Worst company Ive ever had the displeasure to work with, not even deserving of 1 star.Communication with customers and even with their own front office is slow to non-existent. Their internal systems are buggy and disorganized. Ordered an ASUS recovery media from them, and it takes over a week for them to ship my order. This was after I called their offices to request an update and change to overnight shipping, which I was then told wasnt possible despite overnight being an option on their site.Prior email inquiries about my order was ignored, and once they finally do ship, their internal system is so awful, it cant even give me a correct tracking number. Inquiries about that issue is of course met with more delays and non-responses.Avoid this company like the plague, and take your product to BestBuy or elsewhere for repairs and recovery media. Better yet, avoid ASUS altogether for forcing you to use this company, disgraceful.EDIT: 8/10 update, my package was delivered but I cant find my package anywhere, typical. STAY CLEAR OF THIS COMPANY, i cant say this enough.EDIT: 8/12 update, got my package finally, after a month. If you can, just take your problems to ASUS, avoid these guys since theyll just waste your time.

Dealing with this company makes me regret buying an ASUS computer.

3 years ago I had to RMA my Asus gaming laptop because the power port stopped working. I got it back and obviously that worked. Last year my laptop felt hot and abruptly shut off while playing a graphics heavy game and wouldnt turn back on. It worked again the next day. About a week ago, it dawned on me that the vent on the right side wasnt blowing any air out. That was the fan to the GPU. I opened it up to find that the fan wasnt even connected. They forgot to plug in the cooling fan for the GPU on a gaming laptop! They were the only ones to service my laptop. It has never been opened since. And the dust on the CPU fan and none on the GPU fan can tell you that it never worked when I got it back. For 3 years my laptop was running on one fan, probably overheating itself constantly. Definitely overheating one time to the point of an emergency shutdown. EDIT: Since the pictures dont want to show up on this page, you can see them in the review on my profile

Purchased recovery media for my laptop on 06/24 with expectations of receiving it between 06/29-06/30. Nope. These imbasils wait until 5 days AFTER my product was paid for to ship the package. Now it will be an additional week before I receive my recovery media, and customer service will not talk to me about how to resolve the issue. They have 4 hours until close, and according to the receptionist no one is at the office to speak with me. If you can avoid it DO NOT USE THIS COMPANY.

I visited this place for my laptop RMA.What I like about this place is that they accept drop off and they do have a reception. This world save people $$ because its expensive to ship laptops.The reception also knows whats going on and they will give you a receipt after receiving your laptop.I was able to check repair progress online later on the same day and the repair was done within 2 days.

I asked them to send me back my original box for my $1,700 computer and they didnt even bother. Instead they gave me an oversized box, and didnt even wrap my computer properly, theres a hole and a huge mark from where my computer smacked against the box.Total repair time 2 weeks, 10 business days. And another 4 days for them to actually ship it.ASUS customer service online chat is awesome, but they kept telling me your unit will ship tomorrow repeadelty.You guys represent ASUS, a huge leading manufacture for computers, how can you guys be such an embarrassment to their company?I guess the bad reviews are right. I give them 3 stars because they did, f*** up on sending me my original box, not shipping my unit, giving me some garbage oversized box. Now time to go plug it in and pray it works.Update**I plugged it in, my computer smells of burnt solder and no display... I sent it in because the GPU died.

Horrible asus rma experience. They Sent me shipping confirmation and then didnt drop the package to fedex drop off location until 10 days later. I got my rma back in 1 month. On top of that, they shipped it snail mail, and they did not pack the power supply separately- when i got my computer back, the power supply had crashed into the screen and broke the screen. Now asus is making me ship it back to these bozos to fix again. Shameful busines model and abysmal customer service. Asus is going to lose business because of these clowns.

HORRIBLE HORRIBLE RMA EXPERIENCE. Not sure what ASUS was thinking when they contracted these people to repair their notebooks, but Ive never had such a dissatisfying experience with a company before. I have had to send my notebook in 3 times, since someone is clearly incompetent in this business and cannot repair a computer properly. On the third try, they kept my computer for 22 days, said they got a replacement, and then said that they actually had a miscommunication and they could not find a replacement anymore and that I would have to continue waiting.When my whole miserable experience was about to end -- when they finally began to ship my device out, I was told that Id get overnight shipping, but guess what? I have to wait another 5 days to receive my computer back because, again, this company cannot do business correctly.Its a shame that Asus is even connected with such a ridiculously horrible company. Im sorry Asus, but youre seriously losing out here. Good luck with the other dedicated customers that youll be turning away. Because you sure are losing one here.

Horrible ASUS RMA experience. The communication between ASUS and this company is very poor, which leads to poor customer experience. Im having the same issue as the other complaining customers.

I sent them my Asus computer for a warranty repair on the power port, and now it long will connect to a wifi network. The computer is totally worthless now, and I have to buy a new one.

Sent ASUS laptop to them (on RMA from ASUS) and got an estimate of $300 to replace a hard drive and keyboard - RIDUCLOUS! For that money I can get a new laptop. SO I refused the repair and they sent it back with all the crews for cover missing and also hard drive caddy screws missing. Numerous call to ASUS brought no relief in get screws from these dirt bags.ASUS should look for a more reliable outfit to do their repairs.

This place is the worst dont deal with theses people.They give estimates out and end up being 6 times the amount.They are liers and lazy.I reported them to the bbb and Im going to let everyone one on facebook what a joke they are.STAY AWAY FROM THEM LOOSER CON ARTIST

Why does Toshiba use this company to repair their products? The service is poor to say the least. RMA Number rings constantly w/o answer, if you get someone there is never timely follow up. Extremely poor customer service.

These idiots cant be reached without telling about the age of my family members and listening to cruise promotions and what not.

Nice quality in the work