decided to write this review for two reasons: 1) Ive read the reviews saying that people there were rude and unprofessional and after my visit I felt like I had to say something about that. 2) The guy who I talked to (I can remember his name, maybe Gus???) was kind, knowledgeable, extremely professional, and funny.This gentleman told me that he was new to the company but was in the business for many years. He help me understand the differences between the countertop materials and gave me lovely suggestions about my kitchen remodeling project. He even gave some advices on how to convince my husband to spend more money on our project, in front of him! LOLWe are not ready to start it until next Spring, but I will definitely come back to see him.

Ro
Review №21

Pro Tops provided Quartz counter tops and sinks for our home project. Excellent products, reliable work, and very responsive to our needs. I highly recommend Pro Tops.

be
Review №22

Gus/Gustavo was our saver to our final bathroom countertop install . No need to go in details on what happened before he was simply our “Elf on the shelf” but myself being a business owner. Complete Kitchen & Bath/ProTop needs to make sure to keep this kind new recruit “safe & sound” they indeed need this type of Emplyee to say the least.... outstanding service from Gus.

Ro
Review №23

We hired the company to install granite countertops in our kitchen. Were very happy with our new countertops. There was a small issue after the install, but Gus came out and fixed it for us.

an
Review №24

Super nice people and very patient to work with

Ke
Review №25

We love our new counter tops we just had installed! The guys who did the install were quick and did an excellent job. Cheryl came do a quality check immediately when they were done to make sure we were satisfied. This has been a great company to work with and we will definitely contact them for future projects!

Al
Review №26

The most unprofessional experience I have had. They cannot answer basic questions about what you are paying for or provide a detailed estimate. The expectations are for you to sign a contract based on a single line lump sum price with no additional details on options or price breakdown. When asked for details the explanation I received was it was time for their lunch break or they were too busy and not willing to take care of it in a timely manner. Very disappointing and will spend my money elsewhere. I plan to share my experience with anyone willing to listen.

Be
Review №27

We had a great experience working with Richard. He helped us find the right granite for our bathroom and soon after was calling to schedule the install. The entire process went smoothly and professionally. This is the second time we’ve used them, and I will always recommend them to friends.

ad
Review №28

Terrible customer service and poor communication. Did an add on to an original order and was assured the install was done together. On installation day the installers came with only 1/2 and had no idea that the order was not complete. Was quoted 2 different prices after the contract was signed and none of this was communicated unless I stopped by to see about my order. So shady wish I could give them 0 stars but at least the installers did a good job!!

R.
Review №29

Helpful staff and a great selection.

Ed
Review №30

You don’t get what you pay for. Should’ve went to Stabella INC. ingratos.

De
Review №31

I now have my dream kitchen thanks to Pro-Tops. My sales rep/designer, Cheryl Mongeon, understood my wants and walked with me every step of the way to accomplish them. Kuddos to her meticulous team from the tear out to the install, the job went well! A job well done and I could not be more pleased.

Ha
Review №32

Extremely unprofessional demeanor by the project manager. Won’t be coming back here ever!

Fl
Review №33

I am in LOVE with my new kitchen!! It’s more than I dreamed it could be! The staff at Complete Kitchen and Bath was very helpful and attentive to my needs. They make a great team. They are very trust-worthy and honest and were able to keep everything in my budget. I would highly recommend Complete Kitchen and Bath to all my friends and family!Thank’s so much for all you company do to us family we are so happy and satisfactory withh all!...

Wa
Review №34

I don’t know if it’s the way I heard it or waht but these people are very rude... decided to take my business elsewhere. Sure hope people see this review and think the same

Pa
Review №35

The sales rep was very misleading in what services they actually provide.

Ja
Review №36

Very unprofessional, wouldn’t recommend

Yi
Review №37

Attitude issues...

Ru
Review №38

Scammers

Information
28 Photos
38 Comments
3 Rating
  • Address:11110 E Independence Blvd, Matthews, NC 28105, United States
  • Site:http://pro-tops.com/
  • Phone:+1 704-849-0068
Categories
  • Kitchen remodeler
  • Bathroom remodeler
  • Countertop store
  • Flooring store
Working hours
  • Monday:10AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
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