Everything about the car repair went so smoothly. J & J even worked with our timeline when we were out of town. I cannot recommend them enough.

My car hasnt been repaired, just the customer service and concern from the receptionist and Mr. Jim allows me to give you 5 stars. Good customer service is always required. Ill see you guys tomorrow. Thanks for working with me after hitting a deer. The insurance company wanted to call it a total loss. J&J are saving me. Thanks guys you rock!!!!!!

Love J&J body shop they have worked on a couple of cars for me and they always have done an impeccable job

Great experience! Professional and courteous staff took immediate action to fix a door problem on my vehicle. Highly recommend the shop.

Great experience very nice and pleasant and patient thanks a lot j&j😊😊

Good service so for, car will be repaired on Dec 16th.

Best customer service in the industry! Goes above and beyond.

Awesome efficient work! My car looks stellar!!! Thanks for the professional work. Would use them for body work again without question.

Great service, and wonderful people to work with. GREAT customer service.

Excellent service!!! I got my car back sooner than promised! I have a 2020 Camry and brought it in for bumper repair. I can’t even tell that my car was ever hit!

I had my car towed to the shop after my key broke off in the ignition. The guys at the shop were extremely kind and helpful. They were able to work on my car in between their other jobs (they keep pretty busy), and they got everything handled very quickly. Everyone was so considerate and nice. I highly recommend their services!!!

Took my car in to get advice on fixing a portion of my drivers side door frame which holds the side view mirror. (Note: This upper door frame was damaged by a cement pole) The manager of the body shop asked if I had a few minutes. Eight minutes later, one of his employees was pulling my car around to the front. Door frame fixed. No charge. Good people/ Good work

I have been there before

Very good

I want to start by saying this place is very unprofessional at the service they provide. They definitely aren’t even close to affordable, they are actually more expensive than other reputable body shops in the Richmond area. I asked for 2 different quotes, one in which was accurate while the other was very misleading and did not take care of all of the damages to my vehicle which I specifically asked for in my second quote. They ended up only fixing part of my vehicle and not the entire thing for a price that was extremely too high! Originally the price that we had talked about covered all of the damages to my car. When I picked up the vehicle and saw that all of the work had not been completed, I tried to refer back to my original estimate that I had left in the car only to find that it had magically vanished. Everything else was left alone inside my car other than the original estimate! I told the secretary that I wanted to go with the estimate that covered fixing all of the damages to my car and that is what I authorized, not a over priced dent repair! After dealing with a very stressful situation and I go to get in my car and leave(without all the damages fixed to my vehicle) I get in my car to find that my trunk will not open at all. The manager of the body shop continued to tell me that it was a common issue with my car even though I had never previously had that problem with my car ever. I have owned my car for 2-3 years, if anything that should show you who you are dealing with. So the final end result for my experience with J&J auto body was that the outrageous price I paid to fix my car did not take care of all of the damages, my trunk which had never had an issue with was now non functional, and after nobody wanted to try to work with me to even try and make things right. Very poor customer service, lack in quality in the work that was done, and very over priced. How companies like this stay in business I will never understand, my best advice is stay away from J&J if you want quality and honest work. These guys are far from it.

The one star is for the poor customer service and the headache of having to constantly call to find out my vehicle repair status. One star for listening to the customer and for mechanical repairs. I specifically stated that the vehicle had a pinched line prior to the repair work being done but they insisted none existed. After attempting to pick up the vehicle the power steering did not work because...the line was pinched. Guess I knew what I was talking about. One star for not asking the customer if they wanted the front bumper painted before the job was complete. I would have paid the added cost to have it painted versus having a plain primed black bumper. Four stars for the overall body work performed. At the end of the day I would not recommend J&J until they make some solid changes to their staff and the way they communicate with the customer.

Everyone here was so nice and helpful. I dont understand the bad reviews. I came in after hitting a deer. My front right bumper was damaged. They handled everything in a quick, professional and friendly manner. Would recommend them any day!!!

Great bodywork, poor mechanical. Hood latch was embedded under frame, oil drained out, placed in wrong part n denied it.

My mothers Sequoia was repaired here after getting rear ended (accident was not her fault) The at faults insurance has an arrangement with J&J and thats where they wanted the vehicle to get repaired. The repair work was suspiciously fast. When the vehicle was returned, the rear bumper cover had runs/ blobs in the paint and was misaligned, and the Blind Spot warning didnt work. The Toyota was brought back, and the paint issue was corrected and Blind Spot monitor was fixed after they took it the Toyota dealership thats about 200 yards away. However the bumper cover was still misaligned when it was picked up for the 2nd time, I pointed this out and again the vehicle was taken back inside the shop and after a few minutes it was brought back out and the panel gap was acceptable.It does seem like the insurance company seems to incentivize getting the work done quickly. And some people may not care about the quality of repair (especially if its an older vehicle that mightve not have been in good shape when it went it). But on a vehicle thats less than two years old it does matter. J&J did eventually get the job done correctly, but the initial repair was not up to par.

These guys know what they are doing. My car looks gorgeous. They know how to paint a car there. I looked closely at their work it is damn near flawless.

Took my 2017 S class and they did awesome job

They do great work.

Everyone was so helpful! Cori and Jim were the best. My car was in and out quickly with no problems. Will definitely use J&J again.

Great people and service! Awesome experiences! Thank you, J & J.

Do yourself a favor and stay far far away from this repair facility paint is fair at best is you like runs and trash in the paint. Body tech needs to learn to snap in all the plastic body molding prior to customer pick up, oh and body lines must be a thing of the past as nothing lined up! The office manager / shop foreman should have looked this car over prior to ever calling the customer telling them it was ready. nearly forgot body clips missing, and damaged repair items. I will never recommend this business nor return.

These are the greatest people you are want to meet to get your car put back together. They did an awesome job I am very very happy

Have used J&Js a couple times. Someone backed into my tail-light in Wal-marts parking lot and ran. Another time, bread trays, at McDonalds, fell on my hood during a storm. Received excellent service and excellent repair results.

Very happy with the work! The receptionist was also friendly when I called. The repair was done in a timely fashion and the quality of work was excellent! I would highly recommend them!

I hit a deer one night and two weeks later my car was fixed very happy with j&j body shop

Great work and customer service

Weve had numerous body work experiences at J&J and couldnt be happier with their work. Its very reasonably priced, theyve done a great job and customer service is outstanding--we have recommended this shop to a number of friends. When someone hit my daughters parked car in New Orleans this Mardi Gras, we chose to wait until she had the car back here to get it fixed, rather than fixing it there. Im mystified by the reviews I saw below so decided to speak up.

Be aware of this place. They had my car for almost a month after a little fender bender. Theres no way you could take a month to fix a little fender bender no way and when I went to pick up the car after inspecting it with the insurance agent we realized that they didnt do a good job so had to leave the car now I dont know when I will get my car back. And the secretary shes the worst she will call you and not even leave a message. If you want to fix your car stay away from this place.

Experienced, prompt service, professional and courteous staff. Quality paint and body work. Rental car half block away.

Great Quality Great People, Especially the Painter 😁

Good folks and fair prices.

Theyre a great place to get your car fixed.

After sustaining damage to my BMW from a tractor trailor tire, our insurance company recommended that we take our car here to be repaired. Upon looking at the cars at the shop, we thought that it may be a good place to take it. I believe in great customer service, and if youre being paid for the work,for it to be done correctly especially if youre going to boast your tenure in your field of work. However, the FIRST time we took it, they lost a piece of molding for my bumper, fixed the bumper by heating it and reshaping it which left a crack, did not paint the entire bumper, broke my license place bracket which later fell off while driving, did not replace molding on my door, had two different fog lights, bumper was not aligned properly, and what I did not notice until after the second visit had painted my door the wrong color! I took it to them, and the insurance agent in site was rude, making remarks that were implying the damage not fixed was because he didnt see it due to all of the other scratches and such. They marked with bright green marker all of the places needing correction as I pointed out (so I had to ride around that weekend with green writing in my car!) and then took it back that next week. And now I have a huge scratch going down my hood! Oh and someone elses Maryland license plate in my car. Different color door. Trim on my window is still wrong. And when you ask if it is ready on the day that they stated, it never is. To make it worse, after telling them you want the car now as promised, they call you 20 minutes before they close and with a rude demeanor say You can get it. No I appologize nor Sorry for the hastle. We are going to another ship to have it all corrected.

I had a similar experience with my vehicle and J&J. Long story short, I took them 3 months to replace and paint my bumper- the wrong color!No calls. When I did call, the date would keep getting pushed back and then when that date came, I would call and more time needed. I would drive by to see if my car was even touched and it was still sitting in the same place I left it each time. The reason it took 3 months is because they used the wrong color code on my car- I had two different whites! Very noticeable! They had to correct it two times. They did not use an OEM bumper or clips on my car. I found the correct clips myself on ebay, ebay people. I can push my bumper with my pinky finger and it moves. They left my car so dirty inside and out I had to spend 2 hours cleaning it myself. Shop dust, overspray, fish eyes, paint on my leather seat, outside door handle, paint debris all over the place, dust on my steering wheel, seat, floor, door and my back seat! Why is there debris in my back seat! You didnt even need to go back there! I sent a registered letter with pictures to the owner only to have it sent back to me and an I sent an email to the owner and the Body Shop Manager replied. Only thing he wanted to was pay for a detail at Car Pool! Too late on that. My car looked horrible and had to clean it so I wouldnt get dirty just sitting in it! So good luck trying to get the owner involved if and when you have issues with this body shop. I wouldnt take my car there if someone paid me to.I cannot believe after this had happened to me and with getting my insurance involved to let them know what they did to mt car that they have added this shop to their DRP (Direct Repair) program. DO NOT TAKE YOUR VEHICLE TO THIS SHOP.

Did a pretty decent job fixing my car

Did a good job on repairing my car after someone rear-ended it.

Great work timely repairs highly recommend

Service was good, but can be better .

Had to have vehicle re-repaired if it makes sense!!

My experience was the worst geico should not be involved with them....My paint job is terrible

Wish this place would close down, literally pathetic work and the worst experience Ive ever had, had my car for two months fixed it half ass . When I went to make them fix it right all they did was be rude about it and say it looks better then from where I was in a previous accident and it hasnt been fixed yet . Please do not take your car here or you will be truly dissapointed

The work you they did to my wife car was bad

Great work

The people of this shop are not honest.

Good service

Great job

Good shop

Ok

Great

Awesome