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Mentor Lumber & Supply Co - Mentor Division
7180 Center St, Mentor, OH 44060, United States
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Mentor Lumber & Supply Co - Mentor Division

Comments
Re
Review №1

I recently stopped in to Mentor Lumber Chardon branch to shop for quartz counters. I was helped by Rachel Sandor. She was excellent from choosing the color palette to the final installation. Thank you for a wonderful experience.

Te
Review №2

Thanks to Rick and the Mentor Lumber team. I stopped in after work looking for a special sized baseboard trim. The big box stores did not carry the size I needed. Mentor Lumber had exactly what I needed in stock. Rick was super friendly and helpful. The price was great. The warehouse team was fast & friendly. I was in and out in 15 minutes. Even though I only bought a $6 piece of trim, I was treated as if I had spent $6,000. I will definitely consider using them for my larger projects in the future!

Ja
Review №3

I bought a replacement patio screen door here, who knew a lumber and supply store sold so many home products and would have such a nice showroom with wonderful assistance!

St
Review №4

They have a lot of lumber that is straighter than the home centers

Am
Review №5

It is always a pleasure to work with the team at Mentor Lumber. I recommend them to all my friends building or remodeling their homes

De
Review №6

The sales people are very nice and knowledgable.

Mi
Review №7

What a great experience! All of the staff were practicing health and safety measures necessary in this modern day of the pandemic. They were very friendly and Tim, our sales associate was extremely knowledgeable and able to help us find exactly what we were looking for in quality style and color!

Sa
Review №8

I have to say the attention to detail at this company is unmatched. They care about you as a customer and only want to see the very best for you and your project. They truly treat your home as their own. Solid company, trustworthy employees and great customer service. Would recommend to anyone in the lake county area.

Ch
Review №9

Pleasant service professionals with lots of knowledge.

Gr
Review №10

Very professional & knowledgable. Always get good service here.

Ja
Review №11

Amazing service and value! I highly recommend mentor lumber for kitchen projects, windows, and doors... you can’t go wrong with this team!

Ke
Review №12

Mentor Lumber is awesome. Great selection of trim. I was looking for a specific trim and I was able to find it. People working the counter were helpful and knowledgeable. Will be back!

Mo
Review №13

Dan is great, very professional and easy going!

As
Review №14

My husband and I have been to multiple stores on our search for new kitchen countertops. I was super impressed when we visited Mentor Lumber. The staff was very friendly and knowledgeable and answered all of our questions. The selection of Quartz in their showroom is exactly what we were looking for. It was a great experience and our countertops look AMAZING! Highly recommend Mentor Lumber, we will be back for our next project!

Ga
Review №15

My husband and I have built three houses using materials supplied by Mentor Lumber. Experienced staff who are always willing to share their knowledge. Not only do they have a large supply of rough framing material, but a large selection of in-stock moldings.

Bo
Review №16

Good materials in stockSales is easyPickup is usually quick

pa
Review №17

Receiving rude said i was pain in his *** just doing my job brining u product

Bi
Review №18

Great people, service, selection, and prices.Tony in the yard was great to work with. Very helpful, great attitude.Highly recommend! !!! No need to shop any where else.

Jo
Review №19

Awesome kitchen, windows and doors showroom!! Extremely knowledgeable staff to help with all aspects of construction and home remodeling.

Ti
Review №20

Chose Mentor Lumber because they have been in business for years. Not sure how after my experience. The product I purchased was excellent. Customer service was terrible at best. Phone calls not returned, items not delivered at promised dates. I had a simple deck project, switching from pressure treated to composite and new railings. I explained what I wanted, I selected the material and railing system and from there it just went downhill. I placed the order on 6/15/18 and I just picked up the last items today 8/8/18. The salesperson that took the order was obviously not familiar with the railing system and didnt order the right parts for what we wanted to do. In short, if you plan on getting supplies there, know exactly what you want and go somewhere else. I dont see us ever using them again and have a similar project coming up.

Ri
Review №21

Pricey but good. Only place that had what I needed.

Mi
Review №22

Straight material, better then the larger chains and great customer service!

Ni
Review №23

My husband and I placed an order for a $2500 oak Anderson window July 21, 2017 from Mentor Lumber and we worked with Tim Albee to purchase the window. The window was delivered on time, we briefly inspected the window for gashes and dings in the wood and accepted the delivery but noted that there were sizable gaps in the corners that were not flush as they should have been. Mentor Lumber was notified of this and a service tech was sent to our house 1 week later. He informed us that all gaps could be corrected for with new stops. We waited another 4 weeks for the new window stops to be delivered and installed. We were still dissatisfied with gaps and the way the screens were fitting in the window. We were told by Tim Albee that he would come out to our house to inspect the defects. In late August Tim came out to our house and told us the gaps in were unacceptable and the frames in fact did not fit the windows. We were told once more to wait another 4 weeks for different parts to be ordered and were reassured that everything would fit properly. It is October 6 - we were supposed to receive a phone call this week regarding parts and/or update regarding what was being done to correct this issue. We have heard nothing and phone calls have been unreturned. Our window that was delivered July 21, 2017 is still sitting uncorrected by Mentor Lumber & Anderson Window on October 6, 2017. This is unacceptable. My husband and I will be contacting the company to have the window uninstalled. When paying $2500 for 1 window you have expectations. These expectations have continued to go unmet since July 21, 2017 to date.

Br
Review №24

My deck contractor ordered redwood for an accent feature and we waited for the special order to arrive....when it arrived a week later it was wrong. My contractor had to reorder and wait another week for the right material to arrive. A few months later I went to buy some baseboard for the house and the warehouse guy told me I needed to hurry up because they were closing. Really? I dont see they have that many cars in the lot that they can take any attitude. The other reviews are accurate with their low rating of this place. They just give off a vibe of disinterest in your business. Im big on supporting local shops, but you have to support your customers.

m
Review №25

This is a difficult organization to work with.......Even the simplest delivery is painful. My suggestion is find another supplier for a trouble-free experience.

Da
Review №26

Clearly disorganized. After reading some google reviews, its VERY apparent they operate by the seat of their pants. I ordered over 6k of materials on 3/02/2018 and was promised delivery by 3/9/2018. So when I called on 3/10/2018 to ask about it, you can imagine my surprise that they hadnt even placed the order (I was indeed charged already though). I was then called on 3/12/2018 and promised delivery 3/13/2018 except not really. Because the entirety of my order cant be fulfilled until 3/16/2018. So, for my trouble, they are refunding me $25. Thanks for absolutely no effort.It seems to me that if you dont have something readily available, you cant sell it. And if you sell something, you have to actually give up that something....otherwise, its extortion, no? But, hey, thanks for $25. Thatll DEFINITELY make up for being a week late.Its lumber guys.....not weapons-grade uranium. Nothing complicated.

Al
Review №27

Best customer service around!!

Ms
Review №28

We are most pleased with how everything turned out. Rest assured if we have future projects that could involve Mentor Installed Services, you will be called.

Ga
Review №29

Worst customer service ever! I have been waiting for over a year to get all my parts. Yes a year! They push you from person to person and act like each of them do not know what is going on. Also NOT recommending who they suggested for window installation, Rick Marshall, never finished the job but took my money!

Mi
Review №30

Beautiful cabinets at a great price

Ja
Review №31

Poor service. Tried to convince my wife and I they gave us all of our doors. 4 weeks later they found a couple. Poor cuts on the doors. Overall bad service and not a great product

Ma
Review №32

Verry unorganized place to work for always a mess plus work u like a dog all the equipment and trucks are falling apart Def not Osha approved or dot approved what a joke

Fr
Review №33

Great customer service.

Da
Review №34

Just go there ask for Rick and tell him Dave Larson sent you

Mi
Review №35

Helpful

Information
46 Photos
35 Comments
4.1 Rating
  • Address:7180 Center St, Mentor, OH 44060, United States
  • Site:http://mentorlumber.com/
  • Phone:+1 440-255-8814
Categories
  • Home improvement store
  • Lumber store
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:8AM–12PM
  • Thursday:Closed
  • Friday:7AM–5PM
  • Saturday:7AM–5PM
  • Sunday:7AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Credit cards:Yes
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