Advanced has always been my go to for my auto needs. Location does not make a difference theyβre all great. ππ»πͺπ§
The auto store is the worst. Horrible, terrible customer service. They are horrible and terrible about ordering parts and getting them delivered to the store. They are horrible and terrible when it comes to customer follow-up and customer contact on keeping you informed on when your order comes. They will call your home π‘ phone number and and not leave a message about whether your order has arrived or did not show up. Just ridiculous customer service π‘π
First of all when you say you open at 7:30 AM main doors open at 7:30 not 7:50 AM. This store in Midland on S. Rankin Highway is a far cry from their Andrews Street location. The only reason I went to the store because they had the part I need .Service I gave it a four star told the lady what I needed she got it check me out pretty quick.To corporate if you website says a certain hour tell the employees at that store and change the time on the door itβs hard to figure out what time yβall open if you have three different times advertised
I got a 25 year old jeep, Advanced Auto my go to store that has kept it roadworthy and economical to maintain.
Lazy customer service, demanded to sign me up for rewards.
The two ladys working in there are A+ in my book.
Was a great store. Iβve spent thousands in here. One day I went in there and asked to use the restroom before I placed my order. The guy said it wasnβt open for the public. I had to leave and drive to a place down the street since I had just got done with a 2hour drive lol. Since then Iβve just went to another store that has better customer service.
The people here have no knowledge of what they are doing. They also will not check on a customer to see if they need help. I will across the street from now on like I have always done.
Very slow and never any help
The young lady was very polite and I got in there and out of store in a timely manner thank you
On the way home from a trip on I-20 about 2 miles east of Midland. My family was caravaning in two separate cars. I was behind my wife . The tail light lense of the car she was driving suddenly blew off the rear drivers side and busted into tiny pieces right in front of me. So we had to stop and figure out what to do so that we wouldnt get a ticket. This store had the temporary tail light patch tape that kept the car legal until we got it home and able to order a replacement lense.
They where ok, didnt have all I need in stock.
These guys have gone above & beyond the call of duty.Friendly, knowledgeable & down to earth.This had to be the best experience for an auto parts store Ive ever had & their prices are let then AutoZone
They never really have the parts,Im looking for,and the staff,not really esthesusic about what they do
It was very bad,with the experiences we have had there in the past,we decided to try again and boy did we pay AGAIN,we WILL NOT shop there again
I had a reading from another auto parts store that there might be trouble with my alternator, even though I was having no problems whatsoever. I explained my concerns to Erica and she came out and tested my car. She had me turn on the heater, high beams and rev the engine (which the other competitor store did not do). They were able to confirm that there was actually nothing wrong with my alternator or car.Erica was so thorough, professional and knowledgeable. She explained everything to me and was patient and reassuring. Wonderful customer service!
I am giving this advance auto a 1star I would put zero but its not letting me cause when I went there there was this person named erika shes a so called manager and she was very rude to me . people dont go to this place she didnt even have a face mask just shows how much she cares about customers and she gots no customer service if its not for us customers yall wouldnt have a job Id rather go to auto zone or oReilly so corporate I am letting you know you got a careless manager in that store you want to lose customers keep that careless manager Ill take my business to another auto place.
Needed new windshield wipers while traveling. Awesome employees put them on for me
Across street from Sonic Drive In on the south side in front of WalMart Friendly, Knowledgable staff.
If you need it they got it there and the Ladys are omsJ so fast and Helpful
Welcoming and educated
Staff is professional
Player deal oil oil filter and air filter in a package on sale for 35$.
Usually they are pretty good, but like with any parts store, triple check what you need against what they are selling you....
Cant say anything negative was only second time in the this location of Advance Auto Parts
Decent service and most the time have what we are looking for
The barrier between customer and clerk is something akin to fort knox .The clerks had one customer in the store when I arrived and when they finished with him and he left they began complaining about him . To top it all off they were unable to help me .RUDE!
Better then AutoZone will actually help u
New manager has cleaned house, literally! Floors cleaned, disagreeable people gone, and staff is friendly and ready to help!
Great survive the manager was very nice got in quickly
Courteous counter personal
Went in for help on locating a part the sales person gave me a look like they didnt know what I was talking about. I just left and went to Oreillys (was taken care if there)
Great service and knowledgeable
Always expect to wait in line. Always. As bad as Walmart
Great service, knowledgeable employees and has a great stock. If its not in stock they will get it for you fast.
Great service!!
Good service and friendly people.
Ordered a part on Friday 7/19/19 around 2pm they said it would be here the next day went to go pick it up was not even there it was a waste of time so went to Oriellys now Im stuck without a car.
Excellent survice ..
Great store helpful employees
The Best place for parts
This is my go-to card stored if they havent got it nobody makes it.
Very helpful.
Good selection
Not ENOUGH quality knowledgeable employees. Takes too long to cash out. Get WRONG parts way to MUCH.
Restrooms are dirty...
Good parts store
Not helpful.
Order came in as expected.
It was good
Very helpful
Very helpful
Great help
Good service
Always helpful
Very helpful
Fast service
Helpful people
Cheapest part prices.
Everyone is helpful
Awesome service
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Very good service and good prices
Everything at a good price
Great service
Amanbles