Went to get parts to upgrade my laptop. Paul was really friendly, super helpful and went above and beyond to help me with what I needed. I might have made it a little harder for him than it should have been but he dealt with me and I was able to make the upgrades that were worth every penny! Give Paul a raise!

This best buy is always full of employees willing to help in whatever way you need, I am always approached even when I dont want to be and thats a good thing, but as far as best buy being a tech store they seem to fumble over policy, system interface, and merchandise knowledgeable employees. Again, great staff I just feel I come here with more knowledge of products than most of them, but that doesnt stop them from making uniformed recommendations. (Ex. go ask an employee what tvs are best for...or whats the difference between these models?)

I had a dehumidifier delivered to my home, it was damaged during shipping, I took it to Best Buy in Mishawaka, Indiana and they replaced it with another humidifier no questions asked.Ive purchased other items and have always had fantastic Customer service.Best Buy is my first choice always.Best in service and Customer careThank you Best Buy

Made a quick stop in here to diagnose a pop-up problem on my cell phone and was warmly greeted. We have purchased items from this store in the past and are always treated well by their employees!! Every worker you walk near asks if you need help. They are very well trained. They seem to have good product knowledge too! My phones technical issue was quickly resolved (for free) and we were on our way.

Went to Best Buy to buy a new screen protector. Was told on check out that Geek Squad would be able to put it on for free. Went and waited for geek squad and a lady finally came out and told me that it would be $8. I explained that at the register that they said it would be free. The lady very rudely stated, “No absolutely not. It will be $8”. I understand that the register might have been incorrect but the lady at the Geek Squad did not need to be so rude. And also $8 to place a screen protector on my phone… No thank you.

Love this place. Great customer service and products. Prices are competitive and their service followup is unmatched in this area.

Too bad this doesnt let me post a photo I could show you brand new refrigerator delivered to my house same day the seal on the freezer door is completely destroyed needs to be replaced $200 for the seal and another $200 to have it installed. Do yourself a favor do not ever have geek squad come in your house rudest people around and all their bosses say is well get in touch with you nobody ever does too bad this doesnt let me show a photo I could show you what they did

Looking into trying the new game out and got powerful new ram for my pc at home, not able to play the game queit yet am saving up for the other parts. picked a ice cold monster ultra zero when there nice a crisp taste. good parts available for gaming forsure

Employees at the Mishawaka store need to be trained on how to be helpful and courteous to customers. Having an employee throw the product I was interested in purchasing back at because I needed to ask a few questions about it is completely unacceptable!! Apparently I interrupted his precious time of just standing around doing nothing. This store has lost my business for good after this encounter with a rude employee that they hired.

The gentleman who helped me find what I needed was so nice!

Use to work there and can no longer support this business. During the Christmas time they over hire, promise hours and then remove from schedule when everyone they hired actually shows up.Was blocked from managers phone for asking once if the schedule was accurate because I was removed mid-shift. Was removed from all subsequent shifts and calendars and looking into the company this is common across the whole company so unless you have an in with management you WILL be screwed over when it comes to hours.

I went in to buy a Ring indoor security camera and was met by a helpful team of associates who took me right to my product and helped me locate it within their large display of product. Checkout was fast and friendly.

Mishawaka, In. store: Alan let me in 30 seconds before closing and I was able to get a much needed cell phone charger. Great service,!

Staff available and willing to assist and answer questions. Not pushy or always asking ti help. Enjoyed the place

Ryan in the cell phone department was wonderful. He knew what he was talking about, didnt try to oversell us, and was patient as my 86 year old grandmother asked questions about cell phones. Thank you, Ryan, for being so helpful!

Good service, good prices

This place will get you in deep trouble with the significant other! The selection of some products is very slim just like everywhere else, but they always seem to have what I need. 🤷🏾‍♂️ Also, it seems like the prices are more competitive than before! I was wishing they had a graphics card, but....... oh well.I do hope they work on their customer service skills because out of the 7 employees that I made eye contact with for assistance, only 2 actually approached me to assist me. Hey Best Buy, if you want that fifth star, do some continuous training to improve your associates.

Went in for a cheap laptop and came out with one I can use. Price not much different. Just the one I went in for wasnt going to let me load other apps that I was using.

I am a big online ordering fan so I have not golden Electronics from a brick-and-mortar store in close to 10 years. However, I have found myself going there to make purchases and the tune of about $1,500 over the last couple of weeks. The customer service is exceptional even though the prices are a little high.

Tear up high rate best buy credit card! These folks can look up credit card information, sign, walk out with purchase at 0% not the 27% rate when card used elsewhere!

Jake was helpful. Very informative of tv choices. Polite. Respectful. A pleasant experience overall. AND he reminded me to use my Best Buy rewards! Saved me $20.

Ive visited this store twice once to buy a gaming computer and once to get my VR repaired both times Ive left unhappy when I was trying to purchase a computer I was trying to ask questions and see what the different options they offer the gentleman helping me wouldnt assist me and visibly irritated told me if I have questions I should visit the stores website the second visit I spent all morning on the phone explained explicitly what was wrong with my VR for them to say its no problem theyll get it taken care of for me to drive 45 min to the store and them to tell me they dont actually work on things here so Im back to square one after wasting my day off on best buy I wouldnt waste your time with them

Always great customer service. Went in for a new washer and ended up with that and a new surround sound unit😳 I love this store💕

Waiting on steelbox box edition. Been out for months. They dont seem to restock anything there. Even dont have things Im looking for like 2 way HDMI cords for my 60 inch. Workers dont seem to help much either. Store not what it was before.

Last stop on the long list of appliance stores in the area, should have went there first! Let’s start with our sales rep - William H., he was awesome - very thorough - caring, and took extra steps to make sure we got everything we needed - a true pleasure to work with. Then there is pricing, best price of all the big box stores saved over $200 bucks! Most places didn’t have anything in stock, and the wait to get it was forever - not the case at Best Buy we bought it on Sunday will have it the this Friday.

Had to take a modem and router back, had the extended warranty on both,they were very good about the refund would definitely go back

They had exactly what we needed and the sales person was very helpful

Service was excellent in all three departments I visited: televisions, cell phones, and customer service (returns). Knowledgeable and quick!

4 stars only bc they never have what I personally need for my pc setup in stock. But the help is always there and the tech side is never upset about nerding out about up coming parts

Was being waited on the they went to help someone else while I just sit there . Got up and left. Will shop elsewhere. Wish I was able to leave no stars

Awesome customer service in the appliance department! The geek squad has been so helpful and very professional!

My husband and I went to Best Buy to look at appliances but didn’t anticipate buying from there. However, Dan E. was so knowledgeable, fun, and easy to work with we ended up buying EVERYTHING from Best Buy! He really made it so easy and we actually had a good time picking out appliances! I highly recommend talking to Dan at the Mishawaka store, especially if you’re not sure what you want. He really made it a great experience!! Thank you, Dan!

Service was great and received some good advice that saved me about 150.00. Good job best buy bro.

Needed a computer. They found me a great laptop and was able to give me a discount and payment options.

Lots of variety and sales. Staff friendly and helpful. Restroom clean.

Looks like going out of business. Low inventory. No help in floor. Cranky manager. Ask you where youre heading so dont go shopping. Looks like going g to 100 percent curbside or online soon. Dont even have car audio at this location anymore. No service on floor.

Workers care passionately about customer! I came in on a cane they got me a wheelchair and even helped me to get back in the car with my supplies and pushed my wheelchair to my vehicle!

Ryan C was amazing! His positive attitude and willingness to assist was spot on. When I go to Best Buy now, he is definitely who I will look for. Thanks so much!

I had a really great experience. The young man really helped me, as I didnt know what TV to get!

Always helpful staff and great prices!

Went in for a USB thumb drive. Had a hard time finding someone who worked at the store to help me.

It was quick, efficient and good service. They were busy, so it would have been nice to have extra help locating the items we needed. If you need something from Smart Buy avoid going there Saturday afternoon or early evening, Busy.

I dont like the fact that they dont answer the phone in Mishawaka. The gentleman who sold me my computer was very nice and knowledgeable. I just pray I dont have any problems with it. Dell and HP have really gone downhill. After reading reviews, they both have had some big problems. Well, we shall see. Keeping my fingers crossed.

I order a remote starter off the website which I felt was helpful and easy to do. I set up the install date for 11/16/20. When I went into the store I was happy impressed with how well staffed they were and as I approached the automotive section was asked by multiple people if I needed help finding anything.Andrew was the installer and did a great job with the installation. My battery was weak and he called to let me know he’d like to put it on a charger during install so I wouldn’t have any problems and ask to give me a heads up as we approach winter.I am happy with the ease of the website as well as the installation they provided.

12 oz cold pop was 250 and they didnt have the computer that my son wanted in stock however he did get it a few weeks later online and hes enjoying it and likes it very much

Sharing my bad experience at best buy Mishawaka I ordered 55” samsung tv in-store and schedule it for delivery since its not fit on my car, they scheduled it the day after i ordered then suddenly it was not delivered to my home address. They cannot find the address according to the appliance expert. I clearly advise to call me when they reach my home address but they didn’t then i found out they went to wrong address instead of East they go to west. Then I decided to pickup my order and rent an SUv with disappointed face and they gave me my order with no empathy to the customer ! Please DO NOT ORDER on this store if you plan to schedule a delivery.

Very good service, i walked in and didnt even know what kind of computer i wanted and the woman explained to me what i needed and even got me a laptop on a deal.

The staff was helpful in searching for the items I needed .

Had a problem with ab overcharge they listened and gave quick refund to Best Buy card. Even commented will talk with Geek Squad members about better procedures.

Josh the manager is a good guy. He helped me out when I bought a open box surround sound receiver from another Bestbuy and it didnt work. He saved my weekend!

Sales person was very knowledgeable and helped us decide which tv to buy. No pressure to spend more for something we didnt need.

It’s… Best Buy. What do you expect? Although I must say that the advent of e-paper digital price tags must be a retail planogrammer’s wet dream come true - for those of us still young in our workforce experiences. They’re pretty cool. Otherwise, well… like I said, it’s Best Buy. What more can I say? :-)

Found what I needed easily and had several employees ask if I needed help when they saw me.

I have counted on Best Buy for help with my cell phone friendly pleasant sales force. Also over the years we have purchased TV. Speakers ect.Decent company.

Best store on the plànet If you àsk me!!!

Great place to get your electronics and kitchen appliances. Absolutely love everything we have received so far.

Helpful staff. Nice selection.

Greeted customers with respect. Was fast to acknowledge you and ask if you needed help with anything.

Ive never been to a crappy best buy! Lot of tvs, tablets, games, home audio and other electronic devices! Very friendly and helpful staff. Only weird thing is the way you have to check out!

Impulse buy an ergonomic keyboard for the real thing on display. Brick and mortar still has some play

The Best Buy Mobile associates are knowledgeable and help you maximize you plan and savings. Happy with my support.

Great service nice ppl love the peacock

Sale personnel had to google the tablets ram. Had no options but best buy is going doing hill it cant compete with actual Amazon or apple

Waited in the line to purchase for 45 minutes when I got up to the register the person walked away didnt say excuse me hold on nothing. Just disappeared. So I put all my stuff down and walked out

I think this store wants you to shop online, out of EVERYTHING... especially in bluetooth speakers, call me old-school but no more music selection and Target has more DVDs✌

Checkout is a bit slow if you go through the regular lines, and that checker is also the in-store pickup person. One more worker up front and maybe we have a fully operating business.

Staff were friendly and they hadtprices comparable to online retailers.

Wanna Buy The Best, Shop Here At Best Buy!(Gotta A Ring To It Eh?)

The sales person was so helpful.

Very polite and help me find exactly what I was looking for

Of course they have a great selection of electronics, but they were also doing an impressive job keeping the store clean with as many people were there. The prices could go down.and their employees could be a little less intrusive, but you know what to expect there.

Ok didnt have what I wanted but not their fault.

Great employees. I was in and out of the store in less then 5 minutes!

We went there in search for a life alert button for my grandmother here. Staff were very helpful in finding one in stock for us.

Clean, just another best buy. GPU shortage didnt hurt score. Employees watch each other ask you if you need help and then swap and ask again.

Wanted to buy a set of high end headsets for PC gaming. Everything I wanted to look at and possibly buy was out of stock or not available for some reason. Went home and bought online from another vendor.

Went to Best Buy today. Was going to buy a computer monitor. I asked one of the people in the appliance department (only employee I could see) if they could help me. They said no, but they would send someone over. I waited for more than 7 minutes and no one came close to coming over. I went to customer service and expressed that no one had come over and was told. What do you expect me to do about it from here. I replied nothing. You just list a sale. I of course went elsewhere to buy my monitor and will no longer go to Best Buy, due to the attitude of the customer service person and lack of people to help me. Not sure what the person in customer service thinks their job is, but clearly they are not customer service oriented. I know 7 minutes isnt long, but I saw no one in the computer department and when I left there was 7 of us wanting help of some sort.

Easy to get what youre looking for. Staff are incredibly helpful and can help you find anything you need.

What can I say best store around.

Helpful employees. Got what we wanted, needed and no hassle.

Curbside was efficient and faster than expected during first day of the Black Friday early sale. Store had extra spaces available for curbside pickup as well, which seemed to move the process along. App stated it was about a 5 minute wait, but in reality it was about 25 due to amount of customers. Associate was apologetic for the wait and very courteous. 4 stars only because of the extra 20 minute wait, but as stated that was mainly due to how busy the store was with other pickups and could have also been time we arrived (early afternoon on Sunday).

I am a NON MASK WEARER to start with. And with that being said, the staff at BEST BUY went out of there way to accommodate my heath issue and treated me with the utmost respect!!!!! This truly is the 1st time during this Covid BS that my issue was considered along with the regulations. For that BEST BUY has my business and respect.THANK YOU TO EVERYONE WHO HELPED ME YESTERDAY.H. CRANDALL

I have bought the majority of our tvs here and when I havent I have regretted it. Friendly and helpful every time.

One of my favorite stores; however, everything is quite expensive. Be prepared to spend more than you wanted to at this store. In terms of the quality of service and accessibility of hard to find electronics, this is the best place to be.

The employees were very kind and curious and helpfull

Great Geek Squad and service staff as far as buying the right electronics that I needed.

Went in for a new phone and experienced excellent service! Tara helped me through the process of understanding my options, swapping the SIM card, showing me how to transfer all the files and apps from my old phone to the new one, and showing me a few products I was interested in (case, screen protector, etc.). Geek Squad did an excellent job of applying the screen protector and I was luckily seen right away. I used Best Buy to get this phone because of their great financing option thru the My Best Buy card. Have shopped her multiple times and its always a good experience. Great staff!

They were very kind and helped my grandma find a washer and dryer that will be delivered to her home. I walked around and sampled some stuff. There is a super expensive hair dryer (photo below). I found a camera stabilizer which didnt seem to stabilize when I shook it. Then, the employee told me it needed batteries, so it probably does actually stabilize. When I was messing with a laptop that had a pen an employee came and asked me a question. I have no idea what he asked, but he went away when I shook my head.Pro tip: make random gestures with your head when the employees try to help you when you are just waiting for your grandma.

I love shopping form Best Buy . It’s good deal always and it’s always good price compared.

Best buy curbside pick up was ready in about 15 minutes, they texted me my order was ready told me about 3 minutes when I let them know I was there, had a timer. With their app notified me they were on their way out at about 2½ minutes. Easy and efficient. But more

Shopping online, and scheduling for pickup at the store was easy to do. The item was ready for pickup at the time they said.

Bought a pair of headphones online for in store pickup. Get there and I am told I would have to grab it off the shelf myself since it hasn’t been picked yet. After over a half hour of searching and waiting on a floor worker to look everywhere he could think of, there’s none to be found. Thanks a lot Best Buy, drove over 40 miles for nothing! Get your inventory system right!!’

The staff was very helpful.

I did find a few valuable bargains. But my experience was unremarkable. The staff is such that you expected any big box retailer. These guys wont realize there perfunctory attitudes need to be changed until the entire buying public goes directly to the internet for everything.

What in there to buy a screen protector for my Galaxy 8 to series and they had only one or two that was gone off the shelf very bad

Got a printer which was OK. But at home setting up this wireless printer did not go well at all.

Always such great service!

Staff are responsive and helpful without being overpowering. I think they are doing better since they’ve stopped asking every patron 20 times if they need help. Had to go in for a warranty issue with some air pods I bought through them And was handled better than expected. Due to covid it was good to see all staff following correct protocols which can be tough but puts people like me at ease. Worth visiting the Mishawaka branch for that alone.

Ordered some headphones from here with curbside pickup. Tried to check in when we were a few minutes away, but needed to know the spot number. Website sets expected wait time at 3 minutes, in fact it actually runs a countdown for those first 3 minutes, problem is after that the timer stops and you just wait. There were about 4 other people waiting when we got there. We ended up waiting about 15 minutes overall, which isnt terrible considering the Christmas rush. Overall it wasnt a great experience, but it definitely didnt ruin my night.

Bought a drone, flew across the country to practice peace and help those in need.